North Tyneside General Hospital
Rake Lane, North Shields, NE29 8NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unwelcoming and deplorable service
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2023
Today I had a gynaecology outpatient appointment at Rake Lane Hospital sent there by m6 GP practice as I'm very anxious about the test I require and my GP thought this would be the best place to go. There was no enclosed map or directions to help find it and it is a very hidden away department. I asked volunteers and medical staff for directions and eventually someone took me to the right place. On arrival the receptionist was unwelcoming, the waiting room is small and dirty, clumps of black hair lying on the floor. The whiteboard detailing clinical staff in attendance contained yesterdays details. I was told there would be a 45 minute delay. After 50 minutes the Receptionist put on her coat and went home with no update given to everyone sitting waiting in this cramped space. Other patients who arrived after me came and went. After waiting more than one hour I went to look for a member of staff, found a physiotherapist who was helpful and sought a Gynaecology department staff member who I told I could wait no longer and was leaving. A poor experience which did nothing to help my anxieties, I feel there was a lack of care or understanding for patients today. Communication is vital in any organisation and patients appreciate whiteboards being kept up to date with information and to know who is in attendance. A more welcoming atmosphere too.
Visited Gynaecology on November 2023
Review titled North Tyneside General Hospital
Replied on 06 November 2023
Dear Patient, We’re sorry to read about your recent experience within The Outpatients Department at North Tyneside General Hospital. We would like to do all we can to learn from your experience and discuss your options with you. Please could you email us at patient.experience@nhct.nhs.uk and we will respond quickly to discuss these with you. In the meantime we will share your feedback anonymously with the senior team within Outpatients for their learning. Take care, The Experience Team
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Review titled Too cautious...
Rated 2 stars out of 5
by Susan - Posted on 16 October 2023
I went to have a cut looked at, because I thought it was infected. They looked at the cut and agreed it was infected. They could have dressed it and given me antibiotics and sent me in my way. However, they thought it needed to be looked at by plastics at Cramlington Hospital. I asked if I could go to ambulatory care in the morning, but no, I had to go now. I arrived at A&E, and after 6 hours saw a plastics consultant. He agreed it was infected, gave me antibiotics, redressed the wound, and sent me on my way. At 4am! So if Rake Lane had given me antibiotics I could have been home by 10, getting much needed rest, as it is I wasted my time and that of the Nhs, and didn't get home until after 4.30am. The nurses were lovely at Rake Lane, but a bit too cautious on this, and many other occasions, instead of treating something simple sending me off to wait at Cramlington for hours. Turning Rake Lane into an appointment only urgent care centre was supposed to ease the pressure on Cramlington, not increase it. I just wish they could treat me, and not refer me on.
Visited Urgent Treatment Centre on October 2023
Review titled North Tyneside General Hospital
Replied on 24 October 2023
Dear Susan, We’re sorry to read about your finger injury and hope the antibiotics are working as directed. Thank you for bringing your experience to our attention, there are several options available to you and we would like the opportunity to discuss these with you. Please email us at patient.experience@nhct.nhs.uk and we can go through these with you. In the meantime, your anonymous review will be shared with the team for their learning purposes. We look forward to hearing from you. Take care, The Experience Team
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Review titled Superb kindness
Rated 5 stars out of 5
by Ali - Posted on 26 October 2023
Just wanted to thank all the staff in the Respiratory Clinic, they were all very kind & helpful. Although we were there for over 2 hrs, we were treated with upmost dedication. They were very busy, but still treated us so well.
Visited Respiratory Medicine on October 2023
Review titled North Tyneside General Hospital
Replied on 27 October 2023
Dear Ali, Thank you for taking the time to thank the staff within our Respiratory Clinic at North Tyneside General Hospital for the care they gave you. The dedicated care you describe is exactly what we strive for. All the best and take care, The Experience Team
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Review titled Great care throughout
Rated 5 stars out of 5
by Brenda Rhodes-Hollingworth - Posted on 08 November 2023
From start to finish, despite lots of complications the team gave outstanding care to resolve all issues. All staff gave of their best and I feel lucky to have been on the receiving end. Thank you all of you.
Visited Breast Surgery on September 2023
Review titled North Tyneside General Hospital
Replied on 16 November 2023
Dear Brenda, Thank you very much for your review, it is great to know that you received outstanding care with the teams at North Tyneside General Hospital. We would like to know which of our services you accessed so we can share your feedback to the appropriate members of staff. Our email address is patient.experience@nhct.nhs.uk – we will look out for your email. Looking forward to hearing from you. Take care, The Experience Team
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Review titled Tongue tie clinic attendance
Rated 5 stars out of 5
by L Zetu - Posted on 07 July 2023
We were offered a same day cancellation appointment with the tongue tie clinic, which was being held on the children’s ward at North Tyneside Hospital. From beginning to end the team were friendly, professional and caring to both me and my newborn daughter. They provided a private room for breastfeeding, did my daughters initial assessment promptly and then had the nurse practitioner review the findings and offer a same day dissection of the now confirmed tongue tie. The nurse practitioner was kind, caring and very informative about the procedure, it’s benefits and the risks. I felt my daughter was in very safe, capable and experienced hands so consented to the procedure. My daughters tongue tie was corrected and immediately feeding felt better. Just wanted to say what a brilliant service we were given and thanks to the team we’ve already seen a positive impact on our breastfeeding journey. Thank you tongue tie team!
Visited Children's & Adolescent Services on July 2023
Review titled North Tyneside General Hospital
Replied on 10 July 2023
Dear L Zetu, Thank you for writing this review of your daughters care with us at North Tyneside General Hospital. It is great to hear that your daughter is now feeding better as a result of treatment. Your review will be passed to the team involved in your daughters care – they should feel very proud of the work they do. Thank you for taking the time to highlight this. All the best to you and your daughter. Take care, The Experience Team
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Review titled Children's Outpatients (Bloods)
Rated 5 stars out of 5
by Mrs Allan - Posted on 19 July 2023
I am astounded that the nurse and healthcare assistant in children's outpatients were able to get bloods from my child this morning. They were amazing and so lovely and calm. I did end up getting tears in my eyes during the procedure as I was so proud and relieved that they put my child at ease and made him feel comfortable. As a parent of a child with complex needs, it's the small wins that mean the world and I could not thank them enough. I'm still in shock that they were successful. Just amazing and pretty much phenomenal at their job and both a credit to Northumbria Trust.
Visited Children's & Adolescent Services on July 2023
Review titled North Tyneside General Hospital
Replied on 21 July 2023
Dear Mrs Allan, Thank you for your review, it’s lovely to read your kind words. We’re pleased that your child’s appointment went well and your child was able to receive the care they needed from our team at North Tyneside General Hospital. Your review will be passed to the team so they too can absorb your gratitude. All the best to you and your child. Take care, The Experience Team
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Review titled Wonderful Nurses
Rated 5 stars out of 5
by Georgie - Posted on 20 July 2023
Just wanted to leave a thank you to the two nurses I saw today about my pain, I was extremely anxious and have access needs and the nurses completely understood and were extremely reassuring, but not at all dismissive and made me feel safe in their care. Thank you very very much to these two nurses you are so appreciated x
Visited Urgent Treatment Centre on July 2023
Review titled North Tyneside General Hospital
Replied on 21 July 2023
Dear Georgie, Sorry to read about your recent bout of pain symptoms, hopefully you’re now much more comfortable. Thank you for your review, it’s great to read that your visit to North Tyneside General Hospital was such a positive one and you were able to receive the care you needed. It would be helpful for us to know which department you are referring to so we can share your review with the relevant members of staff. Please could you email us at patient.experience@nhct.nhs.uk with this information and we will pass on your wonderful feedback. We will look out for your email. Take care, The Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Margaret Henderson - Posted on 17 June 2023
I brought my grandson for treatment of a swollen painful ankle last night at around 930pm. The staff were efficient fast and kind. We were in x-rayed treated and out in 2 hours. Amazing care thank you so much.
Visited Urgent Treatment Centre on June 2023
Review titled North Tyneside General Hospital
Replied on 29 June 2023
Dear Margaret, Sorry to read about your Grandson’s swollen ankle – we hope your Grandson is now on the mend. Thank you for your review of our urgent care and radiology service at North Tyneside General Hospital. It great to read that you and your Grandson experienced an efficient and kind service from the team. Your review will be shared with those staff involved in your Grandsons care. All the best to you and your Grandson. Take care, The Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Nicholas Flynn - Posted on 23 May 2023
I just had my first-ever surgery today for my hernia, so I was very much feeling the anxiety, and I just have to say, all of the staff at North Tyneside Hospital were just amazing from start to finish. Nothing but love for the NHS. You made the whole process absolutely wonderful and made me feel at ease the whole way. I spent the best part of the day there, and I felt in capable hands throughout the whole process. I was clearly starting to get anxious lay down on the operating table, and the staff member who had been talking me through everything just smiled at me, took my hand, gave it a light squeeze and told me it was all going to be okay. I honestly could have cried. It was just such a simple, kind gesture that completely eased my anxiety and made me feel safe. Also, a massive shout out to the volunteers who took me to and from the hospital. Astounded by the kindness of these people going out of their way to help out people like me who couldn't otherwise get to and from the hospital. I hope you all know how much the work you do means to people and that the little gestures of kindness you do for us stick with us - even if we are too stressed at the time to show our appreciation fully. So from the bottom of my heart, thank you all.
Visited General Surgery on May 2023
Review titled North Tyneside General Hospital
Replied on 06 June 2023
Dear Nicolas, Firstly, we all are wishing you the very best with your recovery since your operation with us at North Tyneside General Hospital. What can we say? What a lovely review, a pleasure to read on all fronts. It will be a joy to share your review with the surgical team and volunteers who played such vital roles in your care and made your journey such a smooth and friendly one. We understand how daunting it can be coming into hospital for any procedure – it is so nice to read that we got everything right for you, when you needed it most. Hopefully your review will be of comfort to those who may be coming to see us in the future. All the best with your recovery and thanks again for writing such a glowing and thoughtful review of your care – amazing reflections to read. Take care and all the very best, The Experience Team
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Review titled Staff
Rated 3 stars out of 5
by Anonymous - Posted on 22 April 2023
I am a child and I went here for an ecg today. As I was walking down the corridor with my assigned nurse, she or her partner didn’t say hello. There were two nurses in the room and they didn’t even talk to me. To me this seemed quite rude as I was a patient entering this hospital. As well as this, when I entered the hospital, the only people giving us directions to our room thing was the cleaners as there was no one else.
Visited Cardiology on April 2023
Review titled North Tyneside General Hospital
Replied on 24 April 2023
Dear patient, We’re sorry to read about your experience and we would like to know more so we can learn and improve based on your care. It would be really helpful for us to know the name of the department you visited as well as the time and date you saw us. This would really help us to ensure we do all we can to learn from your care so we can make things better. Please email us with this information to patient.experience@nhct.nhs.uk and we will get back to you with your options should you wish to take this further. We will be looking out for your email. Take care, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust