Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional service
Rated 5 stars out of 5
by Irfan Iqbal - Posted on 09 October 2022
The antenatal and delivery unit today provided us with exceptional service. All the staff and particularly the midwives were extremely polite and supremely professional and a credit to the NHS and moreover a credit to society. Knowledgeable, caring, empathetic, highly professional are just a few of the adjectives to describe them. 5 star service and highly recommended - thank you very much!
Visited Maternity services on October 2022
Review titled Newham Hospital
Replied on 10 October 2022
Dear Irfan Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham University Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints
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Review titled Worst experience ever
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
I was referred to General Surgery by my GP and within 2 months I haven't received any communication for an appointment by them. I tried to call too but without any success. Absolutely no attention to the patients.
Visited General Surgery on October 2022
Review titled Newham Hospital
Replied on 01 November 2022
Dear patient Thank you for taking the time to send us your feedback. We were disappointed to read of your experience and sincerely apologise for this. Please can you contact our PALS team with your details at nuhpals.bartshealth@nhs.net and they will get back to you as soon as possible thank you Central Complaints Team
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Review titled My thank you to Larch Antenatal, Labour and Birth units
Rated 5 stars out of 5
by Mrs Jaspreet Ubhi - Posted on 05 January 2023
My daughter was born at Newham Hospital in October last year. My experience with the hospital was unforgettable, more so indescribable. If anyone would have told me my labour journey would have been that great I wouldn’t have believed them. I remember everyone scaring me about labour prior to giving birth but the NHS staff at Newham were brilliant. I felt blessed to be in the presence of such supportive and caring staff. I look back and think about the day and nights I saw staff running around patients to make them comfortable. The staff here are completely underrated… I cannot describe in words how pleased I was with the care received. Thank you so much for helping me on my journey to motherhood. Unfortunately soon after Maya was born my Dad passed away and my thought of giving the hospital staff 5* feedback took a back seat so I apologise. I would like to thoroughly thank the staff in Larch antenatal, Labour and Birth units. You were all immensely supportive through my Labour journey and post. I could see how hard you all worked to help patients despite some unhappy patients you all pushed through to provide the best care for everyone. I feel privileged to have been able to experience this and I cannot wait to have my second child. Thank you!
Visited Maternity services on October 2022
Review titled Newham Hospital
Replied on 06 January 2023
Dear Jaspreet Ubhi Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham University Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled No organisation or care
Rated 2 stars out of 5
by Anonymous - Posted on 02 September 2022
Myself and my partner arrived at 10am on the 1st of September now 28 hours being here and she still has not received anything to begin the induction as apparently waiting for a bed however other woman have had their induction and been taken to the same place were supposedly waiting for a bed they don't seem to overly care at all and have simply said they have done all they can we have no information when they will be starting the induction or how long we have to wait before being seen even though this was a scheduled event. This is not acceptable they won't even begin the induction and we were told someone was coming to talk to us and that is also yet to happen if myself and my partner have another child we will be completely avoiding this hospital after this experience
Visited Maternity services on September 2022
Review titled Newham Hospital
Replied on 03 September 2022
Dear patient Thank you for taking time to contact us with feedback following your recent visit to Newham University Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email at nuhpals.bartshealth@nhs.net or telephone 02073639292 Kind regards Central Complaints Team
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Review titled Poor bathroom drainage system
Rated 4 stars out of 5
by Anonymous - Posted on 23 September 2022
Tayberry ward. Bathroom smells like raw sawage. Medical team aware but not doing anything about it. Patients have no choice but to use it. Maintenance department need to look at the root cause. Smell is bearable but need to be sorted.
Visited Cardiology on September 2022
Review titled Newham Hospital
Replied on 26 September 2022
Dear Patient Thank you for your feedback from which we are sorry to read of this unpleasant issue. We have already been notified of this and have escalated the matter to the relevant service to look into. In the meantime, should you wish to follow this up further you can contact the PALS Team on site (who has been asked to monitor this situation). They can contacted via email to nuhpals.bartshealth@nhs.net or by Tel. No. 020 7363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Absolutely appalling
Rated 1 star out of 5
by Moin - Posted on 23 September 2022
Waited more than 7 hours for my 16 year old daughter. They put her with the adult waiting. Doctors/practitioners working at a snale pace and on two separate occasions when a patient has clearly left the A&E doctors just return to their room and still take another 30 mins to call next patient. Is this why the NHS is in this state?
Visited Urgent Treatment Centre on September 2022
Review titled Newham Hospital
Replied on 26 September 2022
Dear Moin Thank you for taking the time to share your feedback following your visit with your daughter to the Emergency Department. It is most disappointing that you and your daughter's expectation of the service fell below the standard we aspire to. We appreciate how upsetting this must have been. We will share your comments with the service. If you do however, wish to raise this in more detail, you can liaise with the PALS Team on site who will be happy to assist you further. Kindly note that you will need to provide your daughter's full details (i.e. full name, NHS or Hospital number etc), and also your full name and contact number. PALS can be contacted via email to nuhpals.bartshealth@nhs.net or Tel. No. 020 7363 9292 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2022
I attended A&E yesterday. Every member of staff I saw was polite, professional and caring. It wasn’t too busy and I was seen within a couple of hours. So I was very satisfied. My only problem is I was sent a text from barts health asking for my feedback but my sim doesn’t deliver replies to five digit texts. This has happened before and, although this may not be the appropriate platform to say this, I can’t find any other way to contact somebody about this. It’s frustrating as I like to praise good service.
Visited Accident and emergency services on September 2022
Review titled Newham Hospital
Replied on 06 October 2022
Dear patient Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from our A&E department which we will ensure is shared with the team. We are very sure that they will be very happy to receive your kind comments. we will also highlight the other issue raise with the team for attention thank you once again for bringing this to our attention. kind regards Central Complaints Team
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Review titled Excellent attention to detail.last September
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
Last September I was referred to haematology dept. The lady consultant who dealt with my case was extremely thorough and, where certain queries were raised which didn't come under her dept., she referred me to the relevant dept or my GP. She was professional , kind and helpful and made me feel at ease and able to ask questions. She arranged an x-ray and CT scan to clarify some queries, and I have nothing but praise for the way she dealt with my case. Well done and thank you.
Visited Haematology on September 2022
Review titled Newham Hospital
Replied on 13 June 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham University hospital . We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Awful hospital
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
My experience with the gynaecological department was regrettably unpleasant. From scheduling difficulties to a notable lack of communication and empathy from the staff (bordering on patronizing during phone interactions), the overall process proved frustrating. Despite the significance of the matter, the level of care and attention to detail appeared deficient across all levels, from the front desk to the nurses and consultants. I earnestly hope for swift improvements to ensure a smoother and more compassionate experience for patients. Additionally, I must emphasize that the doctor's incompetency and poor communication resulted in delays in my referral to the assisted reproductive unit at another hospital. This level of service is utterly unacceptable.
Visited Gynaecology on August 2022
Review titled Newham Hospital
Replied on 18 March 2024
Dear Patient Thank you for your feedback about your experience with the Gynaecology service at Newham General Hospital. We are sorry and disappointed that the standards we aspire to at Barts Health NHS Trust appears to have fallen short. We would welcome the opportunity to have your concerns looked into in more detail and if you would like this to happen, please liaise with the Site PALS team who will be happy to support you further. They can be contacted via Tel. No. 020 7363 9292 or email address nuhpals.bartshealth@nhs.net, please provide as much information as possible (including your contact details) and quote comment reference number:1779560 if you decide to make contact. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great experience at A&E
Rated 5 stars out of 5
by Saki - Posted on 19 August 2022
Nurses were highly compassionate and the triage system was highly organised. I felt heard and the staff was attentive and was highly proficient when carrying out tasks such as blood test etc. I travelled to the hospital which took over an hour but the care given here was superb and I would make the journey again if I was to require A and E services.
Visited Accident and emergency services on August 2022
Review titled Newham Hospital
Replied on 22 August 2022
Dear Saki Thank you for taking the time to share with us such positive feedback following your recent visit to the A&E Department at Newham University Hospital. We are pleased that you were provided with the standard of care that aligns with our Trust values and that staff were "compassionate, attentive and highly proficient" throughout your time with us. We will share your kind words with the team. Best wishes Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust