Milton Keynes Hospital
Standing Way, Milton Keynes, Buckinghamshire, MK6 5LDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Telephone call
Rated 2 stars out of 5
by miss f.germano - Posted on 02 November 2022
I called the Gynaecology outpatient department today, I was 4th in the call queue and spent 2 hours trying to get through, once i got to caller number 1 i was cut off, this is absolutely disgusting service and drastically needs to be improved asap
Visited Gynaecology on November 2022
Review titled Milton Keynes Hospital
Replied on 03 November 2022
Dear Miss Geramo We are very disappointed and sorry to read your review and to learn that your experience has not been good. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to see how we can help and so we can work with the staff responsible to make improvements, where needed, to ensure this does not happen again. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954 Thank you The Patient and Family Experience team
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Review titled Emergency service shocking
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2022
My father passed out at a local football match recently. An ambulance was called as he was unable to sit up etc. A paramedic (by phone) advised he be put in recovery position and to wait for assistance. Over 3 hours later we were advised an ambulance was still not available. We then took the decision to drive him to hospital ourselves as it was now dark and starting to rain. If he had not gone to hospital he would have suffered the effects of being too cold for too long. He is 82 years of age, not good enough.
Visited Accident and emergency services on October 2022
Review titled Milton Keynes Hospital
Replied on 08 November 2022
Hello We are very disappointed to read your review and so sorry to read of your father's experience. We hope he is recovering well. We note the issues relate to a delay in the ambulance attending. Could we please ask that you share your feedback with them to ensure they can investigate and take appropriate action? If this was local to Milton Keynes this would be South Central Ambulance Service. You can email them at patientexperience@scas.nhs.uk If you need any further support please could we ask that you contact the Patient Advice and Liaison Team (PALS) to see how we can support you. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. We wish you well Thank you The Patient and Family Experience team
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Review titled Great staff, shocking organisation and comms
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
Nearly every member of staff; reception, porters, nurses, hcas, F1s... everyone was lovely, but the organisation and meandering path through the system was a complete nightmare. Get to see someone, wait hours, see the next person, wait hours, get to the point of being discharged.... wait hours. Although I was officially discharged i left without any documentation, without any idea of the next steps. Throughout the whole experience I was left with no clue what was going on. A terrible experience unwittingly delivered by obviously caring dedicated people. Also, the whole place looks very shabby - only a small thing, but if you're already feeling terrible, pleasant surroundings go a long way to help you feel a little better.
Visited Accident and emergency services on October 2022
Review titled Milton Keynes Hospital
Replied on 18 October 2022
Dear Anonymous Thank you for your kind comments about our staff. However, we are very disappointed and sorry to read your review and to learn that your experience has not been good. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience so we can work with the staff responsible to make improvements, where needed, to ensure this does not happen again. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954 Thank you The Patient and Family Experience team
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Review titled Accident and Emergency
Rated 5 stars out of 5
by sandra - Posted on 26 October 2022
I went to A and E after a fall at home, the department was very busy but all the staff were very helpful and caring, I saw a Doctor after 2 hours and had an Xray, while I was waiting I was offered sandwiches which was really appreciated. Thankyou to all the staff for making the experience as bearable as possible.
Visited Accident and emergency services on October 2022
Review titled Milton Keynes Hospital
Replied on 27 October 2022
Dear Sandra Thank you for your review. We are very sorry to hear that you have suffered a fall and hope you feel better soon. Thank you for your kind comments, we will ensure that the team in A&E are made aware of your appreciation. Compliments such as yours really do help boost staff morale. Thank you and take care. The Patient and Family Experience team
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Review titled Long wait
Rated 2 stars out of 5
by Zeshan - Posted on 29 September 2022
At least hospital can implement token/number system to make patient aware where they are jn the queue. Hours of waiting when you cant move from chair and staff taking long time between patients. Thr hospital is totally in shambolic state.
Visited Accident and emergency services on September 2022
Review titled Milton Keynes Hospital
Replied on 30 September 2022
Hello Zeshan, We are very disappointed and sorry to read your review and to learn that your experience has not been good. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience so we can work with the senior staff responsible to make improvements and take action, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954 Thank you The Patient and Family Experience team
Information supplied by Milton Keynes University Hospital NHS Foundation Trust