North Devon District Hospital
Raleigh Park, Barnstaple, Devon, EX31 4JBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great day surgery unit experience
Rated 5 stars out of 5
by Laura - Posted on 24 August 2023
I recently attended nddh for a laparoscopic cholecystectomy. I was extremely nervous as it was my first surgery. I had a great experience on the day case unit, all staff were friendly and professional. I felt listened to and they were all proactive in my care. I’d like to thank all staff involved in my care, thank you for making it a positive experience!
Visited General Surgery on August 2023
Review titled North Devon District Hospital
Replied on 30 August 2023
Thank you for your response to your 1st time in day surgery. I am please that you had a positive experience on what can be a frightening and unfamiliar time. I will pass on your kind comments to the team and I wish you a speedy recovery
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Review titled Fantastic happy experience
Rated 5 stars out of 5
by Scott turner - Posted on 09 August 2023
Urology and bloods nurses/doctors very helpful..happy and understanding..if anyone in a world where everybody is struggling(cost of living) deserve pay rises than they surely do..thankyoux
Visited Urology on August 2023
Review titled North Devon District Hospital
Replied on 14 August 2023
Thank you for your kind feedback. I am pleased to hear of your positive experience. Thank you
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
I came to A&E by ambulance last week, was quickly seen by the doctor, had bloods taken and a CT scan. Was soon diagnosed and had a procedure later that day to open a blockage. Thank you to all the staff who treated me so well in A&E, Urology, and on King George V ward. I couldn't have asked for better treatment.
Visited Urology on July 2023
Review titled North Devon District Hospital
Replied on 20 July 2023
Thank you so much for taking the time and trouble to leave such positive feedback. I am pleased that you felt you received good treatment by A&E, Urology and KGV staff. May I take this opportunity for wishing you well for your continued recovery. I will pass your feedback onto the relevant teams. Kind regards Paula
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Review titled A&E visit
Rated 4 stars out of 5
by Anonymous - Posted on 11 July 2023
My husband lacerated his scalp quite badly yesterday evening. Sadly we did not like the general attitude of the triage nurse that saw him. Was informed of a 4 hour wait, which we understand is beyond their control, but when my husband mentioned he may go to the minor injury unit in Okehampton in the morning to save the wait, and indeed, their workload, she said that’s your decision followed by “I don’t get paid enough to tell people what to do”! And then, “Can you go back to the waiting area, I have lots of patients to see”! People just need treating, they don’t need to hear this! And she even suggested that minor injuries may not see him because “it’s a head injury”! Which was incorrect because it was indeed a minor injury, not a skull fracture! He was seen the next day at Okehampton MIU with the minimum of fuss and even had a tetanus jab! We understand the plight of hospital staff these days, and the lack of sufficient pay, etc, but to vent this to patients is inappropriate and in my opinion, unprofessional. Perhaps some staff need pulling up on how they speak to patients and indeed their accuracy on matters!
Visited Accident and emergency services on July 2023
Review titled North Devon District Hospital
Replied on 20 July 2023
Dear nhs.uk, Thank you for taking the time to provide us with your feedback, I am sorry to hear of your experience within the Emergency Department. Unfortunately care opinion anonymises patient information so I am unable to look into your concerns further, however I am more than happy to be contacted directly via email sophie.grills@nhs.net. I am glad to hear of your positive experience within Okehampton MIU, I hope your husband is recovering well. Kind regards Sophie GrillsED Governance & Operational Support Manager
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Review titled Very helpful
Rated 5 stars out of 5
by Yvonne Harris - Posted on 19 June 2023
The staff in the department were very kind, understanding and outstandingly helpful. They explained everything fully and treated me with kindness
Visited Oral and Maxillofacial Surgery on June 2023
North Devon District Hospital has not yet replied.
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Review titled Wonderful, I couldn't have asked for better care.
Rated 5 stars out of 5
by jane bly - Posted on 21 May 2023
I recently had an operation on my thumb at NDDH. I cannot sing their praises enough. From the moment that I arrived til I left I was treated kindly, professionally and with the utmost care by all involved. I was kept informed of the timescale of my op and for any delays that may occur during the day. My op was carried out by not only professional folks but 'real people' who not only took my mind away from my anxiety but made me laugh. I'm not sure if you can describe an operation a 'delight' but they were all delightful.....and I thank them all jane
Visited Orthopaedics on May 2023
Review titled North Devon District Hospital
Replied on 22 May 2023
Thank you for leaving such lovely feedback about an operation on your thumb. Would you mind informing us of the team involved so we can pass on this lovely feedback. Kind regards, Linda
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Review titled Excellent care
Rated 5 stars out of 5
by Wendy Mortimer - Posted on 15 March 2023
I arrived by ambulance with a wonderful crew and was treated with excellent care. All the staff were wonderfully kind, efficient, patient and cheerful although very busy. I was kept in overnight and the staff on MAU, Bay 1 were the same. I was out of area and I am very grateful for the care I received and would like to thank everyone.
Visited Accident and emergency services on March 2023
Review titled North Devon District Hospital
Replied on 20 March 2023
Thank you for taking the time to provide us with your feedback, it is great to hear of your positive experience within not only with SWAST but in Emergency Department and MAU as well. I will ensure that everyone within the Emergency Department gets to see your message. Kind regards Sophie GrillsED Governance & Operational Support Manager
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Review titled X-Ray Dept
Rated 5 stars out of 5
by Jill Thorne - Posted on 05 February 2023
Super efficient. Booked in immediately on arrival. Friendly efficient staff from reception to the staff taking the x-rays. All done within 30 mins or less.
Visited Don't know on February 2023
Review titled North Devon District Hospital
Replied on 06 February 2023
Thank you for taking the time to leave positive feedback following your x-ray. I'm glad that we were able to be super efficient and you didn't have to wait very long in the department for your x-ray. We have recently undergone a huge program of equipment replacement in radiology which means that we now have brand new digital x-ray machines in all of our general x-ray rooms that produce the images much quicker for us, as soon as the exposure is taken, and so has sped up appointment times and helped us to reduce our waiting lists. It's also always nice to know that patients have found our staff to be friendly and efficient, I will be sure to pass on your positive feedback to the teams involved. Kind regards Gill
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Review titled Great experience
Rated 5 stars out of 5
by Mrs Brown - Posted on 26 January 2023
Today I had a first appointment with a Gynae consultant. Due to illness, a consultant from Exeter filled in for the clinic. This doctor was engaged, empathetic, supportive, respectful and reactive. I came out feeling positive, cared for and like a solution could be found. Excellent.
Visited Gynaecology on January 2023
Review titled North Devon District Hospital
Replied on 27 January 2023
Thank you so much for taking the time to post your feedback. I am very pleased to hear that you have had a positive experience in our gynaecology department and I am glad that you feel you were listened to and cared for. It is always really lovely to receive this kind of feedback - I will ensure it is passed on to the team. Best wishes Louise
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 15 March 2023
I write this as a visitor of an elderly patient who was on Capner Ward for several weeks. Although the staff were extremely busy, the care shown to my friend was exceptional and I know she was very grateful. So many staff from the Nurses, HCAs, catering and cleaning staff showed so much compassion and concern for her mental and physical well-being. They were also extremely helpful to me as a visitor. The way the staff also ensured that my friend was treated with dignity and also took a few minutes in their busy schedule to talk to her, and to take a real interest in her, which I know lifted her spirits immensly. I am full of admiration of the dedication and commitment of the staff on that Ward. Thank you.
Visited General Medicine on January 2023
Review titled North Devon District Hospital
Replied on 04 April 2023
Thank you ever so much for taking the time to write such heartfelt and positive feedback for the staff on Capener ward. I will make sure this is passed on to all of the members of the Capener team. As a ward, we strive to deliver a high standard of care to all patients and we make it our priority to ensure patients and visitors alike are made to feel welcome, looked after and supported during their stay with us. All of the staff on Capener ward work extremely hard every day and as the ward manager I feel immense pride to work with such an amazing team. Best wishes Alice Keith
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Information supplied by Northern Devon Healthcare NHS Trust