Midland Metropolitan University Hospital
Grove Lane, Smethwick, B66 2QTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful place
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2025
I was at A&E yesterday couldn’t believe the chaos. What a joke, full to bursting, no order at all, can’t hear your name being called, then we you are called you still have to stand at wait for a room to see the doctor. How can you justify closing 2 A&E’s, this hospital can’t cope at all.
Visited Accident and emergency services on January 2025
Midland Metropolitan University Hospital has not yet replied.
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Review titled Maternity services
Rated 5 stars out of 5
by Karen Carter - Posted on 09 January 2025
I wanted to thank this hospital for helping to bring my grandson into the world safely. My daughter had a difficult birth but was cared for with kindness and understanding and a very dedicated team of maternity professionals. My daughter eventually had an emergency c section after being looked after by two wonderful midwives. My own experience was that I was welcomed into the labor ward as a second birthing partner but after a few hours the decision was made to do a c section urgently. My daughter’s husband went with her but I was told there was nowhere for me to wait and that I should go home. Under no circumstances was I prepared to leave the hospital whilst my daughter was having an emergency operation. I understand not being able to go into theatre but a place should be provided for people to wait until they can be told all is well and mother and baby are well. Despite this I am grateful to the Midland Met for bringing my grandson into the world safely.
Visited Don't know on January 2025
Midland Metropolitan University Hospital has not yet replied.
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Review titled Worst Hospital Ever
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2024
I have been waiting for over 10 hours just for my final result of my x ray and blood test which is ready but apparently doctors busy and will be another couple of hours. I’ve currently got a needle in my hand, foot’s swollen and in so much pain but I keep getting told wait in waiting room it’ll be couple hours we need some kind off control over this issue as I’m not the only one
Visited Accident and emergency services on December 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Needs better communication
Rated 2 stars out of 5
by Joseph Butler - Posted on 02 December 2024
I went in with a burn and had explained I was instructed by 111 to come to a&e. I was put in a room where I was told to run my hand under cold water and was told to do it for 30 minutes and then I would receive a dressing. 30 mins had passed and then I waited Another hour later and the same nurse hadn’t come to see me, then a doctor came and told me to go see the receptionist. The lack of communication frustrated me and I just left, in the same condition that I entered.
Visited Accident and emergency services on December 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Fantastic care
Rated 3 stars out of 5
by Carol Gillen - Posted on 04 December 2024
My 87 year old Dad was taken in by ambulance after a fall. The care he received was excellent and the staff were so kind, respectful and caring. The treatment he received couldn’t have been more thorough. Well done to you all working in challenging circumstances. A and E was packed solidly with patients experiencing long waiting times so I can understand the mixed reviews on this hospital. The hospital is huge and signage definitely needs improving in my opinion but, what mattered today was that my Dad was looked after brilliantly so thank you!
Visited Accident and emergency services on December 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Patient experience
Rated 3 stars out of 5
by Anonymous - Posted on 05 November 2024
My mum was admitted couple of years ago to Sandwell hospital. On this occasion she admitted on to the new site. Dr took no note of my mums updated medication provided, and written up medication from couple yearsago. She having a language barrier struggled to explain she no longer takes the medication written up. She was not allowed to take medication is normally takes. This could have easy caused her health to deteriorate resulting to increase number of days of stay. The Drs come around asking the same information and they do not read the notes provided on their system. This is really worrying and does not allow me having confidence in their medical decision. The ward Sau asked my mum if she required transport to be arranged. Mum explained that her daughter was collecting her. On arrival I asked for porter service as my mum will struggles to walk to the car park. I was told that she will try..! This was not an acceptable answer, as they were prepared to arrange transport and not a porter service to the car park..! The new hospital is not clearly sign posted there appears to be hidden lifts and doors. Sau is not clearly signposted even the staff did not know where it was, the lovely volunteer took me to the wrong place. The door telecom does not release doors. The doors are extremely heavy to pull open.
Visited Don't know on November 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled No baby changing tables in baby changes
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2024
I visited for son’s appointment, very efficient very friendly. Very clean and bright, good public areas. Some incorrect info from volunteers at ground floor on which lifts to get in but nurse told us how to get where we needed. Also visited a relative a couple of times after. Unfortunately none of the baby changes on 5th floor ( of which there are 3) or baby change by hospital entrance have a changing table, we also double checked the accessible toilets and baby feeding room. luckily had travel changing mat to put on the floor but not ideal for hygiene. Assuming these are not finished yet.
Visited Don't know on November 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Horrendous wait
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2024
My daughter was having chest pains and her blood pressure was very low. She was triaged after 1.5 hours and her bloods were taken and an ECG done. She explained that she has had multiple pulmonary embolism a few years ago and thats why she was concerned and they only found after they did a CT scan Then she was asked to wait in the waiting area. We waited for over 5 hours only to find out after asking reception when would she be seen that it would be 9 hours before she would be seen. We couldt wait any longer and had to come back home. She is still in pain and noone has contacted us to see if she is okay. Shouldn't have gone to this hospital. We don't know what to do!!
Visited Accident and emergency services on October 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Disorganised
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
My partner was admitted to the A&E department last week after a accident at work ,it turned out he had a fratued shoulder and wrist, he was there 3 hours waiting for painkillers, still non,painkillers given after 4 hours of asking ,the staff ,seemed disorganised,not enough signs to how to get to the right department,they need t.v monitors on the walls to display the names of the patients being called,the metropolitan hospital was opened too early and has a long way to go before it will be fully functioning,and I just hope that I don't have to go there in the winter months.
Visited Accident and emergency services on October 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Avoid this place
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
I spend 8 hours by AE with my wife for nothing,Average waiting time 10 hours Staff rude and abusive more police and security than doctors absolutely waste of tax payers money so mine.
Visited Accident and emergency services on October 2024
Midland Metropolitan University Hospital has not yet replied.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust