Medway Maritime Hospital
Windmill Road, Gillingham, Kent, ME7 5NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 5 stars out of 5
by SharonS - Posted on 29 July 2023
Attending Day Surgery Urology. Receptionist was lovely, warm personality and ensured everyone attending was taken care of. She reassured patients with empathy, assisted, spoke to each patient by first name. A definite asset to department and hospital. When I went through to prepare for procedure, met by staff, who explained what I needed to do and used humour, much needed as at this point nerves start to take over. When I went in for procedure, I met the Urologist, we went through history of my symptoms and explained results of my scan. He again was professional, yet calming, again much needed as I am a wimp. Once assisted again by his assistant the procedure carried out under local, the urologist explaining what I could see on screen. He again a real asset to team and hospital. After procedure, he explained what actions were necessary, symptoms I may experience and how to deal with them. From xray department to urology day surgery department all I have is praise. Both were very busy departments yet both treated patients with with kindness and respect
Visited Urology on July 2023
Review titled Medway Maritime Hospital
Replied on 27 September 2023
We are glad that you had a positive experience in X-Ray and Urology Day Surgery. Thank you for taking the time to share your feedback. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Terrible service
Rated 2 stars out of 5
by Neil - Posted on 19 July 2023
Arrived to be pushed out of a+e told go to different dept who will give treatment only to b told a+e do this all the time rather than treat people then moved on to another department having received no treatment and having to wait again 2 &a half hours no one even looked at my problem terrible wait times terrible treatment no one seems to care you are just pushed from dept to dept waiting for treatment a dog gets treatment quicker at the vets !!!!!!!!
Visited Accident and emergency services on July 2023
Review titled Medway Maritime Hospital
Replied on 27 September 2023
We are really sorry to hear this. Please contact our PALS Team (Patient Advice and Liaison Service) on 01634 825004 or medwayft.pals@nhs.net and they will be happy to speak with you. Kind regards, The Patient Experience Team
Provided by Care opinion
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
Where can start people are with love one use the seats. Staff don't tell move so no room for actually people that are ill. Lot food is sugar and when ur I'll sugar Feed the infection. Only place hot food is staff. It a joke if people respect fact sit for I'll then don't allow people to attend with them.
Visited Accident and emergency services on June 2023
Medway Maritime Hospital has not yet replied.
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Review titled Worst experience every time
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
This Hospital needs complete overall of its performance through an independent audit. Most of the staff are careless, impolite and uninterested to take patient seriously. Looks like they are not trained properly. I visited the A&E three times so far and every time I noticed the same lack of professionalism from nurses to doctors besides long waiting times. Patient seem to be their least priority. I will travel farther but never to this hospital again.
Visited Accident and emergency services on June 2023
Medway Maritime Hospital has not yet replied.
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Review titled Patient-focused, kind and responsive
by Kazlet - Posted on 23 June 2023
I saw the consultant at Medway Maritime, but as I live and work in East Kent I asked for the follow-up with Orthotics to be at Kent and Canterbury. The consultant works for East Kent but was doing extra clinics at Medway to deal with the backlog. He said that should be fine, but to ring his secretary to arrange this. I rang his secretary who was super helpful. She found me on the system and said it shouldn't be a problem. Unfortunately as the consultant used Medway's referral form, I was sent an appointment for Medway Orthotics. I phoned them and they said they couldn't change it, the consultant would need to change the referral. I rang his secretary again. She was once again super helpful and said she'd print out the details so he could refer me to Kent and Canterbury and she'd phone me once it was arranged. I want to thank the consultant and his secretary. They are both great and a wonderful representation of how the NHS should be - patient-focused, kind and responsive.
Visited June 2023
Provided by Care opinion
Medway Maritime Hospital has not yet replied.
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Review titled Brilliant staff
by Roometobe - Posted on 23 June 2023
I would like to thank the brilliant staff in the MRI department. They both went above and beyond to help me 'find' my mother-in-law. If it was not for these brilliant people I would still be sitting in the main waiting room now! Thank you again
Visited June 2023
Provided by Care opinion
Medway Maritime Hospital has not yet replied.
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Review titled Terrible place
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
Nurses don't care . Don't answer panic buttons are rude. 6 days after leaving hospital and I still do not have my medication
Visited Don't know on June 2023
Medway Maritime Hospital has not yet replied.
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Review titled SAU’s Lack of care
by AG07 - Posted on 03 July 2023
I attended SAU sent up by a very caring and concerned MEDDOC doctor. I was doubled over in abdo pain and was feeling sick. This Dr came and advised that as I had been in two weeks ago (for a different condition) and everything was ok then, why am I back? I was sent away with no care or even concern! Since I have been diagnosed with cancer!
Visited June 2023
Provided by Care opinion
Medway Maritime Hospital has not yet replied.
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Review titled Exemplary Care
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
My son attended the Children’s Emergency Department today suffering with an asthma attack and from the moment we walked into the department the care he received was amazing. They engaged with him in a way that was age appropriate, keeping him informed of everything they were doing and treated him kindness throughout. As a parent it was reassuring to see how knowledgeable and thoughtful the team were and I know if we ever found ourselves in the same situation this experience means my son would feel safe in the care of medical professionals. Thank you Medway
Visited Accident and emergency services on June 2023
Medway Maritime Hospital has not yet replied.
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Review titled Amazing team
Rated 5 stars out of 5
by Amanda Taylor - Posted on 05 July 2023
I was blue lighted to medway maritime hospital on the 20th June with a what turned out to be a serious infection in the blood ...I can't thank the staff enough from the paramedics, Dr's, nurses, admin staff to the cleaners and everyone in between for the care and compassion they have shown me, upon being transferred from A&E I stayed on Lister ward and once home was then under the "Smart" team and currently under "Sdec" as an out patient...All teams have been amazing not only to myself but to my family as well. Unfortunately I can't remember all the names but would like to thank each and every one of them. You are all amazing and should be commended for the work you do. Thank you xx
Visited Accident and emergency services on June 2023
Medway Maritime Hospital has not yet replied.
Information supplied by Medway NHS Foundation Trust