Milton Keynes Hospital
Standing Way, Milton Keynes, Buckinghamshire, MK6 5LDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled When an individual overrule the needs of many
Rated 3 stars out of 5
by Jane Hughes - Posted on 29 June 2023
I have been a patient in Ward 3 for the last 3 days, the staff have been kind and responsive. However at night the needs of one disturbed individual to shout for hours ruining the rest of the rest of the wards occupants. The staff appear to be doing their best, surely it the role of managers to control the issue. If they are unaware, then another issue is raised.
Visited General Medicine on June 2023
Review titled Milton Keynes Hospital
Replied on 03 July 2023
Dear Jane My name is Julie and I am the Head of Patient and Family Experience. Thank you for your review and I am sorry to hear about your experience and the experience of others on Ward 3 at night. I will send your comments to Ward 3, and ask that someone comes and speaks to you or if you have been discharged someone gives you a call. We hope you are starting to feel better. Thank you for letting us know. The Patient and Family Experience team
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Review titled Excellent service
Rated 5 stars out of 5
by DOMINIC FORD - Posted on 28 June 2023
The doctor who treated me was very efficient friendly and removed the foreign object from my eye in seconds 5 out 5 star
Visited Ophthalmology on June 2023
Review titled Milton Keynes Hospital
Replied on 29 June 2023
Dear Dominic My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you are able could you please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk to share the area you attended and the name of the doctor you saw, if you know. We can then ensure this is shared. Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Poor
Rated 1 star out of 5
by Robert Devine - Posted on 14 June 2023
Left in a bay with a man singing till 1am, when not singing he was wetting himself where ever he wanted. Another Man was left to roam about and help himself to the contents of patients lockers. Ward 19 not a place a would want to visit again
Visited Dementia Services on June 2023
Review titled Milton Keynes Hospital
Replied on 15 June 2023
Dear Robert My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding your experience on Ward 19. I would really appreciate it if you could contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. I wish you well and hope you are feeling better. Thank you The Patient and Family Experience team
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Review titled Slow and late communication between hospitals and GP Surgery
by Juan23 - Posted on 25 September 2023
My feedback is regarding the poor communication of medical information between hospitals and GP surgery. I have had three operations for cancer since November 2022, each time I receive a letter through the post, they don't appear on my patient's record. I have sent copies by email and taken them into the surgery personally and asked for them to be added. My wife attended Dermatology in July 2023. As a result, a new medication regime was recommended by the consultant. After numerous attempts to get the new medication at the GP clinic, the letter from the consultant is still not on her records and her prescriptions have not been updated. I wrote an online prescription request after requesting the dermatology clinic to send me the letter by email. Given the high tech world we live in today, there must be a better way for hospitals to update patient records at the GP surgery other than letters send by email or post?
Visited June 2023
Provided by Care opinion
Review titled Milton Keynes Hospital
Replied on 26 September 2023
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding you and your wife's experience with communication between the hospital and your GP Surgery. I would really appreciate it if you could contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. I wish you both well. Thank you The Patient and Family Experience team
Provided by Care opinion
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Review titled Day Surgery unit
Rated 1 star out of 5
by Cristian - Posted on 09 June 2023
This hospital is a joke. Today I suppose to have surgery and they told me to be there at 07,15am. Of course I attend morning clinic and 2 hours later they told me that my surgery will be postponed for afternoon. Really? How can you keep the patients to wait so many hours without even drinking water? You should be more specific or do your clinics better for day Surgery... Call the patients which are due in the morning for morning clinic and same for afternoon. It is enough the stress the patients are waiting for the surgery to be done. One more thing... The nurses are lovely there but some of the doctors are really talking down to you like you are nobody.... More professionalism wouldn't hurt no one..
Visited Emergency Abdominal Surgery on June 2023
Review titled Milton Keynes Hospital
Replied on 14 June 2023
Dear Cristian My name is Julie and I am the Head of Patient and Family Experience. I am so sorry to learn of your experience and can completely understand your frustrations. We would like to ensure your comments are shared with the relevant staff so that they are aware of your feedback and take this into consideration in the future. To enable us to do this we would need to know which team undertook your surgery. Please could we ask that you share this information along with your personal details with the Patient Advice and Liaison Service (PALS) who will then speak directly to the team involved. PALS can be contacted by email at pals@mkuh.nhs.uk or by telephone 01908 995954. Please accept my apologies, on behalf of the Trust, for any distress caused to you on 9th June 2023. Thank you The Patient and Family Experience team
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Review titled Outstanding Staff
Rated 5 stars out of 5
by Toku - Posted on 23 May 2023
Hospitals are not usually fun places, so it is the Staff that make the place what it is. Had an MRI scan, today and the staff really were helpful, fun and professional. I had 90 minutes in the scanner and it was not stressful at all. Thank you to the team.
Visited Diagnostic Imaging on May 2023
Review titled Milton Keynes Hospital
Replied on 24 May 2023
Dear Toku My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review following your MRI scan. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or any other details on what the staff did to make your experience so positive, or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
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Review titled Superb Hospital , great treatment
Rated 5 stars out of 5
by ANTHONY ZASTAWNY - Posted on 26 May 2023
An absolutely brilliant experience with all Doctors and nurses making me feel relaxed and well during my Pacemaker fitting
Visited Cardiology on May 2023
Review titled Milton Keynes Hospital
Replied on 31 May 2023
Dear Anthony My name is Julie and I am the Head of Patient and Family Experience at the hospital. Thank you so much for taking the time to leave your review and we are very pleased to learn that you had such a positive experience. We will ensure that we share your comments with the team involved as comments such as yours really help to boost staff morale. We hope you are keeping well following the procedure. Thank you again. The Patient and Family Experience team
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Review titled Outstanding
Rated 5 stars out of 5
by Neil Andrews - Posted on 11 April 2023
In to A & E Easter Sunday morning in extreme pain by late afternoon two very experienced young ladies from ENT diagnosed the problem and performed a small Op relieving the pain. Admitted overnight and discharged Mon morning to recover at home. Tuesday 6am the stone lodged in my saliva gland passed under my tongue the size of a 20p piece. So relieved as so painful and all due to the outstanding care and decision making by your team. I really am so very happy and so thankful to you and all at the hospital for the care and kindness I received.
Visited Ear, Nose & Throat on April 2023
Review titled Milton Keynes Hospital
Replied on 11 April 2023
Dear Neil My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk It is so important that we learn from all the good work at the hospital. Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Perfect service
Rated 5 stars out of 5
by Raymond price - Posted on 24 April 2023
Day visit to treatment centre for robotic hernia operation.amazed how many of us where having this procedure that day..7.15 arrived with about 10 others waiting...taken to a ward and changed ready.had all explained and tests taken.about an hours wait so had a sleep.wheeled in and operation went well.woke with small amount of pain.fed and watered,couple of tests and went home.bit sore the next day but mainly an ache not much pain.48 hours later almost no pain.great service.thank you
Visited General Surgery on April 2023
Review titled Milton Keynes Hospital
Replied on 25 April 2023
Dear Raymond My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Sounds like a really smoothly run day. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or wards/areas you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. Lisa The Patient and Family Experience team
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Review titled Great care
Rated 5 stars out of 5
by Jordon D - Posted on 03 May 2023
my nan recently spent some time in Milton Keynes hospital ward 3. I can’t thank the all the care staff and services enough from the nurses to the carers to doctors to the discharge team. They all showed such kindness and warmth. They showed compassion and kindness. All staff went above and beyond duty have working in the car sector my self i understand all the pressures that come with care. It was nice to see my nan become better and have doctors and nurses there to raise questions or worry’s. And a big shout out to the carers who cared for my nan and showed warmth and understanding. Thank you so much 😊
Visited Dementia Services on April 2023
Review titled Milton Keynes Hospital
Replied on 04 May 2023
Dear Jordon My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. I will ensure this is shared with the relevant staff on Ward 3. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we are really pleased to hear that your nan is doing well. Wishing you both the best. The Patient and Family Experience team
Information supplied by Milton Keynes University Hospital NHS Foundation Trust