Northampton General Hospital (Acute)
Cliftonville, Northampton, Northamptonshire, NN1 5BDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Scary outrageous fear for life
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2022
After a 6hr wait for ambulance after passing out in chronic pain sickness head pain extremely unwell paramedic just kept saying are you going to hospital or not we have sick patients waiting taken in could not walk husband helped me wobble to ambulance arrived asked to get in chair no beds pushed into fitstop section left 30 mins nurse strolls over come on I said I can't walk had passed out she put paperwork in my pocket walked of and said come on I staggered outside grabing what I could to stand up she said go through those doors to out of hours Dr was left alone confused man appeared took paperwork and details 10mins Dr called me took notes told him passed out vomitting passing black stools constipation he stood up shouted not acceptable I could have poss upper bled ingastro need urgent attention come with me he stormed of back to a@e I staggered after him falling everywhere reached a@e he was shouting at them this not acceptable I needed urgent attention nurse told me to go and sit down at this point I was so poorly I rang my husband to come and get me I was now at back of waiting list as nurse had signed me out help 1hr later triage was falling over chronic pain in head and stomach took notes go back in waiting room I asked for anti sick and pain relief have to wait for Dr by this point I was going home to die I felt no care concen or help Dr called me this ordeal started at 1am it's now 7.30am Dr was nice had tranie with him more questions more examined bloods taken he said no where for me to lay had to sit back I waiting room I was crying trying to vomit and chronic pain husband arrived went to toilet passed black stools and blood staggered back to my husband said ime going home nurse came over said I could not was to poorly please can I have some pain relief and anti sick I said she went to sort it came back said they coming I was lost alone sinkinginto darkness thought I was going to die in waiting room help no body came I went back to nurses please help just lost blood feel so poorly ime going home sit down you are next you can not go home to poorly how would they know they had not even seen me sat back down 30mins no one came got up told nurses going home to I'll to be here if I was during going home to do so they said I could not butileft feeling hurt failed let down by a system that is clearly not working care is not happening we all understand nhs is overwhelmed nut we do not choose to be seriously ill my Dr is now trying to pick up the pieces as I lay here on my bed scared alone and very poorly but will never return to that hospital for fear for my life this may seem dramatic to you but trust me it's so very real for me I know this may not get read or replied to but we are people with feelings we need help not ignoring thankyou to all the nhs staff that do care and the system fails them equally a very very poorly alone scared person
Visited Accident and emergency services on October 2022
Review titled Northampton General Hospital (Acute)
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
Information supplied by Northampton General Hospital NHS Trust