Milton Keynes Hospital
Standing Way, Milton Keynes, Buckinghamshire, MK6 5LDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2022
All the staff from the porters to , nurse’s and Doctors were so caring, helpful and professional on a very very busy night in A and E . They were all doing their best in exceptional circumstances to ensure all the patients were cared for and looked after . I can not fault the care my mum received.
Visited Accident and emergency services on December 2022
Review titled Milton Keynes Hospital
Replied on 20 December 2022
Hi, thank you for taking the time to tell us about your mum's care. We are delighted to hear that all the staff were helpful and caring towards her. We hope she is feeling better and on the way to making a swift recovery. We wish you both all the best, kind regards, MKUH
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2022
All the staff from the porters to , nurse’s and Doctors were so caring, helpful and professional on a very very busy night in A and E . They were all doing their best in exceptional circumstances to ensure all the patients were cared for and looked after . I can not fault the care my mum received.
Visited Accident and emergency services on December 2022
Review titled Milton Keynes Hospital
Replied on 20 December 2022
Hi, thank you for taking the time to tell us about your mum's care. We are delighted to hear that all the staff were helpful and caring towards her. We hope she is feeling better and on the way to making a swift recovery. We wish you both all the best, kind regards, Patient and Family Experience Team
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Review titled Appalling Service - would give no stars if I could
Rated 1 star out of 5
by Daisy - Posted on 07 December 2022
I went to A&E as I was experiencing extreme abdominal and lower back pain to the point where I couldn't move, or the pain would get worse - this was regarding menstrual pain. I got to the desk, and the receptionist just told me I need to go to the Urgent Care Centre (walk-in centre) where the wait was 5 hours! I couldn't wait that long with the immense pain I was in. I called 111 and they told me I must go to A&E immediately. So, I went back to A&E and the same receptionist had an attitude with me. "I thought I'd already seen you this morning, I already told you to go to the Urgent Care Centre. We do not treat cases like this so there is nothing we can do for you." I was literally sobbing in pain to this receptionist, and they had no sympathy whatsoever. They downright refused to book me in and have me seen, my condition was not ‘severe enough.’ This treatment is absolutely disgusting. Menstrual pain is always disregarded by GPs, doctors and nurses when it could be (and probably is) a lot more serious. I am sick and tired of women's health being completely disregarded and pushed to the side. For the past 5 years, I have been seeing doctors, specialists and GPs about my menstruation issues and every single time I have been disregarded due to my age and have just been given painkillers/birth control. I know my own body and I know that what I am experiencing is not normal. My encounter with the A&E receptionist was incredibly dehumanising and made me feel like my symptoms/condition is not real and that I am imagining it. I think that being disregarded to the point where I am standing in A&E crying because I am in debilitating pain is not right. I am very shocked, upset and disappointed by the way I have been treated, one by the A&E receptionist and two, by the NHS for the last 5 years. I feel incredibly unsupported and alone, I feel like no one takes me seriously and just brushes the pain off like it's nothing. This is ruining my life and my mental health, and it seems like no one is willing to help me because my symptoms/condition is not regarded as 'serious' or even real for that matter. I am shocked and appalled by the service I have received, and I hope that one day, someone will listen to me and take me seriously. To anyone who is experiencing extreme menstrual pain like I am, do not go to A&E despite what 111 tells you, as they will absolutely not help you whatsoever and will send you away, no matter what state you're in as they do not regard it as 'severe enough.' Disgusting.
Visited Accident and emergency services on December 2022
Review titled Milton Keynes Hospital
Replied on 08 December 2022
Dear Daisy Thank you for your review and we are so sorry to hear of your experience when you attended A&E. We will share your comments with the senior team in A&E. However, we would really appreciate you emailing the PALS team to tell us more about your experience so we can look into this for you and provide you with a response and hopefully some reassurance moving forward. The PALS team can be contacted at pals@mkuh.nhs.uk or on 01908 995964 Thank you The Patient and Family Experience team
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Review titled Very helpful good experience
Rated 5 stars out of 5
by Zena - Posted on 05 December 2022
Just wanted to thank the staff at Endoscopy MK who were all really kind and professional. I rang up after as was a little worried and spoke to a really kind nurse who took the time out to give me time just to ask some questions that I hadn't had answered since I basically had been diagnosed with Gastro-oesophageal reflux over a year ago. It really makes all the difference and I am very grateful its the people and staff that make the place, I appreciated my conversation with the reception staff, people there and the nurse who talked me through a few things. Thanks again!
Visited Diagnostic Endoscopy on December 2022
Review titled Milton Keynes Hospital
Replied on 06 December 2022
Hi Zena, thank you for taking the time to tell us about your care. We are delighted to hear that all the staff were kind and professional and will share this with the team. We hope you are feeling better and are on the way to making a swift recovery. We wish you all the best, kind regards, The Patient and Family Engagement Team
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Review titled Great nurses
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
I had a cystoscopy at treatment centre on 23/11/22 and the nurses were marvellous made me feel relaxed and were kind to me they deserve more praise I got home feeling so good
Visited Urology on November 2022
Review titled Milton Keynes Hospital
Replied on 23 November 2022
Hi Thank you for taking the time to leave your lovely review and we hope you are recovering well. We will ensure your feedback is shared with staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. We wish you well. If you would like to contact us to discuss this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thank you for taking the time to write your review. The Patient and Family Experience team
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2022
Mum was admitted at 1am and no beds available but the staff were brilliant and looked after my old mum with care and genuine concern. Thanks so much
Visited Accident and emergency services on November 2022
Review titled Milton Keynes Hospital
Replied on 15 November 2022
Hi Thank you for taking the time to leave your lovely review and we hope your mum is recovering well. We will ensure your feedback is shared with staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Once again thank you for taking the time to write your review. The Patient and Family Experience team
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Review titled Amazing treatment
Rated 5 stars out of 5
by Anastasia Eagles - Posted on 17 November 2022
I had a total knee replacement & I can only describe my treatment from entering to leaving as brilliant . The attention to detail is wonderful , the care for me was excellent down to the finest detail . From getting a much needed new knee to getting a sneaky cup of tea , I can’t praise the whole system enough .Truly wonderful in every aspect so thank you one & all .
Visited Orthopaedics on November 2022
Review titled Milton Keynes Hospital
Replied on 22 November 2022
Hi Anastasia Thank you for taking the time to leave your lovely review and we hope you are recovering well. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you would like to contact us to discuss this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk Thanks again The Patient and Family Experience team
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Review titled Exemplary treatment
Rated 5 stars out of 5
by Christine Peel - Posted on 12 November 2022
I was anxious because I had heard stories of long waits for ambulance and admittance, but I was dealt with speedily and with great care and kindness. I rang at just before 7 am on the morning of Tuesday 8th November as I had a suspected heart attack, being short of breath, dizzy, cold to touch and disoriented. Despite my incoherence on the telephone my case was assessed correctly and the ambulance arrived within 5 or 10 minutes. The paramedics were re-assuring that I had done the right thing and after doing their tests got me on the way to hospital, allowing me to give a key to a neighbour. I was taken straight into the "majors" assessment area and thence after triage to the "major" admission area. During my wait there I was seen by several members of staff, fed and given frequent drinks and had the kindest and most attentive treatment from staff at all levels. My added complication of a UTI was also attended to with sympathy. On movement to the cardiac ward I was made rapidly comfortable and my excellent treatment continued for three days until I was able to be discharged with promise of a future angiogram and possible further action. My condition and the reason for the event was explained to me and I left feeling very happy with all that had been done and said.
Visited Accident and emergency services on November 2022
Review titled Milton Keynes Hospital
Replied on 15 November 2022
Dear Christine Thank you for taking the time to leave your lovely review and we hope you are recovering well. We will ensure your feedback is shared with staff. Feedback such as yours helps to boost staff morale and is so much appreciated by the team. If you have any specific staff names you would like to share or if you would like to discuss any aspect of this further please call 01908 995964 or email patientfamilyengagementteam@mkuh.nhs.uk With regard to your positive experience with the ambulance service could we please ask that you share your feedback with them? If this was local to Milton Keynes this would be South Central Ambulance Service. You can email them at patientexperience@scas.nhs.uk Once again, thank you for taking the time to write your review and we wish you well. The Patient and Family Experience team
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Review titled Telephone call
Rated 2 stars out of 5
by miss f.germano - Posted on 02 November 2022
I called the Gynaecology outpatient department today, I was 4th in the call queue and spent 2 hours trying to get through, once i got to caller number 1 i was cut off, this is absolutely disgusting service and drastically needs to be improved asap
Visited Gynaecology on November 2022
Review titled Milton Keynes Hospital
Replied on 03 November 2022
Dear Miss Geramo We are very disappointed and sorry to read your review and to learn that your experience has not been good. Please could we ask that you contact the Patient Advice and Liaison Team (PALS) to see how we can help and so we can work with the staff responsible to make improvements, where needed, to ensure this does not happen again. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954 Thank you The Patient and Family Experience team
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Review titled Emergency service shocking
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2022
My father passed out at a local football match recently. An ambulance was called as he was unable to sit up etc. A paramedic (by phone) advised he be put in recovery position and to wait for assistance. Over 3 hours later we were advised an ambulance was still not available. We then took the decision to drive him to hospital ourselves as it was now dark and starting to rain. If he had not gone to hospital he would have suffered the effects of being too cold for too long. He is 82 years of age, not good enough.
Visited Accident and emergency services on October 2022
Review titled Milton Keynes Hospital
Replied on 08 November 2022
Hello We are very disappointed to read your review and so sorry to read of your father's experience. We hope he is recovering well. We note the issues relate to a delay in the ambulance attending. Could we please ask that you share your feedback with them to ensure they can investigate and take appropriate action? If this was local to Milton Keynes this would be South Central Ambulance Service. You can email them at patientexperience@scas.nhs.uk If you need any further support please could we ask that you contact the Patient Advice and Liaison Team (PALS) to see how we can support you. PALS can be contacted as follows: pals@mkuh.nhs.uk or by telephoning 01908 995954. We wish you well Thank you The Patient and Family Experience team
Information supplied by Milton Keynes University Hospital NHS Foundation Trust