Mid Essex Hospital
Broomfield Hospital, Court Road, Broomfield, Chelmsford, Essex, CM1 7ETContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Speedy service
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
Having a minor injury I was reluctant to attend a&e. I did so on a Saturday morning arriving around 9.15am. I was triaged almost immediately and sent to x-ray. After a very short wait I was x-rayed and went back to be seen in A206. After being sorted, and viewing the x-ray I was out and back in the car by 10.15am. Fantastic service received and thank you to the staff I saw.
Visited February 2023
Mid Essex Hospital has not yet replied.
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Review titled Joke of a Hospital
Rated 1 star out of 5
by Jack - Posted on 21 June 2023
So much red tape. Where i use to live I had my Orthotics done without issue. This hospital requires you to get a new referral every year and I assume see someone ever year (even though nothing with my case has changed in over 15 years). I say assume because I've heard nothing from them in months. So I am walking around in shoes that are uncomfortable because I have to jump through a ton of hoops to get my new ones fixed for me. The parking situation is also beyond ridiculous, it once took me 25 mins to find a space and i was in the hospital for less than 5 mins.
Visited Orthopaedics on February 2023
Review titled Mid Essex Hospital
Replied on 26 June 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01245 514130. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.public.response@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Exceptional day stay
Rated 5 stars out of 5
by Anonymous - Posted on 13 February 2023
A family member had surgery in the day stay unit. All staff were amazingly polite and very friendly, putting my nan at ease. They were very thorough with explaining the days procedure and answered any questions we had. Over all the service ran smooth, and we had were both very happy with the results.
Visited February 2023
Mid Essex Hospital has not yet replied.
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Review titled Dermatology Treatment Unit
Rated 5 stars out of 5
by Roz Wiseman - Posted on 28 February 2023
This is my 2nd course of treatment with dermatology and I can honestly say both experiences have been amazing. The team are professional and have so much empathy for their patients always cheerful and bright, I have to attend 3 times a week and there has never been a time where the staff were different……… the energy in this department is amazing and so upbeat I always leave feeling so much better, All the staff are so kind and caring professional and have a great sense of humour. Thanks dermatology for making me better and providing such an outstanding service I am truly grateful
Visited Dermatology on February 2023
Review titled Mid Essex Hospital
Replied on 01 March 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Fantastic Epilepsy Nurse
Rated 5 stars out of 5
by Hayley Jane Ledgerton - Posted on 20 October 2022
Absolutely incredible. We see her frequently and if I have any concerns about my son's Epilepsy I call her. If she doesn't answer the phone, I leave a message and she gets back to me extremely quickly. The Epilepsy Consultant is very, very lucky to have her working alongside him. Her advice is always spot on. She is caring, supportive, trustworthy. Truly a credit to the NHS. I couldn't recommend her high enough.
Visited Children's & Adolescent Services on October 2022
Review titled Mid Essex Hospital
Replied on 21 October 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of your son. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Wonderful service
Rated 5 stars out of 5
by Geoffrey Malcolm Pugh - Posted on 29 October 2022
I was taken by ambulance and admitted to A&E on 7th October with Covid and pneumonia. Having received treatment over five days I would like to express my appreciation to all the staff, ambulance staff, doctors and nurses who took care of me during this time. Many thanks.
Visited Accident and emergency services on October 2022
Review titled Mid Essex Hospital
Replied on 31 October 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Rheumatology dept failure
by Degail99 - Posted on 22 September 2022
My 86 year old mother, who is virtually immobile, moved to the Chelmsford area in September 2021 due to ill health. Up until this time she had been receiving a six monthly injection to help with her osteoporosis. I have been trying to get her this injection since last year. The NHS insisted she needed to see a rheumatologist in Chelmsford before her injections could start again. Fair enough, I thought. However, we are still waiting for her to have an injection! We were sent an appointment which was in Braintree some time ago and she was too sick to go so far. We had another appointment, and then rheumatology cancelled it for no reason. In the summer she had a fall and broke her wrist and leg, that led to her having to cancel the next allocated appointment as she was too poorly to go. I asked our GP if he could administer the injection. He said he could, and was willing to come to the care home to do it. However, because of the bureaucracy involved in the system, we were told by Broomfield Hospital that this wasn’t possible. We were then sent an appointment in error, which was retracted, then finally I was told mum could have a telephone consultation to save her having to travel to the hospital. We were sent a date and time. Fantastic! Success at last! Nearly a year on, but a result nonetheless. Mum waited for the call. It never came. Then we were told that she hadn’t actually attended her appointment. They denied that a telephone appointment had ever been set up. As I had this planned phone consultation in writing, I was more than a little peeved, especially as rheumatology then proceeded to write to mum’s GP saying mum had failed to attend her appointment. Clearly untrue. Mum has a complete record of all the Denosumab injections she has ever had in her Bone Passport which is readily available to see. She has had the necessary blood test which is needed before the injection can be administered ……yet still we wait. For me, this experience has shown how disjointed the system is and how much time and money is wasted. In my view, it also demonstrates a lack of accountability. You can never find out who exactly is making the mistakes, so how can this ever be fixed? As for mum, she sits in her chair and waits. And waits. Maybe next year?
Visited September 2022
Provided by Care opinion
Review titled Mid Essex Hospital
Replied on 22 September 2022
Good morning, Thank you for leaving your feedback, we are sorry to hear that this has been your experience. Please can you contact our PALS & Complaints team via the below contact details, they will be able to follow up your concerns. Telephone: 01245 514130 PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Email: mse.public.response@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Amazed
Rated 5 stars out of 5
by Bernard Cole - Posted on 19 July 2022
NHS web flashed red, dial 999 it said. Service busy so drove. Within 20 minutes was triaged, a further 20 blood taken, 20 later seen by doctor, good examination, urine test. Some time later the diagnosis explained fully and concise. Prescription for course of drugs. Communication both ways excellent. Well done all concerned.
Visited Accident and emergency services on July 2022
Mid Essex Hospital has not yet replied.
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Review titled Not a good service
Rated 2 stars out of 5
by Anonymous - Posted on 26 September 2023
Still waiting for Hysteroscopy and laparoscopy since March 2023. Have tried on numerous occasions to contact gynae department but not had an answer. My mother has uterine cancer and I am getting more and more distressed. I desperately need answers and help.
Visited Gynaecology on July 2022
Review titled Mid Essex Hospital
Replied on 29 September 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01245 514130. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.public.response@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust