North Tyneside General Hospital
Rake Lane, North Shields, NE29 8NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about North Tyneside General Hospital.
Reviews
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Review titled Fantastic
Rated 5 stars out of 5
by Davey f - Posted on 24 March 2023
Went in for hernia surgery been terrified for months and anxiety through the roof however all the staff nurses surgeon and antithesis care assistants and everybody else were absolutely amazing the horrific experience I was thinking of was the exact opposite I cannot thank this hospital enough for the way I was treated only regret is I never got to thank the surgeon in person for the fantastic work he done lovely amazing people thank you so much
Visited General Surgery on March 2023
Review titled North Tyneside General Hospital
Replied on 30 March 2023
Dear Davey, Firstly I hope you are recovering well following your surgery with us? Thank you for taking the time to share your experience with us, its great to read that it was such a positive one. No doubt your review will be of comfort to others due to visit us for the same procedure. We will do our best to share your review with the team involved in your surgery. If you happen to know the name of the surgeon please email us at patient.experience@nhct.nhs.uk and we will share your feedback directly with them. All the best with your recovery. Take care, The Experience Team
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Review titled Mysterious Complete Absence of Information
Rated 3 stars out of 5
by Bob Bell - Posted on 15 March 2023
I receive a letter saying I am to have a bone scan. The letter does not say where. An accompanying note about COVID mentions ‘Radiology Department’. I look up North Tyneside Hospital on-line and there is no tab for ‘Departments’ - there is a tab for ‘Services’ ’. Radiology is not mentioned in this list. So am I expected to have to wander around asking where exactly is the bone scan unit ? P
Visited Don't know on March 2023
Review titled North Tyneside General Hospital
Replied on 16 March 2023
Dear Bob, Thank you very much for this feedback about the lack of information on your appointment letter. Is there a telephone number at the top of the letter for you to ring if you have a question about your appointment? If not, you should be able to find out the location of your appointment by calling 0344 811 8118 between 8am to 6pm, Monday to Friday. It would be best to have your letter with you when you make the call so that you can provide details such as your hospital number. For your information, the x-ray department is not far from the main hospital entrance, and someone at the reception desk will be able to explain how to get there. If you have any further problems, you can email us at patient.experience@nhct.nhs.uk with information such as your name, date of birth and details of your appointment, and we will try to find out more about your appointment.. In the meantime, we will forward your feedback to our Contact Centre (which deals with appointment letters) so that they are aware of this error, and will also ask that the information on our website be checked. Thank you for bringing this to our attention. With best wishes, The Experience Team
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Review titled A good experience
Rated 5 stars out of 5
by Maxine Hepple - Posted on 17 February 2023
Had carpal tunnel surgery as a day patient. I was apprehensive and scared about going. I had no need to be. Every single member of the team was pleasant, professional, helpful and kind, including those who were not directly involved but smiled at me as went to and from surgery. I was well informed what to expect and the surgeon and team were efficient and put me at ease. I am very grateful to everyone who helped me and so pleased to have seen so many going the extra mile to make this experience a positive one.
Visited General Surgery on February 2023
Review titled North Tyneside General Hospital
Replied on 20 February 2023
Dear Maxine, Firstly I hope you are recovering well following your surgery. Thank you for writing your review and sharing your experience of care with us. It is lovely to hear that you were so well looked after, hopefully your review will be of comfort to those who may be coming into hospital for a similar procedure. We will ensure your review is shared back with the team so they too can reflect upon your care. All the best with your recovery, The Experience Team
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Review titled Exceptional Care
Rated 5 stars out of 5
by Amy - Posted on 14 February 2023
I can’t thank the my IBD team enough for all they do for me. I get seen promptly if I am having any issues. They keep to their appointment times and always follow up with anything I have asked. They make me feel very comfortable with something that can be difficult to talk about. I can’t speak highly enough of them. They really go that extra mile and make me feel very cared for. I am very grateful to them and the NHS.
Visited Gastrointestinal and Liver services on February 2023
Review titled North Tyneside General Hospital
Replied on 15 February 2023
Dear Amy, Thank you for writing your review to highlight and celebrate the hard-work of our IBD team. Thank you so much for recognising the extra miles and lengths the IBD team have gone to – ensuring your comfort and continuity of care. We will do all we an to ensure your review reaches the IBD team at North Tyneside General Hospital. All the best, The Experience Team
Provided by Care opinion
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Review titled Ward 8
Rated 5 stars out of 5
by Susan - Posted on 04 February 2023
This is my first visit to this hospital I found that the staff and doctors where very helpful,, they made you feel at ease very friendly and very sociable people,,nothing was a bother to them,,they certainly look after there patience. All hospitals staff deserve the pay rise,,the NHS is the back bone of our country. Thankyou all to these amazing people. Kind regards Susan.
Visited Pain Management on February 2023
Review titled North Tyneside General Hospital
Replied on 07 February 2023
Dear Susan, Thank you very much for taking the time to reflect upon your time with us at North Tyneside General Hospital on Ward 8. It's great that everything went so well for you. We will make sure your words reach the team on Ward 8 so they too can look back on your care and all the aspects they got right for you. Well done Ward 8! Thanks again and take care, The Experience Team
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Review titled Amazing care
Rated 5 stars out of 5
by Heather - Posted on 22 January 2023
Just wanted to say thank you to everyone I encountered in the surgery department, theatre and orthopedic ward. Everyone was so friendly, professional and reassuring. I felt very well looked after from start to finish.
Visited General Surgery on January 2023
Review titled North Tyneside General Hospital
Replied on 26 January 2023
Dear Heather, Thank you for taking time to show thanks to the team who cared for you on our orthopaedic ward at North Tyneside General Hospital. It great to read that everyone involved in your care was friendly, professional and reassuring. This is truly wonderful to read. We will share your feedback with the team who cared for you so they can absorb your well-deserved praise. Take care, The Experience Team
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Review titled Excellent speedy service
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
Arrived about 16.00 and booked in. Seen and assessed by a practitioner within 20 mins. Xrayed, reviewed and given a follow up appointment in less than an hour. Speedy, efficient and friendly. Just brilliant.
Visited Urgent Treatment Centre on January 2023
Review titled North Tyneside General Hospital
Replied on 12 January 2023
Dear patient, Thank you for taking the time to write this review, it is great to know that you received such prompt care at North Tyneside General Hospital. We will share your review with the team in Urgent Care to ensure they are given the opportunity to read your kind words of recognition. All the best and take care, The Experience Team
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Review titled Really Friendly Clinic
Rated 5 stars out of 5
by Trisha - Posted on 22 November 2022
The visit today was efficient and all staff were really friendly and attentive. A lovely atmosphere in the clinic, which I think demonstrates a well led team. Thank you.
Visited Gastrointestinal and Liver services on November 2022
Review titled North Tyneside General Hospital
Replied on 28 November 2022
Dear Trisha, Thank you for taking the time to share your review with us, so soon after your visit to our clinic. It would be lovely to pass on your thanks to the team who cared for you. This would be tricky for us without knowing which department you visited, please could you email us with this information to patient.experience@nhct.nhs.uk and we will be delighted to share your lovely feedback with the correct team. We will look out for your email. Heather Heather Gibson Patient Experience Team Manager
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Review titled Excellent experience
Rated 5 stars out of 5
by Jan F - Posted on 11 November 2022
I would like to say a huge thank you to all the staff at North Tyneside hospital who took care of me during my recent outpatient procedure in the gynaecology department. The staff were very caring and supportive and this made the whole experience much easier to cope with. Outstanding treatment and care from a wonderful team.
Visited Gynaecology on November 2022
Review titled North Tyneside General Hospital
Replied on 14 November 2022
Dear Jan, What a lovely review of our gynaecology department at North Tyneside hospital. It's reassuring to read that our team were able to comfort you during your procedure. Your review is such great recognition for all of their hard work to provide the best care possible. I will ensure everyone in the team is given the opportunity to read your kind review. Thank you so much for sharing your story. Take care, Heather Gibson Patient Experience Team Manager
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Review titled Excellent experience and very relieved
Rated 5 stars out of 5
by Norma Kennedy - Posted on 22 September 2022
As a result of an accident I had a complex fracture and was treated at Cramlington hospital where my experience was horrible. Lack of patient care and communication made the whole experience traumatic and frightening for myself and my family. I was really anxious about going back to hospital but from the moment I got to Rake Lane I felt safe and cared for. Every person I came into contact with was kind and considerate and knew exactly what they were doing. I was really anxious but was reassured and I am very grateful for the basic kindness that was shown. Something Cramlington can maybe learn from. Thank you Rake Lane well done.
Visited Orthopaedics on September 2022
Review titled North Tyneside General Hospital
Replied on 26 September 2022
Dear Norma, Firstly I hope you are now on the road to recovery following your recent accident. I can only imagine this must have been a very uncertain and challenging time for you and your family. Thank you for taking the time to share your feedback with us regarding both of your visits to our hospitals. Your feedback for both departments will be shared back with the relevant members of staff. Regarding your visit to our hospital in Cramlington, if you would like to find out your options to giving more detailed feedback about your experience please do email us privately to patient.experience@nhct.nhs.uk. Thanks again for your feedback and I wish you well with your recovery. Take care, Paul Paul Drummond Improvement Facilitator Patient Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust