Milton Keynes Hospital
Standing Way, Milton Keynes, Buckinghamshire, MK6 5LDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding Staff
Rated 5 stars out of 5
by Toku - Posted on 23 May 2023
Hospitals are not usually fun places, so it is the Staff that make the place what it is. Had an MRI scan, today and the staff really were helpful, fun and professional. I had 90 minutes in the scanner and it was not stressful at all. Thank you to the team.
Visited Diagnostic Imaging on May 2023
Review titled Milton Keynes Hospital
Replied on 24 May 2023
Dear Toku My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review following your MRI scan. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or any other details on what the staff did to make your experience so positive, or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
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Review titled Superb Hospital , great treatment
Rated 5 stars out of 5
by ANTHONY ZASTAWNY - Posted on 26 May 2023
An absolutely brilliant experience with all Doctors and nurses making me feel relaxed and well during my Pacemaker fitting
Visited Cardiology on May 2023
Review titled Milton Keynes Hospital
Replied on 31 May 2023
Dear Anthony My name is Julie and I am the Head of Patient and Family Experience at the hospital. Thank you so much for taking the time to leave your review and we are very pleased to learn that you had such a positive experience. We will ensure that we share your comments with the team involved as comments such as yours really help to boost staff morale. We hope you are keeping well following the procedure. Thank you again. The Patient and Family Experience team
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Review titled Outstanding
Rated 5 stars out of 5
by Neil Andrews - Posted on 11 April 2023
In to A & E Easter Sunday morning in extreme pain by late afternoon two very experienced young ladies from ENT diagnosed the problem and performed a small Op relieving the pain. Admitted overnight and discharged Mon morning to recover at home. Tuesday 6am the stone lodged in my saliva gland passed under my tongue the size of a 20p piece. So relieved as so painful and all due to the outstanding care and decision making by your team. I really am so very happy and so thankful to you and all at the hospital for the care and kindness I received.
Visited Ear, Nose & Throat on April 2023
Review titled Milton Keynes Hospital
Replied on 11 April 2023
Dear Neil My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk It is so important that we learn from all the good work at the hospital. Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Perfect service
Rated 5 stars out of 5
by Raymond price - Posted on 24 April 2023
Day visit to treatment centre for robotic hernia operation.amazed how many of us where having this procedure that day..7.15 arrived with about 10 others waiting...taken to a ward and changed ready.had all explained and tests taken.about an hours wait so had a sleep.wheeled in and operation went well.woke with small amount of pain.fed and watered,couple of tests and went home.bit sore the next day but mainly an ache not much pain.48 hours later almost no pain.great service.thank you
Visited General Surgery on April 2023
Review titled Milton Keynes Hospital
Replied on 25 April 2023
Dear Raymond My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Sounds like a really smoothly run day. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or wards/areas you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. Lisa The Patient and Family Experience team
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Review titled Great care
Rated 5 stars out of 5
by Jordon D - Posted on 03 May 2023
my nan recently spent some time in Milton Keynes hospital ward 3. I can’t thank the all the care staff and services enough from the nurses to the carers to doctors to the discharge team. They all showed such kindness and warmth. They showed compassion and kindness. All staff went above and beyond duty have working in the car sector my self i understand all the pressures that come with care. It was nice to see my nan become better and have doctors and nurses there to raise questions or worry’s. And a big shout out to the carers who cared for my nan and showed warmth and understanding. Thank you so much 😊
Visited Dementia Services on April 2023
Review titled Milton Keynes Hospital
Replied on 04 May 2023
Dear Jordon My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. I will ensure this is shared with the relevant staff on Ward 3. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we are really pleased to hear that your nan is doing well. Wishing you both the best. The Patient and Family Experience team
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Review titled Delay of nebuliser treatment
Rated 2 stars out of 5
by Anonymous - Posted on 05 March 2023
My daughter was admitted to A and E with her COPD stage 4 breathing problems then transferred to Ward 2 and left without nebuliser treatment until a complaint was made to staff. Terrible treatment.
Visited Respiratory Medicine on March 2023
Review titled Milton Keynes Hospital
Replied on 06 March 2023
We are very sorry to hear about your daughter's experience. We would like the opportunity to look into this further to find out why this occurred and to ensure learning for the future so this does not happen for any other patient. If your daughter is happy to discuss this further please can you ask her to contact our Patient Advice and Liasion Service (PALS) on 01908 995954 or email pals@mkuh.nhs.uk Thank you
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Review titled Traumatic experience
Rated 1 star out of 5
by Anka - Posted on 02 March 2023
i ended up in emergency paeds with my son with an acute apendicitis. the cannulation was done however when the iv antibiotic was adminstered he was complaining of pain. the nurse said that is normal as the co-amoxiclav is an irritant drug.what? he had the surgery on the same day. i've been taken in the par1(recovery)where my son was crying in pain. I have asked the nurse to call the anaesthetist for some pain relieve and after 30 minutes she showed up giving me the bothering look(like really🤨). she was struggling to get him out of pain then she topped it up with adjuvant drug and she left without ensuring he was ok. after a few minutes his oxygen level dropped to 40% and he rolled his eyes so i asked the nurse(which was in a total panic) for the mask and oxygen and had to shook my son calling his name. he came back to my callings and then the nurse transfered us in ward 5. on arrival the recovery nurse said she needs to handover to the nurse. i had to ask to be connected to the monitor as he was on 6l of o2/min. the nurse showed up after 1h,took my son vital signs however, she never asked his level of pain, not offered a jug of water. the nurse administered the iv antibiotic while my son was sleeping however when connected to the pump for his metronizadole he woke up in sooo much pain that i stopped the pump(because i couldn't find the nurse) and asked for the consultant to change his iv to oral antibiotics. in the morning no one offered my son breakfast or a bowl of water to wash his face or to change his bedding. i bought him a costa bap and in between his feeding I took him to toilet, when we came back his food was gone, the domestic staff threw his food in the bin. the pain that my son went through was traumatic and the level of care was poor. i wish for no parent to go through what i have been.
Visited Paediatric Surgery on February 2023
Review titled Milton Keynes Hospital
Replied on 03 March 2023
Dear Anka Thank you for leaving your review, we are so sorry to hear of your son's experience and the impact that this has had on you both. We hope your son is starting to feel better. As soon as we were aware of your review it was shared with the senior team within our paediatric services. The team has confirmed that they will make contact with you as soon as possible to discuss this further. It is very important that our patients and their families feedback on their experience as this enables us to work with individual staff and teams to ensure this type of experience is not repeated in the future. Following the contact from the Paediatric team should you wish to discuss this any further then please do not hesitate to contact our Patient Advice and Liason Service (PALS) at pals@mkuh.nhs.uk or 01908 995954 Thank you The Patient and Family Experience Team
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2022
All the staff from the porters to , nurse’s and Doctors were so caring, helpful and professional on a very very busy night in A and E . They were all doing their best in exceptional circumstances to ensure all the patients were cared for and looked after . I can not fault the care my mum received.
Visited Accident and emergency services on December 2022
Review titled Milton Keynes Hospital
Replied on 20 December 2022
Hi, thank you for taking the time to tell us about your mum's care. We are delighted to hear that all the staff were helpful and caring towards her. We hope she is feeling better and on the way to making a swift recovery. We wish you both all the best, kind regards, MKUH
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2022
All the staff from the porters to , nurse’s and Doctors were so caring, helpful and professional on a very very busy night in A and E . They were all doing their best in exceptional circumstances to ensure all the patients were cared for and looked after . I can not fault the care my mum received.
Visited Accident and emergency services on December 2022
Review titled Milton Keynes Hospital
Replied on 20 December 2022
Hi, thank you for taking the time to tell us about your mum's care. We are delighted to hear that all the staff were helpful and caring towards her. We hope she is feeling better and on the way to making a swift recovery. We wish you both all the best, kind regards, Patient and Family Experience Team
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Review titled Appalling Service - would give no stars if I could
Rated 1 star out of 5
by Daisy - Posted on 07 December 2022
I went to A&E as I was experiencing extreme abdominal and lower back pain to the point where I couldn't move, or the pain would get worse - this was regarding menstrual pain. I got to the desk, and the receptionist just told me I need to go to the Urgent Care Centre (walk-in centre) where the wait was 5 hours! I couldn't wait that long with the immense pain I was in. I called 111 and they told me I must go to A&E immediately. So, I went back to A&E and the same receptionist had an attitude with me. "I thought I'd already seen you this morning, I already told you to go to the Urgent Care Centre. We do not treat cases like this so there is nothing we can do for you." I was literally sobbing in pain to this receptionist, and they had no sympathy whatsoever. They downright refused to book me in and have me seen, my condition was not ‘severe enough.’ This treatment is absolutely disgusting. Menstrual pain is always disregarded by GPs, doctors and nurses when it could be (and probably is) a lot more serious. I am sick and tired of women's health being completely disregarded and pushed to the side. For the past 5 years, I have been seeing doctors, specialists and GPs about my menstruation issues and every single time I have been disregarded due to my age and have just been given painkillers/birth control. I know my own body and I know that what I am experiencing is not normal. My encounter with the A&E receptionist was incredibly dehumanising and made me feel like my symptoms/condition is not real and that I am imagining it. I think that being disregarded to the point where I am standing in A&E crying because I am in debilitating pain is not right. I am very shocked, upset and disappointed by the way I have been treated, one by the A&E receptionist and two, by the NHS for the last 5 years. I feel incredibly unsupported and alone, I feel like no one takes me seriously and just brushes the pain off like it's nothing. This is ruining my life and my mental health, and it seems like no one is willing to help me because my symptoms/condition is not regarded as 'serious' or even real for that matter. I am shocked and appalled by the service I have received, and I hope that one day, someone will listen to me and take me seriously. To anyone who is experiencing extreme menstrual pain like I am, do not go to A&E despite what 111 tells you, as they will absolutely not help you whatsoever and will send you away, no matter what state you're in as they do not regard it as 'severe enough.' Disgusting.
Visited Accident and emergency services on December 2022
Review titled Milton Keynes Hospital
Replied on 08 December 2022
Dear Daisy Thank you for your review and we are so sorry to hear of your experience when you attended A&E. We will share your comments with the senior team in A&E. However, we would really appreciate you emailing the PALS team to tell us more about your experience so we can look into this for you and provide you with a response and hopefully some reassurance moving forward. The PALS team can be contacted at pals@mkuh.nhs.uk or on 01908 995964 Thank you The Patient and Family Experience team
Information supplied by Milton Keynes University Hospital NHS Foundation Trust