Medway Maritime Hospital
Windmill Road, Gillingham, Kent, ME7 5NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled CT appointment
Rated 5 stars out of 5
by Donald Simpson - Posted on 18 January 2023
My appointment for my CT scan was tonight at 7:10pm and I was seen 10 minutes early by the friendly Technician and scanned. Throughout my time there all staff were friendly, efficient, professional and patient. This shining example of the NHS is tribute to the dedication of the members of this department. Thank you, you know who you are.
Visited Don't know on January 2023
Review titled Medway Maritime Hospital
Replied on 26 January 2023
Perfect, thanks for letting us know and for taking the time to share your feedback. best wishes, The Patient Experience Team
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Review titled Great care for my little boy
Rated 5 stars out of 5
by Victoria Jarvis - Posted on 17 December 2022
Thankyou ever so much for taking great care of my 7month old. He got quite stressed at one point and the nurse went above and beyond to help us. The dr came in calmly and interacted with my son to reassure him. I don’t know how they cope under the pressure everyday, but you are amazing, thanks again x
Visited Accident and emergency services on December 2022
Review titled Medway Maritime Hospital
Replied on 19 December 2022
Thanks for your feedback Victoria we hope your son has now recovered from this period of ill health. Kindest regards, The Patient Experience Team
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Review titled Excellent Service and Support
Rated 5 stars out of 5
by Sarah Springall - Posted on 02 January 2023
On 23rd December, I took my daughter to the children’s a&e department. She had burnt her hand on our gas stove while helping to cook dinner. As soon as we come into the department we were helped straight away, water therapy was given and lots of care and attention. We attended the department two more times over the course of the week for redressing. There was a lovely nurse who helped us both times and was fantastic with my daughter. I know I can’t say any names of the nurses who helped, but everyone who helped us each time, was polite, friendly and so caring. They all went above and beyond to help and am so grateful for the care my daughter received. There’s a nurse in particular we see twice, she was just lovely! Caring and kind and excellent at bandaging! Thank you so much, I hope this review reaches the kind nurses that helped. As all too often we see negative comments. Would highly recommend this department! Happy new year!
Visited Accident and emergency services on December 2022
Review titled Medway Maritime Hospital
Replied on 26 January 2023
Your feedback is really important to us so thank you for taking the time to share your experience of the Children's ED. What an awful thing to have happened to your daughter, we hope she is recovering from her injuries. The ED team will be glad to receive your lovely comments so thank you. kindest regards, The Patient Experience Team
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Review titled milton ward ,fantastic ward
Rated 5 stars out of 5
by Tyron Ross - Posted on 30 November 2023
on dec 9th 2022 mum was taken on to this ward , she was looked after very well, I was informed of all her treatment , the staff were outstanding, yes they were busy, but they had time for everyone. I had a call in the early hours , by the ward manager saying mum had taken a turn , when I arrived at the ward the staff had time to look after me and when mum passed they were all so very kind to which im very grateful. they allowed me time and I was never rushed , wonderful staff , I hope they get to hear how happy i was with everyone thank you
Visited Don't know on December 2022
Review titled Medway Maritime Hospital
Replied on 15 December 2023
Thank you for your kind comments and taking the time to share your feedback at such a difficult time for you and your family. We are glad your experience of Milton Ward was a positive one and will share your feedback with the staff involved. Kind regards, The Patient Experience Team
Provided by Care opinion
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Review titled Communication not exist
Rated 1 star out of 5
by Anonymous - Posted on 24 December 2022
Supposed to have inducted delivery on 18th as baby was on big side. Due date was on 24. On 18 gel was placed to induct delivery,3 days later said that still no bed available so stayed another 24hrs. Next day they informed that for at least 2 days more nothing is planned. It's a joke, it will be after due date when on scan they clearly informed tha it can't wait for so long. Moreover baby should be checked at least every 6 hours but it's checked only once in 24hrs. First they are saying it have to be inducted before due date and later on its happening after due date because of their fault. On top of that no one is sharing any information, maybe only one midwife. I can understand that ward is busy but why they are planning something what is not happening.
Visited Maternity services on December 2022
Review titled Medway Maritime Hospital
Replied on 26 January 2023
We are sorry to hear that you faced difficulties and felt that little was happening to progress your delivery. If you have any concerns please do contact our PALS team on 01634 825004 or medwayft.pals@nhs.net and they will be more than happy to assist and support your enquiry. kindest regards The Patient Experience Team
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Review titled Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Turning up for my appointment 15 minutes early the staff seemed to have no clue what was going on and had lost notes of various patients including mine didn’t seem to be expecting me here at all just told to take a seat for 45 mins I have painful varicose veins would of been great to actually be seen at appointment time Very disappointed There are 8 members of staff all standing around chatting in the hall way and patients are waiting in a que and giggling about drinking vodka Not very good people skills everyone is upset and frustrated staff seem to be oblivious
Visited Vascular surgery on November 2022
Review titled Medway Maritime Hospital
Replied on 19 December 2022
We are very sorry to hear of this poor experience and would like to find out more about it. Please contact our PALS team on 01634 825216. Many thanks, The Patient Experience Team
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Review titled Amazing experience
Rated 5 stars out of 5
by S. Rosi - Posted on 24 November 2022
After spending 4 hours in another A&E with son who had excessive nose bleed following surgery 24 hours earlier in another hospital, was told we needed to go to Medway Maritime Hospital for ENT consult as this was not available. Seen and treated within two hours of arriving at A&E, triage nurse called ENT doctor there and then and cannula fitted almost immediately for intravenous drip and blood clotting medication. Could not fault this amazing team and would like to thank them for their support and great care, staff friendly and helpful and although busy, made this a very pleasant experience for us.
Visited Accident and emergency services on November 2022
Review titled Medway Maritime Hospital
Replied on 19 December 2022
Thank you for your feedback, which we will share with the ED and ENT teams. Kindest regards, The Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
Like to thank a and e staff/ physio staff for treatment mum received this morning. The experience was a* the staff were exceptional and very helpful thankyou
Visited Accident and emergency services on November 2022
Review titled Medway Maritime Hospital
Replied on 08 November 2022
Thank you, that's so lovely to hear and we will share your feedback with the ED team. We hope your Mum is now on the mend. Kindest regards, The Patient Experience Team
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Review titled Kind, caring and considerate
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
My 95 year old mother had a fall. Everyone who was involved with her care- nurses, doctors, radiologist - treated her with kindness and compassion and went out of their way to try to speed up the length of time we were there. The examination she had was extremely thorough and a CT scan and X-rays were done promptly. The staff were wonderful and I can't thank them enough.
Visited Accident and emergency services on November 2022
Review titled Medway Maritime Hospital
Replied on 08 November 2022
Thank you for your feedback, it's lovely that you took the time to let us know. We hope your Mother is now on the mend after her fall and extend to you both our very best wishes. Kindest regards, The Patient Experience Team
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Review titled Nuclear medicine
Rated 4 stars out of 5
by Anonymous - Posted on 05 November 2022
The whole team in this department are friendly, welcoming and help to put you at ease, Thankyou for making a stressful day easier
Visited Don't know on November 2022
Review titled Medway Maritime Hospital
Replied on 08 November 2022
Thank you for your feedback, we are glad your visit to Nuclear Medicine was a positive one kindest regards, The Patient Experience Team
Information supplied by Medway NHS Foundation Trust