North Devon District Hospital
Raleigh Park, Barnstaple, Devon, EX31 4JBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wonderful staff
Rated 5 stars out of 5
by Patricia Hindmarch - Posted on 27 January 2023
From the moment I arrived in the ward I was treated with kindness. Nothing was too much trouble and I felt well cared for from the housekeeping staff to the surgeon. Any questions I asked were answered and I was put totally at ease about my procedure. Cannot praise this team enough.
Visited Orthopaedics on January 2023
Review titled North Devon District Hospital
Replied on 06 February 2023
Thank you for taking the time to leave us your feedback. I am really pleased to hear that you were treated with kindness, nothing was too much trouble, you felt well cared for, your questions were answered and you felt totally at ease during your recent procedure. If you would like your comments to be forwarded to the relevant team, please let us know the name of the ward where you received your care and we will arrange for this to be done. If you prefer, you can email this information to the patient experience team. Our email address is: rduh.patientexperience@nhs.net Best wishes Michael
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Review titled Orthopaedic Interface = not good
Rated 4 stars out of 5
by Chloe - Posted on 11 April 2024
This service blocked me from getting the care and operation needed - There was a misreading of my mri scan resulting in more than 4 months of horrible pain whilst waiting to be ‘allowed’ to see a surgeon. During this time I was instructed to stop taking the nerve blocking medication (for nerve pain) as this was blocking the ability to prove I had nerve irritation. Despite the spinal stenosis, the herniated disc and the osteophyte impingement on l5 as stated in the radiology report and as clearly visible on the mri. The orthopaedic interface personnel made me feel like I was lying. Like I was wasting their time, faking my symptoms and that I was an irritating burden that would be a nuisance to the surgeons - as there would be nothing that they could do. Extremely reluctantly, they agreed to forward my details to the surgeon. I was contacted within a week and upon finally getting to see an orthopaedic surgeon, they acknowledged that surgery was my only option- it had taken more than a year of crippling and unnecessary pain by this point. I am making this review now, as other family members have also mentioned that the interface service is blocking their ability to get vital surgical assessments that do not ‘miss’ essential factors during diagnosis. I am post surgery- and couldn’t fault the care and attention I’ve received from that part of the service. It’s just such a shame that the interface service caused me so much additional pain and entirely unnecessary stress.
Visited Orthopaedics on January 2023
North Devon District Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Lona zagurskas - Posted on 05 January 2023
Attended with husband who had we thought broken his arm!( Not so thank goodness!) The staff from reception to professionals were wonderful and so quickly seen x thank you all x
Visited Accident and emergency services on January 2023
Review titled North Devon District Hospital
Replied on 09 February 2023
Thank you for sharing your positive experience with us, I will ensure that this is passed over to the wider team in the Emergency Department. Kind regardsSophie GrillsED Governance & Operational Support Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2023
I listed this review under 'don't know' because the service is not included in the list of departments! Also, as capital letters are not permitted, this review lacks necessary detail. It relates to the sdec department (Same Day Emergency Care). I attended with my wife on two days this past week because our GP decided that she should have a brain scan following a fall because of a continuing headache since then. It was arranged for her to be seen in the sdecdepartment. The staff were excellent and caring and the whole idea of sdec, set up recently to relieve pressure on A&E, is an excellent one with a smaller number of patients being attended to in what appears to be a small hospital ward. There was comfortable seating available and tea, coffee, biscuits and even sandwiches were offered to those waiting; a very comforting gesture. Patients are treated in a calm manner without the hustle and bustle of a&e There is still of course long waiting periods but when it became clear (around 17:00 hours) that there would be quite a long wait for the scan, it was suggested that it would be preferable (for her) to return the next morning and so avoiding waiting into the evening; very thoughtful of the doctor. The next morning, the scan was carried out and after a further wait of two hours during which the doctor reviewed the results, she was reassured that 'nothing was found to cause alarm', the 'all clear' was given and she was discharged. The care and treatment cannot be faulted and whole concept is to be recommended and applauded.
Visited Don't know on January 2023
Review titled North Devon District Hospital
Replied on 20 January 2023
Thank you so much for your feedback for our Same Day Emergency Care Service. Attending hospital for investigations can be an anxious time, but I am glad that we could make you feel comfortable and cared for during your investigations. We are working hard to try and stream patients appropriately from the emergency department and hopefully improve their patient journey. We are glad that this worked well for you even despite the waiting times! The fact you took the time to feedback is really appreciated and I will make sure to share it with the team. They will be thrilled they were able to make a positive impact on your hospital experience. I hope your wife is feeling well and wish you both all the best for the coming year.
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Review titled Excellence in troubled times
Rated 5 stars out of 5
by Francis Clifford - Posted on 17 January 2023
Unfortunately I had a few concerns after pacemaker implant. I was delivered to A&E via ambulance - very professional and kind crew, and placed into the care of a truly professional and dynamic team. All staff in A&E who took part in my care treated me with respect and professionalism. All aspects of care where explained to me clearly, I was reassured and my concerns were dealt with excellently. From start to finish, despite obvious pressures in the department, my care was delivered with a truly professional and kind team. Well done to you all!
Visited Accident and emergency services on January 2023
Review titled North Devon District Hospital
Replied on 20 January 2023
Thank you for taking the time to provide us with your feedback. It is great to hear of your positive experience within the department. I will ensure that your feedback is shared with the whole team here in the Emergency Department. I hope you are recovering well. Kind regards Sophie Grills ED Governance & Operational Support Manager
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Review titled Excellent treatment
Rated 5 stars out of 5
by Jackie - Posted on 23 January 2023
At the end of December I fell and opened the wound on my knee from a previous knee replacement operation, so had to attend A& E, something I would have hoped not to need to do in such difficult times for the NHS. The treatment I received was second to none from all staff in A&E, despite how busy they were, and subsequently from the nursing, anaesthesia, orthaepadic and theatre teams and the wonderful orthopaedic consultant who dealt with my wound. I would also like to thank the lovely staff in recovery, dispensary staff, the catering staff for great food and the helpful reception staff in Jubilee ward. Everyone I met during my time there was so kind, caring, cheerful and patient. I couldn't have wished for better care from everyone I met and I am so grateful to everyone involved.
Visited Accident and emergency services on December 2022
Review titled North Devon District Hospital
Replied on 24 January 2023
Thank you for taking the time to post your lovely feedback. I will pass your comments on to all the teams and departments you mention. I hope you continue to recover and your knee is healing well.
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Review titled Great care from a busy team
Rated 5 stars out of 5
by Hazel - Posted on 19 November 2022
Thank you so much to everyone in A&E last week who helped me when I was suffering from acute pain caused by kidney stones. I know how overstretched you all are but you still managed to give excellent care and very good management decisions throughout. The nurses and doctors were all so helpful and despite the pressure you are clearly under, you have a smile on your faces and carry out your jobs with such care. Thank you so much to everyone
Visited Accident and emergency services on November 2022
Review titled North Devon District Hospital
Replied on 22 November 2022
Thank you for taking the time to provide us with your feedback. It is great to hear of the excellent care and management you had within the department. I will ensure that the whole team see your feedback. Thank you again, Sophie Grills
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Review titled Brilliant care
Rated 5 stars out of 5
by Allan - Posted on 31 August 2022
Very grateful for the brilliant care and support we received after my wife had injured her head and face on fainting. Ambulance crew, nurses, doctor and support staff all engaged with cheerful kindness and good humour while treating injuries and potential medical conditions thoroughly, with great skill. So cheerful, so calm - even a cheerful goodbye at changeover time. Thank you!
Visited Accident and emergency services on August 2022
Review titled North Devon District Hospital
Replied on 07 September 2022
Thank you for taking the time to provide us with your feedback. It is fantastic to hear of the positive experience you had within the Emergency Department. I will ensure that your comments are passed on to the whole team. I hope your wife is recovering well, thank you again. Kind regards Sophie Grills
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Review titled Poor
Rated 1 star out of 5
by Jill Thorne - Posted on 03 August 2022
The triage nurse on A&E was brilliant. ECG done and bloods taken within 30 mins of arrival. Waited for the blood test results (I had a heart attack 4 weeks ago) and waited and waited! Eventually seen by a Dr who decided to take blood tests again, to test for the same protein levels they already had results from the first blood tests. Should be another hour for results. I eventually asked the triage nurse re the results. She chased them up and was given permission from the Dr to let me know the results and allow me to leave if all ok. She did this. She was truly efficient clearly knew how to use the Epic system. The department is in crisis very inefficient and procedure/process driven. The procedures/processes probably need reviewing.
Visited Accident and emergency services on August 2022
Review titled North Devon District Hospital
Replied on 24 August 2022
Thank you for taking your time to provide us with your feedback. We appreciate all feedback whether it is positive or negative as it provides us with an opportunity to reflect and learn from patient's experiences. I am glad to hear that the triage nurse was brilliant on the day you attended and I am sorry to hear about the negative aspects of your care. Care Opinion does not provide us with patient information in order for us to look into your care and treatment when you attended. The department however is more than happy to look into your concerns further if you would like us to. Please contact me on e-mail sophie.grills@nhs.net and I will be happy to arrange for a member of the clinical team to look into your care and treatment further. I hope you are well, and look forward to hearing from you soon Kind regards Sophie Grills
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Review titled Great support
Rated 5 stars out of 5
by Anonymous - Posted on 02 August 2022
After hurting my ankle on the coast path, I received great support at the hospitals A and E department. The doctors m*** and I*** were very professional in diagnosing a fractured ankle and providing me with equipment etc despite being very busy at the time.
Visited Accident and emergency services on August 2022
Review titled North Devon District Hospital
Replied on 08 August 2022
Thank you for taking your time to provide us with your feedback. I will ensure that your comments are passed on to the team here in the Emergency Department. Kind regards Sophie
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Information supplied by Northern Devon Healthcare NHS Trust