New Cross Hospital
Wolverhampton Road, Heath Town, Wolverhampton, West Midlands, WV10 0QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Car parking
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
The trust really need to sort out the car parking. It is just a nightmare. After 30 minutes waiting I had to leave the car on a curb. The car park is not registering when people are leaving, it is a complete disaster today. 17.10.23
Visited Older people's services on October 2023
Review titled New Cross Hospital
Replied on 19 October 2023
Thank you very much for taking the time to post comments regarding your patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net who can assist further. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Exceptional service
Rated 5 stars out of 5
by Andy White - Posted on 14 September 2023
Having just had heart surgery at this hospital, I would like to say a huge grateful thanks to all the staff who work here. The nursing staff are second to none with their professionalism,dedication, cheerfulness and immaculate turnout. One person in particular deserves a special mention as this person when on night shift worked tirelessly through a very hot night and couldn't do enough to try to keep everyone happy. I didn't get his name but he was I think Japanese and had his hair tied in a bun on the back of his head. He really couldn't do enough for everyone. He is a great credit to New Cross Hospital and if there is ever a person who deserves employee of the month it would be this person. I hope he gets some sort of recognition.
Visited Cardiothoracic surgery on September 2023
Review titled New Cross Hospital
Replied on 20 September 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Staff were really helpful and friendly
by Tracey815 - Posted on 15 September 2023
Attended my appointment to see Consultant at Fracture Clinic NXH - was x- rayed and seen very shortly after. Excellent clinic, pleasant waiting area with easy access to toilets and cafe for drinks etc. Staff were really helpful and friendly.
Visited September 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 20 September 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled My heart attack
by Ivacd74 - Posted on 28 September 2023
Last Friday night I had an heat attack. From paramedics to resus to medical to cardio at every stage I received efficient and effective care by hard working dedicated staff. I received the right medication fast I had a stent fitted and my arteries opened with balloons by an incredible team using futuristic technology. From students to nurses to doctors to consultants everyone worked tirelessly and communicated well. Our NHS is amazing. We need to remember these are human beings who work long hours dealing with stressful situations. They have families their selfs Thank you everyone one of you. Thanks to you I am back home with my family recovering
Visited September 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 29 September 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Mums Visit to A and E
Rated 5 stars out of 5
by Sharon Osborne - Posted on 09 September 2023
Mum being almost 80 years was placed in the side triage at A & E to be investigated. Mum said (Patient Care) was clearly the Top Priority here at New Cross, I could clearly see that too, all staff, were amazing helping my mum in a very busy hospital, thankyou so much.
Visited Accident and emergency services on September 2023
Review titled New Cross Hospital
Replied on 13 September 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Excellent Care
by ANGIE - Posted on 08 September 2023
I had breast cancer 7 years ago and recieved the very best care from New Cross Hospital. I have had no problems until recently so visited my doctor and had an urgent refererral to the hospital. 14 days after referral l had my appointment. I saw a caring consultant , who completed a thorough examination. He sent me for an immediate mammogram and CT scan. The whole process took One hour and 25 minutes. I was given the all clear immediately. I am delighted. I am so grateful for the caring, speedy and excellent care l have received. Thank you New Cross for the excellent breast care programme you have in place. I feel confident and reassured that if l have any concerns in the future they will be dealt with by excellent practitioners.
Visited September 2023
New Cross Hospital has not yet replied.
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Review titled Superb Care and Support
Rated 5 stars out of 5
by Ron Walker - Posted on 18 August 2023
I really cannot complement the staff dealing with my cataract operation enough. The actual surgery went very well and caused me no discomfort or pain at all. The staff on the Mary Jones ward were Brilliant with me, particularly when they were trying to arrange hospital transport for me. During the time I had to wait (a total of 9 hours) they tried to arrange other means of transport but looked after me and cared for me Extremely well. I trust this review will get related to the staff. They absolutely deserve it. (My surgery was Wednesday 16th August). Once again, thank you you to the brilliant staff, I would have no hesitation if I ever needed further treatment
Visited Ophthalmology on August 2023
Review titled New Cross Hospital
Replied on 18 August 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled You do an amazing job
by velacf69 - Posted on 24 August 2023
Day case at Hollybank. I had my spinal injections done today. The care from the ward to theatres was exceptional. All the staff are friendly and I was not afraid to ask for help. Thank you all at Hollybank and you do an amazing job.
Visited August 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 24 August 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled A morning of chaos
by Queenie T - Posted on 24 August 2023
We've been pushed around from pillow to post with regards to my daughter's equipment. Only one member of staff was a proactive voice in a morning of chaos.
Visited August 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 24 August 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled great experience
Rated 5 stars out of 5
by Halls - Posted on 10 August 2023
my husband was in d7 and he was looked after by your exerlent staff. ust wanted to say a big thank you to everyone. best wishes j+b
Visited Gynaecology on August 2023
Review titled New Cross Hospital
Replied on 16 August 2023
Thank you very much for taking the time to post comments regarding your husband's recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
Information supplied by The Royal Wolverhampton NHS Trust