North Middlesex University Hospital
Sterling Way, London, N18 1QXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled No stops,checks and balances or support
Rated 1 star out of 5
by Keith Waterhouse - Posted on 16 April 2023
For four years I have waited for the supply of two pairs of `shoes made to measure. I am a high-risk diabetic with type two diabetes. So far I have been given one pair of shoes in under three and a half years. I have followed all of the grievance procedures and approached PALS; all to no avail. My last meeting in the surgical appliance office was on January 27th this year, last Friday the 14 the April, having heard nothing in regard to the second pair of shoes I made an impromptu visit to the surgical appliance office. I was informed that the shoes had been lost by the courier and when I asked why I had not been kept informed for eleven weeks I was offered no explanation. They have my telephone number and email address so there is no excuse. I can only conclude that the North Middlesex Hospital does not know how to follow the simple procedures of communicating and keeping the patient informed; no surprise as I have had to constantly prompt all those involved in this fiasco. More important though is this question: why has the patient not received the support needed and intervention from the hospital? This has become a shameful and necessarily protracted affair. not acceptable in the twenty-first century
Visited Don't know on April 2023
Review titled North Middlesex University Hospital
Replied on 21 April 2023
Dear Mr Waterhouse, Thank you for providing feedback and I am sorry you are still experiencing concerns, we can confirm that you have a case open. Could we ask for you to email northmid.pals@nhs.net we will then provide you with your case ID number. Kind regards, Mrs Kerri O'Brien PALS Officer
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Review titled Bad practice / rude doctor
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2023
I visited this hospital yesterday. I started to tell the doctor the history of my pain and then I said to him "they made an MRI for my back ..", before I finish my sentence, the Doctor suddenly shouted at me and said don't tell me about the diagnosis. I said I'm telling you what happened in my case I'm not a doctor to tell diagnosis. He kept shouting, I then stopped talking and said " seriously?!" . Then I said to him I already told you about the pain and as you said you have no previous papers about my case I'm tellibg what happened. Then during the visit he was reading from his computer from all my previous papers (he was literally not telling the truth at the begining). The doctor was then talking about something totally different from my case ( he mentioned shorter leg and tilted neck without evidence!!!) , he never talk about my case except that he said, Yes, you have disk but all of the people has disk !!! He said he got more than 10 disks!!! He think this is something not important to treat and he exactly said "you don't need me" Really? I was waiting for this appointment for 2 years suffering from severe pain. He refers me back to Orthopedic which it needs now more time to wait until an appointment with ortho to see me and refer me to treatment again. This is really unacceptable and inconvenient. The clinic reception and the staff in the clinic are all very rude And unhelpful except of the nurse that was helping to be a chaperone, she is nice. The doctor asked me to make some movements to check and I did them and he supposed to know these are not good movements in my case as I didn't sleep all night because of the pain in my back and couldn't even move to get pain killer (I live with my children only and they were sleeping). I am in a severe pain now while today is weekend and no GPs. Nearest walking requires me to drive or walk to bus which I can not do now because of the pain after my hospital visit yesterday. The doctor should have known moves he asked me to do will bring bad pain to my back.
Visited Pain Management on March 2023
Review titled North Middlesex University Hospital
Replied on 28 March 2023
Thank you for sending us a review. We are extremely sorry to read of the below, this is not the level of care we strive to give our patients. In order for us to address your concerns, can you contact northmid.pals@nhs.net
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Review titled We feel there is no more we can do
by Hildi - Posted on 20 June 2023
My father has rheumatoid arthritis. He was having biological injections for the acute pain. 2 years ago after being treated for cancer he was told he couldnt have them anymore and would be given infusions which last about 6 mths to a year. After months of being left in pain he had them but they started not working after six months. He has been left in severe pain now for 5 months. It appears that funding was not put in for the infusions back in Febtuary. My father is suffering badly now and leaving messages on the helpline, someone was supposed to get back to him but never did. An infusion specialist told him 3 weeks ago he was first in line for infusions but the person who was supposed to hadn't put in for funding. What the hell is going on? An elderly man is left for months in agony with no one to turn to. No one to speak to to help him. He is desperate. Today he couldn't get upstairs because of the pain. Who can help him. We feel there is no more we can do.
Visited March 2023
Provided by Care opinion
Review titled North Middlesex University Hospital
Replied on 23 June 2023
Dear Ms Hildi, Thank you for your bringing this matter to NMUH’s attention. Can you kindly email/ contact the Patient Advice & Liaison Service (PALS) with the patient number and name. We will then escalate to the department concerned for them to make contact with you. PALS email address is northmid.pals@nhs.net and office number is 0208 887 3172. Kind regards Patient Experience Team
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Review titled After care let down!
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
I was treated in Hospital in March 23 for heart problems, the staff were excellent, caring,attentive and reassuring. Unfortunately cannot say the same for their after care!! I have received an appt for a follow up following my discharge in March. My appointment is in August! it will not be a face to face appt,due to Covid!! Do not understand this as every other Depts are seeing patients face to face, is it only Cardiology that is affected by Covid? I have left 8 messages on Cardiology answering phone, but no one has had the courtesy to phone me back!!!
Visited Cardiology on March 2023
Review titled North Middlesex University Hospital
Replied on 23 June 2023
Dear Service user, Thank you for your bringing this matter to NMUH’s attention and for your feedback. Can you kindly email/ contact the Patient Advice & Liaison Service (PALS) with the patient number and name. We will then escalate to the department concerned for them to make contact with you following their investigation into the concerns raised. PALS email address is northmid.pals@nhs.net and office number is 0208 887 3172. Kind regards Patient Experience Team
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Review titled Disgrace
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2023
On the 8th of February, I had a gastroenteritis, I was so dizzy and sick, I couldn’t stand and I was vomiting since 10pm. I got admitted 6am and they sat me on a chair, I could see the nurses, they were laughing and chatting but when it comes to the patients they weren’t even asking us how we were feeling, they didn’t talk to us unless we asked something with very short answers. Then a nurse came in the room to do blood tests and put an IV, I said my left arm was better but the nurse insisted she wanted to do it on my right arm for then to put a needle on my right arm and no blood was coming out, so she had to do it from my left, told her priory that I wasn’t good with needles. Then I was about to faint while they put the IV, as I was very weak, and I fell from my chair. I was told to get off the floor and I begged to be given a bed as I couldn’t stand up, they insisted I needed to sat down. While I’m sat down on the floor, I vomit on the bowl but it spilled, I start asking for help as I’m on the floor vomiting and I asked the man in the room to call the nurses. They looked at me from their spot and told the man off for trying to get their attention and told him to move to another room. Then I called them again, one nurse said they were going to sort it out, took over 30min for someone to come in and she didn’t ask me how I was feeling or anything. She came in with one injection and two other things to put through the IV, I had to ask what it was, she was so aggressive that it was super painful. Then she cleaned the vomit with just a paper towel. Meanwhile after the injections I was feeling a tiny bit better, and I was still in a chair and start feeling a lot of fatigue as I’ve had no sleep. Then a man clearly in a coming down state of heroin was put in my room and I was asked by the man if he could use my phone for a call, i was feeling very uncomfortable. I went to the nurses and asked what time I was going to be seen as I wasn’t feeling to well and at least if I could have a bed to lay down a bit it would help, they told me there were no beds. A nurse (a young nurse, the nicest there) came to take my blood pressure, I begged her for a bed and told her I was desperate, she spoke with other nurse and the nurse called me (I had to go to them, they don’t move for you) and she told me “ you just came in what do you want, you came in at 6am”it was 8am at that time and I explained to her what I was feeling , answer “ you came in at 6am so you had time to sleep at home”, I told her that I wanted to know at least what time I was going to be seen, someone else passed by and said “sweetheart the waiting time is 5 hours”, that’s when I ask to self discharge, no questions was asked, felt like it was a relief to see me going as it was less one person for them. Now, I want to avoid going to the hospital after that experience. I understand it might not be the best time to work for the NHS, but no reason to treat people less than a human.
Visited Accident and emergency services on February 2023
Review titled North Middlesex University Hospital
Replied on 28 March 2023
Good afternoon, We are really sorry for any upset caused to you when attending North Middlesex Hospital. Can we ask that you make contact with our PALS department at northmid.pals@nhs.net or 0208 887 3172
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Review titled Appalling treatment, hygiene, privacy & confidentiality
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2023
Visiting a relative in A&E, patient sitting in a chair after a stroke in a small room with two other patients in which one of the was rolling with abdominal pain. Bodily fluids ( blood ) on the floor and walls. Doctors speaking with a patient regarding the medication is currently taking for the condition and reason in A&E + action plan during patient hospitalization in front of other patients and visitors
Visited Accident and emergency services on February 2023
Review titled North Middlesex University Hospital
Replied on 03 March 2023
Thank you for your comments about the ED I am sorry you had cause to complain your visit The issues with hygiene and cleanliness will be highlighted to all staff With regard to the privacy and dignity issues, we do remind doctors that they should take the patient to an area where there is no one else to hear the conversation, and I apologise if you felt uncomfortable. This will be reiterated to all staff, as it is not appropriate Dr Cath Pearce Clinical Lead Patient Safety and Learning
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Review titled Worth the wait
Rated 4 stars out of 5
by Mary Tilki - Posted on 16 February 2023
My husband was referred to A/E by GP a few days ago. Cant complain about the service despite a long wait to see the doctor after various investigations. Everybody professional although busy and often dealing with difficult people.
Visited Accident and emergency services on February 2023
Review titled North Middlesex University Hospital
Replied on 06 April 2023
Dear Mary, Thank you for providing us with your husbands positive experience. We hope he has recovered well. Kind regards
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Review titled Exceptional in All Respects
Rated 5 stars out of 5
by Andy - Posted on 28 January 2023
My Aunt was brought in after another fall but this time she had fractured her vertebrae and hip. The ambulance service were amazing and the A&E staff at North Middlesex exceptional. Unfortunately she later died while still in A&E but all the staff, doctors and consultants treated her and us with unbelievable care and compassion even though they were busy. The nurses and doctors kept us informed of her condition and prognosis, and all ensured that her last hours were comfortable and surrounded by caring people. I would like to thank all the front line staff and those behind the scenes that ensured her last hours were extremely comfortable. Thank you.
Visited Accident and emergency services on January 2023
Review titled North Middlesex University Hospital
Replied on 19 July 2023
Thank you so much for your feedback. It is always a pleasure to hear positive experiences received at North Middlesex University Hospital. Your comments are very important to us for the purpose of learning and improvement of the service we provide. We work very hard to continuously provide high standards of care and are happy when these have been met. We will share your comments and gratitude to the clinical team at North Middlesex University Hospital who cared for your aunty, also to the London Ambulance Service displayed care and compassion and ensured she was comfortable during her journey to hospital. Thank you for your support.
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Review titled a & e department
Rated 5 stars out of 5
by kathleen jones - Posted on 14 January 2023
i came to a&e 14th jan 2023 with a broken bone in my leg and was in terrible pain I was first seen by triage and the man was fantastic and caring to me then I see the doctor and he also was fantastic and caring to me and diagnosed my symptoms after my xray I came away relieved and less stressed having seen both these people I would like to thank both these people who were extremely helpful to me as I was very stressed when I arrived love to both x x
Visited Accident and emergency services on January 2023
Review titled North Middlesex University Hospital
Replied on 19 July 2023
Thank you so much for your feedback. It is always a pleasure to hear positive experiences received at North Middlesex University Hospital. Your comments are very important to us for the purpose of learning and improvement of the service we provide. We work very hard to continuously provide high standards of care and are happy when these have been met. We will share your comments and gratitude to the clinical team at North Middlesex University Hospital who cared for your aunty, also to the London Ambulance Service displayed care and compassion and ensured she was comfortable during her journey to hospital. Thank you for your support.
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Review titled Faultless care
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2023
I had a miscarriage in December and couldn't fault the care I had from everyone - in A&E, the women's ambulatory day unit and surgery. Everyone was exceptionally kind and caring, particularly the people on the women's day unit who do an amazing, difficult job. I'm very grateful for the care I received and would recommend North Mid to anyone needing early pregnancy care.
Visited Obstetrics And Gynaecology on December 2022
Review titled North Middlesex University Hospital
Replied on 26 June 2023
Dear Service user, We thank you for your feedback. The WADU department are immensely grateful to receive such high compliments for our service. We will strive to keep up the commendable practice and make our department a great place to work. Teamwork is our dreamwork. We want to thank our service users who take their time to put their words in writing and encourage our staff despite being under emotional trauma. We will keep up our good work to improve the patients' experience, as a priority. Once again, thank you so much for your inspirational message to WADU staff. Beena Subba & WADU Team
Information supplied by North Middlesex University Hospital NHS Trust