Milton Keynes Hospital
Standing Way, Milton Keynes, Buckinghamshire, MK6 5LDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Milton Keynes Hospital.
Reviews
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Review titled Very efficient, friendly and caring
Rated 5 stars out of 5
by Gary Clark - Posted on 30 November 2023
I went in for a colonoscopy due to being flagged for bowel cancer screening. The process of not knowing what to expect, of course, is very stressful. I was amazed at the efficiency of the whole process from arrival through discharge. The staff at check-in, the nurse in the theater, and the doctor were all very friendly, caring and concerned about how I was feeling. Everyone I came in contact with was helpful and reassuring. I have read many stories about Milton Keynes Hospital, and was concerned about my visit. After today's experience, I would not hesitate to recommend this particular procedure and department to anyone.
Visited Diagnostic Endoscopy on November 2023
Review titled Milton Keynes Hospital
Replied on 05 December 2023
Dear Gary My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. I will ensure this is shared with the relevant staff . If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Excellent care
Rated 5 stars out of 5
by Gavin West - Posted on 04 November 2023
From a&e to ward 18 12 days off excellent care. From the the doctors nurses hca the porters the cleaners the catering assistants. All worked extremely hard and nothing was to much trouble for them.All extremely polite at all times and were extremely busy all the time. A credit to the hospital thanks again
Visited General Medicine on October 2023
Review titled Milton Keynes Hospital
Replied on 16 November 2023
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
Provided by Care opinion
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Review titled Endoscopy isn't listed for reviews - but they were great
Rated 5 stars out of 5
by Tadhg - Posted on 30 October 2023
Had a colonoscopy in the Endoscopy Department that isn't listed for reviews. Superb care and understanding from the whole team from pre-procedure phone calls through to post-procedure checks. A real understanding of how to support someone having a something happen to them which they haven't experienced before.
Visited Don't know on October 2023
Review titled Milton Keynes Hospital
Replied on 31 October 2023
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. I will ensure this is shared with the relevant staff . If you would like to discuss any aspect of this further please call 01908 995964 or email engagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope your are recovering well. The Patient and Family Experience team
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Review titled Excellent care
Rated 5 stars out of 5
by Paul - Posted on 18 August 2023
After emergency admission excellent care from everybody from doctors and nurses and other staff from admission to discharge.The ward was a p,easant p,ace if hospital wards can be pleasant
Visited Cardiology on August 2023
Review titled Milton Keynes Hospital
Replied on 05 September 2023
Dear Paul My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. I will ensure this is shared with the relevant staff . If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Awful dermatology experience
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2023
My experience relates to a dermatology appointment I had last week and is no reflection on other areas of the hospital or other doctors. After having to wait months for a dermatology appointment I was greeted with a very disappointing visit. I was looking forward to getting a second opinion through the NHS, but upon entering to see the doctor and starting to explain my situation I was almost immediately put down and that I shouldn't be seeing the NHS as it wasn't an NHS matter, they can't help me. He then proceeded to repeat "I'm going to send your GP a hard letter". As if I was in the wrong and waisting their time for being there. This gave me a negative feeling, but I continued to try to explain my issues. I felt as if I didn't have the time to go through it all. Pictures were taken and presented on a computer screen to which the doctor pointed out that I do have what I already knew I had and that nothing can be done and to wait maybe 5-7 years where things may improve. I could try this one treatment, but that he's not an expert in this area. He then said "It's a bad job done". This made me feel really off. I was then ushered out of the room, I don't think the appointment was more than 5-10 minutes. There was no examination of my skin as expected for any underlying conditions, I couldn't even explain everything and forgot to ask about something that was important. I left feeling extremely emotional. At the very least you should know these things can have a big impact on a patient, not matter how big or small their problems are or if you have any expertise in the area. You should be mindful of their mental health and what they may be going through. I wasn't able to continue working that day and had to take some time off. In fact, my whole week was a mess and my mental health has suffered more because of this, I feel like I have been left in the dark.
Visited Dermatology on July 2023
Review titled Milton Keynes Hospital
Replied on 11 July 2023
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding Milton Keynes Hospital. I would really appreciate it if you could contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. I wish you well and have responded similar to your review on Google. Thank you The Patient and Family Experience team
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Review titled Great professional staff
Rated 5 stars out of 5
by Kathy - Posted on 11 July 2023
Went to A&E department today, I found all staff to be very helpful and very professional, the doctor I saw really cared, was great. Explained everything to me and was so professional. She made me feel at easy. I went away understand exactly what was wrong. The only thing I would say that did confuse me was the wait time on board said originally 103 hours and 19 mins then changed to 8 hours 23 mins. I didn’t wait that long at all was seen and out door under 4 hours. Great team on today in that department, the X-ray staff also great and amazing
Visited Accident and emergency services on July 2023
Review titled Milton Keynes Hospital
Replied on 12 July 2023
Dear Kathy My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your review regarding your attendance at our Emergency Department. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. I will ensure this is shared with the relevant staff along with your constructive improvement suggestion around the waiting times on the board. If you would like to discuss any aspect of this further please call 01908 995964 or email engagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and I hope you are recovering well. The Patient and Family Experience team
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Review titled Appaling lack of compassion
Rated 1 star out of 5
by Hilary King - Posted on 06 August 2023
I have cancer My family live abroad. Arrangements were in place for my family to be with me to hear the prognosis. They were already in the country when the appointment was cancelled by post, with one day’s notice. Another appointment arranged for weeks hence. This shows a total lack of compassion, nay professionalism either.
Visited Oncology - Clinical on July 2023
Review titled Milton Keynes Hospital
Replied on 08 August 2023
Dear Hilary My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding your experience. I would really appreciate it if you could contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed, and to support you to move this forward. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. Take care The Patient and Family Experience team
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Anne-Marie Zervos - Posted on 13 June 2023
I brought my son to be fitted with orthotic insoles to help with a back injury. The orthotic practitioner was absolutely fabulous - assessing my son, sourcing appropriate insoles, fitting them & explaining everything to him in such a way that he really understood how they worked properly. His assistant, again excellent, recorded all the details during the appointment. Thank-you very much to the team.
Visited Orthotics and Prosthetics on June 2023
Review titled Milton Keynes Hospital
Replied on 14 June 2023
Dear Anne-Marie My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review regarding our Orthotic team. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. Please be assured that we will share this with the relevant senior staff. If you know the name of the member of staff and his assistant or would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we wish you and your son well. The Patient and Family Experience team
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Review titled When an individual overrule the needs of many
Rated 3 stars out of 5
by Jane Hughes - Posted on 29 June 2023
I have been a patient in Ward 3 for the last 3 days, the staff have been kind and responsive. However at night the needs of one disturbed individual to shout for hours ruining the rest of the rest of the wards occupants. The staff appear to be doing their best, surely it the role of managers to control the issue. If they are unaware, then another issue is raised.
Visited General Medicine on June 2023
Review titled Milton Keynes Hospital
Replied on 03 July 2023
Dear Jane My name is Julie and I am the Head of Patient and Family Experience. Thank you for your review and I am sorry to hear about your experience and the experience of others on Ward 3 at night. I will send your comments to Ward 3, and ask that someone comes and speaks to you or if you have been discharged someone gives you a call. We hope you are starting to feel better. Thank you for letting us know. The Patient and Family Experience team
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Review titled Excellent service
Rated 5 stars out of 5
by DOMINIC FORD - Posted on 28 June 2023
The doctor who treated me was very efficient friendly and removed the foreign object from my eye in seconds 5 out 5 star
Visited Ophthalmology on June 2023
Review titled Milton Keynes Hospital
Replied on 29 June 2023
Dear Dominic My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you are able could you please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk to share the area you attended and the name of the doctor you saw, if you know. We can then ensure this is shared. Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
Information supplied by Milton Keynes University Hospital NHS Foundation Trust