Northampton General Hospital (Acute)
Cliftonville, Northampton, Northamptonshire, NN1 5BDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Northampton General Hospital (Acute).
Reviews
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Review titled Amazing People
Rated 5 stars out of 5
by Owen Pickering - Posted on 17 February 2023
Today marks the end of my very long treatment at Northampton General Hospital starting well over 5 years ago the staff have been absolutely amazing. It's the staff that really make this place work! I have loved my time here and the treatment has been brilliant. Absolutely no regrets at all! I will miss the staff in the department so much and hopefully one day I may see them again. I have gotten to know them over the years and being their longest distance patient it makes the journey well worth it! Thank you again for everything! Maxillofacial team!
Visited Dentistry and Orthodontics on February 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience throughout your time with the Maxillofacial team, and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Sarah - Posted on 13 February 2023
I was bitten by an animal and my hand had become infected over night , I went to a & e first thing and within 30 min I was seen and treated , staff are lovely . Appreciate all you do and put up with , thank you
Visited Accident and emergency services on February 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our A&E department, and were pleased with your treatment and care from the staff looking after you. Your comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
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Review titled Ignored my urgency
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2023
I was told to go to accident and emergency by my gp deeming my symptoms were urgent a nurse shook her head as to why my gp would deem my chest pain shortness of breath coughing up blood or pain I was sent to urgent care more than twenty ppl waiting I didn’t get blood pressure checked nor my spo checked I can’t sit anywhere no one seems to care so i went home to care for myself one nurse who saw me outside panting she said to go home and call 999 for an ambulance this is the state we are in I feel sad I feel let down should I just go home and die then they will think we could have helped I didn’t call 999 when gp told me to go to the hospital because I still care about the service that could save someone else life but what about mine doesn’t mine matter?????
Visited Accident and emergency services on February 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting our A&E. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Parking
Rated 5 stars out of 5
by Alex Wood - Posted on 20 February 2023
I noticed a review about parking. It can be a nightmare at a stressful time and I note that warden are on the prowl. The large car park is a particularly bad spot with cars crawling round, stopping, reversing etc. The hospital has clearly shown its concern about ensuring that users pay for their parking - it would be good if they showed the same amount of concern about parking. A 'Car park full' sign could be helpful as could someone to 'mark' the odd vacant space at peak times.
Visited Don't know on February 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review. Your input is most valued to us. We will pass your comment onto the Estates team who oversee the parking around the hospital. From all of Team NGH.
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Review titled My honest assessment
Rated 3 stars out of 5
by Diane Walker - Posted on 31 January 2023
I understand that the hospital is under great pressure but unfortunately I felt disappointed with some of my experiences. I would say 95% of the nursing staff were caring and supportive but not the other 5%. I was at times feeling I was a nuisance and at times totally ignored. Because I had two broken arms I felt particularly venerable because staff attitude didn’t help
Visited General Medicine on January 2023
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled So sad
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2022
The Emergency department needs urgent funding and organisation. We visited yesterday, the place is dilapidated, packed and has poor ventilation. It’s a breeding ground for spreading disease. Carers must wait outside in a tent. How can we help? It’s so sad to see elderly patients alone and suffering while they wait to be seen. One patient had an open bleeding wound, but the staff had very little basic first aid equipment. Who is in charge? How can this happen?
Visited Accident and emergency services on December 2022
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting our Emergency Department. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Very disappointed this time.
Rated 2 stars out of 5
by Helal - Posted on 29 December 2022
I do not like to say this as I understand the NHS is under pressure, and many of the staff are genuinely making a great effort. However today was extremely disappointing. A few weeks ago I had a pain in the left side of my head and my vision had deteriorated in my left eye. My GP said I need to go to A&E which I did. The doctor said it was sinusitis, and ruled out a CT scan saying it can cause cancer. I took the 3 different medications prescribed. It's been 2 weeks today, it hasn't made it any better. The pain is still there and I feel dizzy regularly. Had another GP appointment this morning and the gp told go back to A&E for a scan. Went back to A&E and told them that the gp told me to come. A doctor there started asking me 'Why did they tell you to come here for eye vision reduction, you need to see your gp'. I clearly said that I was actually here for head pain. I explained a number of times that it's the gp who has told me to come here, but the doctor wasn't having it, and told me to take paracetamol. I understand that they may have to prioritise at busy times, but what more can I do other than follow my GP's orders? Sorry but extremely disappointed at the way I was turned away.
Visited Accident and emergency services on December 2022
Review titled Northampton General Hospital (Acute)
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting, and that your pain wasn’t looked into. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled A real display of human kindness
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2022
I recently spent the early hours of a busy Saturday night in the Fit Stop within A & E in Northampton General Hospital with a family member who had been admitted. From the first call from the department the staff were friendly, informative and reassuring. Being within the department I witnessed the best of human nature. Staff were kind, caring, non-judgemental and compassionate to absolutely everyone who came into their care. Watching and listening to them work was touching. Each and every one of them is an absolute credit to the hospital sand the NHS.
Visited Accident and emergency services on December 2022
Review titled Northampton General Hospital (Acute)
Replied on 13 December 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our Emergency Department and were pleased with your treatment and care from the staff looking after you. Your lovely comments will be passed on to all the staff involved. From all of Team NGH.
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Review titled Rude reception
Rated 2 stars out of 5
by Anonymous - Posted on 30 November 2022
This evening we went to AE to be virtually ignored by staff, one staff member finally acknowledged we was there. My partner had burnt his hand so just incase he needed anything I went with him. The lady that eventually noticed we was there then said that he needed to book himself at reception, we did say that 111 had booked us in a emergency department to be told that they cannot do this as they cannot get on our system. when we both then went to go to book in at reception the woman that never spoke once then shouted out through her window only he can go in, when I asked her to calm down as the way she spoke was totally unacceptable to which I did responde for her to calm down, the lady that initially spoke with us then said only the patient can go in. Firstly they both see us standing together at the window they should had said this then not when we both walked away. Some. People should not be be working in the public domain, and especially when working with patients with injuries. She sounded more like a prison officer very very rude.
Visited Accident and emergency services on November 2022
Review titled Northampton General Hospital (Acute)
Replied on 13 December 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you were spoken to with such poor attitude. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
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Review titled Unhappy w/Constant Discharges of Elderly Patient
Rated 4 stars out of 5
by Zach - Posted on 08 May 2024
My grandma had several falls last year and arrived to NGH 3-4 Times, she was later discharged then fell then discharged then so on because her blood pressure was fine, admitted her to Cardiology and they've looked after her well but what im very disappointed about is she kept being discharged and I feel like something is missing with there investigating
Visited Don't know on November 2022
Review titled Northampton General Hospital (Acute)
Replied on 02 July 2024
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 or email ngh-tr.PatientExperience@nhs.net and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
Information supplied by Northampton General Hospital NHS Trust