North Tyneside General Hospital
Rake Lane, North Shields, NE29 8NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Gynaecology
Rated 1 star out of 5
by Amanda burns - Posted on 13 December 2023
I got sent here for to see a doctor about a hysterectomy and just get told we try different options first yet this is not why I went here I want a hysterectomy not try other options
Visited Gynaecology on December 2023
Review titled North Tyneside General Hospital
Replied on 15 December 2023
Dear Amanda, We’re sorry to read your review and to hear how frustrated you are feeling. We would welcome the opportunity to discuss this with you further. Please get in touch by emailing patient.experience@nhct.nhs.uk and we will get back to you. We will look out for your email. Take care, The Experience Team
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Review titled Superb experience
Rated 5 stars out of 5
by Thomas Charnley - Posted on 11 January 2024
I had a total knee replacement at short notice, the pre-treatment information was nevertheless excellent. On the day the end to end care was exemplary, the surgeon being really reassuring and pleasant and after care the same. Would recommend without hesitation. Thank you all!
Visited Orthopaedics on December 2023
Review titled North Tyneside General Hospital
Replied on 15 January 2024
Dear Kristen, Firstly, we hope you are recovering well following your surgery last week. Thank you for taking the time during your recovery to praise the staff who cared for you on Ward 15 at Wansbeck General Hospital. We will share your review with the team who I am sure will be delighted. Take care, The Experience Team
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Review titled No care given
Rated 2 stars out of 5
by Gary - Posted on 03 November 2023
I left my dermatology appointment today feeling upset and disappointed. I wasn't listened to, i wasn't examined and i have been left with psoriasis all over my face and body because my liver ALTs were a little high 4 weeks ago. It was a rushed appointment with zero benefits other than i can now take methotrexate again, starting from zero after having years of treatment undone for no reason. Absolutely zero care about the mental side effects of having unsightly psoriasis all over my face.
Visited Dermatology on November 2023
Review titled North Tyneside General Hospital
Replied on 06 November 2023
Dear Gary, Thank you for bringing this to our attention. We are very sorry to read about the physical and emotional distress you feel following your appointment, we would like to discuss your options further via email. We would encourage you to please email us at patient.experience@nhct.nhs.uk and we will respond with the number of options available to you. We look forward to hearing from you. Take care, The Experience Team
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Review titled Unwelcoming and deplorable service
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2023
Today I had a gynaecology outpatient appointment at Rake Lane Hospital sent there by m6 GP practice as I'm very anxious about the test I require and my GP thought this would be the best place to go. There was no enclosed map or directions to help find it and it is a very hidden away department. I asked volunteers and medical staff for directions and eventually someone took me to the right place. On arrival the receptionist was unwelcoming, the waiting room is small and dirty, clumps of black hair lying on the floor. The whiteboard detailing clinical staff in attendance contained yesterdays details. I was told there would be a 45 minute delay. After 50 minutes the Receptionist put on her coat and went home with no update given to everyone sitting waiting in this cramped space. Other patients who arrived after me came and went. After waiting more than one hour I went to look for a member of staff, found a physiotherapist who was helpful and sought a Gynaecology department staff member who I told I could wait no longer and was leaving. A poor experience which did nothing to help my anxieties, I feel there was a lack of care or understanding for patients today. Communication is vital in any organisation and patients appreciate whiteboards being kept up to date with information and to know who is in attendance. A more welcoming atmosphere too.
Visited Gynaecology on November 2023
Review titled North Tyneside General Hospital
Replied on 06 November 2023
Dear Patient, We’re sorry to read about your recent experience within The Outpatients Department at North Tyneside General Hospital. We would like to do all we can to learn from your experience and discuss your options with you. Please could you email us at patient.experience@nhct.nhs.uk and we will respond quickly to discuss these with you. In the meantime we will share your feedback anonymously with the senior team within Outpatients for their learning. Take care, The Experience Team
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Review titled Too cautious...
Rated 2 stars out of 5
by Susan - Posted on 16 October 2023
I went to have a cut looked at, because I thought it was infected. They looked at the cut and agreed it was infected. They could have dressed it and given me antibiotics and sent me in my way. However, they thought it needed to be looked at by plastics at Cramlington Hospital. I asked if I could go to ambulatory care in the morning, but no, I had to go now. I arrived at A&E, and after 6 hours saw a plastics consultant. He agreed it was infected, gave me antibiotics, redressed the wound, and sent me on my way. At 4am! So if Rake Lane had given me antibiotics I could have been home by 10, getting much needed rest, as it is I wasted my time and that of the Nhs, and didn't get home until after 4.30am. The nurses were lovely at Rake Lane, but a bit too cautious on this, and many other occasions, instead of treating something simple sending me off to wait at Cramlington for hours. Turning Rake Lane into an appointment only urgent care centre was supposed to ease the pressure on Cramlington, not increase it. I just wish they could treat me, and not refer me on.
Visited Urgent Treatment Centre on October 2023
Review titled North Tyneside General Hospital
Replied on 24 October 2023
Dear Susan, We’re sorry to read about your finger injury and hope the antibiotics are working as directed. Thank you for bringing your experience to our attention, there are several options available to you and we would like the opportunity to discuss these with you. Please email us at patient.experience@nhct.nhs.uk and we can go through these with you. In the meantime, your anonymous review will be shared with the team for their learning purposes. We look forward to hearing from you. Take care, The Experience Team
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Review titled Superb kindness
Rated 5 stars out of 5
by Ali - Posted on 26 October 2023
Just wanted to thank all the staff in the Respiratory Clinic, they were all very kind & helpful. Although we were there for over 2 hrs, we were treated with upmost dedication. They were very busy, but still treated us so well.
Visited Respiratory Medicine on October 2023
Review titled North Tyneside General Hospital
Replied on 27 October 2023
Dear Ali, Thank you for taking the time to thank the staff within our Respiratory Clinic at North Tyneside General Hospital for the care they gave you. The dedicated care you describe is exactly what we strive for. All the best and take care, The Experience Team
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Review titled Great care throughout
Rated 5 stars out of 5
by Brenda Rhodes-Hollingworth - Posted on 08 November 2023
From start to finish, despite lots of complications the team gave outstanding care to resolve all issues. All staff gave of their best and I feel lucky to have been on the receiving end. Thank you all of you.
Visited Breast Surgery on September 2023
Review titled North Tyneside General Hospital
Replied on 16 November 2023
Dear Brenda, Thank you very much for your review, it is great to know that you received outstanding care with the teams at North Tyneside General Hospital. We would like to know which of our services you accessed so we can share your feedback to the appropriate members of staff. Our email address is patient.experience@nhct.nhs.uk – we will look out for your email. Looking forward to hearing from you. Take care, The Experience Team
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Review titled Tongue tie clinic attendance
Rated 5 stars out of 5
by L Zetu - Posted on 07 July 2023
We were offered a same day cancellation appointment with the tongue tie clinic, which was being held on the children’s ward at North Tyneside Hospital. From beginning to end the team were friendly, professional and caring to both me and my newborn daughter. They provided a private room for breastfeeding, did my daughters initial assessment promptly and then had the nurse practitioner review the findings and offer a same day dissection of the now confirmed tongue tie. The nurse practitioner was kind, caring and very informative about the procedure, it’s benefits and the risks. I felt my daughter was in very safe, capable and experienced hands so consented to the procedure. My daughters tongue tie was corrected and immediately feeding felt better. Just wanted to say what a brilliant service we were given and thanks to the team we’ve already seen a positive impact on our breastfeeding journey. Thank you tongue tie team!
Visited Children's & Adolescent Services on July 2023
Review titled North Tyneside General Hospital
Replied on 10 July 2023
Dear L Zetu, Thank you for writing this review of your daughters care with us at North Tyneside General Hospital. It is great to hear that your daughter is now feeding better as a result of treatment. Your review will be passed to the team involved in your daughters care – they should feel very proud of the work they do. Thank you for taking the time to highlight this. All the best to you and your daughter. Take care, The Experience Team
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Review titled Children's Outpatients (Bloods)
Rated 5 stars out of 5
by Mrs Allan - Posted on 19 July 2023
I am astounded that the nurse and healthcare assistant in children's outpatients were able to get bloods from my child this morning. They were amazing and so lovely and calm. I did end up getting tears in my eyes during the procedure as I was so proud and relieved that they put my child at ease and made him feel comfortable. As a parent of a child with complex needs, it's the small wins that mean the world and I could not thank them enough. I'm still in shock that they were successful. Just amazing and pretty much phenomenal at their job and both a credit to Northumbria Trust.
Visited Children's & Adolescent Services on July 2023
Review titled North Tyneside General Hospital
Replied on 21 July 2023
Dear Mrs Allan, Thank you for your review, it’s lovely to read your kind words. We’re pleased that your child’s appointment went well and your child was able to receive the care they needed from our team at North Tyneside General Hospital. Your review will be passed to the team so they too can absorb your gratitude. All the best to you and your child. Take care, The Experience Team
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Review titled Wonderful Nurses
Rated 5 stars out of 5
by Georgie - Posted on 20 July 2023
Just wanted to leave a thank you to the two nurses I saw today about my pain, I was extremely anxious and have access needs and the nurses completely understood and were extremely reassuring, but not at all dismissive and made me feel safe in their care. Thank you very very much to these two nurses you are so appreciated x
Visited Urgent Treatment Centre on July 2023
Review titled North Tyneside General Hospital
Replied on 21 July 2023
Dear Georgie, Sorry to read about your recent bout of pain symptoms, hopefully you’re now much more comfortable. Thank you for your review, it’s great to read that your visit to North Tyneside General Hospital was such a positive one and you were able to receive the care you needed. It would be helpful for us to know which department you are referring to so we can share your review with the relevant members of staff. Please could you email us at patient.experience@nhct.nhs.uk with this information and we will pass on your wonderful feedback. We will look out for your email. Take care, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust