North Tyneside General Hospital
Rake Lane, North Shields, NE29 8NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about North Tyneside General Hospital.
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Margaret Henderson - Posted on 17 June 2023
I brought my grandson for treatment of a swollen painful ankle last night at around 930pm. The staff were efficient fast and kind. We were in x-rayed treated and out in 2 hours. Amazing care thank you so much.
Visited Urgent Treatment Centre on June 2023
Review titled North Tyneside General Hospital
Replied on 29 June 2023
Dear Margaret, Sorry to read about your Grandson’s swollen ankle – we hope your Grandson is now on the mend. Thank you for your review of our urgent care and radiology service at North Tyneside General Hospital. It great to read that you and your Grandson experienced an efficient and kind service from the team. Your review will be shared with those staff involved in your Grandsons care. All the best to you and your Grandson. Take care, The Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Nicholas Flynn - Posted on 23 May 2023
I just had my first-ever surgery today for my hernia, so I was very much feeling the anxiety, and I just have to say, all of the staff at North Tyneside Hospital were just amazing from start to finish. Nothing but love for the NHS. You made the whole process absolutely wonderful and made me feel at ease the whole way. I spent the best part of the day there, and I felt in capable hands throughout the whole process. I was clearly starting to get anxious lay down on the operating table, and the staff member who had been talking me through everything just smiled at me, took my hand, gave it a light squeeze and told me it was all going to be okay. I honestly could have cried. It was just such a simple, kind gesture that completely eased my anxiety and made me feel safe. Also, a massive shout out to the volunteers who took me to and from the hospital. Astounded by the kindness of these people going out of their way to help out people like me who couldn't otherwise get to and from the hospital. I hope you all know how much the work you do means to people and that the little gestures of kindness you do for us stick with us - even if we are too stressed at the time to show our appreciation fully. So from the bottom of my heart, thank you all.
Visited General Surgery on May 2023
Review titled North Tyneside General Hospital
Replied on 06 June 2023
Dear Nicolas, Firstly, we all are wishing you the very best with your recovery since your operation with us at North Tyneside General Hospital. What can we say? What a lovely review, a pleasure to read on all fronts. It will be a joy to share your review with the surgical team and volunteers who played such vital roles in your care and made your journey such a smooth and friendly one. We understand how daunting it can be coming into hospital for any procedure – it is so nice to read that we got everything right for you, when you needed it most. Hopefully your review will be of comfort to those who may be coming to see us in the future. All the best with your recovery and thanks again for writing such a glowing and thoughtful review of your care – amazing reflections to read. Take care and all the very best, The Experience Team
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Review titled Staff
Rated 3 stars out of 5
by Anonymous - Posted on 22 April 2023
I am a child and I went here for an ecg today. As I was walking down the corridor with my assigned nurse, she or her partner didn’t say hello. There were two nurses in the room and they didn’t even talk to me. To me this seemed quite rude as I was a patient entering this hospital. As well as this, when I entered the hospital, the only people giving us directions to our room thing was the cleaners as there was no one else.
Visited Cardiology on April 2023
Review titled North Tyneside General Hospital
Replied on 24 April 2023
Dear patient, We’re sorry to read about your experience and we would like to know more so we can learn and improve based on your care. It would be really helpful for us to know the name of the department you visited as well as the time and date you saw us. This would really help us to ensure we do all we can to learn from your care so we can make things better. Please email us with this information to patient.experience@nhct.nhs.uk and we will get back to you with your options should you wish to take this further. We will be looking out for your email. Take care, The Experience Team
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Review titled Fantastic
Rated 5 stars out of 5
by Davey f - Posted on 24 March 2023
Went in for hernia surgery been terrified for months and anxiety through the roof however all the staff nurses surgeon and antithesis care assistants and everybody else were absolutely amazing the horrific experience I was thinking of was the exact opposite I cannot thank this hospital enough for the way I was treated only regret is I never got to thank the surgeon in person for the fantastic work he done lovely amazing people thank you so much
Visited General Surgery on March 2023
Review titled North Tyneside General Hospital
Replied on 30 March 2023
Dear Davey, Firstly I hope you are recovering well following your surgery with us? Thank you for taking the time to share your experience with us, its great to read that it was such a positive one. No doubt your review will be of comfort to others due to visit us for the same procedure. We will do our best to share your review with the team involved in your surgery. If you happen to know the name of the surgeon please email us at patient.experience@nhct.nhs.uk and we will share your feedback directly with them. All the best with your recovery. Take care, The Experience Team
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Review titled Mysterious Complete Absence of Information
Rated 3 stars out of 5
by Bob Bell - Posted on 15 March 2023
I receive a letter saying I am to have a bone scan. The letter does not say where. An accompanying note about COVID mentions ‘Radiology Department’. I look up North Tyneside Hospital on-line and there is no tab for ‘Departments’ - there is a tab for ‘Services’ ’. Radiology is not mentioned in this list. So am I expected to have to wander around asking where exactly is the bone scan unit ? P
Visited Don't know on March 2023
Review titled North Tyneside General Hospital
Replied on 16 March 2023
Dear Bob, Thank you very much for this feedback about the lack of information on your appointment letter. Is there a telephone number at the top of the letter for you to ring if you have a question about your appointment? If not, you should be able to find out the location of your appointment by calling 0344 811 8118 between 8am to 6pm, Monday to Friday. It would be best to have your letter with you when you make the call so that you can provide details such as your hospital number. For your information, the x-ray department is not far from the main hospital entrance, and someone at the reception desk will be able to explain how to get there. If you have any further problems, you can email us at patient.experience@nhct.nhs.uk with information such as your name, date of birth and details of your appointment, and we will try to find out more about your appointment.. In the meantime, we will forward your feedback to our Contact Centre (which deals with appointment letters) so that they are aware of this error, and will also ask that the information on our website be checked. Thank you for bringing this to our attention. With best wishes, The Experience Team
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Review titled A good experience
Rated 5 stars out of 5
by Maxine Hepple - Posted on 17 February 2023
Had carpal tunnel surgery as a day patient. I was apprehensive and scared about going. I had no need to be. Every single member of the team was pleasant, professional, helpful and kind, including those who were not directly involved but smiled at me as went to and from surgery. I was well informed what to expect and the surgeon and team were efficient and put me at ease. I am very grateful to everyone who helped me and so pleased to have seen so many going the extra mile to make this experience a positive one.
Visited General Surgery on February 2023
Review titled North Tyneside General Hospital
Replied on 20 February 2023
Dear Maxine, Firstly I hope you are recovering well following your surgery. Thank you for writing your review and sharing your experience of care with us. It is lovely to hear that you were so well looked after, hopefully your review will be of comfort to those who may be coming into hospital for a similar procedure. We will ensure your review is shared back with the team so they too can reflect upon your care. All the best with your recovery, The Experience Team
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Review titled Exceptional Care
Rated 5 stars out of 5
by Amy - Posted on 14 February 2023
I can’t thank the my IBD team enough for all they do for me. I get seen promptly if I am having any issues. They keep to their appointment times and always follow up with anything I have asked. They make me feel very comfortable with something that can be difficult to talk about. I can’t speak highly enough of them. They really go that extra mile and make me feel very cared for. I am very grateful to them and the NHS.
Visited Gastrointestinal and Liver services on February 2023
Review titled North Tyneside General Hospital
Replied on 15 February 2023
Dear Amy, Thank you for writing your review to highlight and celebrate the hard-work of our IBD team. Thank you so much for recognising the extra miles and lengths the IBD team have gone to – ensuring your comfort and continuity of care. We will do all we an to ensure your review reaches the IBD team at North Tyneside General Hospital. All the best, The Experience Team
Provided by Care opinion
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Review titled Ward 8
Rated 5 stars out of 5
by Susan - Posted on 04 February 2023
This is my first visit to this hospital I found that the staff and doctors where very helpful,, they made you feel at ease very friendly and very sociable people,,nothing was a bother to them,,they certainly look after there patience. All hospitals staff deserve the pay rise,,the NHS is the back bone of our country. Thankyou all to these amazing people. Kind regards Susan.
Visited Pain Management on February 2023
Review titled North Tyneside General Hospital
Replied on 07 February 2023
Dear Susan, Thank you very much for taking the time to reflect upon your time with us at North Tyneside General Hospital on Ward 8. It's great that everything went so well for you. We will make sure your words reach the team on Ward 8 so they too can look back on your care and all the aspects they got right for you. Well done Ward 8! Thanks again and take care, The Experience Team
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Review titled Amazing care
Rated 5 stars out of 5
by Heather - Posted on 22 January 2023
Just wanted to say thank you to everyone I encountered in the surgery department, theatre and orthopedic ward. Everyone was so friendly, professional and reassuring. I felt very well looked after from start to finish.
Visited General Surgery on January 2023
Review titled North Tyneside General Hospital
Replied on 26 January 2023
Dear Heather, Thank you for taking time to show thanks to the team who cared for you on our orthopaedic ward at North Tyneside General Hospital. It great to read that everyone involved in your care was friendly, professional and reassuring. This is truly wonderful to read. We will share your feedback with the team who cared for you so they can absorb your well-deserved praise. Take care, The Experience Team
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Review titled Excellent speedy service
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
Arrived about 16.00 and booked in. Seen and assessed by a practitioner within 20 mins. Xrayed, reviewed and given a follow up appointment in less than an hour. Speedy, efficient and friendly. Just brilliant.
Visited Urgent Treatment Centre on January 2023
Review titled North Tyneside General Hospital
Replied on 12 January 2023
Dear patient, Thank you for taking the time to write this review, it is great to know that you received such prompt care at North Tyneside General Hospital. We will share your review with the team in Urgent Care to ensure they are given the opportunity to read your kind words of recognition. All the best and take care, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust