New Cross Hospital
Wolverhampton Road, Heath Town, Wolverhampton, West Midlands, WV10 0QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic Service
Rated 5 stars out of 5
by Jess Beesla - Posted on 10 August 2023
all the nurses doctors and the consultant and his team that operated on me were great they all made my experience pleasant and put my mind at ease. I thank them all from the bottom of my heart. Thank you for doing an amazing job.
Visited Cardiology on August 2023
Review titled New Cross Hospital
Replied on 16 August 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Left hand Trapeziectomy
by Stuart Roberts - Posted on 05 July 2023
Had Trapeziectomy to my left thumb at Cannock hospital. I was treated extremely well by all staff from the pre op, to surgery and to discharge. All the staff were polite and professional and kept me informed at all times of my progress. No complaints at all
Visited July 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 06 July 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled I have no words to express of a great experience I had
by Andrea321 - Posted on 12 July 2023
I visited today A&E kids with my little boy , we came because paramedics wore concerned about his breathing and suggested to see a doctor at New Cross. I was seen straight away , from the front desk super understanding and quick , triage was amazing and I could really tell they know how to deal with little ones. I have been in this A&E a couple of times and I felt like I was in a completely different place. We had water and something to eat for my little one and his sister from the kitchen. We had a nurse always checking in and the doctor also every hour listening to his chest. We also had the luck to watch lilo & stich on the kid's robot /tv. I think on todays shift there was definitely some kind of magic happening because our doctor and every person we crossed made our wait very pleasant. Thank you so much , and thank you for choosing this carrier to help people on need. PS: Where could I donate some kids dvds ?
Visited July 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 14 July 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Kind and thoughtful care
Rated 5 stars out of 5
by Louise Thompson - Posted on 04 July 2023
I brought my mum in for a check up with the haematology nurse today as she has a blood disorder. It was the first time we had met this nurse and she was really helpful and took time to get to know my my. I mentioned that mum had developed a sore on her ankle and she suggested a referral to occupational therapy. Before we left she made sure we had all the contact details we needed and a blood form for mum’s next blood test. Nothing was too much trouble. By the time we got home we had a call from the triage nurse who had received the OT referral. He discussed mums risk of pressure areas and ordered her a pressure relief cushion and mattress topper which should come in the next few days. He also gave me a number to call for district nurses if there are any further problems. I was really impressed at the kindness and professionalism that we’ve experienced today.
Visited Haematology on July 2023
Review titled New Cross Hospital
Replied on 06 July 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Great service, patience and professional attention
by SPPB - Posted on 13 July 2023
Took a bad fall 2 weeks prior to attending the A&E department at New Cross Hospital, Wolverhampton. Very, very busy, but despite that received great service, patience and professional attention. Just want to thank all the team for their help and attention.
Visited July 2023
Provided by Care opinion
New Cross Hospital has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 13 June 2023
Took my son in he had chest pains and breathing problems, went in at 9.20 nurse assed him 8.5 hours later at 5.45am. And he had wait several hours before being seen by a doctor. Appalling service.
Visited Accident and emergency services on June 2023
Review titled New Cross Hospital
Replied on 25 June 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled What a fantastic National Health service we have
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2023
Relative experienced heart problems on the m54 motorway. Paramedics responded and did an excellent job, at arrival at hospital he was told he was having a severe heart attack and only had a 1 in 3 chance of survival unless he agreed to go to theatre and have a procedure done . They didn't even take his shoes off but got him straight in and got to it. The fantastic service saved his life, can’t praise them enough. Thank you
Visited Cardiology on June 2023
Review titled New Cross Hospital
Replied on 06 July 2023
Thank you very much for taking the time to post comments regarding your relative's recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled very poor radiology examination
Rated 2 stars out of 5
by Anonymous - Posted on 29 June 2023
The staff member intentionally hurt me whilst undertaking the examination. When I expressed to her that it was extremely painful she was unfriendly and told me everyone experienced the same. I will think twice about having it done again and question the staff member. Thank fully not everyone is unkind but this experience did not live up to my expectation of a caring profession.
Visited Breast cancer services on June 2023
Review titled New Cross Hospital
Replied on 06 July 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Excellent Care
Rated 5 stars out of 5
by Richard Goldsmith - Posted on 15 June 2023
Many thanks to the staff on the surgery team and on ward b8 for the excellent care I received throughout my stay. They were kind and reassuring which helped put me at ease.
Visited Cardiothoracic surgery on June 2023
Review titled New Cross Hospital
Replied on 25 June 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Excellent health service
by scorpio54 - Posted on 13 June 2023
The health service was excellent. All staff were exceedingly polite. They put me at my ease. The consultant explained the Dupuytrens fasciectomy procedure in full detail before the operation which was very helpful. The anaesthetist was also very helpful and her explanation was very clear and the anaesthetic worked perfectly. All nursing staff were very caring. The pre-operation interview was very thorough and explanatory. The operation went according to plan.
Visited June 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 25 June 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
Information supplied by The Royal Wolverhampton NHS Trust