North Tyneside General Hospital
Rake Lane, North Shields, NE29 8NHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing service from Endoscopy Department
Rated 5 stars out of 5
by Susan Chilton - Posted on 24 June 2024
Endoscopy Department not appear on previous list. But review is for Endoscopy Department I would like to thank the Team today who conducted my Colonoscopy at North Tyneside Hospital. 24 June I have been blown away with the service provided by the Bowel Screening Service . The team today doing my colonoscopy, were absolutely outstanding. All staff present, were a credit to the department, made me feel so at ease, were so friendly and professional and made me feel so special and cared for. The NHS get such a battering at times, but what I have received over the past 3 weeks has been nothing short of an am amazing service. I feel so very lucky to have been in such safe hands. I am truly grateful to the consultant for her amazing skills , she is surrounded by a fabulous team of nurses and health care professionals. Please pass on my thank to everyone who looked after me so well today. I wish I coukd reveal the names. ❤️ to yiu all Very best regards Sue Chilton
Visited Don't know on June 2024
Review titled North Tyneside General Hospital
Replied on 26 June 2024
Dear Sue, Firstly, we hope you are feeling well after your recent colonoscopy. It has been a pleasure to read how positive your experience was during your time with us. We will forward on your lovely review to the Endoscopy Unit team at North Tyneside. Best Wishes, The Experience Team
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Review titled Embarrassed
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
I recently had a chest X Ray at North Tyneside General Hospital, I've had previous chest x rays at this hospital without any problems at all but on this occasion 12th June 2024 I had an experience which made me feel very anxious and triggered my anxiety, the waiting area beside the actual x ray rooms and changing rooms was very busy with lots of people men and women, my name was called then for everyone to hear the nurse asked if I was wearing a bra then also for everyone to hear asked if it had wires in, never have I been asked that before, I've always been told to take everything off from the waist up and put a gown on, neither have I been in that area when it's been so busy but with lots of seats available in the waiting area where the x ray reception is, this experience was really embarrassing for me I already suffer from severe anxiety,I then had to come out the changing room wearing a gown with nothing underneath which made me feel really vulnerable infront of lots of members of the public, this has never happened to me previously, it might be an idea to tell staff to be discreet in future its nerve racking to start with when having tests done, you want to feel at ease, maybe people waiting could be sat in the main area beside the reception and called through when they are ready for you or even a couple at a time, it would make it alot less stressful on the patient
Visited Don't know on June 2024
Review titled North Tyneside General Hospital
Replied on 21 June 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review. We are sorry that your experience of our service made you feel this way and we would like to look into this further with you. With your consent (or the consent of the person you are representing), we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. If you wish to proceed with this, can you please provide the information detailed below to our Patient Experience inbox; patient.experience@northumbria-healthcare.nhs.uk. Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
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Review titled Hip replacement - amazing
Rated 5 stars out of 5
by Jan - Posted on 27 June 2024
From start to finish, the staff at North Tyneside Hospital were amazing. The staff on Ward 6 made me feel comfortable, saw to all of my needs and treated me with respect and a good dose of laughter. No ask was ever too much, no matter the time of day or night (I had to overnight, due to procedure being in the later afternoon). I have to say it was a great experience .... up and walking same day, home the next ..... Physios were amazing to help transition to crutches, then sticks.... all involved in my procedure were top of form! A big thank you and well done!!!!
Visited Orthopaedics on June 2024
Review titled North Tyneside General Hospital
Replied on 28 June 2024
Dear Jan, Firstly, we hope you are recovering well from your recent hip replacement surgery. Thank you for taking the time to leave a review. It has been a pleasure to read that your experience on Ward 6 at North Tyneside General Hospital was such a positive one. To hear the staff were amazing, made you feel comfortable and very helpful during the day and night is fantastic. We will pass on your lovely review to the team on Ward 6. We wish you all the best in your continued recovery. Kindest Regards, The Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Gemma Owens - Posted on 19 April 2024
I would just like to say a huge Thank You to the ladies who cared for and supported me today during with what could have been absolutely terrifying if not for their compassion, patience and wonderful personalities. I forget all the names but please pass on this message as I really do appreciate everything they did for me.
Visited Gynaecology on April 2024
Review titled North Tyneside General Hospital
Replied on 22 April 2024
Dear Gemma, Firstly, thank you for taking the time to leave us a review. It has been lovely to read that your experience with us was positive. We are happy to hear that you felt supported by the staff and that they showed compassion and patience whilst caring for you. We would love the opportunity to share your comments with the staff/team involved in your care. If you would be happy for us to do so, could you please forward your details on to us at: patient.experience@northumbria-healthcare.nhs.uk. Best Wishes, The Experience Team
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Review titled Great hospital
by Elizabeth bedigan - Posted on 27 April 2024
Thank you North tyneside hospital for a well looked after experience with my hip replacement I was so well looked after wonderful consultant and great staff I was put at ease throughout
Visited April 2024
Review titled North Tyneside General Hospital
Replied on 17 June 2024
Dear Elizabeth, Thank you very much for taking the time to get in touch and tell us about your recent experience of a hip replacement at North Tyneside Hospital. We are pleased to hear that you felt well looked after by the team, and we will make sure that they read your kind comments. Wishing you all the best with your recovery, The Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Kenneth Patterson - Posted on 19 April 2024
Just hand a robotic hernia operation yesterday at nt day surgery unit , the ward staff nurses were excellent, the surgery staff and the consultant mr liam horganwas excellent with the operation I can’t thank him enough and the staff. Kind regards, Kenneth Patterson
Visited Urology on April 2024
Review titled North Tyneside General Hospital
Replied on 19 April 2024
Dear Kenneth, Firstly, we hope you are having a smooth recovery from your recent surgery. Thank you very much for taking the time to leave a review of our Surgical Day Unit at North Tyneside General Hospital. It has been a pleasure to read that the nurses, surgery staff and Mr Horgan were all excellent. We will pass your kind comments on to the staff and departments that you have mentioned. Best Wishes, The Experience Team
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Review titled Ultrasoud in Xray
Rated 5 stars out of 5
by Christine Kay - Posted on 10 May 2024
Truly excellent service. Friendly, professional staff who put me at ease and made me laugh. Super quick appointment too. Everything was explained clearly.
Visited Don't know on April 2024
Review titled North Tyneside General Hospital
Replied on 10 May 2024
Dear Christine, Thank you for sharing your review. We are delighted to hear the service you received in the X-ray department was Excellent and professional. We will pass on your lovely words to the team. Best wishes, The Experience Team
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Review titled No empathy whatsoever
Rated 1 star out of 5
by Emma - Posted on 07 April 2024
Horrendous! 3 x men in x-ray(angiogram). Male nurse trying pushing saline into right arm when not in vein. Very sore. He asked me if I was on blood thinners??? No I'm not. It's still very sore and bruised 3 x days now so may be taking this further if it doesn't heal properly. Not experienced this before.
Visited Cardiology on April 2024
Review titled North Tyneside General Hospital
Replied on 11 April 2024
Dear Emma, We are very sorry to hear that you had a painful experience when you had an angiogram at North Tyneside General Hospital and hope that your arm is now feeling better. We will pass your feedback on to the department concerned. If you are still experiencing on-going issues and want this to be looked into further, please email us at: Patient.Experience@northumbria-healthcare.nhs.uk, and include your full name and the date of your appointment. With best wishes, The Experience Team
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Review titled Fantastic experience
Rated 5 stars out of 5
by C astrop - Posted on 30 April 2024
I attended yesterday for a procedure that I was very anxious about. The consultant was absolutely amazing, explained everything really clearly before and after the procedure so I had a full understanding. The procedure itself was not as bad as I expected. The consultant was gentle, considerate and made the whole experience as good as it could be. My experience was a very positive one and I would like to thank all involved
Visited Gynaecology on April 2024
Review titled North Tyneside General Hospital
Replied on 30 April 2024
Dear patient, Thank you very much for taking the time to write a review, we are so glad that you had a positive experience at North Tyneside General Hospital. It is great to read the consultant explained everything to you, so you had a full understanding of your procedure, as well as being gentle and considerate. Could you please let us know which department you attended at North Tyneside General Hospital by emailing Patient.Experience@northumbria-healthcare.nhs.uk, so we can pass on your lovely comments to the staff involved with your care? Kind regards, The Experience Team
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Review titled Hurry and lack of interest
Rated 2 stars out of 5
by Anonymous - Posted on 13 March 2024
I had another obstetrician appointment today, the last one before giving birth. The only question I was asked was "are you alright". I had to request everything myself - a scan, prescription and C-section booking. During the midwife appointment I was told that I'll learn everything I need to know about the operation during the obstetrics appointment. On my recent scan I was told exactly the same. Yet the only chat with an obstetrician ended with "are you feeling alright? - Yes". No checkup, no explanation of the upcoming procedures, nothing. Just haste and wasted hope for more information. It really shouldn't be my role to ask uncle Google about everything. I should get the information about the C-section from the midwives and doctors but really, I feel like no one cares. It's been a miserable experience to attend all the obstetrician appointments at North Tyneside Hospital. I learned nothing, had checked nothing, and felt like it was a waste of my time because they could just call me with silly questions like "are you alright?", it would be no difference. Additionally, the prescription requested by me was faulty and I had to wait half an hour for someone to get back to the obstetrician to amend it. The promised scan is still not visible in my Badger Notes so I assume I'll need to request it yet again as well. In short, that appointment was just a disaster. What if I were an unexperienced first-time mother with less knowledge and assertiveness? I'd probably get no prescription, no scan, and no C-section booked. And the appointment would end with "I feel alright". It's a shame and waste of money.
Visited Obstetrics And Gynaecology on March 2024
Review titled North Tyneside General Hospital
Replied on 14 March 2024
Dear patient, Thank you for bringing your experience of our obstetrics service at North Tyneside General Hospital to our attention. We are sorry that your experience did not meet your expectations and we would like to do all we can to put this right. As your review is anonymous we are limited as to how best we can learn and improve based on your care. We would encourage you to contact us directly to our email address patient.experience@nhct.nhs.uk. This will allow us to have a confidential discussion about your options as we want you to feel as supported and informed whilst accessing treatment with us. We will look out for your email. Take care, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust