Montagu Hospital
Adwick Road, Mexborough, S64 0AZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Saved my life!!
Rated 5 stars out of 5
by Joni Thorpe - Posted on 13 February 2023
I am forever grateful for the support and help that I received while being in Rehab 2. All the nurses, healthcare assistants, domestics, physiotherapists and occupational therapists were brilliant!! Thanks to them I am at home and getting my life back together after my stroke!!
Visited Stroke on December 2022
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care you received across the specialties. Your kind feedback will mean so much to the teams involved in your care. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled An inconvenience
Rated 2 stars out of 5
by Anonymous - Posted on 03 December 2022
As a retired NHS worker I was shocked when I took a friend to minor Injuries, no compassion from desk staff. Very abruptly told by her you can’t go on the waiting list we have 10 waiting. I said I could not stay, my friend was told if she needed a&e she would have to pay for a taxi. When my friend was upset she accused her of shouting which quite clearly was not true. It wasn’t the content of the information but the abrupt way it was delivered. We were made to feel like an inconvenience. I know it’s a difficult time but a little compassion and kindness and basic customer service skills when dealing with the public. This would help when conveying information.
Visited Urgent Treatment Centre on November 2022
Review titled Montagu Hospital
Replied on 08 December 2022
Thank you for your feedback about Montagu Hospital. I'm so sorry to hear that your friend, and yourself, were unhappy with the service delivered. This is not the experience we wish for visitors and patients. We would like to look into this matter further and would appreciate if you could contact our Patient Experience Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net so we can gather some more information from you to enable us to look into your concerns. Best wishes Libby
Provided by Care opinion
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Review titled Care
by Jennifer Hall - Posted on 30 November 2022
My son (16) was a patient on the Rockingham Unit at Mexborough Montagu for surgery on his knee. From our arrival to our discharge the care was faultless. Every member of staff that was part of our care team were compassionate, warm and caring. The unit was spotless. Nothing was too much trouble, even making me (Mum) cups of tea as a waiting parent while he was in theatre. A fabulous team and a really positive experience.
Visited November 2022
Provided by Care opinion
Review titled Montagu Hospital
Replied on 30 November 2022
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care your son received. I will pass your kind words on to the team. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Minor injuries poor service
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2022
After getting a deep cut on my finger, I checked the time of opening hours which was 9pm. Arrived at 810pm, no-one in the waiting room. The receptionist started to book me in then a nurse whispered in her ear and then apologised as I was too late. I pointed out I needed quick attention to ensure the wound was ok but was told to go to A&E or return 12 hours later!!! So they close an hour before stated, I have since read another review from the summer with the same issue but hours have still not changed. I have also since spoken to three nurses (not from minor injuries) who were disgusted at the service and said if they had 50mins before going home and had a patient they wouldn’t refuse treatment. I am extremely angry, no wonder A&E are full when their own colleagues don’t do their own job.
Visited Don't know on November 2022
Review titled Montagu Hospital
Replied on 29 November 2022
Thank you for sharing your recent experience at Montagu Hospital with us. I am sorry to read how unhappy you were with the service you received. Although last admission for the Minor Injuries Unit is 8pm, as stated on our website, I understand your frustration having arrived only shortly after this time as you would expect to be accommodated. Please accept our apologies once again and contact our Patient Experience Team, who will be able to help you further with your concerns. Their details are: Tel: 01302 642764 / 642767 Email: dbth.pals.dbh@nhs.net Best wishes, Libby
Provided by Care opinion
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust