Milton Keynes Hospital
Standing Way, Milton Keynes, Buckinghamshire, MK6 5LDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Delay of nebuliser treatment
Rated 2 stars out of 5
by Anonymous - Posted on 05 March 2023
My daughter was admitted to A and E with her COPD stage 4 breathing problems then transferred to Ward 2 and left without nebuliser treatment until a complaint was made to staff. Terrible treatment.
Visited Respiratory Medicine on March 2023
Review titled Milton Keynes Hospital
Replied on 06 March 2023
We are very sorry to hear about your daughter's experience. We would like the opportunity to look into this further to find out why this occurred and to ensure learning for the future so this does not happen for any other patient. If your daughter is happy to discuss this further please can you ask her to contact our Patient Advice and Liasion Service (PALS) on 01908 995954 or email pals@mkuh.nhs.uk Thank you
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Review titled Traumatic experience
Rated 1 star out of 5
by Anka - Posted on 02 March 2023
i ended up in emergency paeds with my son with an acute apendicitis. the cannulation was done however when the iv antibiotic was adminstered he was complaining of pain. the nurse said that is normal as the co-amoxiclav is an irritant drug.what? he had the surgery on the same day. i've been taken in the par1(recovery)where my son was crying in pain. I have asked the nurse to call the anaesthetist for some pain relieve and after 30 minutes she showed up giving me the bothering look(like really🤨). she was struggling to get him out of pain then she topped it up with adjuvant drug and she left without ensuring he was ok. after a few minutes his oxygen level dropped to 40% and he rolled his eyes so i asked the nurse(which was in a total panic) for the mask and oxygen and had to shook my son calling his name. he came back to my callings and then the nurse transfered us in ward 5. on arrival the recovery nurse said she needs to handover to the nurse. i had to ask to be connected to the monitor as he was on 6l of o2/min. the nurse showed up after 1h,took my son vital signs however, she never asked his level of pain, not offered a jug of water. the nurse administered the iv antibiotic while my son was sleeping however when connected to the pump for his metronizadole he woke up in sooo much pain that i stopped the pump(because i couldn't find the nurse) and asked for the consultant to change his iv to oral antibiotics. in the morning no one offered my son breakfast or a bowl of water to wash his face or to change his bedding. i bought him a costa bap and in between his feeding I took him to toilet, when we came back his food was gone, the domestic staff threw his food in the bin. the pain that my son went through was traumatic and the level of care was poor. i wish for no parent to go through what i have been.
Visited Paediatric Surgery on February 2023
Review titled Milton Keynes Hospital
Replied on 03 March 2023
Dear Anka Thank you for leaving your review, we are so sorry to hear of your son's experience and the impact that this has had on you both. We hope your son is starting to feel better. As soon as we were aware of your review it was shared with the senior team within our paediatric services. The team has confirmed that they will make contact with you as soon as possible to discuss this further. It is very important that our patients and their families feedback on their experience as this enables us to work with individual staff and teams to ensure this type of experience is not repeated in the future. Following the contact from the Paediatric team should you wish to discuss this any further then please do not hesitate to contact our Patient Advice and Liason Service (PALS) at pals@mkuh.nhs.uk or 01908 995954 Thank you The Patient and Family Experience Team
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2022
All the staff from the porters to , nurse’s and Doctors were so caring, helpful and professional on a very very busy night in A and E . They were all doing their best in exceptional circumstances to ensure all the patients were cared for and looked after . I can not fault the care my mum received.
Visited Accident and emergency services on December 2022
Review titled Milton Keynes Hospital
Replied on 20 December 2022
Hi, thank you for taking the time to tell us about your mum's care. We are delighted to hear that all the staff were helpful and caring towards her. We hope she is feeling better and on the way to making a swift recovery. We wish you both all the best, kind regards, MKUH
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2022
All the staff from the porters to , nurse’s and Doctors were so caring, helpful and professional on a very very busy night in A and E . They were all doing their best in exceptional circumstances to ensure all the patients were cared for and looked after . I can not fault the care my mum received.
Visited Accident and emergency services on December 2022
Review titled Milton Keynes Hospital
Replied on 20 December 2022
Hi, thank you for taking the time to tell us about your mum's care. We are delighted to hear that all the staff were helpful and caring towards her. We hope she is feeling better and on the way to making a swift recovery. We wish you both all the best, kind regards, Patient and Family Experience Team
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Review titled Appalling Service - would give no stars if I could
Rated 1 star out of 5
by Daisy - Posted on 07 December 2022
I went to A&E as I was experiencing extreme abdominal and lower back pain to the point where I couldn't move, or the pain would get worse - this was regarding menstrual pain. I got to the desk, and the receptionist just told me I need to go to the Urgent Care Centre (walk-in centre) where the wait was 5 hours! I couldn't wait that long with the immense pain I was in. I called 111 and they told me I must go to A&E immediately. So, I went back to A&E and the same receptionist had an attitude with me. "I thought I'd already seen you this morning, I already told you to go to the Urgent Care Centre. We do not treat cases like this so there is nothing we can do for you." I was literally sobbing in pain to this receptionist, and they had no sympathy whatsoever. They downright refused to book me in and have me seen, my condition was not ‘severe enough.’ This treatment is absolutely disgusting. Menstrual pain is always disregarded by GPs, doctors and nurses when it could be (and probably is) a lot more serious. I am sick and tired of women's health being completely disregarded and pushed to the side. For the past 5 years, I have been seeing doctors, specialists and GPs about my menstruation issues and every single time I have been disregarded due to my age and have just been given painkillers/birth control. I know my own body and I know that what I am experiencing is not normal. My encounter with the A&E receptionist was incredibly dehumanising and made me feel like my symptoms/condition is not real and that I am imagining it. I think that being disregarded to the point where I am standing in A&E crying because I am in debilitating pain is not right. I am very shocked, upset and disappointed by the way I have been treated, one by the A&E receptionist and two, by the NHS for the last 5 years. I feel incredibly unsupported and alone, I feel like no one takes me seriously and just brushes the pain off like it's nothing. This is ruining my life and my mental health, and it seems like no one is willing to help me because my symptoms/condition is not regarded as 'serious' or even real for that matter. I am shocked and appalled by the service I have received, and I hope that one day, someone will listen to me and take me seriously. To anyone who is experiencing extreme menstrual pain like I am, do not go to A&E despite what 111 tells you, as they will absolutely not help you whatsoever and will send you away, no matter what state you're in as they do not regard it as 'severe enough.' Disgusting.
Visited Accident and emergency services on December 2022
Review titled Milton Keynes Hospital
Replied on 08 December 2022
Dear Daisy Thank you for your review and we are so sorry to hear of your experience when you attended A&E. We will share your comments with the senior team in A&E. However, we would really appreciate you emailing the PALS team to tell us more about your experience so we can look into this for you and provide you with a response and hopefully some reassurance moving forward. The PALS team can be contacted at pals@mkuh.nhs.uk or on 01908 995964 Thank you The Patient and Family Experience team
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Review titled Very helpful good experience
Rated 5 stars out of 5
by Zena - Posted on 05 December 2022
Just wanted to thank the staff at Endoscopy MK who were all really kind and professional. I rang up after as was a little worried and spoke to a really kind nurse who took the time out to give me time just to ask some questions that I hadn't had answered since I basically had been diagnosed with Gastro-oesophageal reflux over a year ago. It really makes all the difference and I am very grateful its the people and staff that make the place, I appreciated my conversation with the reception staff, people there and the nurse who talked me through a few things. Thanks again!
Visited Diagnostic Endoscopy on December 2022
Review titled Milton Keynes Hospital
Replied on 06 December 2022
Hi Zena, thank you for taking the time to tell us about your care. We are delighted to hear that all the staff were kind and professional and will share this with the team. We hope you are feeling better and are on the way to making a swift recovery. We wish you all the best, kind regards, The Patient and Family Engagement Team
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Review titled Great nurses
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
I had a cystoscopy at treatment centre on 23/11/22 and the nurses were marvellous made me feel relaxed and were kind to me they deserve more praise I got home feeling so good
Visited Urology on November 2022
Review titled Milton Keynes Hospital
Replied on 23 November 2022
Hi Thank you for taking the time to leave your lovely review and we hope you are recovering well. We will ensure your feedback is shared with staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. We wish you well. If you would like to contact us to discuss this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review. The Patient and Family Experience team
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2022
Mum was admitted at 1am and no beds available but the staff were brilliant and looked after my old mum with care and genuine concern. Thanks so much
Visited Accident and emergency services on November 2022
Review titled Milton Keynes Hospital
Replied on 15 November 2022
Hi Thank you for taking the time to leave your lovely review and we hope your mum is recovering well. We will ensure your feedback is shared with staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Once again thank you for taking the time to write your review. The Patient and Family Experience team
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Review titled Amazing treatment
Rated 5 stars out of 5
by Anastasia Eagles - Posted on 17 November 2022
I had a total knee replacement & I can only describe my treatment from entering to leaving as brilliant . The attention to detail is wonderful , the care for me was excellent down to the finest detail . From getting a much needed new knee to getting a sneaky cup of tea , I can’t praise the whole system enough .Truly wonderful in every aspect so thank you one & all .
Visited Orthopaedics on November 2022
Review titled Milton Keynes Hospital
Replied on 22 November 2022
Hi Anastasia Thank you for taking the time to leave your lovely review and we hope you are recovering well. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you would like to contact us to discuss this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thanks again The Patient and Family Experience team
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Review titled Exemplary treatment
Rated 5 stars out of 5
by Christine Peel - Posted on 12 November 2022
I was anxious because I had heard stories of long waits for ambulance and admittance, but I was dealt with speedily and with great care and kindness. I rang at just before 7 am on the morning of Tuesday 8th November as I had a suspected heart attack, being short of breath, dizzy, cold to touch and disoriented. Despite my incoherence on the telephone my case was assessed correctly and the ambulance arrived within 5 or 10 minutes. The paramedics were re-assuring that I had done the right thing and after doing their tests got me on the way to hospital, allowing me to give a key to a neighbour. I was taken straight into the "majors" assessment area and thence after triage to the "major" admission area. During my wait there I was seen by several members of staff, fed and given frequent drinks and had the kindest and most attentive treatment from staff at all levels. My added complication of a UTI was also attended to with sympathy. On movement to the cardiac ward I was made rapidly comfortable and my excellent treatment continued for three days until I was able to be discharged with promise of a future angiogram and possible further action. My condition and the reason for the event was explained to me and I left feeling very happy with all that had been done and said.
Visited Accident and emergency services on November 2022
Review titled Milton Keynes Hospital
Replied on 15 November 2022
Dear Christine Thank you for taking the time to leave your lovely review and we hope you are recovering well. We will ensure your feedback is shared with staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk With regard to your positive experience with the ambulance service could we please ask that you share your feedback with them? If this was local to Milton Keynes this would be South Central Ambulance Service. You can email them at patientexperience@scas.nhs.uk Once again, thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
Information supplied by Milton Keynes University Hospital NHS Foundation Trust