Midland Metropolitan University Hospital
Grove Lane, Smethwick, B66 2QTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Worst Hospital Ever
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2024
I have been waiting for over 10 hours just for my final result of my x ray and blood test which is ready but apparently doctors busy and will be another couple of hours. I’ve currently got a needle in my hand, foot’s swollen and in so much pain but I keep getting told wait in waiting room it’ll be couple hours we need some kind off control over this issue as I’m not the only one
Visited Accident and emergency services on December 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Needs better communication
Rated 2 stars out of 5
by Joseph Butler - Posted on 02 December 2024
I went in with a burn and had explained I was instructed by 111 to come to a&e. I was put in a room where I was told to run my hand under cold water and was told to do it for 30 minutes and then I would receive a dressing. 30 mins had passed and then I waited Another hour later and the same nurse hadn’t come to see me, then a doctor came and told me to go see the receptionist. The lack of communication frustrated me and I just left, in the same condition that I entered.
Visited Accident and emergency services on December 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Fantastic care
Rated 3 stars out of 5
by Carol Gillen - Posted on 04 December 2024
My 87 year old Dad was taken in by ambulance after a fall. The care he received was excellent and the staff were so kind, respectful and caring. The treatment he received couldn’t have been more thorough. Well done to you all working in challenging circumstances. A and E was packed solidly with patients experiencing long waiting times so I can understand the mixed reviews on this hospital. The hospital is huge and signage definitely needs improving in my opinion but, what mattered today was that my Dad was looked after brilliantly so thank you!
Visited Accident and emergency services on December 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Patient experience
Rated 3 stars out of 5
by Anonymous - Posted on 05 November 2024
My mum was admitted couple of years ago to Sandwell hospital. On this occasion she admitted on to the new site. Dr took no note of my mums updated medication provided, and written up medication from couple yearsago. She having a language barrier struggled to explain she no longer takes the medication written up. She was not allowed to take medication is normally takes. This could have easy caused her health to deteriorate resulting to increase number of days of stay. The Drs come around asking the same information and they do not read the notes provided on their system. This is really worrying and does not allow me having confidence in their medical decision. The ward Sau asked my mum if she required transport to be arranged. Mum explained that her daughter was collecting her. On arrival I asked for porter service as my mum will struggles to walk to the car park. I was told that she will try..! This was not an acceptable answer, as they were prepared to arrange transport and not a porter service to the car park..! The new hospital is not clearly sign posted there appears to be hidden lifts and doors. Sau is not clearly signposted even the staff did not know where it was, the lovely volunteer took me to the wrong place. The door telecom does not release doors. The doors are extremely heavy to pull open.
Visited Don't know on November 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled No baby changing tables in baby changes
Rated 4 stars out of 5
by Anonymous - Posted on 13 December 2024
I visited for son’s appointment, very efficient very friendly. Very clean and bright, good public areas. Some incorrect info from volunteers at ground floor on which lifts to get in but nurse told us how to get where we needed. Also visited a relative a couple of times after. Unfortunately none of the baby changes on 5th floor ( of which there are 3) or baby change by hospital entrance have a changing table, we also double checked the accessible toilets and baby feeding room. luckily had travel changing mat to put on the floor but not ideal for hygiene. Assuming these are not finished yet.
Visited Don't know on November 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Horrendous wait
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2024
My daughter was having chest pains and her blood pressure was very low. She was triaged after 1.5 hours and her bloods were taken and an ECG done. She explained that she has had multiple pulmonary embolism a few years ago and thats why she was concerned and they only found after they did a CT scan Then she was asked to wait in the waiting area. We waited for over 5 hours only to find out after asking reception when would she be seen that it would be 9 hours before she would be seen. We couldt wait any longer and had to come back home. She is still in pain and noone has contacted us to see if she is okay. Shouldn't have gone to this hospital. We don't know what to do!!
Visited Accident and emergency services on October 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Disorganised
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2024
My partner was admitted to the A&E department last week after a accident at work ,it turned out he had a fratued shoulder and wrist, he was there 3 hours waiting for painkillers, still non,painkillers given after 4 hours of asking ,the staff ,seemed disorganised,not enough signs to how to get to the right department,they need t.v monitors on the walls to display the names of the patients being called,the metropolitan hospital was opened too early and has a long way to go before it will be fully functioning,and I just hope that I don't have to go there in the winter months.
Visited Accident and emergency services on October 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Avoid this place
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
I spend 8 hours by AE with my wife for nothing,Average waiting time 10 hours Staff rude and abusive more police and security than doctors absolutely waste of tax payers money so mine.
Visited Accident and emergency services on October 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled Horrific
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2024
Absolutely horrendous getting into the ane took 45 minutes going round and round trying to find it every staff member we asked had no idea which direction to point us. Staff were extremely rude. No water machines or vending machines for patients. Waiting time is actually worse than our hospital that was shut down. They haven't even trained the staff to know where anything is they shouldn't have opened it to a bunch of rude staff that didn't know what they were doing or where they were going. No medication given to patients that have medical issues that can't go without there medications without becoming ill. Nhs you are broken and should be ashamed of yourselves.
Visited Accident and emergency services on October 2024
Midland Metropolitan University Hospital has not yet replied.
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Review titled a big thankyou to the doctor to the nurses.
Rated 5 stars out of 5
by Taj - Posted on 10 October 2024
I’m not the type to leave reviews , but after yesterday’s service it would be rude not to. I took a trip to midland met 9/10/24 I have been suffering for several months where I’ve made so many trips to Sandwell Hospital a&e. Each time I have been they have told me something different and just brushed it off and sent me home with painkillers. I had been rushed into a&e once again but to midland met. I had a female doctor who was the one who was looking after me during my visit and she had finally given me my diagnosis that could have been given to me my last trip if they checked me out the way she did. It baffles me that I was taken to Sdec last time at Sandwell and they did not do what this lovely doctor did. I just want to say a big thankyou to her for all her hard work and Midland Met Hospital should be so grateful to have a doctor who is so understanding and lovely. She listened to everything I had to say and usually doctors don’t want to hear about your past experiences only the present. She took everything into consideration and she took the right steps to get me the right help. She explained my condition in so much detail so I have a great understanding. I cannot thank her enough and if I do ever have to make another trip to a&e ( hopefully not ) I really hope she is the doctor that I am under care of. She is amazing. The hospital so far has been great! I do think signs should be a tad clearer , but they have just opened so I’m sure they’ll always be improving as the hospital gets busier. I also want to thank the nurses who took care of me yesterday , you were all great. Thankyou for finally listening to me and for getting me the correct help that I have been begging for from my GP’s and from Sandwell & QE hospital. The A&E were also quick and efficient and I hope it stays this way.
Visited Accident and emergency services on October 2024
Midland Metropolitan University Hospital has not yet replied.
Information supplied by Sandwell and West Birmingham Hospitals NHS Trust