Northern General Hospital
Northern General Hospital, Herries Road, Sheffield, South Yorkshire, S5 7AUContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Receptionist with attitude
Rated 3 stars out of 5
by Polite Chap - Posted on 18 July 2022
One of the female receptionists in the ECG department would benefit from an intensive course in Customer Service practices followed by 5 years at Charm School. She then might be fit to do the job if it is not already too late. The medical staff that dealt with me did their job without fuss and in an efficient manner.
Visited Cardiology on July 2022
Review titled Northern General Hospital
Replied on 16 August 2022
We are sorry that what should have been a good experience for you has been marred by the attitude of the receptionist this is not what we would wish for our patients. If you wish to provide further details to our Patient Advice Liaison Service (PALS)we will be able to look into this. PALS can be contacted by phoning telephone number 0114 271 2400 and leaving a message for one of our staff to get back to you or by emailing sth.pals@nhs.net Kind regards
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Review titled Absolutely brilliant
Rated 5 stars out of 5
by Susan pheasey - Posted on 13 July 2022
I have just left pallative care,and i cant praise it high enough,every nurse,student,doctor etc were absolutely brilliant,whatever you asked for was done within minutes,would definitely go back in there again so much better than being in the actual hospital,i was in room 1,thanks to every1 that looked after me
Visited Palliative Medicine on July 2022
Review titled Northern General Hospital
Replied on 18 July 2022
Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff who find such kind words to be motivating. Best wishes and kind regards
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Review titled Professional kind staff
Rated 5 stars out of 5
by Ange - Posted on 20 July 2022
My Mum had broken her wrist & the staff were amazing, we had to wait longer as ambulance patients were being treated which is unstandable, but a nurse came to apologise for the wait,clinical & non clinical staff were lovely, I work in the NHS & the way the staff presented themselves made me proud to work for the health service, thank you.
Visited Accident and emergency services on July 2022
Review titled Northern General Hospital
Replied on 25 October 2022
Thank you for taking the time to share this lovely feedback. We hope that your mum made a full recovery.
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Review titled Heart surgery
Rated 4 stars out of 5
by Nigel Kelly - Posted on 07 January 2023
Having developed a leaking mitral valve over a number of years, I finally decided it was time to consider surgery. After discussions with my cardiologist I was referred to a specialist surgeon to be considered for port access surgery. This was carried out in July and I was discharged from Northern General after a total of five days. Having quickly recovered I soon returned to my normal life which includes regular exercise and walking a number of miles per week. In view of my experience I would like to place on record my appreciation of all the staff involved. In addition to my cardiologist and surgeon I would like to thank the anaesthetist and the other theatre staff as well as the cardiac nurses, physiotherapist and others who all took very good care of me. The fact that I am now seventy nine years old just shows that modern medical procedures can be advantageous to people of all ages.
Visited Cardiothoracic surgery on July 2022
Review titled Northern General Hospital
Replied on 17 January 2023
Thank you for taking the time to share this feedback about all the staff involved in your care. We hope that are you continuing to recover well.
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Review titled Rude ECG service
by cafewk79 - Posted on 29 June 2022
I've had several ECGs over the last few months in hospital when I've had palpitations. I found the person who did them really rude. They asked why I had come in and I said I had palpitations and a fast pulse. They asked why I thought that and I responded because I feel that way. They asked if I had palpitations now? I touched my chest and they laughed and said that I did not need to feel my chest. My ECG came back with sinus tachycardia
Visited June 2022
Provided by Care opinion
Review titled Northern General Hospital
Replied on 04 July 2022
I am very sorry to hear of your concerns. This is certainly not the experience we would wish you to have. If you would like us to look into matters and respond to you formally, please contact our Patient AdviceLiaison Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net Thank you for taking the time to post your experience on the care opinion site, I again apologise that your experience was not positive on this occasion and hope that you feel able to speak further about this. Kind regards
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Review titled Critical Care Unit
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2022
Excellent professional service by all the staff especially the nursing staff and auxiliaries. The one to one care made people feel safe and a patient satisfaction
Visited Cardiology on June 2022
Review titled Northern General Hospital
Replied on 04 July 2022
Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff who find such kind words to be motivating. Best wishes and kind regards
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Review titled Orthopaedic/plastic surgery
Rated 4 stars out of 5
by Sam smith - Posted on 13 October 2022
I am waiting for toe surgery and was send by my gp to see orthopaedic surgeon because my open wound on my toe is bleeding and I am getting lots of pain in my ankle legs and on strong pain relief.I was seen in may and signed consent form and told will get you in asap but now been told next year now .this consultant is having to do the surgery again because had a bad operation at another hospital and he just left me with an open wound.
Visited Orthopaedics on May 2022
Review titled Northern General Hospital
Replied on 24 October 2022
I am very sorry to hear of your case and that you have encountered delays to your surgery and are experiencing pain and bleeding. Please can I suggest that you return to your GP to report any deterioration in your symptoms and to obtain their advice. If you would like us to look into matters and respond to you formally, please contact our Patient Advice Liaison Services by phoning telephone number 0114 271 2400 and leave a message for one of our staff to get back to you or by emailing sth.pals@nhs.net Kind regards
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Review titled Thank you NHS
Rated 5 stars out of 5
by Terry A Oates - Posted on 24 May 2022
Just like to say a big thank you to the surgeons and their team along with all the nurses on Chesterman department 4, E ward for the care shown to me during my recent surgery followed by a 10 day stay, the whole experience was excellent from the pain management to the care and consideration shown to me during my time recovering, without exception you were truly professional in every aspect of my care. What would we do without you. Once again thank you.
Visited Colorectal cancer services on May 2022
Review titled Northern General Hospital
Replied on 30 May 2022
Thank you for posting your thanks on the Care Opinion website. It is always a pleasure to receive comments of appreciation for our staff who find such kinds words to be motivating. Best wishes and kind regards
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Review titled My mother’s care in hospital after a cerebral haemorrhage / stoke
by Gracejoy - Posted on 16 March 2022
My mother, aged 92, had a cerebral haemorrhage and stroke and after visiting the A/E Department at Northern General, she was admitted to HASU on L2 at the Royal Hallamshire Hospital , then moved to the Stroke Unit on Q2 .She died there 10 days later . From the start I was able to be with her all the time and the nursing and medical staff kept me informed and explained very gently what had happened and what was likely to happen next . On Q2, every member of staff - nursing, medical, domestic , healthcare support, therapists - they were all very kind and thoughtful with us both , even though they were under immense pressures .They also allowed both my daughters , who travelled from Bristol and Hastings , to see Mum and made them very welcome .I felt I could trust the staff to care for her and this allowed me to concentrate on her , to say the things we’d never said and have a lot of laughs .I cannot begin to tell them how much difference this has made to me and our family .
Visited March 2022
Provided by Care opinion
Review titled Northern General Hospital
Replied on 06 April 2022
Dear Gracejoy I am so sorry to hear of your sad loss, our sincere condolences to you and your family. Thank you for taking the time to post your comments on the Care Opinion website at this difficult time and for letting others know how the staff made a difference in such an important time for you all. Best wishes and kind regards
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Review titled Good care at A&E
by Andtt96 - Posted on 11 March 2022
I recently had a ball fall while climbing and injured my knee, being unable to walk and in quite a lot of pain. After being driven to A&E I was put in a wheelchair and signed in by a very friendly member of staff and then after a short wait of only about 45 minutes I was looked at in minor injuries. The nurse was kind and caring, as well as thorough and helpful. I was then taken through to radiology for an X-Ray, where the radiologist was professional and pleasant, and then taken back through to minor injuries where I was given crutches and referrals to the physio and knee clinic. The only thing I would say is that the staff member who took me back to the A&E waiting room put me at the back of the room behind a lot of people, and as the wheelchair required pushing by someone else, I was a bit stuck and unable to go to the front and ask if I was going to get seen again as that hadn't been quite clear to me. It would be good if I could have been put closer at the front (and anyone else struggling to walk) and then I could have maybe asked the receptionist, when I first arrived they specifically put me at the front to make it a bit easier to get me back into minor injuries as well. As it happens I was not waiting for long and all the care from staff was excellent.
Visited March 2022
Provided by Care opinion
Review titled Northern General Hospital
Replied on 16 March 2022
Thank you for posting your thanks on the Care Opinion website. We were pleased to receive your comments of appreciation for our staff who find such kinds words to be motivating; however we were also sorry to learn your experience had been marred in that you were placed at the back and could not access the receptionist. We can only apologise for this. Best wishes and kind regards.
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Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust