North Middlesex University Hospital
Sterling Way, London, N18 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Five Star Treatment
Rated 5 stars out of 5
by Rita - Posted on 22 October 2024
I attended Clinic 6 Dermatology today October 22nd to have a skin lesion removed. The consultant ensured that I was informed about all aspects of the procedure. He was pleasant, caring and had an excellent bedside manner. I felt very well taken care of throughout. A special mention also for his nursing assistant and her care.
Visited Dermatology on October 2024
Review titled North Middlesex University Hospital
Replied on 23 October 2024
Dear Rita, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Very poor
Rated 2 stars out of 5
by Stephen gulliford - Posted on 13 October 2024
Tried calling to enquire about our dad who was taken into hospital got through to reception and transferred to icu department was waiting over 1 hrs for someone to pick up the phone never experienced unthinking like terrible service
Visited Accident and emergency services on October 2024
Review titled North Middlesex University Hospital
Replied on 23 October 2024
Dear Mr Gulliford, We thank you very much for your feedback & we are sorry to hear of your experience. If you would like to provide further information, kindly contact our Patient Advice & Liaison Service (PALS) via email. Their address is northmid.pals@nhs.net PALS can then share the concerns with the department concerned for them to investigate further and contact you to discuss. Kind regards, Patient Experience Team
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Review titled Great Aand E Doctor.
Rated 5 stars out of 5
by Deborah Hall - Posted on 08 September 2024
I have quite complexed health needs and presented at the hospital on Saturday late afternoon with a suspected stroke The young male Doctor who treated me was excellent he explained what happening at every stage, answered all my questions and gave me the next steps. The care i received was outstanding. He really deserves to be highlighted. I said thank you but just want to thank him again.
Visited Accident and emergency services on September 2024
Review titled North Middlesex University Hospital
Replied on 23 October 2024
Dear Ms Hall, Thank you very much for your feedback which is very important to us. Your compliment was shared. We are very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Excellent medical support
Rated 5 stars out of 5
by Mark Leo Bromley - Posted on 17 September 2024
All the staff in A and E were efficient calm and supportive. Their attitude was patient-centred and focussed.
Visited Accident and emergency services on September 2024
Review titled North Middlesex University Hospital
Replied on 23 October 2024
Dear Mr Bromley, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Telephone appointment
Rated 2 stars out of 5
by Claudio - Posted on 17 July 2024
I have been waiting since 14:50 a cal from the urology department about my PSA semestral review. It now 16:21 and I have received no call. I tried to call you but no one is available
Visited Prostate Cancer Service on July 2024
Review titled North Middlesex University Hospital
Replied on 31 July 2024
Dear Claudio, Thank you for bringing this matter to the Trust's attention. Our telephone appointment letters do make reference that patients should allow a 2 hour window in which to expect a call. I am requesting for further information from you please so that I can investigate the matter appropriately. Please can you kindly contact the Patient Advice & Liaison Service (PALS) quoting your name & kindly provide your contact number. A member of the PALS Team will contact you to discuss further. The PALS email address is northmid.pals@nhs.net Kind Regards Nawez Lalloo Deputy Service Manager
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Review titled Brilliant A&E department!
Rated 5 stars out of 5
by Elaine Funk - Posted on 10 July 2024
On the 9th of July 2024 I went to The North Middlesex A&E after looking up the waiting times on the NHS website for other casualty depts' (this hospital is nearest to my home but I'd never been there before). I arrived at 10.45am and signed in at reception then asked to go to the waiting room, 5 minutes later the nurses in room 6 called my name and after assessing my injury a specialist surgeon was brought to the room and I was sent to the x-ray department to make sure no bones were fractured or broken. 20 minutes later I was back in room 6 looking at the x-ray results which showed no breaks etc but I do have a large haematoma (I slipped over whilst in Turkey 2 weeks ago hitting my thigh on a marble corner of the swimming pool but I couldn't be bothered to see the doctor despite having medical insurance). The nurse said I needed to rest, apply ice packs and to keep my leg elevated for a couple of days (I'd done none of those things previous to attending A&E) to see if the lump diminishes and to make an appointment at reception for a few days time to review my injury and discuss further treatment if it is necessary, so I've got an appointment this Friday. I cannot praise all the staff at this hospital enough. I was in and out in just over an hour and was 100% satisfied with every department, my diagnosis and treatment. Every member of staff was friendly, polite, helpful and happy (wish I could name the 2 nurses in room 6 who were really happy and totally fabulous). I used to have private healthcare (came with my job) and my experience at The North Middlesex hospital A&E was better than "going private" I cannot believe how quickly I was seen and sorted out. A massive "Thank You" to everyone at this hospital and to our NHS. Amazing!
Visited Accident and emergency services on July 2024
Review titled North Middlesex University Hospital
Replied on 31 July 2024
Dear Elaine, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The ED Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, Patient Experience Team
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Review titled Amazing Friendly Service
Rated 5 stars out of 5
by Rachel - Posted on 02 May 2024
Josie from Clinic 6 is such a friendly and helpful lady. She went above and beyond to help me with looking into my dad's upcoming surgery even though it was not part of her clinic etc. And with her help the ball is now rolling and my dad will be having his surgery soon. All done with a smile too. Thank you Josie.
Visited Don't know on May 2024
Review titled North Middlesex University Hospital
Replied on 03 May 2024
Dear Rachel, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. Clinic 6 will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Poulina Jernuss - Posted on 26 May 2024
The nurses, surgeons and the anesthetist of the Operation theatre and recovery room were exceptional. Since the time I got admitted, the staffs were very comforting, dealt with all my queries and overall made me feel easy with my C section. I had a very positive experience with the staffs. Thankful and grateful for all the staffs, you all made me feel safe and in good hands.
Visited Maternity services on May 2024
Review titled North Middlesex University Hospital
Replied on 28 May 2024
Dear Ms Jernuss, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Absolutely wonderful
Rated 5 stars out of 5
by Monika - Posted on 14 May 2024
A huge thank you to both the doctor and his nursing assistant, he took time answering all my questions, explained the procedure and perhaps further procedure depending on lab results from the biopsy. Put me totally at ease whilst performing the surgery, extremely grateful that it was at North Mid and with a plastic surgeon rather than just a dermatologist and at the Alma medical centre, that cancelled my appointment twice! Thank you again to both of you.
Visited Dermatology on May 2024
Review titled North Middlesex University Hospital
Replied on 17 May 2024
Dear Service user, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you are keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS Patient Experience Team
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Review titled Great Care
Rated 4 stars out of 5
by Stan - Posted on 23 May 2024
My father was admitted to North Mid last night after a fall. He was back in his care home by 10.30am this morning. He had x-rays to his hip and head, blood taken and other tests and examinations. Fortunately he hadn’t hurt himself. What a fantastic service, thank you so much!
Visited Accident and emergency services on May 2024
Review titled North Middlesex University Hospital
Replied on 24 May 2024
Dear Stan, Thank you very much for your feedback which is very important to us. Your compliment was shared with the department/clinic. The Team will be very pleased to receive the positive review. We hope you father is keeping well and wish you all the very best. Thank you again for taking the time to write to us. Kind regards, PALS- Patient Experience Team
Information supplied by North Middlesex University Hospital NHS Trust