Northern General Hospital
Northern General Hospital, Herries Road, Sheffield, South Yorkshire, S5 7AUContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Inefficient receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2022
I had to call reception 3 times in order to be put through to the relevant department. I was cut off twice, put through to the wrong department and left listening in on a conversation the receptionist was having when she mistakenly thought she had put me on hold. The third time the call was answered by a different, & very efficient, receptionist who put me through to the relevant department without delay. Clearly further training is needed for staff who don't know what they're doing, & praise given to the ones that do.
Visited Gastrointestinal and Liver services on September 2022
Review titled Northern General Hospital
Replied on 24 October 2022
I am very sorry to hear of your experiences regarding the inefficient receptionist, this is certainly not the service we would wish you to have but are pleased you finally got through to someone who could provide a better level of assistance. If you would like us to look into matters and respond to you formally, please contact our Patient and Liaison Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net Kind regards
Provided by Care opinion
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Review titled Very impressed
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Was very impressed by the level of professionalism, speed and genuine care during my visit to the Same Day Emergency Care ward. Miles better than any other hospital I’ve been to.
Visited Accident and emergency services on September 2022
Review titled Northern General Hospital
Replied on 24 October 2022
Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff who find such kind words to be motivating. Best wishes and kind regards
Provided by Care opinion
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Review titled Forgotten About!
Rated 2 stars out of 5
by Anonymous - Posted on 30 September 2022
Attended a&e29/09/2022 at 8.30pm and was seen in triage at 10.30pm. Had bloods taken an 1 hour later and was seen by a doctor at just gone Midnight I explained that I'd had severe headache in one specific area and had routine assessment, at which point the doctor suggested a CT scan. Doctor told me at 12.30am that this would take a couple of hours. At 3am, I was finally took for the scan, which took a couple of minutes, at 6am I was still waiting for the results, at no point was I offered pain relief by anyone and the nurses who were on didn't seem to care if care was given, more interested in their conversations regarding each other! Would I recommend this a&e, no I wouldn't!!!
Visited Accident and emergency services on September 2022
Review titled Northern General Hospital
Replied on 21 October 2022
I am very sorry to hear of your concerns. This is certainly not the experience we would wish you to have. If you would like us to look into matters and respond to you formally, please contact our Patient Advice Liason Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net
Provided by Care opinion
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Review titled Saved my life - literally!
Rated 5 stars out of 5
by Liz Wagner - Posted on 08 June 2023
On 29 Sept last year I suffered an out of hospital cardiac arrest. About 10 days after the event I came round and the staff were fantastic, my sons told me how the nurses cared for me and made sure they were kept fully informed along the way. The mention of brain damage was made on more than one occasion but thanks to cooling treatment, within 4 weeks I was back at university (mature student) and 8 months later and back to my pre hospital stay condition. No underlying issue was found and I now have an ICD fitted so if I do it again I should self shock. The care and professionalism from doctors through to the lady who brought me my food is excellent, staff are amazing and caring beyond reproach. The team their literally saved my life and I will be eternally grateful, as will my two youngish sons.
Visited Intensive Care on September 2022
Review titled Northern General Hospital
Replied on 20 June 2023
Thank you for sharing your feedback about your experience of care at Northern General Hospital. We are really pleased to read of your positive outcomes and that you were well looked-after by staff who came into contact with you, and that you were kept well-informed about your condition and treatment. We would like to wish you all the best and thank you once again for taking the time to share your experience.
Provided by Care opinion
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Review titled Compassionate care for my eating disorder
by Guidingstar87 - Posted on 23 August 2022
I was admitted to Vickers 3 at the Northern General Hospital due to a relapse of my eating disorder. This was a very difficult time, especially being admitted to a general hospital with a mental health problem. However, the staff on Vickers 3 worked really hard to try and support me as much as they could in my stay. Working with me to create a meal plan, guidelines of how best to support me whilst eating and after, getting to know me and my mental health and triggers so these could be managed when they arose. I never once felt judged (common for mental health patients) and felt like I was treated as a human being, not an illness. Staff were really keen to learn more about eating disorders, and how best to help people and I was pleased to see some changes being made already from my feedback. Keep up the good work!
Visited August 2022
Provided by Care opinion
Review titled Northern General Hospital
Replied on 21 October 2022
Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff who find such kind words to be motivating. Best wishes and kind regards
Provided by Care opinion
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Review titled Absolutely wonderful service
Rated 5 stars out of 5
by A very grateful patient - Posted on 24 August 2022
Attended sced department which was in the fracture clinic what a wonderful set of staff. They were caring and made me feel like a human being and not a nuisance. The care and understanding I received was second to none. Thank you so much.
Visited Acute Internal Medicine on August 2022
Review titled Northern General Hospital
Replied on 25 October 2022
Thank you for taking the time to share this lovely feedback. We hope you have continued to recover well.
Provided by Care opinion
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Review titled Fantastic care
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2022
Arrived with an open fracture. From the moment I arrived until when I left two days later I could not have received better care. We are so fortunate to have such a good a and e department.
Visited Accident and emergency services on August 2022
Northern General Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 05 September 2022
Been to northern general a&e a few times over last few years doctors. Nurses and receptionist and all staff have been excellent so through and caring and good communication. Real bonus helps thing move a lot quicker . Good hospital they work so so hard thank you northern general
Visited Accident and emergency services on August 2022
Review titled Northern General Hospital
Replied on 21 October 2022
Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff who find such kind words to be motivating. Best wishes and kind regards
Provided by Care opinion
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Review titled A&E were amazing from the start to discharge
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2022
I visited on Saturday and was amazed at what the staff members have to experience from people who shouldn't be there. I was treated promptly and with great care. The team were fantastic. Thank you
Visited Accident and emergency services on August 2022
Review titled Northern General Hospital
Replied on 16 August 2022
Thank you for posting your thanks on the Care Opinion website. I note you may have observed events that may have been concerning but it is always a pleasure to receive comments of appreciation for our staff who find such kind words to be motivating. Best wishes and kind regards
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Sandra Moss - Posted on 18 July 2022
I visited A&E yesterday following a fall and I was experiencing pain in both wrists. I expected many hours of waiting, however, reception were very professional and efficient, they referred me immediately to X-Ray where I was seen within minutes. The radiologist was also professional caring and efficient. I was then directed immediately to fracture clinic and only had to wait a few minutes to be seen. This staff member was also very professional, kind and caring. She was very reassuring and informed me that the trauma team would look at my X-Ray the following day and contact me should I need further treatment. She provided a splint and offered advice for the next few days. The whole experience was only about one hour! I am so very grateful to the whole team and hope they are made aware of this review.
Visited Accident and emergency services on July 2022
Review titled Northern General Hospital
Replied on 16 August 2022
Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff who find such kind words to be motivating. Best wishes and kind regards
Provided by Care opinion
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust