North Devon District Hospital
Raleigh Park, Barnstaple, Devon, EX31 4JBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about North Devon District Hospital.
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by Lona zagurskas - Posted on 05 January 2023
Attended with husband who had we thought broken his arm!( Not so thank goodness!) The staff from reception to professionals were wonderful and so quickly seen x thank you all x
Visited Accident and emergency services on January 2023
Review titled North Devon District Hospital
Replied on 09 February 2023
Thank you for sharing your positive experience with us, I will ensure that this is passed over to the wider team in the Emergency Department. Kind regardsSophie GrillsED Governance & Operational Support Manager
Provided by Care opinion
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2023
I listed this review under 'don't know' because the service is not included in the list of departments! Also, as capital letters are not permitted, this review lacks necessary detail. It relates to the sdec department (Same Day Emergency Care). I attended with my wife on two days this past week because our GP decided that she should have a brain scan following a fall because of a continuing headache since then. It was arranged for her to be seen in the sdecdepartment. The staff were excellent and caring and the whole idea of sdec, set up recently to relieve pressure on A&E, is an excellent one with a smaller number of patients being attended to in what appears to be a small hospital ward. There was comfortable seating available and tea, coffee, biscuits and even sandwiches were offered to those waiting; a very comforting gesture. Patients are treated in a calm manner without the hustle and bustle of a&e There is still of course long waiting periods but when it became clear (around 17:00 hours) that there would be quite a long wait for the scan, it was suggested that it would be preferable (for her) to return the next morning and so avoiding waiting into the evening; very thoughtful of the doctor. The next morning, the scan was carried out and after a further wait of two hours during which the doctor reviewed the results, she was reassured that 'nothing was found to cause alarm', the 'all clear' was given and she was discharged. The care and treatment cannot be faulted and whole concept is to be recommended and applauded.
Visited Don't know on January 2023
Review titled North Devon District Hospital
Replied on 20 January 2023
Thank you so much for your feedback for our Same Day Emergency Care Service. Attending hospital for investigations can be an anxious time, but I am glad that we could make you feel comfortable and cared for during your investigations. We are working hard to try and stream patients appropriately from the emergency department and hopefully improve their patient journey. We are glad that this worked well for you even despite the waiting times! The fact you took the time to feedback is really appreciated and I will make sure to share it with the team. They will be thrilled they were able to make a positive impact on your hospital experience. I hope your wife is feeling well and wish you both all the best for the coming year.
Provided by Care opinion
-
Review titled Excellence in troubled times
Rated 5 stars out of 5
by Francis Clifford - Posted on 17 January 2023
Unfortunately I had a few concerns after pacemaker implant. I was delivered to A&E via ambulance - very professional and kind crew, and placed into the care of a truly professional and dynamic team. All staff in A&E who took part in my care treated me with respect and professionalism. All aspects of care where explained to me clearly, I was reassured and my concerns were dealt with excellently. From start to finish, despite obvious pressures in the department, my care was delivered with a truly professional and kind team. Well done to you all!
Visited Accident and emergency services on January 2023
Review titled North Devon District Hospital
Replied on 20 January 2023
Thank you for taking the time to provide us with your feedback. It is great to hear of your positive experience within the department. I will ensure that your feedback is shared with the whole team here in the Emergency Department. I hope you are recovering well. Kind regards Sophie Grills ED Governance & Operational Support Manager
Provided by Care opinion
-
Review titled Excellent treatment
Rated 5 stars out of 5
by Jackie - Posted on 23 January 2023
At the end of December I fell and opened the wound on my knee from a previous knee replacement operation, so had to attend A& E, something I would have hoped not to need to do in such difficult times for the NHS. The treatment I received was second to none from all staff in A&E, despite how busy they were, and subsequently from the nursing, anaesthesia, orthaepadic and theatre teams and the wonderful orthopaedic consultant who dealt with my wound. I would also like to thank the lovely staff in recovery, dispensary staff, the catering staff for great food and the helpful reception staff in Jubilee ward. Everyone I met during my time there was so kind, caring, cheerful and patient. I couldn't have wished for better care from everyone I met and I am so grateful to everyone involved.
Visited Accident and emergency services on December 2022
Review titled North Devon District Hospital
Replied on 24 January 2023
Thank you for taking the time to post your lovely feedback. I will pass your comments on to all the teams and departments you mention. I hope you continue to recover and your knee is healing well.
Provided by Care opinion
Information supplied by Northern Devon Healthcare NHS Trust