Moorfields Eye Hospital (City Road)
162 City Road, London, EC1V 2PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled unhappy
Rated 1 star out of 5
by David Jacks - Posted on 30 May 2025
After arriving at 9.30pm got to see doctor about 11.30pm all was ok till then after he told me i should not come to a&e thats why there was a q after numbing my eye he said it was scratched gave me antibotics and sent me out even after telling him something was stuck behind eyelid he saud no its not! Next morning still in pain i went to barking walk centre nurse in triage called a staff nurse in turned the eyelid could see the foreign body and removed it straight away all within 20 minutes .Feel let down by moorfields people have bad days but should not be rude i have been there before but never been treated like this ps 10/10 barking walkin centre and there happy to see you staff!
Visited Eye - accident and emergency services on May 2025
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Preassessment morefield city road Discriminate patients
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2024
i went to the pre-assessment department of cataract surgery. the receptionist, a young african girl, was very rude. patients are given time from 9 o'clock, but staff do not start work until nine thirty and just enjoy themselves. if any patient says that, they all become togather and misbehave with the patient and put the patient in trouble, such as trying to delay the operation by asking for unnecessary investigations to the gp and other hospitals. management of the hospital needs to check from nine am in the morning what staff are doing and train them to be kind to diversity. staff don't know any respect, and great discrimination occurs as they are protected by nhs. just check and rectify we pay tax and deserve some sort of timely service and respect not negligence and discrimination by hospital staff.
Visited Cataract Surgery on December 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Hoxton Clinic Bracklyn Street
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
The staff are lovely but it was unbearably hot in there and not enough seating in the patients waiting area.
Visited Ophthalmology on June 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Horrible staff
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
I am waiting 3 hours to be seen by a doctor during the night,but there was not a doctor for two hours and half and the staff told me that he have a rest,unbelievable!In e&a to wait that long during the night with a lot of pain and the doctor to have a rest ...omg..I asked how long more I have to wait to be seen by a doctor,i have a diaria and i feel bad,the man black nurse was rude with me and told me that if I have diaria I have to not come,but what can I do if I have this problem and problem on my eye at the same time...
Visited Eye - accident and emergency services on April 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled slow and confusing service
Rated 2 stars out of 5
by Pilla - Posted on 29 April 2024
slow and confusing service the information was not clear and useful Bad service ever. I waited for long time in all departments
Visited Ophthalmology on April 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Efficient and professional staff and service
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2024
I attended A&E on 4 Feb 2024 and from start to finish I was met with friendly and professional staff and seen in a timely manner. Thank you to all including reception staff.
Visited Eye - accident and emergency services on February 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2024
I found the Glaucoma clinic to be so efficient. The staff were all very professional and put me at my ease. The gentleman conducting the Fields test was extremely patient and reassuring and made the experience far more manageable than previous Fields tests.
Visited Ophthalmology on January 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Glaucoma clinic
Rated 2 stars out of 5
by Brian - Posted on 02 January 2024
Visit here a few time a year with my 91 year old mother. The clinic waiting time is generally approx three hours. Too many patients, not enough staff. Also no provision to see a frail, ill 91 year old any quicker than a 21 year old. Staff are good, but the wait times are dismal.
Visited Don't know on January 2024
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Postcode lottery
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2023
A&E will only see patients who live north of the river. They identified I had an eye emergency but turned me away and told me to go to my local hospital even though Moorfields is closer. What kind of A&E turns people away because they live in a different borough? Irresponsible. I'm lucky to still have my sight but no thanks to them. Avoid
Visited Eye - accident and emergency services on October 2023
Moorfields Eye Hospital (City Road) has not yet replied.
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Review titled Very efficient and very kind
Rated 5 stars out of 5
by Mrs C A Taylor - Posted on 08 October 2023
Odd eye symptoms. Staff were all very kind and helpful from the Security guards, Receptionists to the triage nurses, eye nurse and the Doctor. I was very anxious but the eye nurse in particular was so professional and reassuring. Not allowed to name her so I hope she reads this review. Hospital is very clean
Visited Eye - accident and emergency services on October 2023
Moorfields Eye Hospital (City Road) has not yet replied.
Information supplied by Moorfields Eye Hospital NHS Foundation Trust