North Tyneside General Hospital
Rake Lane, North Shields, NE29 8NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding Service
Rated 5 stars out of 5
by David Hindson - Posted on 30 July 2022
This was my first visit to North Tyneside hospital. I think the whole experience was very good. Parking, not an issue. Front of house staff were friendly and helpful. The staff I needed to see were all very polite and professional and waiting times were very short. I feel the staff went above and beyond. The npr worked well when leaving the car park so no need to insert parking ticket. Thank you.
Visited Cardiology on July 2022
Review titled North Tyneside General Hospital
Replied on 01 August 2022
Dear David, Thank you very much for reviewing your experience at North Tyneside General Hospital. I am so pleased that you found the staff to be helpful, friendly and professional, and that you didn’t have to wait too long. It’s also good to hear that the parking was easy and straightforward! I would really like to pass your comments on to the staff who looked after you when you came for your appointment. Would you be so kind as to email me at: Patient.Experience@northumbria-healthcare.nhs.uk with details of which department or clinic you attended? Thank you again, and take care. Best wishes, Heather Heather Gibson Patient Experience Team Manager
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Review titled Excellent Care.
Rated 5 stars out of 5
by Ann York - Posted on 11 July 2022
The care and attention I received from the Day surgical ward, theatre staff and ward 8 was excellent. My thanks go to everyone, porters, cleaners, tea ladies, theatre staff, nursing staff and physio's for the manner in which they carry out their duties. Nothing is too much trouble for them, they always had a kind word and a smile on their faces. Thank you to everyone, you are a credit to the NHS, and we are so lucky to have the NHS itself.
Visited Orthopaedics on July 2022
Review titled North Tyneside General Hospital
Replied on 11 July 2022
Dear Ann What a lovely review! I am delighted that you received such a high standard of care while you were with us at North Tyneside General Hospital, ward 8. Its especially nice to see so many different specialties of staff mentioned in your review - it's such a testament to all those involved in your care. I will ensure all those you have praised in your review are given the opportunity to read your kind words. All the best with your recovery, Take care, Heather Heather Gibson Patient Experience Team Manager
Information supplied by Northumbria Healthcare NHS Foundation Trust