Medway Maritime Hospital
Windmill Road, Gillingham, Kent, ME7 5NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled The inefficiencies are frightening
by Andy936 - Posted on 06 October 2023
My daughter was taken to A&E with suspected appendicitis and was not triaged for 4 hours. We are then sent onto a different department who after another few hours tells us the on-call doctor is not picking up their calls. We are then sent to the ENT Ward to see a junior doctor who tells us they don't understand why the prescribed medication has not been given as they instructed! The doctor tells us they will sort it. This was nearly 2 hours ago and now I am informed the doctor has gone home but the nurses are preparing my daughter's treatment now. Still no sign of anything..... In our experience, the inefficiencies are frightening. 10 hours since we got to Medway Hosp and we are still waiting. What a mess.
Visited October 2023
Provided by Care opinion
Review titled Medway Maritime Hospital
Replied on 06 October 2023
We are really sorry to hear that your family's experience is poor and would like to understand more about what happened. Please contact our PALS Team (Patient Advice and Liaison Service) on 01634 825004 or medwayft.pals@nhs.net and they will be happy to speak with you. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled The whole team put me at ease
by Emihg45 - Posted on 05 September 2023
I went to the gynaecologist yesterday and was very anxious and unaware of what to expect but the whole team put me at ease especially the nurse who stood next to me the whole time explaining everything step by step I can't thank her enough. And the gynaecologist was also very friendly and professional and put me at ease.
Visited September 2023
Provided by Care opinion
Review titled Medway Maritime Hospital
Replied on 27 September 2023
We are glad that you had a positive experience in Gynaecology. Thank you for taking the time to share your feedback. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Above and beyond expectation
Rated 5 stars out of 5
by Marion Bratton - Posted on 10 September 2023
From the start in the breast care department, through to biopsy, pre op assessment, Nuclear, Pocu, theatre and recovery and anyone else I may have forgotten I was treated with the utmost care and attention. All staff were friendly, kind and nothing was too much trouble for them. I was going to scan the Qr code before discharge to leave a review but forgot in my eagerness to go home. I hope that all of the appropriate departments receive my thanks for the care they gave during my recent breast cancer operation. Thank you.
Visited Breast cancer services on September 2023
Medway Maritime Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
I visited the clinic and I cannot fault the care, kindness, helpfulness of all staff that were involved. From reception, nurses, doctor and consultant; their approach and manner during each stage of my appointment was amazing. Thank-you.
Visited Breast cancer services on September 2023
Review titled Medway Maritime Hospital
Replied on 27 September 2023
We are glad that you had a positive experience at the clinic. Thank you for your feedback. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Walk in X Ray Service Amazing
Rated 5 stars out of 5
by Hazel - Posted on 11 August 2023
My GP referred me for a knee x ray. I was given a code. Expectation "long wait" Reality "wow" I checked in at 8.20am and was leaving the car park by 8.45! Great, efficient and friendly Service
Visited General Surgery on August 2023
Review titled Medway Maritime Hospital
Replied on 27 September 2023
We are glad that you had a positive experience in X-Ray. Thank you for taking the time to share your feedback. Best wishes, The Patient Experience Team
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Review titled Very happy with the support received
Rated 5 stars out of 5
by Julie - Posted on 25 August 2023
Had to take my father to A&E twice recently and was impressed with the friendliness and kindness of the staff, even on a very busy day. Very happy with the care he received.
Visited Accident and emergency services on August 2023
Review titled Medway Maritime Hospital
Replied on 27 September 2023
We are glad that you had a positive experience in A & E. Thank you for taking the time to share your feedback. Best wishes, The Patient Experience Team
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Review titled bad experience
Rated 2 stars out of 5
by mitch - Posted on 13 August 2024
went in needing an ekg the nurse that proformed it make a horrible comment about my weight "had a few to many cakes" absolutely horrible
Visited Accident and emergency services on August 2023
Medway Maritime Hospital has not yet replied.
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Review titled Appointment letter problems
Rated 3 stars out of 5
by Anonymous - Posted on 27 July 2024
I have been trying to get a 72hr ecg done since last August (2023) we are not coming up to August 2024 and still no ecg completed. Due to 5 failed appointments due to letters not arriving. I have spoken to them specifically about this and they admitted it has been an issue with Royal Mail, and offered to call me when I'm rebooked. Well no call, and no help when chasing them up. Relieved a letter today to say I've failed to attend an appointment last week that I was never informed of. This makes it the 6th failed attempt to get the 72hr ecg done in a year, due to a failure to inform patients of appointments. Which can be done so simply by SMS, email or the NHS app which never seemed to e a problem at my former hospital. I never usually write reviews but since this is about my cardiac health and considering I have a worsening heart condition really annoys me that something so simple seems impossible to out.
Visited Cardiology on August 2023
Medway Maritime Hospital has not yet replied.
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Review titled Couldn’t fault the care and attention
by Tony1 - Posted on 27 July 2023
Was admitted 5 days ago to Phoenix ward, was looked after very well by a great team - both nurses, tea staff (cups could be bigger ) and cleaners - couldn’t fault the care and attention, thank you.
Visited July 2023
Provided by Care opinion
Review titled Medway Maritime Hospital
Replied on 27 September 2023
We are glad that you had a positive experience on Phoenix Ward. Thank you for taking the time to share your feedback. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Medoc
Rated 4 stars out of 5
by Anne - Posted on 11 July 2023
I know how busy Medoc gets and the waits are usually horrendous. On Sunday it was reasonably busy, the staff were so kind and helpful. I did have a very long wait but was triaged, seen and given blood thinners and an appointment for a doppler scan yesterday. Seen straight away and had the scan. Ultrasound staff were very kind. Went back to a very packed waiting area and called reasonably quickly, obviously I was there just for a scan result. Seen by very pleasant nurses and was reassured no DVT. I have had not so pleasant experiences in the past but I felt the morale of the staff was high this time considering the pressures of working in such a busy department.
Visited Accident and emergency services on July 2023
Review titled Medway Maritime Hospital
Replied on 27 September 2023
We are glad that you had a positive experience in MedOCC and Ultrasound. Thank you for taking the time to share your feedback. Best wishes, The Patient Experience Team
Provided by Care opinion
Information supplied by Medway NHS Foundation Trust