Milton Keynes Hospital
Standing Way, Milton Keynes, Buckinghamshire, MK6 5LDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor
Rated 1 star out of 5
by Robert Devine - Posted on 14 June 2023
Left in a bay with a man singing till 1am, when not singing he was wetting himself where ever he wanted. Another Man was left to roam about and help himself to the contents of patients lockers. Ward 19 not a place a would want to visit again
Visited Dementia Services on June 2023
Review titled Milton Keynes Hospital
Replied on 15 June 2023
Dear Robert My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding your experience on Ward 19. I would really appreciate it if you could contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. I wish you well and hope you are feeling better. Thank you The Patient and Family Experience team
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Review titled Slow and late communication between hospitals and GP Surgery
by Juan23 - Posted on 25 September 2023
My feedback is regarding the poor communication of medical information between hospitals and GP surgery. I have had three operations for cancer since November 2022, each time I receive a letter through the post, they don't appear on my patient's record. I have sent copies by email and taken them into the surgery personally and asked for them to be added. My wife attended Dermatology in July 2023. As a result, a new medication regime was recommended by the consultant. After numerous attempts to get the new medication at the GP clinic, the letter from the consultant is still not on her records and her prescriptions have not been updated. I wrote an online prescription request after requesting the dermatology clinic to send me the letter by email. Given the high tech world we live in today, there must be a better way for hospitals to update patient records at the GP surgery other than letters send by email or post?
Visited June 2023
Provided by Care opinion
Review titled Milton Keynes Hospital
Replied on 26 September 2023
Hello My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I am so sorry to read your review regarding you and your wife's experience with communication between the hospital and your GP Surgery. I would really appreciate it if you could contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience at the hospital so we can work with the staff responsible to make improvements, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. I wish you both well. Thank you The Patient and Family Experience team
Provided by Care opinion
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Review titled Day Surgery unit
Rated 1 star out of 5
by Cristian - Posted on 09 June 2023
This hospital is a joke. Today I suppose to have surgery and they told me to be there at 07,15am. Of course I attend morning clinic and 2 hours later they told me that my surgery will be postponed for afternoon. Really? How can you keep the patients to wait so many hours without even drinking water? You should be more specific or do your clinics better for day Surgery... Call the patients which are due in the morning for morning clinic and same for afternoon. It is enough the stress the patients are waiting for the surgery to be done. One more thing... The nurses are lovely there but some of the doctors are really talking down to you like you are nobody.... More professionalism wouldn't hurt no one..
Visited Emergency Abdominal Surgery on June 2023
Review titled Milton Keynes Hospital
Replied on 14 June 2023
Dear Cristian My name is Julie and I am the Head of Patient and Family Experience. I am so sorry to learn of your experience and can completely understand your frustrations. We would like to ensure your comments are shared with the relevant staff so that they are aware of your feedback and take this into consideration in the future. To enable us to do this we would need to know which team undertook your surgery. Please could we ask that you share this information along with your personal details with the Patient Advice and Liaison Service (PALS) who will then speak directly to the team involved. PALS can be contacted by email at pals@mkuh.nhs.uk or by telephone 01908 995954. Please accept my apologies, on behalf of the Trust, for any distress caused to you on 9th June 2023. Thank you The Patient and Family Experience team
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Review titled Outstanding Staff
Rated 5 stars out of 5
by Toku - Posted on 23 May 2023
Hospitals are not usually fun places, so it is the Staff that make the place what it is. Had an MRI scan, today and the staff really were helpful, fun and professional. I had 90 minutes in the scanner and it was not stressful at all. Thank you to the team.
Visited Diagnostic Imaging on May 2023
Review titled Milton Keynes Hospital
Replied on 24 May 2023
Dear Toku My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review following your MRI scan. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or any other details on what the staff did to make your experience so positive, or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
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Review titled Superb Hospital , great treatment
Rated 5 stars out of 5
by ANTHONY ZASTAWNY - Posted on 26 May 2023
An absolutely brilliant experience with all Doctors and nurses making me feel relaxed and well during my Pacemaker fitting
Visited Cardiology on May 2023
Review titled Milton Keynes Hospital
Replied on 31 May 2023
Dear Anthony My name is Julie and I am the Head of Patient and Family Experience at the hospital. Thank you so much for taking the time to leave your review and we are very pleased to learn that you had such a positive experience. We will ensure that we share your comments with the team involved as comments such as yours really help to boost staff morale. We hope you are keeping well following the procedure. Thank you again. The Patient and Family Experience team
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Review titled Outstanding
Rated 5 stars out of 5
by Neil Andrews - Posted on 11 April 2023
In to A & E Easter Sunday morning in extreme pain by late afternoon two very experienced young ladies from ENT diagnosed the problem and performed a small Op relieving the pain. Admitted overnight and discharged Mon morning to recover at home. Tuesday 6am the stone lodged in my saliva gland passed under my tongue the size of a 20p piece. So relieved as so painful and all due to the outstanding care and decision making by your team. I really am so very happy and so thankful to you and all at the hospital for the care and kindness I received.
Visited Ear, Nose & Throat on April 2023
Review titled Milton Keynes Hospital
Replied on 11 April 2023
Dear Neil My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk It is so important that we learn from all the good work at the hospital. Thank you for taking the time to write your review and we hope you are recovering well. The Patient and Family Experience team
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Review titled Perfect service
Rated 5 stars out of 5
by Raymond price - Posted on 24 April 2023
Day visit to treatment centre for robotic hernia operation.amazed how many of us where having this procedure that day..7.15 arrived with about 10 others waiting...taken to a ward and changed ready.had all explained and tests taken.about an hours wait so had a sleep.wheeled in and operation went well.woke with small amount of pain.fed and watered,couple of tests and went home.bit sore the next day but mainly an ache not much pain.48 hours later almost no pain.great service.thank you
Visited General Surgery on April 2023
Review titled Milton Keynes Hospital
Replied on 25 April 2023
Dear Raymond My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Sounds like a really smoothly run day. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names or wards/areas you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we hope you are recovering well. Lisa The Patient and Family Experience team
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Review titled Great care
Rated 5 stars out of 5
by Jordon D - Posted on 03 May 2023
my nan recently spent some time in Milton Keynes hospital ward 3. I can’t thank the all the care staff and services enough from the nurses to the carers to doctors to the discharge team. They all showed such kindness and warmth. They showed compassion and kindness. All staff went above and beyond duty have working in the car sector my self i understand all the pressures that come with care. It was nice to see my nan become better and have doctors and nurses there to raise questions or worry’s. And a big shout out to the carers who cared for my nan and showed warmth and understanding. Thank you so much 😊
Visited Dementia Services on April 2023
Review titled Milton Keynes Hospital
Replied on 04 May 2023
Dear Jordon My name is Lisa Barnes and I am the Patient Experience Lead at Milton Keynes Hospital. I wanted to thank you for taking the time to leave your lovely review. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. I will ensure this is shared with the relevant staff on Ward 3. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review and we are really pleased to hear that your nan is doing well. Wishing you both the best. The Patient and Family Experience team
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Review titled Delay of nebuliser treatment
Rated 2 stars out of 5
by Anonymous - Posted on 05 March 2023
My daughter was admitted to A and E with her COPD stage 4 breathing problems then transferred to Ward 2 and left without nebuliser treatment until a complaint was made to staff. Terrible treatment.
Visited Respiratory Medicine on March 2023
Review titled Milton Keynes Hospital
Replied on 06 March 2023
We are very sorry to hear about your daughter's experience. We would like the opportunity to look into this further to find out why this occurred and to ensure learning for the future so this does not happen for any other patient. If your daughter is happy to discuss this further please can you ask her to contact our Patient Advice and Liasion Service (PALS) on 01908 995954 or email pals@mkuh.nhs.uk Thank you
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Review titled Traumatic experience
Rated 1 star out of 5
by Anka - Posted on 02 March 2023
i ended up in emergency paeds with my son with an acute apendicitis. the cannulation was done however when the iv antibiotic was adminstered he was complaining of pain. the nurse said that is normal as the co-amoxiclav is an irritant drug.what? he had the surgery on the same day. i've been taken in the par1(recovery)where my son was crying in pain. I have asked the nurse to call the anaesthetist for some pain relieve and after 30 minutes she showed up giving me the bothering look(like really🤨). she was struggling to get him out of pain then she topped it up with adjuvant drug and she left without ensuring he was ok. after a few minutes his oxygen level dropped to 40% and he rolled his eyes so i asked the nurse(which was in a total panic) for the mask and oxygen and had to shook my son calling his name. he came back to my callings and then the nurse transfered us in ward 5. on arrival the recovery nurse said she needs to handover to the nurse. i had to ask to be connected to the monitor as he was on 6l of o2/min. the nurse showed up after 1h,took my son vital signs however, she never asked his level of pain, not offered a jug of water. the nurse administered the iv antibiotic while my son was sleeping however when connected to the pump for his metronizadole he woke up in sooo much pain that i stopped the pump(because i couldn't find the nurse) and asked for the consultant to change his iv to oral antibiotics. in the morning no one offered my son breakfast or a bowl of water to wash his face or to change his bedding. i bought him a costa bap and in between his feeding I took him to toilet, when we came back his food was gone, the domestic staff threw his food in the bin. the pain that my son went through was traumatic and the level of care was poor. i wish for no parent to go through what i have been.
Visited Paediatric Surgery on February 2023
Review titled Milton Keynes Hospital
Replied on 03 March 2023
Dear Anka Thank you for leaving your review, we are so sorry to hear of your son's experience and the impact that this has had on you both. We hope your son is starting to feel better. As soon as we were aware of your review it was shared with the senior team within our paediatric services. The team has confirmed that they will make contact with you as soon as possible to discuss this further. It is very important that our patients and their families feedback on their experience as this enables us to work with individual staff and teams to ensure this type of experience is not repeated in the future. Following the contact from the Paediatric team should you wish to discuss this any further then please do not hesitate to contact our Patient Advice and Liason Service (PALS) at pals@mkuh.nhs.uk or 01908 995954 Thank you The Patient and Family Experience Team
Information supplied by Milton Keynes University Hospital NHS Foundation Trust