Musgrove Park Hospital
Musgrove Park, Taunton, TA1 5DAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled You’re all amazing, and we’re very grateful
by limawq97 - Posted on 04 January 2024
Our daughter was struggling to breathe after vomiting during the night, and was then very upset and unsettled for a number of hours, refusing food and water. We called 111 who put us in touch with the ambulance service, they video called and assessed our daughter over the call, advising us to go to A&E as soon as possible. The staff at Musgrove Hospital were absolutely fantastic in all departments, from A&E to PAU. As initially very worried and scared parents of an infant struggling to breathe, we felt listened to, and cared for, with our daughter receiving compliments on her arrival in PAU, putting us as parents at ease, and again for her cheeky smile after she started to respond to treatment. We are extremely grateful to Emma in PAU for her care, her kindness, her patience and her clear instructions to us so we could continue to help our daughter through the illness she was struggling with, thank you, and all of the staff in your department for all you did for us, and continue to do, you’re all amazing, and we’re very grateful! Thank you!
Visited December 2023
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Review titled Musgrove Park Hospital
Replied on 04 January 2024
Dear Lima Thank you so much for writing to us, it sounded very scary for you all. I do hope all is well with your daughter now. I will be sure to share this with the team.
Provided by Care opinion
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Review titled My little bear was in the greatest hands
by lyrafg86 - Posted on 05 January 2024
I arrived in A&E with my 21 day old baby who was not well, he had a cough nasal congestion with so much secretions, not breastfeeding and difficulty breathing with apnoea. He had oxygen saturation of about 80% had turned blue on the lips I was attended to very quickly and we were admitted there after The care l got from the Acorn team is beyond amazing l was in a crisis but they reassured me that my little bear was in the greatest hands. I am so grateful l appreciate so much the hugs comforted me so much. Big up to CPAP machine it helped my little bear so much. Continue to tirelessly offer your best team Acorn
Visited December 2023
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Review titled Musgrove Park Hospital
Replied on 05 January 2024
Dear Lyrafg86 Thank you so much for your time in sharing such lovely feedback about you and your son's stay with us on Acorn ward. I am very happy to hear your son's care was prompt when in A&E and you received all the kindness, reassurance and support you needed from our staff colleagues on Acorn ward. Understandably, it was a very distressing time for you - I am extremely pleased our team were able to comfort you so well and you felt in safe hands. We understand the importance of ensuring families are given the upmost support when their little one's are poorly to help ease such worrisome times. I wish your son a very speedy recovery and it's great to hear CPAP helped your son so well! I will share your wonderful feedback with everyone who looked after your son on Acorn ward and with all of the Children's Unit - thank you so much again! Kindest regards Dr Holly
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Review titled Heart Monitor for three days
by Tony Perrett - Posted on 08 December 2023
I came in last Friday to have the monitor fitted to me which I duly returned last Monday. What I would like to know is how was my heart??
Visited December 2023
Review titled Musgrove Park Hospital
Replied on 08 December 2023
Good afternoon, Thank you for your email. So that I can help you with your enquiry, please email me on myvoice@somersetft.nhs.uk, then I will be able to help you with this. I look forward to hearing from you. KR Haley
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Review titled Caring attentive staff
by Gill Britton - Posted on 05 January 2024
I attended Blake Ward recently for an emergency assessment. Thank you so much for your professionalism and 'listening ear' when I explained the difficulties I was experiencing. You explained the treatment clearly and also arranged a follow up appointment 5 days later. Thank you so much for your help and care.
Visited December 2023
Musgrove Park Hospital has not yet replied.
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Review titled Excellent care by a well-organised team
by squatcn34 - Posted on 28 November 2023
Not many of us really like to have hospital treatment or appointments, but I must admit SDEC (Same Day Emergency Care) made my treatment a breeze. The excellent care was all carried out by a well organised professional team which made my short stay for treatment and test results very good. A true reflection of a great NHS and the service they give to all their patients while in their care. I for one would like to express my gratitude to all the staff at SDEC. Many thanks.
Visited November 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 28 November 2023
Thank you so much for finding the time to write in to us and such lovely words. I will be sure to share this with the team - Thank you again and I do hope you are well
Provided by Care opinion
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Review titled I felt very reassured that he was in safe hands
by bravohb73 - Posted on 01 December 2023
My son broke his leg at a rugby match. He was taken to musgrove hospital a&e department. Then he was transferred to oak ward. I felt so worried about him. But everyone was very kind, very professional and I felt very reassured that he was in safe hands. There were some extremely kind nurses and student nurses and HCAs on the ward who went the extra mile to show consideration and care.
Visited November 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 04 December 2023
Dear Bravohb73 Many thanks for your time in sharing your fabulous feedback about your son's stay on Oak ward! I am so pleased to hear your son received such kindness, consideration and thorough care from all our staff colleagues who looked after your son. It must have being a very stressful time for you all and I am so glad you felt your son was in safe hands during his stay with us - we understand the importance of providing all the supportive care needed to help ease such worrisome times. I will share your feedback with everyone who looked after your son including our staff colleagues on Oak ward and the Orthopaedic Speciality team involved in your son's care. I will also share with the wider Children's Unit. Everyone will be delighted to hear about your very kind feedback. I wish your son a fast and smooth recovery. Kindest regards Dr Holly
Provided by Care opinion
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Review titled All the staff/nurses were absolutely amazing
by LauraAyla9523 - Posted on 30 November 2023
We came in recently with our daughter, who has RSV. All the staff/nurses were absolutely amazing. We were made to feel so at home and nothing was too bigger ask. They were all so accommodating and friendly. Kindly, they helped a lot during the nights, which meant being a parent I could actually get some sleep. Our daughter is now on antibiotics, we’ve done a three day course so far. They sent us home with a further two days to still continue. Luckily and amazingly, they offer a great service where community nurses can come to your home to continue the antibiotics. This is so so helpful, especially when you’ve got existing children. I wish this service was offered everywhere, where possible. When you’re poorly you want all your home comforts, so this service has enabled us to go home a little earlier than needed but still receiving the vital care and course of antibiotics that we need. Thank you all of acorns.
Visited November 2023
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Review titled Musgrove Park Hospital
Replied on 30 November 2023
Dear LauraAyla9523 Thank you so much for sharing your wonderful feedback about our staff colleagues, both on Acorn ward our nursing staff who work in the community. It is great to hear your daughter and you were so well supported and looked after - day and night!! We alway strive to provide the very best of care for our children, young people and families - I am very pleased you experienced this during your stay with us. We are incredibly fortunate to be able to offer our patients and families, when suitable, the community Virtual Ward service. We greatly appreciate its benefits and it's lovely to hear you have experienced the positive aspects of this service. We have directly shared your feedback with our much valued nursing colleagues whom work so diligently to make our community Virtual ward service possible. Your feedback will be greatly appreciated by them. I will also pass your feedback onto all the nursing staff who looked after your daughter on Acorn ward and with the wider Children's unit. Everyone will be delighted to hear about your fabulous feedback! Many thanks again and I wish your daughter a speedy recovery from her RSV infection. Kindest regards Dr Holly
Provided by Care opinion
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Review titled Great care
by Mo Williams - Posted on 25 November 2023
Everyone that aided me in my treatment worked hard and professionally and made sure I had the best care.from the initial consultations right through to the end Thank you all you helped my stresses and made my 24 hr stay excemptial. Yes I did want to go home immediately but that was only due to my comfort at home. Once again thank you all for all the care I received
Visited November 2023
Review titled Musgrove Park Hospital
Replied on 05 December 2023
Hello Thank you for your feedback. We really do appreciate receiving positive feedback and we are pleased your experience was good. Your story is valuable and I really hope you are making a full recovery. Take Care Haley
Provided by Care opinion
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Review titled Such excellent care
by Shirley Fletcher - Posted on 09 November 2023
My husband took me to the A&E Dept at Musgrove because I was having all the symptoms of a heart attack. I was very scared and felt very unwell. From the minute I got there I received such excellent, thoughtful care. I was in Resus for many hours while they tried everything possible to help. I was kept fully informed about what they were doing and why. I was always included in open discussions and never disregarded. I can’t thank the staff enough for their brilliant work. They made a frightening situation so much easier to cope with and they made me better. Thank you.
Visited November 2023
Musgrove Park Hospital has not yet replied.
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Review titled Care from start to finish
by Anonymous - Posted on 18 November 2023
My wife fell while visiting the area from Cornwall. This necessitated an emergency admission for reset of two bones and then surgery to plate the arm. From start to finish the care she received was of the highest order. You could not ask for more. It was an example of the NHS at its best. Somerset is lucky to have such an amazing hospital. Well done to everyone who helped in what was a stressful situation.
Visited November 2023
Musgrove Park Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust