Northern General Hospital
Northern General Hospital, Herries Road, Sheffield, South Yorkshire, S5 7AUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fast Efficient Service
Rated 5 stars out of 5
by Michael Batty - Posted on 07 November 2022
I had an appendix cuff procedure following a colonoscopy which had identified a sessile serrated adenoma. The specialist team at the colorectal dept of the NGH performed keyhole surgery timely and efficiently allowing discharge within 24 hours of the operation. I found this a painless procedure and am impressed by the rapid recovery I am making. Well Done NHS!
Visited Colorectal cancer services on November 2022
Review titled Northern General Hospital
Replied on 23 November 2022
Thank you so much for taking the time to share your experience. I hope you are continuing to recover well after our procedure,
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Review titled Wonderful care
Rated 5 stars out of 5
by Doreen Helliwell - Posted on 07 November 2022
My husband had a fall and needed to visit a and. e We had a four hour wait but know how everyone’s care mattered ,but it was no problem .When we finally got to see the doctor he was so caring and my husband who is a bit hard of hearing heard every word .He had every test going and he has just got to take pain killers and patience to let his body heal.we did not have to wait for blood results as the doctor phoned them to our home .Marvellous care from everyone who cared for us that day . Thankyou .
Visited Accident and emergency services on November 2022
Review titled Northern General Hospital
Replied on 23 November 2022
Thank you so much for taking the time to share this lovely feedback. I hope your husband continues to make a good recovery.
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Review titled The best team ever
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2022
Angio day ward nurses are the best, angio ward so clean and so professionally managed, in contrast to Firth 2 that is more like a scene from Silence of the lambs,Attitudes make you feel so uncomfortable for going in there, but are made welcome when entering the Angio Day Ward
Visited Vascular surgery on November 2022
Review titled Northern General Hospital
Replied on 23 November 2022
Thank you for sharing your positive feedback about the Angio Day Ward. If you would like to talk more about your experience on Firth 2, please do contact the Trust PALS team by emailing: [Sth.pals@nhs.net](mailto:Sth.pals@nhs.net) or calling 0114 2712400.
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Review titled Fabulous care
Rated 5 stars out of 5
by Julie Mills - Posted on 01 January 2023
I has open heart surgery in Nov 2022 &I have to say all the staff in the ward from the domestics to the consultants are absolutely fantastic, my consultant was a gentleman, he came to see me every morning, nothing was too much trouble. I am healing nicely now , you are all angels and you earn every penny you get and more , Happy 2023 to you all, God bless x
Visited Cardiothoracic surgery on November 2022
Review titled Northern General Hospital
Replied on 17 January 2023
Thank you so much for sharing your positive experience. Happy new year to you too and we hope you are continuing to recover well.
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Review titled Brilliant treatment
Rated 5 stars out of 5
by Teresa Blackburn - Posted on 05 November 2022
I was sent by my GP with aa suspected DVT. I could not have been cared for better. I was treated promptly and informed by caring staff what was happening throughout blood tests and a scan. I have nothing but the greatest praise for all staff. Thank you!
Visited Accident and emergency services on November 2022
Review titled Northern General Hospital
Replied on 24 November 2022
Thank you for sharing your experience. We are pleased to hear you were treated promptly and kept informed throughout.
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Review titled Kindness
Rated 5 stars out of 5
by Wendy Shallcross - Posted on 27 October 2022
Had been worried about a potential heart condition after a problem ECG Saw the consultant cardiologist. Explained everything ie heart scan ECGs Plenty of time to ask questions as well . Feeling much less stressed now Thanks
Visited Cardiology on October 2022
Review titled Northern General Hospital
Replied on 24 November 2022
Thank you for sharing your feedback. We are glad this was a good experience for you and left you feeling more assured.
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Review titled Delayed MRI scan
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2022
Turned up for 14:20 appt. At 14:30 put gown on for MRI. 1 hour later still no scan. Told will be another 20 mins until scan that takes 1 hour to complete. Told staff have family waiting for me. They said that’s not their fault! No compassion and no urgency. Surely as this is an appt booked in advance… it shouldn’t be running this late?!
Visited Respiratory Medicine on October 2022
Review titled Northern General Hospital
Replied on 23 November 2022
We are sorry to read of your experience and would be happy to look into this further. Please contact our PALS team so we can take some more details from you. You can contact PALS by emailing sth.pals@nhs.net or calling 0114 2712400 ( phone lines open 09:30-4pm Monday to Friday)
Provided by Care opinion
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Review titled Hadfield 4 ward
Rated 5 stars out of 5
by Marie Hawkins - Posted on 03 October 2022
Our dad has been treated on this ward for approximately 9 weeks. Sadly today he passed away and I absolutely must say how much my family and I appreciate everything the staff did for my dad and my family. From the nurses to the cleaning staff, from the consultants to the care staff , you were all amazing. The care and compassion you showed was completely overwhelming right to the very end. I would stay for for nights and all day towards the end, never once was I made to feel anything but content at being with dad. If only we could say more, thank you just doesn't seem enough.
Visited Palliative Medicine on October 2022
Review titled Northern General Hospital
Replied on 21 October 2022
Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff who find such kind words to be motivating. Best wishes and kind regards
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Review titled futile survey
Rated 3 stars out of 5
by Paul Warren - Posted on 07 October 2022
just been invited on phone to rate my experience yesterday on five point scale between very good and very poor. I just can't believe that aggregating rubbish like this creates anything meaningful in the sense of improving the service. It may create jobs, make someone feel satisfied or whatever, but improving a service must need something more textured, nuanced, qualitative In my case, two downside things related to wait, upside of good treatment and one don't know. 1: wait for 90 min royal hallamshire minor injuries,assessed and taxied to main a&e about 1 hour, where started nearly 4 hour wait for triage so 6-7 hours total before wound closure started- not too bad but becoming less than ideal, emotion says some weight could be given to hallamshire wait rather than starting clock again at northern general as for me its the total experience that matters 2: no obvious ideal fluid in a&e waiting room, had lost good couple of units blood, feeling shocky, would have been nice to have access to milk, orange juice or similar for fluid replacement and comfort. Machine with coke etc not working so left with coffee and water from toilet sink tap - undignified 3: wound sorted and stitched by really confidence inspiring nurse who manged to be both professional and friendly at (& over) end of shift when she must have been tiring 4: not sure - I was never really asked about how much blood lost, still pretty woozy and breathless today so expect quite a bit, I know value of doing blood count is debatable, so not sure if not considering this was right or corner cutting My point is, rating this as 3/5 or 4/5 or 5/5 really does nothing at all to address any of the issues raised in qualitative response
Visited Accident and emergency services on October 2022
Review titled Northern General Hospital
Replied on 24 November 2022
Thank you for sharing this feedback and we are sorry this was your overall experience, although we have noted your positive comments about the nurse who treated you. So that we can look into your experience further I would be grateful if you could contact our PALS team by emailing [sth.pals@nhs.net](mailto:sth.pals@nhs.net) or calling 0114 2712400 ( 9:30-4pm Monday to Friday)
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Review titled Colorectal Department: Great Department
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2022
My thanks to all the staff of the Colorectal Department for their care over the past few years. My thanks also to the stoma nurses for their help and expertise in dealing with difficulties and problems.
Visited Colorectal cancer services on September 2022
Review titled Northern General Hospital
Replied on 24 October 2022
Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff who find such kind words to be motivating. Best wishes and kind regards
Provided by Care opinion
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust