Montagu Hospital
Adwick Road, Mexborough, S64 0AZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled What is it’s purpose when you get refused & sent to A&E
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2023
Was advised by a nurse friend to visit this department due to illness on a Sunday , when I arrived I was turned away & told to go to A&E they only deal with injury’s yet website says otherwise. This didn’t first time, no wonder people are waiting 11 hours in A&E when these services are empty & turning people away
Visited Urgent Treatment Centre on January 2023
Review titled Montagu Hospital
Replied on 15 March 2023
Thank you for sharing with us your recent experience at Montagu Hospital. I am so sorry to read how unhappy you were with the care you received and we would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes Libby
Provided by Care opinion
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Review titled Ignored and dismissed
Rated 2 stars out of 5
by Julie O’Mahoney - Posted on 15 March 2023
brought my son in - suspected glass in a cut in his foot. Was refused to be seen initially until my GP practice told me to return. Was then seen and spoke down to telling me it was a verruca. My som received an xray but me and his Dad were made to feel we were ‘over reacting’ Again told it was a verruca. Months later, after using over the counter verruca treatments my som was still in pain walking. He is 5 and was missing PE at school and playtimes. Spoke to a nurse practitioner at GP practice who said she didn’t believe it to be a verruca and more an infection in his foot. We were prescribed cream. A couple of days later at bath time his Dad noticed something reflecting at the cut - a small chunk of glass! The verruca plasters I had been usimg must have drawn it out. I don’t feel he should have suffered months for this and maybe if I wasn’t dismissed by staff who to be fair, weren’t very polite and spoke down to me like I was over reacting, it could have been resolved a lot sooner!
Visited Urgent Treatment Centre on December 2022
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you so much for sharing your recent experience at Montagu Hospital with us. I am sorry to read how unhappy you were with the attitudes of staff, this is not the experience we wish for our patients. If you wish to speak about this matter further, you can contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Best wishes Libby
Provided by Care opinion
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Review titled Saved my life!!
Rated 5 stars out of 5
by Joni Thorpe - Posted on 13 February 2023
I am forever grateful for the support and help that I received while being in Rehab 2. All the nurses, healthcare assistants, domestics, physiotherapists and occupational therapists were brilliant!! Thanks to them I am at home and getting my life back together after my stroke!!
Visited Stroke on December 2022
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care you received across the specialties. Your kind feedback will mean so much to the teams involved in your care. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled An inconvenience
Rated 2 stars out of 5
by Anonymous - Posted on 03 December 2022
As a retired NHS worker I was shocked when I took a friend to minor Injuries, no compassion from desk staff. Very abruptly told by her you can’t go on the waiting list we have 10 waiting. I said I could not stay, my friend was told if she needed a&e she would have to pay for a taxi. When my friend was upset she accused her of shouting which quite clearly was not true. It wasn’t the content of the information but the abrupt way it was delivered. We were made to feel like an inconvenience. I know it’s a difficult time but a little compassion and kindness and basic customer service skills when dealing with the public. This would help when conveying information.
Visited Urgent Treatment Centre on November 2022
Review titled Montagu Hospital
Replied on 08 December 2022
Thank you for your feedback about Montagu Hospital. I'm so sorry to hear that your friend, and yourself, were unhappy with the service delivered. This is not the experience we wish for visitors and patients. We would like to look into this matter further and would appreciate if you could contact our Patient Experience Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net so we can gather some more information from you to enable us to look into your concerns. Best wishes Libby
Provided by Care opinion
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Review titled Care
by Jennifer Hall - Posted on 30 November 2022
My son (16) was a patient on the Rockingham Unit at Mexborough Montagu for surgery on his knee. From our arrival to our discharge the care was faultless. Every member of staff that was part of our care team were compassionate, warm and caring. The unit was spotless. Nothing was too much trouble, even making me (Mum) cups of tea as a waiting parent while he was in theatre. A fabulous team and a really positive experience.
Visited November 2022
Provided by Care opinion
Review titled Montagu Hospital
Replied on 30 November 2022
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care your son received. I will pass your kind words on to the team. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Minor injuries poor service
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2022
After getting a deep cut on my finger, I checked the time of opening hours which was 9pm. Arrived at 810pm, no-one in the waiting room. The receptionist started to book me in then a nurse whispered in her ear and then apologised as I was too late. I pointed out I needed quick attention to ensure the wound was ok but was told to go to A&E or return 12 hours later!!! So they close an hour before stated, I have since read another review from the summer with the same issue but hours have still not changed. I have also since spoken to three nurses (not from minor injuries) who were disgusted at the service and said if they had 50mins before going home and had a patient they wouldn’t refuse treatment. I am extremely angry, no wonder A&E are full when their own colleagues don’t do their own job.
Visited Don't know on November 2022
Review titled Montagu Hospital
Replied on 29 November 2022
Thank you for sharing your recent experience at Montagu Hospital with us. I am sorry to read how unhappy you were with the service you received. Although last admission for the Minor Injuries Unit is 8pm, as stated on our website, I understand your frustration having arrived only shortly after this time as you would expect to be accommodated. Please accept our apologies once again and contact our Patient Experience Team, who will be able to help you further with your concerns. Their details are: Tel: 01302 642764 / 642767 Email: dbth.pals.dbh@nhs.net Best wishes, Libby
Provided by Care opinion
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Review titled Totally rude and disgusting service
Rated 1 star out of 5
by Anonymous - Posted on 17 September 2022
I was told to attend the Urgent Treatment Centre by my gp's secretary after an accident left me with a wrist injury that was initially mild and didn't need treatment but gradually got worse (hence me seeking help). Well the member of staff was extremely rude at the main desk. Asked me what I was there for, I showed her my wrist with a wrist support on and told her my gp's secretary had sent me. 'Who's put that on?!' Was her snotty question. I told her I've put it on to try and make it feel better. 'And how long has it been like that!?' Again talking down to me. When I told her it was just over a couple of weeks, that was it, it was as though she had just closed the door in my face. 'Well we can't see you here, it's been over two weeks and your gp shouldn't have sent you here, you need either a pink slip to X ray it or go and sit in A&E at dri, I don't make the rules, if you have any issues take it up with your gp.' I said, 'Ok, I did it a week ago then.' She said, 'nope, still can't see you as you told me it was just over two weeks ago you injured it.' After a frank and truthful discussion with this rude lady I left because I just couldn't comprehend the insanity of it all. I called my GP and the same secretary I spoke to earlier was really upset that I'd driven for an hour in rush hour traffic to be spoken to and turned away like that. Of all the years I've been using NHS services, yes sometimes the wait is long, but once you see someone, the standard of care is very good. Never, have I been spoken to like that and I wouldn't speak to anyone like that for no reason. I was disgusted by it. Rules or no rules, there's a correct way to talk to someone in genuine need of help and that isn't it. So, I drove back home (another hour) went and did my night shift in pain, then went straight down to A&E DRI at 6am and was seen by doctor and given a very good service and I'm now on the road to recovery (it still took over 5 hours to be sorted). When I mentioned what had happened at Montagu the reply was, yeah they're sometimes like it. So it's not just me then, they're regularly turning people away! The reason I didn't use any NHS services or go to A&E when I initially hurt my wrist was because I didn't want to add to the strain on the NHS, when I tried all the usual advice on the NHS website and it didn't work, that's when I tried to be seen at Montagu Hospital, then spoken to like that and turned away. It's disgusting. If I'd lied and said I did it yesterday, I'd have been seen no issue, it seems the 'rules' are stupid in that respect especially for genuine cases. Now I know what the 'rules' are there at Montagu, I'll never fall foul of them again. If anyone asks me when did you do it? The answer will be 'yesterday' and then I'll be seen absolutely no issue. And I won't be putting strain on a fully stretched A&E department.....
Visited Urgent Treatment Centre on September 2022
Review titled Montagu Hospital
Replied on 19 October 2022
Thank you for sharing your recent experience at Montagu Hospital with us. I am sorry to read how unhappy you were with the attitude of a member of our staff, this is not the experience we wish for our patients. We would like to look into this matter further and would appreciate if you could contact our Patient Experience Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net so we can gather some more information from you to enable us to look into your concerns. Best wishes Libby
Provided by Care opinion
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Review titled Brilliant hospital
Rated 5 stars out of 5
by Lynne Blanchard - Posted on 23 September 2022
My mum has been a patient on rehab one ward for 2 weeks. She has received excellent care and staff are absolutely brilliant. They have managed to get my 80 year old mum back on her feet and mobile and helped her to get a good level of independence back after breaking her hip. Me and my family cannot thank them enough for all their hard work and dedication. Thank goodness for this brilliant team who have all gone beyond and above to provide excellent care to my mum and all the other patients. Well done rehab one ward 👋❤️
Visited Physiotherapy on September 2022
Review titled Montagu Hospital
Replied on 19 October 2022
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care your Mum received. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Great help.
Rated 5 stars out of 5
by Isabel Hutson - Posted on 17 July 2022
We visited the minor injuries unit after waiting 7 hours at another A&E without being seen and giving up. Attended with a broken foot. As soon as we sat down to wait we were called in to the nurse, she felt the area and sent us straight to x-ray. X-ray was very quick and we waited around 20 minutes till we were then called back into the nurse. A boot was given for support and was referred to Rotherham Hospital for virtual fracture clinic. We were amazed at how quick it was compared to the previous hospital.
Visited Urgent Treatment Centre on July 2022
Review titled Montagu Hospital
Replied on 29 July 2022
Thank you for sharing your recent experience at Montagu Hospital with us. I'm so glad to hear you got sorted at minor injuries - they are the best for broken bones! Best wishes Libby
Provided by Care opinion
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust