Northern General Hospital
Northern General Hospital, Herries Road, Sheffield, South Yorkshire, S5 7AUContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Hand operation Hand clinic
Rated 5 stars out of 5
by Steve Rastall - Posted on 06 September 2024
Amazing staff at Hand Centr, went in for trigger finger opperation and staff are amazing. Cannot fault the care and treatment. Surgery was faultles, Only one issue? I forgot to take them chocolate cake.
Visited General Surgery on September 2024
Review titled Northern General Hospital
Replied on 05 December 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when you attended for your operation. We are really pleased to read that you received high quality care and that staff were brilliant. Thank you again for your lovely comments - we have shared this feedback with the Hand Centre team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Absolutely ridiculous treatment
Rated 1 star out of 5
by Georgi hayes - Posted on 09 September 2024
I get that it’s a hospital and it’s busy. But 7 hours waiting to be seen by a doctor and yet still waiting to be seen. Some staff really effective but others really rude and inconsiderate. Absolutely disgusting the waiting times when the hospital isn’t really busy.
Visited Accident and emergency services on September 2024
Review titled Northern General Hospital
Replied on 05 December 2024
Thank you for sharing your recent experience of accessing care at our hospitals. We are really sorry to read that you experienced a long wait to be seen. Due to the nature of an Emergency Department, service delivery will be variable due to capacity, demand and clinical acuity, and we have recently been experiencing very high patient numbers to see- sometimes although the waiting room may appear less busy, there are high numbers of patients in other areas within ED being seen and treated. The sickest patient will always be triaged to be seen first. We endeavour to keep all patients up to date with projected waiting times and offer alternative options to be seen through our streaming and triage services if we feel a more appropriate option is available for timely patient review. There are other streams for receiving care and treatment for non-urgent medical issues, such as the Minor Injuries Unit at the Royal Hallamshire Hospital which is open 8am-8pm every day, the GP Collaborative service which offers out of hours appointments (6pm-8am on weekdays and 24 hours over Weekends and Bank Holidays), offering treatment for patients with minor or less urgent illnesses, and the Walk In Centre on Broad Lane in the City Centre where advice and treatment can be accessed, which is open from 8am- 10pm every day. If you are experiencing an immediate medical issue which is not an emergency, you can call 111 for advice on the most appropriate service to access. If you would like us to investigate this matter and provide you with more information specific to your situation, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled Wonderful compassionate staff
Rated 4 stars out of 5
by Fiona - Posted on 18 September 2024
I spent a night on the Cdu unit with my friend who was mentally very unwell. We arrived by ambulance, and the staff had a private room in A & E ready for us. Every member of staff, the nurses and ward staff on cdu, were so compassionate and good responding to my friend and supporting us as we chaperoned her. Very grateful, thank you.
Visited Accident and emergency services on September 2024
Review titled Northern General Hospital
Replied on 05 December 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience accompanying your friend when they needed to attend our CDU. We are really pleased to read that the staff were compassionate and responsive and you felt like your friend was well supported. Thank you again for your lovely comments - we have shared this feedback with A&E team leaders so that this feedback can be passed on to staff in the area.
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Review titled Dread having to come here
Rated 1 star out of 5
by Anonymous - Posted on 18 September 2024
None seems to care about any of the patients, laughing and joking swearing very unprofessional you loose any good ones in the sea of bad attitude and negligence. I’ve been here since 3am it is now 4pm for gallstones and been given pain relief 3 times with not enough to take away the pain. Writhing in pain and waited 6 hours. No one in this bay has anything nice to say rather go home and if there was a chance I could go somewhere different I’d take it we all would definitely make a stand for private health insurance if this is the alternative. One nurse said ‘wish those buzzers were electrocuted’ and couple hours later after I’d put my buzzer back on because it’d been 45min since I asked for medication she said ‘ignore it’. Why bother going into hospital if you’re still in pain and non the wiser what’s wrong or what the cure is 13 hours later.
Visited Don't know on September 2024
Review titled Northern General Hospital
Replied on 05 December 2024
Thank you ever so much for taking the time to share your feedback and we are really sorry to read that you had a poor experience of care, including waiting a long time to receive care, poor staff attitude and a lack of communication between staff. As you have noted within your feedback, we have been experiencing very busy service in our A&E department recently, which does lead to operational pressures and some long waits to be seen and treated. Due to the nature of an Emergency Department, service delivery will be variable due to capacity, demand and clinical acuity, and we have recently been experiencing very high patient numbers to see- sometimes although the waiting room may appear less busy, there are high numbers of patients in other areas within ED being seen and treated. The sickest patient will always be triaged to be seen first. We endeavour to keep all patients up to date with projected waiting times and offer alternative options to be seen through our streaming and triage services if we feel a more appropriate option is available for timely patient review. There are other streams for receiving care and treatment for non-urgent medical issues, such as the Minor Injuries Unit at the Royal Hallamshire Hospital which is open 8am-8pm every day, the GP Collaborative service which offers out of hours appointments (6pm-8am on weekdays and 24 hours over Weekends and Bank Holidays), offering treatment for patients with minor or less urgent illnesses, and the Walk In Centre on Broad Lane in the City Centre where advice and treatment can be accessed, which is open from 8am- 10pm every day. However, as you did contact 111 for advice and was signposted to out A&E department, as you mentioned, you did everything you could and followed the process you were advised to. We are sorry that you were made to feel guilty for being in the A&E department when this is where you were advised to go. We are sorry to read about the negative experience you had with a particular member of staff and have shared your feedback with the A&E leadership team so that this feedback can be reviewed and addressed locally. If you would like us to investigate this matter and provide you with more information specific to your situation, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled Lacking care and compassion
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2024
I like most people understand the pressure that nhs staff are under, and I am grateful for it. However my experience last night was disheartening. I arrived at the hospital after being told by 111 to be at a&E within the hour. The nurse who wore pink was rude, unsympathetic and looked like she hated her job. She made me feel like I was wasting her time, when In actual fact I had done all the things to avoid wasting her time and my own. She did not speak to me with any sort of respect or compassion however I kept myself respectful. My observations were taken hours later, and then hours later I was met by a lovely doctor who had no clue why I was there. It's obvious to see that everyone is over worked and it was incredibly busy out there, but I would say 95% of people in that waiting room last night would have much preferred to be at home in their safe homes. Some of the staffs behaviour that I witnessed was just completely unprofessional. I myself did everything to avoid going to hospital, I went to a chemist, my doctor and called 111 & was told to attend a&e. One nurse made a comment that 'that's all 111 do, send people here'. That's not the patients fault, that's a system failure, yet the patient is made to feel guilty. Another patient came out of the room of the nurse in pink scrubs and said would it hurt people to talk to you like a human! And I thought she has just experienced the same as me. The nhs has core values, one of which is compassion, I felt that was really lacking last night. Perhaps more than I've ever felt. I've never felt the urge to do anything like this before but I feel like someone needs to know that, that treatment wasn't ok.
Visited Accident and emergency services on September 2024
Review titled Northern General Hospital
Replied on 05 December 2024
Thank you ever so much for taking the time to share your feedback and we are really sorry to read that you had a poor experience of care, including waiting a long time to receive care, poor staff attitude and a lack of communication between staff. As you have noted within your feedback, we have been experiencing very busy service in our A&E department recently, which does lead to operational pressures and some long waits to be seen and treated. Due to the nature of an Emergency Department, service delivery will be variable due to capacity, demand and clinical acuity, and we have recently been experiencing very high patient numbers to see- sometimes although the waiting room may appear less busy, there are high numbers of patients in other areas within ED being seen and treated. The sickest patient will always be triaged to be seen first. We endeavour to keep all patients up to date with projected waiting times and offer alternative options to be seen through our streaming and triage services if we feel a more appropriate option is available for timely patient review. There are other streams for receiving care and treatment for non-urgent medical issues, such as the Minor Injuries Unit at the Royal Hallamshire Hospital which is open 8am-8pm every day, the GP Collaborative service which offers out of hours appointments (6pm-8am on weekdays and 24 hours over Weekends and Bank Holidays), offering treatment for patients with minor or less urgent illnesses, and the Walk In Centre on Broad Lane in the City Centre where advice and treatment can be accessed, which is open from 8am- 10pm every day. However, as you did contact 111 for advice and was signposted to out A&E department, as you mentioned, you did everything you could and followed the process you were advised to. We are sorry that you were made to feel guilty for being in the A&E department when this is where you were advised to go. We are sorry to read about the negative experience you had with a particular member of staff and have shared your feedback with the A&E leadership team so that this feedback can be reviewed and addressed locally. If you would like us to investigate this matter and provide you with more information specific to your situation, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled Fantastic Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2024
I have torn my Achilles tendon and have needed to go the the Orthopaedics dept for plastering. The entire plastering team have been so helpful and kind to me, explaining my situation fully and they really have given me the best treatment whilst I've been in their care. They even kindly pushed me in the wheelchair to the ultrasound dept outside, and pushed my chair into the car park so I wouldn't have to wait around on my crutches to be picked up. The entire team was really helpful and incredibly lovely - I really could not ask for more from either of them. They even gave me an anatomy lesson whilst I was being treated! I would name them individually which is a shame as the NHS website doesn't let me, but thank you very much to the entire team!
Visited Orthopaedics on August 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when you attended the orthopaedics department. We are really pleased to read that you felt staff went above and beyond to support you and you received high quality care. We are also glad to read that you felt staff communicated with you well and kept you informed about your care and treatment. Thank you again for your lovely comments - we have shared this feedback with the orthopaedics team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Thank you
Rated 3 stars out of 5
by Anonymous - Posted on 21 August 2024
I just want to say thank you to cardiology outpatients, I stopped coming for appointments for a couple of year due to staff that was on unit but on returning for a appointment again I was nervous bu t anxious but a very big thank you to the ecg lady . The nurse that saw to me after and the fabulous Dr I saw I left feeling happy and staff were so friendly a d welcoming thus time .they put me so at ease it feels so different with friendly staff .Thank you and I will see you all soon for my next appointment.
Visited Cardiology on August 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when you attended the cardiology outpatients department. We are really pleased to read that the whole team were friendly and welcoming and that you were put at ease after feeling anxious about attending. Thank you again for your lovely comments - we have shared this feedback with the cardiology team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Fantastic experience - Endoscopy
Rated 5 stars out of 5
by Ali - Posted on 14 July 2024
I can't rate the treatment I had highly enough. I was seen early, the staff were kind, caring and professional throughout. Having been nervous about having an endoscopy I needn't have worried. They were very understanding and patient. The procedure itself isn't painful but uncomfortable but I felt calmer due to the treatment from the staff. The aftercare aftercare sedation was also brilliant.
Visited Gastrointestinal and Liver services on July 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when you attended for your endoscopy procedure. We are really pleased to read that you received high quality care, staff were compassionate and you were made to feel as comfortable as possible during and after the procedure. Thank you again for your lovely comments - we have shared this feedback with the Endoscopy team. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Above and beyond excellent care by student doctor
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2024
I'm not sure of how else to get a direct message but I was brought in by ambulance last Thursday after having symptoms similar to stroke/heart attack and was seen by a student doctor in A&E, I only saw her first name as I was fairly out of it and I think it was Sarah who said she was a student doctor. I have been having issues for the past few years after an acute illness with symptoms that seem to be neurological causing all sorts of issues I still haven't quite got to the bottom of. Dr Sarah went above and beyond in treating me taking time to listen to every -and the list is long and strange - symptom I have been experiencing since my illness started, she thoroughly examined me with care and understanding and we had a thorough discussion about where I can go from here. Even though I could barely walk I left feeling more positive about treatment and getting back to full health than I have in years. Please pass on a message if you can find the doctor and tell her I'm so thankful, she has the most stressful job there is and she's so kind and compassionate. Tell her never never to get to the point where she hates her job, I did as I didn't see it coming and it contributed immensely to my illness. She's a vital asset to health care and we need doctors like Sarah.
Visited Accident and emergency services on June 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience at our A&E department. We are really pleased to read that the student doctor listened to you and treated you with kindness and compassion and you felt positive about the care you received. Thank you again for your lovely comments - we have shared this feedback with A&E team leaders so hopefully the student doctor who saw you will be able to be identified to receive this feedback. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Parking Hell
Rated 1 star out of 5
by Lady Matlock - Posted on 19 June 2024
We have been coming for regular appointments at Northern for many years, parking has always been challenging, but now it is near impossible. There are no spaces, 10 15 people waiting for each space in every cat park. I know you need to have staff cat parking and I know everyone drives a car these days, but really this needs to be sorted. Staff need an easy way, but permit parking means the hundreds of patients every hour cannot park. We drive from Matlock, this takes on average 1.5 hours, we are here for a few hours, but after an hour have still not found a single space! Please please please fix this broken situation, can't imaging those poor people who have to rush to a&e to meet a relative and can't park, really needs to be addressed and quickly. Thank you.
Visited Endocrinology and Metabolic Medicine on June 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback and we are really sorry to read about your difficulties with finding a parking space, we appreciate that this is really frustrating and difficult. Our Sheffield Teaching Hospitals website has information about each hospital site including how to get there (including various different transport methods), information about car parking and a map showing the locations of car parks. You can find this information here: https://www.sth.nhs.uk/our-hospitals In total at the Northern General Hospital we have 1755 spaces for staff and 1215 spaces for patients, plus a further 58 spaces at Longley which are at the top of the site. We are very sorry that we can have periods when demand outstrips availability, which makes it very difficult for patients to find a space. We try and mange the spaces as much as possible to protect the patient parking and ensure that patients do have priority. Given the limitations of space on the site, there are no plans at present to build new car parks, but there is a focus within Sheffield Teaching Hospitals on looking at alternative transport options for staff, with the objective of freeing up extra spaces for patients, as we do appreciate that the majority of patients will usually be coming by car. Once again, we are very sorry to hear about your difficulties with getting parked but hope some of the above information is helpful and provides assurance that we are exploring what may be possible to maximise parking for patients.
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust