Mid Essex Hospital
Broomfield Hospital, Court Road, Broomfield, Chelmsford, Essex, CM1 7ETContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled No continuity of care
by Degail99 - Posted on 07 June 2023
My elderly disabled mother went for an endoscopy at Broomfield hospital. In advance I notified the hospital that she would require a hoist as she was in a wheelchair and unable to stand - let alone walk. I told several nurses, during two calls made to me in advance of the day. Mum also requested sedation, which the consultant agreed to. I also gave mum’s full medical history to a nurse when she rang to request it. I also filled out a form with the same details on it which was given to the hospital. On arrival at the hospital my mother, who is hard of hearing, had to answer all of the medical questions again, despite this all having been done in advance TWICE. The unit was unaware of the need for a hoist and made it seem like an inconvenience to find one. The first hoist, they were unable to use. Eventually they got another and managed to move my mother as required. When it came to the procedure mum had throat spray to numb her throat but no sedation. She said it hurt throughout. The whole experience was unsatisfactory from a patient’s point of view. I just don’t understand what it takes to get information through to the right people! There doesn’t seem to be any continuity.
Visited June 2023
Provided by Care opinion
Review titled Mid Essex Hospital
Replied on 13 June 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01245 514130. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.public.response@nhs.net Kind regards, Patient Experience Team
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Review titled Lack of communication
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2023
My son was transferred from Basildon A&E on a Friday got discharged at 8am on Saturday we went to collect him at 11.00am but he was waiting for his discharge and medication. 6 hours later still waiting! on enquiry was told he was waiting for an x-ray! I went to the x-ray dept and made an enquiry his name wasn't on the list! Not sure how long my son would have waited had I not been down myself to enquire! 30 mins later he was called for x-ray. We then waited 2 hours for the results. Nobody seemed to communicate with anybody, I was doing all the chasing (I do work for the NHS) We were finally allowed home at 6pm some 10 hours after he had been told he was being discharged. There was a severe lack of communication between the ward staff and the doctors. Nobody seemed to care or show any interest in my son at all they literally just left him sitting there for 6 hours! Surely at some point the staff would have thought - that chap hasn't had his x-ray yet I better chase it! Or it was the doctor who failed to communicate the request to the ward staff. Either way had I of not done the leg work he would probably still be sitting there!
Visited Urology on June 2023
Review titled Mid Essex Hospital
Replied on 21 July 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01245 514130. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.public.response@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Extremely slow
Rated 1 star out of 5
by Roxy - Posted on 28 June 2023
Arrived at a&e at 10:30 pm with a family member suffering heart palpitations and pain through the shoulder blades. 11:00pm an ECG was done, at 3:10am currently still waiting to see a doctor/nurse as my family hasn’t been seen since. It seems like 1 patient goes in every 2 hours. It doesn’t seem like anyone is even in the building there has been so little happening in a&e. I understand the lack of funding causes staff issues and limits the service but we are sitting here wondering whether you have to be on your last breath to get seen or for any communication. I have seen many people leave as it seems like no one will ever see anyone
Visited Accident and emergency services on June 2023
Review titled Mid Essex Hospital
Replied on 29 June 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01245 514130. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.public.response@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Reassurance and professionalism were second to none
Rated 5 stars out of 5
by Deborah Allen - Posted on 09 June 2023
The person who booked me in was full of compassion and extremely professional, I will never forget the name which unfortunately I cannot state in my review. This person really put me at ease in a frightening situation and made me feel very safe. The Doctor who saw me was also full of compassion, extremely professional and ensured that I was well informed, in addition to this I felt so listened to as I spoke of my situation, again a name I will always remember. I felt as if I was so very well cared for and that I was important to the team members who dealt with me in A and E and they made me feel that I was in very safe hands. Thank you so very much
Visited Accident and emergency services on June 2023
Review titled Mid Essex Hospital
Replied on 13 June 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the teams that took care of you. Kind regards, Patient experience team
Provided by Care opinion
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Review titled NHS at amazing best
Rated 5 stars out of 5
by Claire O’Hara - Posted on 07 May 2023
I am so grateful to all at Broomfield Hospital (and particularly those in the Hand Trauma Clinic and the Mayflower Ward) who treated my son’s flexor sheath infection. The consultant, doctors and nurses were absolutely first rate as was the care on the ward. Thank you so much- you represent our wonderful NHS at its very best.
Visited Orthopaedics on May 2023
Review titled Mid Essex Hospital
Replied on 09 May 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Hospital food
by MrsCarolvc23 - Posted on 03 May 2023
I was in Broomfield hospital yesterday and for my main meal I ordered roast chicken the chicken was cooked well and easy to cut and digest the vegetables were the same For it was exactly like home cooked meal I cannot fault I'm rating perfect of which needs no improvement
Visited April 2023
Provided by Care opinion
Review titled Mid Essex Hospital
Replied on 04 May 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Shoulder Surgery a great success
Rated 5 stars out of 5
by Sharon Watts - Posted on 24 April 2023
The surgeon explained the procedure and was very reassuring. He did an amazing job!! The operation went really well and the staff were very professional and caring. Thank you NHS
Visited Orthopaedics on March 2023
Review titled Mid Essex Hospital
Replied on 25 April 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Treatment
Rated 5 stars out of 5
by Pat - Posted on 28 March 2023
Could not fault the professional care and attention I received from the paramedics, the doctors and the nurses
Visited Accident and emergency services on March 2023
Review titled Mid Essex Hospital
Replied on 30 March 2023
Good morning, Thank you very much for taking the time to post your feedback. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great Day Surgery Experience.
Rated 5 stars out of 5
by CHARLOTTE SHINNERS - Posted on 10 February 2023
Ward B 448. Seamless, supportive, informative and friendly from admission to discharge. All involved in my care introduced themselves and their role and function. I felt included from start to finish as each stage of the procedure was explained in terms that I could understand. The ward and theatre were clean and tidy and the Housekeeping staff worked in a thorough way. Support staff were helpful and kind and coffee and toast soon appeared after my procedure. Post procedure instructions were clear both verbally and in writing. I was very impressed and reassured by my experience.
Visited February 2023
Mid Essex Hospital has not yet replied.
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Review titled Exceptional healthcare
Rated 5 stars out of 5
by Ivaylo Mihaylov - Posted on 10 February 2023
Exceptional healthcare. Broke my hip and was taken there. Scans and diagnostics were every fact and communication was great. Surgery was next day and I had exceptional aftercare from doctors, nurses and carers. The nurses in orthopaedics are phenomenal at their job - caring, kind and attentive. The hospital is clean and welcoming. My deepest gratitude to all member of the hospital.
Visited February 2023
Mid Essex Hospital has not yet replied.
Information supplied by Mid and South Essex NHS Foundation Trust