New Cross Hospital
Wolverhampton Road, Heath Town, Wolverhampton, West Midlands, WV10 0QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing treatment
Rated 5 stars out of 5
by Ellen - Posted on 18 May 2023
My surgery was smooth and had an excellent team who helped me deal with anxiety about my surgery and afterwards. Aftercare was above and behind what expect had the best student nurse who kept me comfortable and kept me talking whenever I needed it. I was really worried about this surgery but had so much support and felt so at ease. Had to come back due to infection and had the greatest support from a team of doctors to help my pain and make me comfortable and ensure I understand everything I needed and they would do. They even ensured my partner was always up to date and comfortable on these visits. I couldn’t have asked for a better team to help me finally no longer have pain.
Visited Ear, Nose & Throat on April 2023
Review titled New Cross Hospital
Replied on 19 May 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Outstanding Care
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
I have been in to Gynaecology this morning for a hysteroscopy and biopsy and to say I was nervous beforehand would be an understatement. However, from the moment I walked in to the department and throughout the procedure I was made to feel valued, cared for and I was pain free. My mind was taken off the procedure by the team chatting to me and keeping me calm. Please give the staff on duty today 20.04.23 a massive pat on the back, they are a credit to you and they have made a very big difference to my day.
Visited Gynaecology on April 2023
Review titled New Cross Hospital
Replied on 26 April 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Patient, caring staff all round
Rated 5 stars out of 5
by P E Pickering - Posted on 05 May 2023
My first experience of A and E ophthalmology Full to overflowing. Children, wheelchairs and anxious patients waiting to be seen. I waited over 3 hours and greatly admired the good humour of overworked staff who showed great consideration and courtesy to us all. I was one of the last to be seen but when nurses were asked to run some tests on me, despite just about to go home, they took off their costs and gave me their attention. I felt guilty, but so impressed ! They looked worn out but still did their job.
Visited Ophthalmology on March 2023
Review titled New Cross Hospital
Replied on 05 May 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Hysteroscopy
Rated 5 stars out of 5
by Sue Rhodes - Posted on 03 May 2023
I was extremely nervous regarding this procedure. The staff in the Gynaecology outpatients were great. All very welcoming, informative, friendly and professional. I felt in safe hand’s throughout, what a fantastic team .
Visited Gynaecology on March 2023
Review titled New Cross Hospital
Replied on 04 May 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled A&E Operational notes Sdec
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2023
Re visit Dear Member Overall, I thought my recent experience was good. Even thought the wait was 6.5 hours, I can live with that as the NHS is in turmoil and disarray with strikes and doctor shortages etc. But, here’s the thing. Why was I asked to leave my vulnerable 76 year old wife alone, whilst awaiting treatment in the Sdec 1st floor waiting area, and move to the general ground floor waiting area. (This is a person who always needs an advocate during any treatment or consultation) Valuable information is now missing during treatment and consultation, causing unnecessary delays in a satisfactory outcome and further expense to the NHS. Name of the overly assertive nurse who ordered this action around 8am.03/04/23 withheld Any comments?
Visited Accident and emergency services on March 2023
Review titled New Cross Hospital
Replied on 15 March 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Great consideration
Rated 5 stars out of 5
by Geoffrey Howells - Posted on 16 April 2023
The Advanced Practitioner Nurse who dealt with me during my diagnosis of prostate was professional, competent and understanding. All the courses of treatment were explained clearly. I also underwent a biopsy which was carried out by an efficient biopsy team. Every thing was explained clearly and made as easy as possible
Visited Urology on March 2023
Review titled New Cross Hospital
Replied on 19 April 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Great service from start to finish
Rated 5 stars out of 5
by Sue joyce - Posted on 04 April 2023
I had my hysterectomy and virginal repair on Friday 31st . I was in hospital for 2 days after . I have to say from the time I walked into the hospital a nervous wreck. To the time I walked out the care was 1000% I was so looked after by all the staff they can’t do enough for you. And for the surgeon who did the op all I want to say is Thankyou from the bottom of my heart. You have giving me a new life Thankyou so much . Now it’s my healing time and I am so pleased I came to this hospital. I can’t Thankyou you guys enough. Thankyou again.
Visited Gynaecology on March 2023
Review titled New Cross Hospital
Replied on 12 April 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled We found out no one had referred him
by X.O.X.O - Posted on 20 June 2023
When my baby boy was born we were informed he could have Hypospadias. The day we was released from hospital we waited 10 hours for different people to check this out. Each time we was told he would be referred to get it check. On every maternity appointment we had at Newcross we asked if he had been referred and every time they said yes. We waited 10 weeks and found out no one had referred him, now we have to wait until August as there are no appointments available to see if we could possibly get one then. We have been given incorrect information numerous times and my child has been let down.
Visited March 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 25 June 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Endoscopy
Rated 5 stars out of 5
by Simon Ward - Posted on 17 April 2023
Had to have a colonoscopy and gastroscopy yesterday at new cross. To say I was nervous was the understatement of the year. But as soon as I arrived on the department I was greeted and looked after from the time I arrived until I left. I was treated with dignity and respect and kept informed every step of the way. Just to say thank you to all the staff who took care of me you were all marvellous. To anyone who is going to have these procedures please take it from me you will be in best of hands and given great care by very dedicated and professional staff. Again thank you from the bottom of my heart. Simon
Visited Don't know on March 2023
Review titled New Cross Hospital
Replied on 19 April 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Brilliant staff
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2023
As expected with a&e, waiting times were not the greatest and confusion with cubicle allocations was quiet a mess. However, my treatment with the staff was impeccable! From the ambulance and a&e paramedics, to the porters (which was my most enjoyable interaction whilst at the hospital), the range of adult a&e nurses, mental health nurses, receptionists, Drs and even cleaning staff. Each member of staff I interacted with on the day were very accommodating to my needs, or just a helpful and much needed distraction to my current circumstances (mental health related). I commend each member of staff I interacted with that day, given the stresses and strains they have to deal with working in the A&E department. So much so that I’ve come here to write this review. I’m just sad I can’t thank the staff individually. Thank you newcross hospital staff!
Visited Accident and emergency services on March 2023
Review titled New Cross Hospital
Replied on 02 March 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
Information supplied by The Royal Wolverhampton NHS Trust