North Tyneside General Hospital
Rake Lane, North Shields, NE29 8NHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding team and practice on ward 12
Rated 5 stars out of 5
by Pam de Wavrin - Posted on 01 March 2024
Without exception every member of the ward 12 team showed my Mothers Brother, the utmost respect and tenderness whilst providing him with the most outstanding nursing care I have ever had the pleasure in witnessing. His dignity was always maintained, his pain carefully controlled, and his personal hygiene care was impeccable. Furthermore, every single member of the team across all roles went out of their way to offer my mother and myself, care and compassion. Caring for our comfort and wellbeing as well as all of the patients on a busy ward. The staff were always polite, kind, courteous and happy even when tired. From the bottom of our hearts thank you, you are the pride of the nhs and each a star in your own right.
Visited Geriatric Medicine on February 2024
Review titled North Tyneside General Hospital
Replied on 14 March 2024
Dear Pam, Thank you for writing this lovely review of your relatives care on Ward 12 at North Tyneside General Hospital. It is great to read that they were so well taken care of and that all of their needs were met. Your lovely review will be shared with the team on Ward 12 who will undoubtedly be thrilled to know they got everything right. All the best to you and your family. Take care, The Experience Team
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Review titled ACL reconstruction surgery
Rated 5 stars out of 5
by Laura - Posted on 21 March 2024
The care I received was excellent. On the day of the surgery I was made to feel at ease, the staff were all friendly and caring. The ward was quiet, clean and comfortable. The anaesthetic was a little uncomfortable to have done but the nurse and doctor were fabulous at keeping me calm and making it as quick and comfortable as possible. The surgery outcome is good and healing well. Thank you!
Visited Orthopaedics on February 2024
Review titled North Tyneside General Hospital
Replied on 21 March 2024
Dear Laura, Firstly, we are glad to hear that you are recovering well following your surgery at North Tyneside General Hospital. Thank you for taking the time to write this review. It is wonderful to hear that you felt the staff were all caring and friendly, and made you feel calm. We will do all we can to ensure the members of staff you mention are given the opportunity to read your lovely review. Take care, The Experience Team
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Review titled Wonderful service
Rated 5 stars out of 5
by Ruth Webb - Posted on 10 January 2024
Can’t praise highly enough. Lovely, friendly, efficient, reassuring staff. Everything was explained carefully and thoroughly. Can’t fault the service.
Visited Bariatric surgery on January 2024
Review titled North Tyneside General Hospital
Replied on 11 January 2024
Dear Ruth, Thank you very much for your kind review of the service which you received at North Tyneside General Hospital. We would love to forward this directly to the service which looked after you- we can do this if you could email us with details of which team you saw. Our email is: Patient.Experience@northumbria-healthcare.nhs.uk Thank you, The Experience Team
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Review titled fantastic hospital
Rated 5 stars out of 5
by Ann Fraser - Posted on 15 December 2023
I had my left hip replaced. My whole experience was wonderful in all respects I could not fault a thing. Everything was excellent from before surgery, recovery and on Ward 6. The Surgeon, Recovery Nurse and all the staff on the ward were so helpful, friendly, polite and they all kept me informed as to what was happening
Visited Orthopaedics on December 2023
Review titled North Tyneside General Hospital
Replied on 04 January 2024
Dear Ann, Thank you so much for your kind review of the treatment you received when you had your recent surgery at North Tyneside Hospital. I am pleased to read that the staff were helpful and informative, and that you had such a positive experience. The team who looked after you will be delighted by your feedback. I hope that you are recovering well. Take care, The Experience Team Northumbria Healthcare NHS Foundation Trust
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Review titled Gynaecology
Rated 1 star out of 5
by Amanda burns - Posted on 13 December 2023
I got sent here for to see a doctor about a hysterectomy and just get told we try different options first yet this is not why I went here I want a hysterectomy not try other options
Visited Gynaecology on December 2023
Review titled North Tyneside General Hospital
Replied on 15 December 2023
Dear Amanda, We’re sorry to read your review and to hear how frustrated you are feeling. We would welcome the opportunity to discuss this with you further. Please get in touch by emailing patient.experience@nhct.nhs.uk and we will get back to you. We will look out for your email. Take care, The Experience Team
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Review titled Superb experience
Rated 5 stars out of 5
by Thomas Charnley - Posted on 11 January 2024
I had a total knee replacement at short notice, the pre-treatment information was nevertheless excellent. On the day the end to end care was exemplary, the surgeon being really reassuring and pleasant and after care the same. Would recommend without hesitation. Thank you all!
Visited Orthopaedics on December 2023
Review titled North Tyneside General Hospital
Replied on 15 January 2024
Dear Kristen, Firstly, we hope you are recovering well following your surgery last week. Thank you for taking the time during your recovery to praise the staff who cared for you on Ward 15 at Wansbeck General Hospital. We will share your review with the team who I am sure will be delighted. Take care, The Experience Team
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Review titled No care given
Rated 2 stars out of 5
by Gary - Posted on 03 November 2023
I left my dermatology appointment today feeling upset and disappointed. I wasn't listened to, i wasn't examined and i have been left with psoriasis all over my face and body because my liver ALTs were a little high 4 weeks ago. It was a rushed appointment with zero benefits other than i can now take methotrexate again, starting from zero after having years of treatment undone for no reason. Absolutely zero care about the mental side effects of having unsightly psoriasis all over my face.
Visited Dermatology on November 2023
Review titled North Tyneside General Hospital
Replied on 06 November 2023
Dear Gary, Thank you for bringing this to our attention. We are very sorry to read about the physical and emotional distress you feel following your appointment, we would like to discuss your options further via email. We would encourage you to please email us at patient.experience@nhct.nhs.uk and we will respond with the number of options available to you. We look forward to hearing from you. Take care, The Experience Team
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Review titled Unwelcoming and deplorable service
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2023
Today I had a gynaecology outpatient appointment at Rake Lane Hospital sent there by m6 GP practice as I'm very anxious about the test I require and my GP thought this would be the best place to go. There was no enclosed map or directions to help find it and it is a very hidden away department. I asked volunteers and medical staff for directions and eventually someone took me to the right place. On arrival the receptionist was unwelcoming, the waiting room is small and dirty, clumps of black hair lying on the floor. The whiteboard detailing clinical staff in attendance contained yesterdays details. I was told there would be a 45 minute delay. After 50 minutes the Receptionist put on her coat and went home with no update given to everyone sitting waiting in this cramped space. Other patients who arrived after me came and went. After waiting more than one hour I went to look for a member of staff, found a physiotherapist who was helpful and sought a Gynaecology department staff member who I told I could wait no longer and was leaving. A poor experience which did nothing to help my anxieties, I feel there was a lack of care or understanding for patients today. Communication is vital in any organisation and patients appreciate whiteboards being kept up to date with information and to know who is in attendance. A more welcoming atmosphere too.
Visited Gynaecology on November 2023
Review titled North Tyneside General Hospital
Replied on 06 November 2023
Dear Patient, We’re sorry to read about your recent experience within The Outpatients Department at North Tyneside General Hospital. We would like to do all we can to learn from your experience and discuss your options with you. Please could you email us at patient.experience@nhct.nhs.uk and we will respond quickly to discuss these with you. In the meantime we will share your feedback anonymously with the senior team within Outpatients for their learning. Take care, The Experience Team
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Review titled Too cautious...
Rated 2 stars out of 5
by Susan - Posted on 16 October 2023
I went to have a cut looked at, because I thought it was infected. They looked at the cut and agreed it was infected. They could have dressed it and given me antibiotics and sent me in my way. However, they thought it needed to be looked at by plastics at Cramlington Hospital. I asked if I could go to ambulatory care in the morning, but no, I had to go now. I arrived at A&E, and after 6 hours saw a plastics consultant. He agreed it was infected, gave me antibiotics, redressed the wound, and sent me on my way. At 4am! So if Rake Lane had given me antibiotics I could have been home by 10, getting much needed rest, as it is I wasted my time and that of the Nhs, and didn't get home until after 4.30am. The nurses were lovely at Rake Lane, but a bit too cautious on this, and many other occasions, instead of treating something simple sending me off to wait at Cramlington for hours. Turning Rake Lane into an appointment only urgent care centre was supposed to ease the pressure on Cramlington, not increase it. I just wish they could treat me, and not refer me on.
Visited Urgent Treatment Centre on October 2023
Review titled North Tyneside General Hospital
Replied on 24 October 2023
Dear Susan, We’re sorry to read about your finger injury and hope the antibiotics are working as directed. Thank you for bringing your experience to our attention, there are several options available to you and we would like the opportunity to discuss these with you. Please email us at patient.experience@nhct.nhs.uk and we can go through these with you. In the meantime, your anonymous review will be shared with the team for their learning purposes. We look forward to hearing from you. Take care, The Experience Team
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Review titled Superb kindness
Rated 5 stars out of 5
by Ali - Posted on 26 October 2023
Just wanted to thank all the staff in the Respiratory Clinic, they were all very kind & helpful. Although we were there for over 2 hrs, we were treated with upmost dedication. They were very busy, but still treated us so well.
Visited Respiratory Medicine on October 2023
Review titled North Tyneside General Hospital
Replied on 27 October 2023
Dear Ali, Thank you for taking the time to thank the staff within our Respiratory Clinic at North Tyneside General Hospital for the care they gave you. The dedicated care you describe is exactly what we strive for. All the best and take care, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust