North Middlesex University Hospital
Sterling Way, London, N18 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Terrible ward service
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
My father was left unclean and rarely visited by a nurse, and when we finally did find one in the topaz ward, after numerous attempts , she was extremely unhelpful and kept us waiting
Visited Chronic Obstructive Pulmonary Disease on December 2022
Review titled North Middlesex University Hospital
Replied on 18 January 2023
Dear Anonymous, I am sorry to hear about the negative experience you have had during your father’s admission to Topaz ward at the North Middlesex hospital. It may be helpful to call our Patient Advice & Liaison Service (PALS) on 020 8887 3172, or email them at northmid.pals@nhs.net they can listen to your concerns and will be able to advise or direct you accordingly. Mary Butler Matron for Topaz ward, pearl ward and medical day Hospital.
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Review titled Good medical care, inpatient food service terrible
Rated 3 stars out of 5
by Anonymous - Posted on 17 November 2022
I’ve been in 2 days, on first day my lunch never appeared. The guy asking people what they wanted was extremely brusque, did not really care, basically shouted 3 menu items at me and was gone in 10 seconds. Second day I asked for toast: brown? it looked like someone had only held a lighted match underneath it it was so white. And no knife to put the butter on with. Next meal: I ordered Salmon. Was given omelette. Oh yes they said, we ran out of Salmon. Okay I said but did anyone ask if I actually like Omelette? Of course not. Careless Careless Careless and they don’t care at all. I know it’s not a huge deal and that there are many much more important things to worry about, but come on…. at least try to do it properly. Food is an important part of peoples recovery. Is it acceptable to leave patients un-nourished and hungry? I am hungry and Seriously considering ordering a pizza delivery.
Visited Don't know on November 2022
Review titled North Middlesex University Hospital
Replied on 18 November 2022
Dear Anonymous, Thank you for submitting a comment on the NHS choices page. Please could we ask for you to make contact with our Patient Advice and Liaison Service on 020 8887 3172 or email northmid.pals@nhs.net We would like to obtain your information so we can support you. Kind Regards, Kerri O'Brien
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Review titled Fantastic emergency department
Rated 5 stars out of 5
by RoseMarie - Posted on 25 October 2022
I had a reasonably serious medical incident last night and was admitted to North Middlesex University Hospital at 10 pm by ambulance. I left the hospital at 8 am this morning. I would like to give my heartfelt thanks to everyone who was involved in my care last night including the paramedics who took me to hospital, the admitting staff in the ambulance unit and the staff in the emergency department all of whom were kind, caring and calm throughout a very busy night for them and a stressful one for me. Thank you for your care and dedication. X
Visited Accident and emergency services on October 2022
Review titled North Middlesex University Hospital
Replied on 19 July 2023
Thank you so much for your feedback. It is always a pleasure to hear positive experiences received at North Middlesex University Hospital. Your comments are very important to us for the purpose of learning and improvement of the service we provide. We work very hard to continuously provide high standards of care and are happy when these have been met. We will share your comments and gratitude to the clinical team at North Middlesex University Hospital who cared for you, also to the London Ambulance Service where your positive journey begun. Thank you for your support.
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Review titled Horrendous practice
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I left my home at 10.00pm with my neighbour/friend via ambulance service because of high blood pressure problems, and wasn't seen till 3am and nothing was looked into or followed up, we didnt leave till 6am and there was no follow up. Worse hospital ever, it should be closed down.
Visited Accident and emergency services on October 2022
Review titled North Middlesex University Hospital
Replied on 21 April 2023
Dear Sirs, Thank you so much for your review on NHS Choices. We are very sorry to hear that your experience at North Middlesex University Hospital was not satisfactory. Your comments are very important to us, and we will use them as a tool to improve our working practices by incorporating your points into our staff teaching sessions, to improve our standards of care we provide to the community to try and prevent this happening again. Yours faithfully, North Middlesex University Hospital
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Review titled Terrible
Rated 2 stars out of 5
by Jean Gold - Posted on 08 October 2022
Had to fight for an appointment for a worrying condition. Was given a telephone consultation. A very rude consultant rang me and in a very aggressive manner told me that there was nothing that they could do. And I would just have to live with the condition. And then discharged me from the clinic. I work for the nhs and find this very disturbing. Disgusting service
Visited Urology on October 2022
Review titled North Middlesex University Hospital
Replied on 14 October 2022
Dear Jean, Thank you for submitting your feedback. We understand this has been logged and is currently being reviewed with the support of our Patient Advice and Liaison Service. This is not the level of care we strive to give our patient's and we apologise. Someone from the department with be in contact with you shortly. Kindest Regards, North Middlesex Hospital
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Review titled Very Professional
Rated 5 stars out of 5
by Lennie Lee - Posted on 24 September 2022
I was received with much kindness. The procedure was explained very well, and carried out with care. I was very confident with their ability. Trusting all will be well with the result.
Visited Dermatology on September 2022
Review titled North Middlesex University Hospital
Replied on 29 September 2022
Dear Lee Lennie, Many thanks for sharing your positive experience with us. We always strive to give the best possible care to our patients. We wish you luck with your results. Kindest Regards
Information supplied by North Middlesex University Hospital NHS Trust