Milton Keynes Hospital
Standing Way, Milton Keynes, Buckinghamshire, MK6 5LDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great staff, shocking organisation and comms
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
Nearly every member of staff; reception, porters, nurses, hcas, F1s... everyone was lovely, but the organisation and meandering path through the system was a complete nightmare. Get to see someone, wait hours, see the next person, wait hours, get to the point of being discharged.... wait hours. Although I was officially discharged i left without any documentation, without any idea of the next steps. Throughout the whole experience I was left with no clue what was going on. A terrible experience unwittingly delivered by obviously caring dedicated people. Also, the whole place looks very shabby - only a small thing, but if you're already feeling terrible, pleasant surroundings go a long way to help you feel a little better.
Visited Accident and emergency services on October 2022
Review titled Milton Keynes Hospital
Replied on 18 October 2022
Dear Anonymous Thank you for your kind comments about our staff. However, we are very disappointed and sorry to read your review and to learn that your experience has not been good. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience so we can work with the staff responsible to make improvements, where needed, to ensure this does not happen again. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954 Thank you The Patient and Family Experience team
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Review titled Accident and Emergency
Rated 5 stars out of 5
by sandra - Posted on 26 October 2022
I went to A and E after a fall at home, the department was very busy but all the staff were very helpful and caring, I saw a Doctor after 2 hours and had an Xray, while I was waiting I was offered sandwiches which was really appreciated. Thankyou to all the staff for making the experience as bearable as possible.
Visited Accident and emergency services on October 2022
Review titled Milton Keynes Hospital
Replied on 27 October 2022
Dear Sandra Thank you for your review. We are very sorry to hear that you have suffered a fall and hope you feel better soon. Thank you for your kind comments, we will ensure that the team in A&E are made aware of your appreciation. Compliments such as yours really do help boost staff morale. Thank you and take care. The Patient and Family Experience team
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Review titled Long wait
Rated 2 stars out of 5
by Zeshan - Posted on 29 September 2022
At least hospital can implement token/number system to make patient aware where they are jn the queue. Hours of waiting when you cant move from chair and staff taking long time between patients. Thr hospital is totally in shambolic state.
Visited Accident and emergency services on September 2022
Review titled Milton Keynes Hospital
Replied on 30 September 2022
Hello Zeshan, We are very disappointed and sorry to read your review and to learn that your experience has not been good. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience so we can work with the senior staff responsible to make improvements and take action, where needed. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954 Thank you The Patient and Family Experience team
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Review titled Day surgery unit
Rated 5 stars out of 5
by Carynn Moennich - Posted on 01 September 2022
After 14 long hours in A&E with my daughter we was admitted on to the day surgery ward, as the hospital was so busy! My daughter whom is 16 and suffers with very severe had to stay in hospital for 5 days. I want to say a massive thank you to all the staff that supported her your all amazing! I’m so grateful
Visited Ear, Nose & Throat on August 2022
Review titled Milton Keynes Hospital
Replied on 01 September 2022
Dear Carynn Thank you for your review. We are sorry to hear that your daughter has been unwell and we hope that she is now starting to feel better. We will ensure we share your kind words with the Day Surgery Unit (DSU). Staff are always pleased to receive compliments and it goes a long way to improve staff morale. Thank you so much for taking the time to leave your review and best wishes to you and your daughter. The Patient and Family Experience team
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Review titled Shockingly bad. Shambolic
Rated 1 star out of 5
by Ryan - Posted on 09 September 2022
Impossible to contact anyone, appointments booked and cancelled without informing me. A consultant who was almost impossible to understand. Have called every number on the website, been transferred (by the operator) to multiple departments, and no one ever answers - have spent over 10 hours on hold in total over the past week. Possibly the worst service I've ever experienced. I've given up...
Visited Urology on August 2022
Review titled Milton Keynes Hospital
Replied on 20 September 2022
Dear Ryan We are very disappointed and sorry to read your review and to learn that your experience has not been good. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to enable us to get a clearer understanding of your experience so we can work with the staff responsible to make improvements, where needed, to ensure this does not happen again. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954 Thank you The Patient and Family Experience team
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Review titled Refused help
Rated 1 star out of 5
by Anonymous - Posted on 21 August 2022
After speaking to 111 i was advised to attend accident and emergency Upon arrival at A&E i was told that they would not see me and I should just contact my GP monday morning After being in intense pain all weekend and waiting for the advice of 111 to be refused even entry as the ‘Senior Sister’ sat at the front decided it was urgent enough was beyond upsetting
Visited Accident and emergency services on August 2022
Review titled Milton Keynes Hospital
Replied on 22 August 2022
Thank you for your review and we are very sorry to hear of your experience. We would like to learn more about your experience to allow us to investigate further. If you would be happy for us to do this, then please can you contact us at pals@mkuh.nhs.uk or by calling 01908 995954 and leave a message with your name and telephone number and we will call you back as soon as possible. Thank you
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Review titled ambulance service
Rated 5 stars out of 5
by SANDRA ASHWORTH - Posted on 30 August 2022
I have never used the ambulance service before, but last Thursday I had severe pains in my chest, after calling 111 they sent an ambulance within 3 minutes, they were so good, I was taken to hospital and I cannot thank the staff enough for care they gave me. Thankyou.
Visited Don't know on August 2022
Review titled Milton Keynes Hospital
Replied on 30 August 2022
Dear Sandra Thank you for your review. The ambulance service is run by South Central Ambulance Service (SCAS). We will ensure your review is shared with them. Thank you to taking the time to write your review. The Patient and Family Experience Team
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Review titled 5 star care
Rated 5 stars out of 5
by Clarisse - Posted on 22 August 2022
Having been very apprehensive to give birth in hospital, I couldn’t have had a more positive experience. Every member of staff looked after us with such great care and attention. We were supported in all of our decisions and treated as individuals. Can’t speak highly enough of the staff that were involved (more than 20 total) as words don’t cut it. Facilities were also great.
Visited Maternity services on August 2022
Review titled Milton Keynes Hospital
Replied on 22 August 2022
Dear Clarisse Thank you very much for your review. Congratulations on the birth of your baby and we are so pleased to hear that you had such a positive experience. We will ensure we share your comments with the team's involved. Once again thank you for taking time to leave your review at what must be a very busy time for you. Enjoy your time with your new baby :) Thank you The Patient and Family Experience team
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Review titled Well done orthopaedic out patient clinic!
Rated 5 stars out of 5
by Anonymous - Posted on 19 July 2022
My appointment in orthopaedics was for a review arranged by Hand Therapy following a wrist fracture. It was the hottest day of the year, the Fracture Clinic was really busy and appointments were running up to 2 hours late. Despite this the Dept Sister on duty did her best to keep the patient flow going, she came into the waiting area and apologised for the delays. She also arranged for anyone likely to have to pay an unexpectedly large car park fee to have this voided. Her courtesy was really appreciated by us all. All the staff worked so hard, efficiently and courteously under really trying circumstances. Well done, the dept was a positive advert for the hospital and the NHS operating as best they could.
Visited Orthopaedics on July 2022
Review titled Milton Keynes Hospital
Replied on 20 July 2022
Hi Thank you for taking the time to leave your lovely review and we hope you are recovering well following your wrist fracture. We will ensure your feedback is shared with staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. We wish you well. If you would like to contact us to discuss this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review. The Patient and Family Experience team
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Review titled Great experience
Rated 5 stars out of 5
by Rita - Posted on 24 July 2022
I Recently had a hip replacement. Even though it was obvious there was a shortage of staff I was looked after very well. I felt very safe in my surgeons teams hands and everything was explained to me. The hospital was very modern and clean and everyone was very friendly. I was in ward 12. I only stayed one night as it was not necessary for me to be there any longer. Thank you all very much for making this is such a pleasant experience.
Visited Orthopaedics on July 2022
Review titled Milton Keynes Hospital
Replied on 26 July 2022
Hi Rita Thank you for taking the time to leave your lovely review. We will ensure your feedback is shared with staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. Take care and we hope you are recovering well. If you would like to contact us to discuss this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review. The Patient and Family Experience team
Information supplied by Milton Keynes University Hospital NHS Foundation Trust