Northern General Hospital
Northern General Hospital, Herries Road, Sheffield, South Yorkshire, S5 7AUContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Christmas Eve excellence
Rated 5 stars out of 5
by Julie Robinson - Posted on 26 December 2023
Unfortunately had to spend Christmas Eve through to Christmas Day in A&E . I want it on record that I was greeted with a smile and treated with care and compassion by every member of staff I encountered .Observed busy staff attending to multiple patients professionally and compassionately. Yes there was a long wait after triage to see a doctor however I was situated with many othersin a chair which reclined , a tv , and my temp/BP/oxygen and pain level was checked by a nurse who attended each of us at regular intervals . I slept on and off for hours , the loos were clean , arrived around 7:45 Xmas eve left at 5am xmas day with emergency treatment and an appointment for the DVT clinic book for 12pm that day where I also received excellent service. This is down to the staff … it’s not ideal having to wait but to share this time with such positive people was uplifting … would imagine mist had families at home. Thank you to all the staff covering that period xxx
Visited Accident and emergency services on December 2023
Review titled Northern General Hospital
Replied on 15 January 2024
Thank you ever so much for taking the time to share your feedback about your recent experience of our A&E department. We are really pleased to read that despite some long waits, you had a positive experience and that staff were very kind and friendly to you and made you comfortable while you were in the department. Thank you again for your lovely comments and we will ensure that your thanks are passed onto the A&E team. We would like to take this opportunity to wish you all the best with any ongoing care and treatment.
Provided by Care opinion
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Review titled Sepsis concerns about staff washing hands.
Rated 3 stars out of 5
by Anonymous - Posted on 06 January 2024
I know staff are busy and over worked but I've witnessed so many staff on every level not being sanitary. The boxes of blue latex gloves on the walls of most wards are the worse. I've seen so many staff grab gloves from those boxes without washing their hands first. That means any contamination on their hands in now on most gloves. When the boxes are full they can easily pull one glove without touching the rest, as the box empties they have to put their hand inside the box. If they have used a keyboard or touched a door and not washed sufficiently, then everything that was on their hands is now in the box. During Covid hand washing was increased, but now its sloppy and I suspect it is how my last 2 bouts of sepsis happened. The keyboards used in the rooms of Critical Care were not cleaned in the week I spent there, yet medical staff used them daily with blue gloves on. I can only speak of my own experience but if the Northern General doesn't have a wider spread problem with Sepsis I would be very surprised.
Visited Don't know on December 2023
Review titled Northern General Hospital
Replied on 21 November 2024
Thank you for taking the time to share your feedback. We are really sorry to hear that you have concerns about infection prevention and control that you observed while a patient in the department. The Critical Care department have recently been doing a lot of work around Infection Prevention and Control (IPC), including formal IPC training. Recently a ‘back to basics’ campaign was launched in the area with a education focus on ensuring all staff are wearing PPE correctly, instilling good hand hygiene and promoting environmental cleanliness. Since being made aware of this feedback, the Matron for Critical Care has re-iterated to all staff at Mandatory training, daily handover huddles and in the education newsletter the importance of the ‘back to basic’ messages. Later this year the team are launching a ‘gloves off’ campaign, which will be focused on only wearing gloves when really necessary and reiterating messages around good hand hygiene. If you would like to follow this up for your specific case to be investigated, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you and help you with this. We would like to take this opportunity to wish you all the best with your recovery and any ongoing care or treatment.
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Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2023
Waiting in the emergency for more than eight hours without a doctor checking my daughter. it is very sad and dissapointing
Visited Accident and emergency services on December 2023
Review titled Northern General Hospital
Replied on 08 January 2024
Thank you ever so much for taking the time to share your recent experience of attending our A&E department. We are sorry that you experienced a very long wait for your daughter to be seen when attending the Emergency Department. Due to the nature of an Emergency Department, service delivery will be variable due to capacity, demand and clinical acuity, and during December we have experienced very high patient numbers to see. The sickest patient will always be triaged to be seen first. We endeavour to keep all patients up to date with projected waiting times and offer alternative options to be seen through our streaming and triage services if we feel a more appropriate option is available for timely patient review. There are other streams for receiving care and treatment for non-urgent medical issues, such as the Minor Injuries Unit at the Royal Hallamshire Hospital which is open 8am-8pm every day, the GP Collaborative service which offers out of hours appointments (6pm-8am on weekdays and 24 hours over Weekends and Bank Holidays), offering treatment for patients with minor or less urgent illnesses, and the Walk In Centre on Broad Lane in the City Centre where advice and treatment can be accessed, which is open from 8am- 10pm every day. If you are experiencing an immediate medical issue which is not an emergency, you can call 111 for advice on the most appropriate service to access. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
Provided by Care opinion
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Review titled I felt very relaxed during the whole thing
by CeeJay1260 - Posted on 14 December 2023
Had my gastroscopy (with light sedation) recently at the Northern General and apart from the long wait times between pre-assessment, procedure and discharge, everything went very smoothly. The staff, without exception, were kind, informative, friendly and professional. The procedure itself was not very nice, as I knew it wouldn’t be (not my first), but all concerned ensured that I felt comfortable and in as little discomfort as possible. They encouraged me all the way and I felt very relaxed during the whole thing. Thank you. As for the long wait times: these things happen, so it wasn’t the end of the world in the scheme of things, but my husband did have to go and top up the car parking even though we’d initially bought a 4-hour ticket.
Visited December 2023
Provided by Care opinion
Review titled Northern General Hospital
Replied on 08 January 2024
Thank you for taking the time to share your feedback about your recent experience of our services. We are really pleased to read that everything went smoothly and staff helped you to feel at ease during an uncomfortable procedure. We are sorry about the delays you experienced between the pre-assessment, procedure and discharge. However, thank you for your understanding, and we are pleased that overall everything went well. Thank you again for the lovely comments! We would like to take this opportunity to wish you all the best with any ongoing care and treatment.
Provided by Care opinion
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Review titled Loss of hearing aid
by Olivercat - Posted on 07 December 2023
My father is in his 90s, and was admitted to Northern General Hospital Elderly Patient ward recently. The nurses on the ward were great, but despite me saying to every member of staff I met to look after his false teeth and hearing aid (as his false teeth had been lost during a previous admission), after 2 days his hearing aid was lost, and could not be found. The charge nurse told me that this is a massive problem and happens all the time. If this is the case, why is no-one addressing this problem? It is extremely isolating for anyone using a hearing aid to be without it, and is surely part of their health care. It also necessitates replacement, at some cost to the NHS, taking up valuable appointments and causing further difficulty to my father who then has to travel to appointments. What is so difficult about putting a hearing aid into a container for safe keeping, and whatever happened to treating the whole patient?
Visited November 2023
Provided by Care opinion
Review titled Northern General Hospital
Replied on 08 January 2024
Thank you for taking the time to share feedback about your father's recent experience of care at our hospitals. We are really sorry to read that your father's hearing aid was lost while he was admitted on the ward and appreciate the isolation and communication difficulties this causes, and recognise the additional wasted resources associated with replacing these lost items. As noted, this is an issue which can be quite challenging to resolve due to a number of factors but it is a matter we are aware of. We will raise this issue at our Patient Experience and Engagement Group for discussion around potential opportunities to make improvements to reduce instances of lost property across the organisation. However, if you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
Provided by Care opinion
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Vicki - Posted on 09 November 2023
My husband has early onset vascular dementia and had a fall at home our GP sent him via ambulance to A&E I just wanted to leave a review to say how lovely all the ambulance and hospital staff were he had multiple scans and tests and each and every member of staff that looked after him were so kind and professional despite it being a busy night we were there for around 5 hours and he even got a drink and a sandwich We hear so many negative things about the NHS I just wanted to post something positive Thankyou so much
Visited Accident and emergency services on November 2023
Review titled Northern General Hospital
Replied on 08 January 2024
Thank you for taking the time to share your feedback about your recent experience of our services. We are really pleased to read that your husband was well cared-for while he was in the department and that staff were kind. Thank you again for sharing these lovely comments. We would like to take this opportunity to wish you and your husband all the best.
Provided by Care opinion
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Review titled Worst A&E I ever been
Rated 1 star out of 5
by Anonymous - Posted on 03 November 2023
Took 8 hours to see a doctor and being admitted... to be 12 hours admitted-abandoned (They didn't found my record)on a wheelchair on the pre-triage area with massive pain- headache, surrounded by more than hundred loud people... in order to be sent to another hospital. Night nurses/reception were absolutely awful.
Visited Accident and emergency services on November 2023
Review titled Northern General Hospital
Replied on 08 November 2023
Thank you ever so much for taking the time to share your recent experience of attending our A&E department. We are sorry to read that you had a poor experience at this time. From your description, the department was very busy at the time of your attendance, which will have had an impact on the waiting time. Due to the nature of an Emergency Department, service delivery will be variable due to capacity, demand and clinical acuity. The sickest patient will always be triaged to be seen first. We endeavour to keep all patients up to date with projected waiting times and offer alternative options to be seen through our streaming and triage services if we feel a more appropriate option is available for timely patient review. We are also sorry to read that your experience with our staff was negative and apologise for this. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
Provided by Care opinion
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Review titled Lengthy wait for transport
Rated 3 stars out of 5
by Anonymous - Posted on 19 October 2023
My 96 year old mother with late stages alzheimer’s dementia was taken into hospital at around 4am this morning from her care home after falling out of bed. I spoke with the doctor on A & E at 9 am and he was happy for her to go back to the care home after being checked over. I was advised at 12 noon she was still waiting and it would be a couple of hours before the ambulance came to take her back. I have now called again at 5.15 pm to ask if she has left yet and she is still on a bed in A& E waiting. By now she will be most distressed, frightened and probably delirious as she doesn’t know what is happening. The lovely nurses I have spoken to have assured me she is being looked after for which I have no doubt and they say they keep chasing the ambulance and don’t know why it’s taking so long. Surely some priority can be given to returning a 96 year old lady whose been waiting all this time?
Visited Accident and emergency services on October 2023
Review titled Northern General Hospital
Replied on 07 November 2023
Thank you ever so much for taking the time to share your recent experience of our A&E service with us. We are pleased to read that you felt that she was well-looked after while in the department however, we are really sorry to read about your elderly mother's extremely long wait for an ambulance. This is an unusually long wait for a patient transport ambulance, so we are very sorry that she had such a long wait for this, we can imagine that this was a distressing time for her and for you, and we apologise for this. As we do not have your mother's details we cannot investigate the reason for this extremely long wait she endured. However, if you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
Provided by Care opinion
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Review titled Outstanding care
Rated 5 stars out of 5
by Linda Bull - Posted on 23 December 2023
Chesterman cardiology open heart surgery has improved my quality of life ten fold. From my initial diagnosis in Scarborough and referral to Sheffield for surgery (highly recommended by my own cardiologist) . My surgery took place at the end of October, I was cared for brilliantly by icu, pcu and Chesterman 4. At every stage I felt I was in good hands with great pre op checks and provided with lots of information. I went into surgery well informed and confident. I was also visited by the (shock) volunteer who could talk about his own experience and I found this really reassuring. My post op care was also fantastic, my surgeon visited me in recovery to reassure me everything had gone to plan. The staff on the wards were patient and encouraging, especially when I was afraid to move. After a week I was home where my recovery accelerated and by my 7 week post operation visit to the hospital everything was really positive. I can't thank the Chesterman Unit enough and would highly recommend them.
Visited Cardiothoracic surgery on October 2023
Review titled Northern General Hospital
Replied on 15 January 2024
Thank you ever so much for taking the time to share your feedback about your recent experience of our services. We are really pleased to read that you had a positive experience and that staff were very thorough and clear while preparing you for your surgery, and that they looked after you well throughout. Thank you again for your lovely comments and we will ensure that your thanks are passed onto the Chesterman team. We would like to take this opportunity to wish you all the best with any ongoing care and treatment.
Provided by Care opinion
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Review titled Terrible parking
Rated 3 stars out of 5
by Anonymous - Posted on 26 October 2023
Attempting to attend a&e, dropped daughter off, then circled car park for over an hour, trying to park. Parking is needed, we don’t use public transport for emergencies, nor should we use an ambulance. Sheffield is supposedly a clean air town yet that’s over an hour of unnecessary emissions I created. Actual health care provided was good, but the car park is causing anxiety, frustration and rage for people before they even get into the building. Such a shame to give such a negative first impression, as this means staff , who have very tough jobs, are already on the ‘wrong foot’ and having to work harder to calm the person but rapport etc,
Visited Don't know on October 2023
Review titled Northern General Hospital
Replied on 08 November 2023
Thank you ever so much for taking the time to share your recent experience of accessing our services. We are pleased to read that your experience of the care provided was good, but we are really sorry to read about your poor experience trying to find an appropriate parking space at the site. The car park areas around the A&E department are a busy area which includes priority parking spaces for ambulances and for blue badge parking. There are many drop-off points around the site, which you made use of to ensure that your daughter could access the A&E department as soon as possible upon arrival, however we are sorry that you then struggled to find a parking space. As you are aware the NGH site is a large site and there are limited parking spaces around all the hospitals due to constraints on the space available. In our car parking information we do advise that people will need to allow themselves extra time to find a parking space. However, we appreciate that in the instance of attending A&E this is an emergency situation rather than a planned appointment, which is why drop-off close to the department. Depending on the time of day there are SABA car parking representatives around the site who are there to support with parking, but they do patrol the whole site so are not always available in the car park that you are looking for. More information on car parking at the Northern General site can be found on this page: [https://www.sth.nhs.uk/our-hospitals/northern-general-hospital/car-parking](https://www.sth.nhs.uk/our-hospitals/northern-general-hospital/car-parking) If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust