New Cross Hospital
Wolverhampton Road, Heath Town, Wolverhampton, West Midlands, WV10 0QPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Care and attention for my thumb surgery
by TOOTSY - Posted on 17 February 2023
Wonderful care and attention given from all staff! No question or request unanswered. Thank you all very much, from the nursing staff, anaesthetist, technicians and consultants. Struggled with the order of these wonderful people which tells of a great team!
Visited February 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 23 February 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
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Review titled First class treatment
Rated 5 stars out of 5
by Ann Delahay - Posted on 01 March 2023
On 9 February I was admitted with a heart attack, I underwent an emergency procedure to have 2 stents fitted. The treatment I received was superb, I have nothing but praise for the doctors, nurses and all of the staff on ward b14. Please convey my sincere thanks to everyone.
Visited Cardiology on February 2023
Review titled New Cross Hospital
Replied on 02 March 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Extremely rude staff
by upsetandangryagain - Posted on 17 February 2023
Unfortunately I have to use the Deansley Centre as I have cancer. The oncologist is fabulous but the reception staff are awful and extremely rude! They treat you like you have a wart on your finger not cancer! They never answer the phones and very often they pick it up and put it back down again to cut you off! If I could change hospital I would as the treatment of the reception staff just adds to the anxiety of having cancer as you never know what mood they are in!!
Visited February 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 23 February 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Help and kindness
by scorecardxm68 - Posted on 02 March 2023
I visited my aunt on C39 and I was amazed at the care the staff showed. I can't tell you how impressed I was. It really is reassuring to know that the patients are treated so well. Thank you for all your help and kindness.
Visited February 2023
Provided by Care opinion
Review titled New Cross Hospital
Replied on 02 March 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Worst experience ever
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
I am a very elderley frail person and after experiencing the worst stomach pains I was taken by ambulance to Newcross Hospital and "treated" in the ambulance receiving centre (couldnt have any contact with my daughter and son in law who were left sitting in a&e). I arrived around 5.00pm. They gave me painkillers and did blood tests and they did say they may do an xray. But at midnight (no xray and no painkillers) they arranged my transport home. During the hours I was there, I didn't even get a drink of water, even after asking quite a few times. The next day my daughter came to visit me and saw the state I was. She took me to Russell's Hall hospital and after having a scan i was diagnosed with acute inflammation of the gall bladder which led to me being admitted and having an urgent operation to remove it. Russells Hall have been very good and very caring shame the same couldn't be said about Newcross.
Visited Accident and emergency services on February 2023
Review titled New Cross Hospital
Replied on 23 February 2023
Thank you very much for taking the time to post your comments regarding your recent patient experience. I am sorry for any distress this matter has caused. To enable us to look further into your concerns, I would be grateful if you could contact the Patient Advice and Liaison Service (PALS) on 01902 695362 or rwh-tr.PALS@nhs.net Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Amazing service
Rated 5 stars out of 5
by Ben Smith - Posted on 01 March 2023
The empathy, energy and work rate shown to my family on the birth of our daughter was exemplary. Fantastic job by all doctors, midwifes and nurses in practice.
Visited Maternity services on February 2023
Review titled New Cross Hospital
Replied on 02 March 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Excellent Care and Experience
Rated 5 stars out of 5
by Eve Newell - Posted on 04 February 2023
This was my first operation and the care given from all the staff was brilliant. The operation went smoothly and was fully reassured by all doctors, nurses and the care team.
Visited Ear, Nose & Throat on February 2023
Review titled New Cross Hospital
Replied on 08 February 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Caring and compassionate
Rated 5 stars out of 5
by Mrs sharon barlow - Posted on 29 January 2023
The staff on this department were truly amazing. They went above and beyond on the care of my relative. They showed compassion, care,respect and humility whilst dealing with not only the patient but relatives as well. The small things they did made all the difference to our experience and whilst the outcome was not what we wanted it eased our pain and heartbreak. Please thank all the staff what is for them a difficult time as well.
Visited Intensive Care on January 2023
Review titled New Cross Hospital
Replied on 02 February 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Robert Cox - Posted on 30 January 2023
Taken to A & E after a fall. It was fortunately fairly quiet so I was treated quickly by pleasant staff who kept me informed. Follow up appointments with maxilla/facial staff were similarly quick, efficient and friendly. I cannot fault the care I have received.
Visited Accident and emergency services on January 2023
Review titled New Cross Hospital
Replied on 02 February 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
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Review titled Wonderful compassionate Care
Rated 5 stars out of 5
by Royston Hawthorne - Posted on 12 January 2023
I had an eye stent and Cataract surgery performed yesterday at the Mary Jones Ward outpatients department . On arrival I was greeted with a kind caring reception and Nursing Team. Nothing was too much trouble .My surroundings were clean and comfortable. My consultant was also extremely attentive and professional talking to me in a calm clear manner putting me a rest. I like to thank all the team for looking after me so well .
Visited Cataract Surgery on January 2023
Review titled New Cross Hospital
Replied on 18 January 2023
Thank you very much for taking the time to post comments regarding your recent patient experience. I will share your comments with our staff and wish you well. Kindest regards Alison Dowling **Head of Patient Experience and Public Involvement**
Provided by Care opinion
Information supplied by The Royal Wolverhampton NHS Trust