Montagu Hospital
Adwick Road, Mexborough, S64 0AZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Hospital
Rated 5 stars out of 5
by Lyne Swain - Posted on 20 May 2023
I first visited Montagu in March this year for a consultation about my Bunions and I had operations on both feet within a month. I was treated with the best care in every department, I cannot praise the staff enough. I was extremely nervous at having my operations under a local anaesthetic but I had no need to be. My nurse ( wish I could say her name, but I can't) was absolutely amazing and kept me calm, chatting to me all through my operation. I was in the day ward and out, surgery done within 6 hours. I found all departments in Montagu to be spotlessly clean with the most friendly and helpful staff. Also there has never been a problem parking, great system! Thankyou so much to all the staff at Montagu for making my experience so easy and stress free.... Would Highly Recommend!!
Visited Podiatry on April 2023
Review titled Montagu Hospital
Replied on 22 May 2023
Thank you for sharing with us your recent experience at Montagu Hospital. I am so glad to hear that your visit was positive all-round, despite it being a tough and nerve-wracking time for you. We greatly appreciate your feedback and I will be sure to pass it on to the relevant department at Montagu. Best wishes Libby
Provided by Care opinion
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Review titled Excellent treatment
Rated 5 stars out of 5
by Elaine - Posted on 10 April 2024
I attended the Pain Management Clinic on two separate occasions. Firstly for a consultation and secondly for treatment. Each time I was attended to very quickly despite arriving early for my appointment. I was treated very politely and professionally by all staff and given thorough explanations of my treatments on both occasions. I was given lots of time and felt involved with my treatment plan and decision making.
Visited Pain Management on April 2023
Montagu Hospital has not yet replied.
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Review titled Unbelievable experience
Rated 5 stars out of 5
by Scott R - Posted on 04 March 2023
So impressed with the minor injury centre. From arriving to leaving was less than 40 minutes including X-ray. Diagnosed with fractured wrist and now referred to Rotherham Hospital for fracture clinic. Polite and efficient staff. Thank you.
Visited Urgent Treatment Centre on March 2023
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you for sharing with us your experience at the Minor Injuries service at Montagu Hospital. I am so pleased to hear your visit was swift and efficient and I will pass on your kind words to the team. Thanks again for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Turned away
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Upon arriving tonight at approximately 18.30 with a swollen foot I couldn’t bear weight on I was asked by the receptionist how I had hurt myself to which I replied, “I got up this morning and it really hurt and has got worse through out day”. The receptionist then asked but do you know how you’ve have done it? To which I replied no. Then I mentioned I fractured my 5th metatarsal 2 years ago to which the receptionist said well we can’t see you then you have to go to your GP. I explained I was in pain and tried ringing my GP but they were closed for training. Was then told I would have to go to DRI. Surely this can’t be right as it’s not an emergency but a minor injury which on the website says you should attend montague. I am now sat back at home in pain and without diagnosis.
Visited Urgent Treatment Centre on March 2023
Review titled Montagu Hospital
Replied on 15 May 2023
Thank you so much for sharing your feedback with us. I am sorry to read how unhappy you were with this experience at Montagu Hospital. If you wish to speak about this matter further, I would advise you contact our Patient Advice & Liaison Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net. Best wishes Libby
Provided by Care opinion
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Review titled Excellent Service
Rated 5 stars out of 5
by Dave Horton - Posted on 12 March 2023
Had an appointment on Saturday morning.Everyone very friendly and efficient. I had a problem initially getting in the department I was visiting because all the doors were locked. May have been because it was first thing on Saturday . I was pleasantly surprised because the car park was free.
Visited Urology on March 2023
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you for sharing your recent experience at Montagu Hospital with us – your feedback means a lot and we are so glad to hear your visit was a positive one. Best wishes Libby
Provided by Care opinion
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Review titled Oral and Maxillo-Facial
Rated 5 stars out of 5
by Bridgette Perks - Posted on 01 April 2023
Attended the Oral and Maxillo-Facial to have a coronectomy on Friday 31.3.23. 8.30am. From entering the building, seeing the lift notice which brought a smile, onto the receptionists, nursing staff and Dr who performed the procedure I couldn’t have received a more welcoming, kinder or professional service. It was explained what to expect before, during and after surgery and because of this I just knew I was in the best of hands and I felt thoroughly cared for from start to finish. The pain management was excellent during and post, the way they explained each step, happily answering any questions and being made to feel ‘human’ not just a ‘another patient’. The entire experience was one which I cannot fault in any way… No one likes surgery or dentists but I can honestly say the entire team made my experience a thoroughly positive one. Huge thank you guys.
Visited General Surgery on March 2023
Review titled Montagu Hospital
Replied on 15 May 2023
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care you received from start to finish. I will share your kind feedback with those involved in your care who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Very poor
Rated 1 star out of 5
by Andrew clarke - Posted on 13 February 2023
Went for an xray on my hand, couldn't get past the 'receptionist' how can someone who is an admin refuse to send me for an xray telling me I need to see a GP. I saw my GP this morning who specifically told me to go to Mex for an xray. Its a minor injuries clinic. Diabolical customer service. Would not recommend as they clearly want rid of people, funny how it was 30 minutes before closing time
Visited Don't know on February 2023
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you for sharing with us your recent experience at Montagu Hospital. I am sorry to hear how upset you were with this experience. It is important to note that this clinic only accepts admissions until 8pm, but closes at 9pm - this is so that the team can fully treat the final patient admissions. Perhaps this could be the reason you were turned away. If this was not the situation, I would advise you to contact our Patient Advice & Liaison Team to discuss. You can contact them on: Tel: (01302) 642764 / Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Best wishes, Libby
Provided by Care opinion
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Review titled Outstanding service
Rated 5 stars out of 5
by Mick Hay - Posted on 27 February 2023
Attended the Urgent Treatment Centre on Sun 26th Feb with a suspected fractured leg. Receptionist was kind, considerate and efficient. All within 30 minutes I was seen by a nurse, had an X-ray and then diagnosed with a fracture. The staff were outstanding, thank you all very much.
Visited Urgent Treatment Centre on February 2023
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Brilliant service
Rated 5 stars out of 5
by Michelle Kirby - Posted on 04 February 2023
Visited on a Saturday teatime as my son had broken his finger. We were seen, xrayed, taped up and away within 30 minutes. Would have been hours in a&e. Would highly recommend
Visited Urgent Treatment Centre on February 2023
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care your son received. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled inadequate service!
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
After checking webiste for services attended, after a fall. To be greeted and spoke to rudely when told the reception staff my presenting complaint and told i would not be seen. I asked if it was a ANP led service to which i was told yes, i asked to speak with one and the ANP refused to come out and speak to me and told the receptionist to say it was against protocol. And go to ED or my GP, i work for the NHS myself and suitibly qualified to deem i did not need to clog up ED for this issue. It is about time the website was updated to problems that ANPs refuse to see/treat! Also i find it discusting as ANPs have passed Apac's module as part of their training which includes MSK that they refuse to treat certain MSK issues. No care or compassion given.
Visited Urgent Treatment Centre on January 2023
Review titled Montagu Hospital
Replied on 15 March 2023
Thank you for sharing with us your recent experience at Montagu Hospital. I am so sorry to read how unhappy you were with the care you received and we would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes Libby
Provided by Care opinion
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust