Moorfields Eye Hospital (City Road)
162 City Road, London, EC1V 2PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Hoxton Clinic Bracklyn Street
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
The staff are lovely but it was unbearably hot in there and not enough seating in the patients waiting area.
Visited Ophthalmology on June 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Horrible staff
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
I am waiting 3 hours to be seen by a doctor during the night,but there was not a doctor for two hours and half and the staff told me that he have a rest,unbelievable!In e&a to wait that long during the night with a lot of pain and the doctor to have a rest ...omg..I asked how long more I have to wait to be seen by a doctor,i have a diaria and i feel bad,the man black nurse was rude with me and told me that if I have diaria I have to not come,but what can I do if I have this problem and problem on my eye at the same time...
Visited Eye - accident and emergency services on April 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled slow and confusing service
Rated 2 stars out of 5
by Pilla - Posted on 29 April 2024
slow and confusing service the information was not clear and useful Bad service ever. I waited for long time in all departments
Visited Ophthalmology on April 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Efficient and professional staff and service
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2024
I attended A&E on 4 Feb 2024 and from start to finish I was met with friendly and professional staff and seen in a timely manner. Thank you to all including reception staff.
Visited Eye - accident and emergency services on February 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
I found the Glaucoma clinic to be so efficient. The staff were all very professional and put me at my ease. The gentleman conducting the Fields test was extremely patient and reassuring and made the experience far more manageable than previous Fields tests.
Visited Ophthalmology on January 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Glaucoma clinic
Rated 2 stars out of 5
by Brian - Posted on 02 January 2024
Visit here a few time a year with my 91 year old mother. The clinic waiting time is generally approx three hours. Too many patients, not enough staff. Also no provision to see a frail, ill 91 year old any quicker than a 21 year old. Staff are good, but the wait times are dismal.
Visited Don't know on January 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Postcode lottery
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
A&E will only see patients who live north of the river. They identified I had an eye emergency but turned me away and told me to go to my local hospital even though Moorfields is closer. What kind of A&E turns people away because they live in a different borough? Irresponsible. I'm lucky to still have my sight but no thanks to them. Avoid
Visited Eye - accident and emergency services on October 2023
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Very efficient and very kind
Rated 5 stars out of 5
by Mrs C A Taylor - Posted on 08 October 2023
Odd eye symptoms. Staff were all very kind and helpful from the Security guards, Receptionists to the triage nurses, eye nurse and the Doctor. I was very anxious but the eye nurse in particular was so professional and reassuring. Not allowed to name her so I hope she reads this review. Hospital is very clean
Visited Eye - accident and emergency services on October 2023
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Very kind
Rated 5 stars out of 5
by Simon - Posted on 20 August 2023
I got a diagnosis of eye cancer and I needed some operations on my eye to get rid of the cancer. The treatment sounded horrifying and so this was quite worrying for me. So, first of all I want to tell people who might be scared by the idea of the treatment that they need, that they should not worry at all if they are going to Moorfields. The staff all make it their business to help you as much as they can, they are all very kind and will do anything to look after you. You can rely on them. If you have to stay in the hospital there are nice showers and the staff can let you have a towel if you don't have one. The food is fine, it's not special in any way but I found it to be absolutely ok. If you like you can order some food in and get it left at reception, then the staff can be persuaded to bring it up! But you don't need to because the hospital food is enough and ok. At night it's noisy outside because it's London, so bring earplugs, and a sleeping mask would be a good idea as well if your eyes allow. The hospital is very clean, the equipment is very modern (as far as I know from looking at it). The staff are very interested in what they are doing and in their patients and they are very communicative as well. They were very happy to explain everything and to answer all my questions. The surgeon and the anesthetist both took great pains to treat me as a human being and to discuss what they were going to do with me. I felt that they were very busy and important people who related to me as another human and treated me very well. The treatment I got was very carefully and deftly done. Again, thank you. I agree with some other comments that I have read about the appointments and communication for clinics and so on. I think that there could be some improvement in sending out emails and letters. For example I did not receive anything in writing before my operation. On the other hand the specialist nurses proactively contacted me and spoke with me on an individual basis several times. This was the important stuff, all about the operation and treatment, and I thank them for that. However, the trivia of admin was a bit hit and miss compared to my experience with my local district hospital that sent me SMS's the day before appointments to make sure that I didn't forget. Traveling to Moorfields is a little difficult as it serves such a vast area of the country and being in central London, accommodation is rather pricey. I am lucky that I had the means to deal with this, but it might be good for there to be some thought of support for people coming from a long way away who aren't as rich as me. So - it's a specialist hospital that seems focused on a personal touch and on excellent treatment more than anything else. It's hard to find anything to criticize in that thinking. My thanks and best wishes to the staff.
Visited Ophthalmology on August 2023
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Not supported by staff
by defenderrr53 - Posted on 15 June 2023
I just tried to book transport for my mother. She is 89, has gone blind in the last few months, is deaf, is in a wheelchair and suffers from dementia and depression. She has an urgent appointment which we worked really hard to get for her as her Glaucoma surgery was a failure and her pressure is at 40. They did the transport assessment over the phone (45 minutes on hold later) and apparently as she has her own wheelchair she can get there herself. So what, she can push her wheelchair from Essex to Moorfields City Road for an 8.30am appointment? I found the the staff on the phone to be awful and I couldn't help but lose my temper with them, which I am not proud of. It was like talking to unprofessional robots. What sort of NHS is this and how do you treat the elderly that paved the way for you people? It's disgusting, in my view. Mum will miss her appointment now, which could lead to severe pressure issues as there is no way she can get there. I am disgusted with the staff and processes I dealt with.
Visited June 2023
Provided by Care opinion
Moorfields Eye Hospital (City Road) has not yet replied.
Information supplied by Moorfields Eye Hospital NHS Foundation Trust