Medway Maritime Hospital
Windmill Road, Gillingham, Kent, ME7 5NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Abandoned
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2024
I was sent to Medway as emergency however got 2 phone calls from my GP and another hospital saying they didn’t know where I was and I was picked up in an ambulance and put in emergency ward then I was sent to 3 different departments done 3 urine samples and blood tests and waited at this hospital for 11 hours for a doctor to tell me that I’m just inflamed somewhere and they don’t know where and sent me home in pain this no medication at all. Then told me to go for a ultrasound on the following day when it could have been done in the 11 hours I sat there having no information Then the following morning a nurse has called me to ask if I’m ok and I told her what happens she said I shouldn’t have been sent home with nothing This hospital has no communication at all and some of the staff were rude and not compassion at all to what was going on
Visited Emergency Abdominal Surgery on March 2024
Medway Maritime Hospital has not yet replied.
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Review titled Consultant was so caring
Rated 5 stars out of 5
by Chris Barr - Posted on 08 March 2024
I had the pleasure to be treated by an orthopaedic Consultant. He took time to listen to me. Showed he my x rays and explained I need a total knee replacement in both knees. I have not met such a personable Consultant he is a great asset to the hospital and I feel safe under my future care and planned operations.
Visited Orthopaedics on February 2024
Medway Maritime Hospital has not yet replied.
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Review titled change to a&e needed
Rated 3 stars out of 5
by Sarah - Posted on 27 February 2024
such a shame, our baby had a high temperature of 39.9. took him to a&e, the nurse checked one of his ears and said he doesn’t have a temperature why did you bring him here making me feel like I was exaggerating about my baby’s health. i asked her to check the other ear and yes he did in fact have a high temperature 39.5 she sent us to medoc waited 6 hours to be seen (he is 8 months old) was in the room 5 minutes with a doctor who didn’t seem to care. i told him my concerns and he replied ok then. 3 other parents before us walked out and went to another hospital. My son ended up with tonsillitis. They need a separate room for children. I understand they are extremely busy but for a baby to wait 6 hours with a high temp, being sick and not taking fluids was shocking to me. I asked reception about a wait time and they replied, sorry we don’t know so we can’t help. the nurse in the children’s ward needed to be way more polite she was quite abrupt and even said ok you can leave now and go downstairs, then turned and faced the computer, very rude for a professional
Visited Accident and emergency services on February 2024
Medway Maritime Hospital has not yet replied.
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Review titled No wheelchairs or porters
Rated 1 star out of 5
by Disabled 009 - Posted on 26 February 2025
I had an appointment in pain clinic and I cannot walk far. Medway hospital never have enough wheelchairs and disabled patients are met with “what do you want me to do about it “ from the awful receptionist. They expect people with broken spines to walk or bring there own wheelchair ( that they cannot lift out of the car ) being told to” walk “ to the clinic was disgusting and after writing two complaints the staff at the hospital only want to see people who can “walk “ to the clinics . In other words you cannot get the services if you are disabled after a car crash .
Visited Pain Management on February 2024
Medway Maritime Hospital has not yet replied.
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Review titled Amazing staff on Sunderland ward
Rated 5 stars out of 5
by Sarah - Posted on 02 February 2024
I had an operation The staff was amazing I was given 100% treatment Extremely looked after by the team
Visited Gynaecology on February 2024
Medway Maritime Hospital has not yet replied.
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Review titled Brilliant department
Rated 5 stars out of 5
by Lorraine Adams - Posted on 29 February 2024
After my daughter was referred from accident and emergency to ENT department, the service in ENT was so professional, the staff were kind friendly engaging and informative from the hcas to the consultant could not fault it. Well done excellent service .
Visited Ear, Nose & Throat on February 2024
Medway Maritime Hospital has not yet replied.
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Review titled Lack of beds on wards
Rated 4 stars out of 5
by Anonymous - Posted on 22 February 2024
After attending A and E was advised a bed on a ward was required. Spent first two nights on a trolley in the corridor outside childrens emergency department.the corridors were full of adults waiting for beds on a ward.There was no privacy, parents with sick children passing all the time.most of the staff were doing their best in over crowded and very hot conditions.Medway Maritime hospital needs to be expanded to cope with the increase in the population due to the extensive house building in the last few years. How the staff manage on a daily basis to work in these conditions is amazing and I applaud them
Visited Major trauma on February 2024
Medway Maritime Hospital has not yet replied.
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Review titled Great X-Ray Department
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Visited the x-ray department and was treated very well by all staff. Everyone was friendly, knowledgable and professional. Did not have to wait long and was very impressed by the whole process.
Visited Don't know on January 2024
Medway Maritime Hospital has not yet replied.
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Review titled Absolute shambles of a place.
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2024
Dirty, shambolic, no one answers their phone, if you can leave a message, no one calls you back. I wrote a letter in the end. Finally had a CT scan eight weeks ago, not heard a word…. Five months since I first became ill.
Visited Colorectal cancer services on January 2024
Medway Maritime Hospital has not yet replied.
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Review titled Rude staff and they are boring to do their jobs
Rated 1 star out of 5
by Jonida - Posted on 10 April 2024
I been for my son which he had tonsils again and to check him for antibodies and to confirm it, I was waiting for my toddler 5 hours to have a check and in meantime he had a high temperature and I told to the receptionist can you check please his temperature and she told me is nobody here we are short staff. Once the Dr. See us the temperature it was 39.5 and he told me why you don’t ask from the reception to give you something for the fever and I told him I have ask and they was rude to me and he said I am sorry for that next time take with you people to have it with you otherwise they leave you there without anything. Probably you will need some evaluation.
Visited Accident and emergency services on January 2024
Medway Maritime Hospital has not yet replied.
Information supplied by Medway NHS Foundation Trust