Northern General Hospital
Northern General Hospital, Herries Road, Sheffield, South Yorkshire, S5 7AUContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding care and practice
Rated 5 stars out of 5
by Helen D. - Posted on 14 March 2024
Booked in for minor hand surgery at the Hand Centre. This is a relatively frequent occurrence for me, I see the same surgeon every time at Sheffield hand clinic and she is the warmest, caring professional. I trust her totally, her clinical expertise is complimented by her ability to treat her patients with empathy and humanness in an environment that often reduces patients to a purely medical condition. I can’t sing her praises highly enough. 5 star care every time
Visited Plastic surgery on March 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your recent experience of the Hand Centre. We are really pleased to read that you had a positive experience and that you feel well cared for both physically and through care and compassion of staff. Thank you again for your lovely comments and we will ensure that your thanks are passed onto the Hand Centre team. We would like to take this opportunity to wish you all the best with any ongoing care and treatment.
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Review titled Appalling experience of pharmacy
Rated 1 star out of 5
by Martin hellawell - Posted on 06 March 2024
My 88 year old father in law was told he could leave but pharmacy had to dispense some tablets he already had. We waited four hours with a distressed man . This is just not good enough as we were holding a bed that could have been used
Visited Don't know on March 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share this feedback about your father-in-law's recent admission. We are sorry to hear about the difficulties with discharge that you experienced and the delays this caused to your father-in-law getting home- we appreciate how frustrating this must have been. There is a project team in the Trust who are currently undertaking a piece of work which is looking to standardise early discharge planning including the prescribing of TTO’s (your medications to take home) in a timely manner. We have shared your feedback with the team involved in this project so it can be taken into consideration as part of the work that this group are doing. I hope that this provides you with assurance that we are proactively looking at how to improve discharge planning to help patients get home once they are told they are able to be discharged. If you wish to follow anything related to this matter up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled Heart racing
Rated 5 stars out of 5
by Susan Maycock - Posted on 19 February 2024
After attending A&E .Feeling poorly the care was excellent from reception to nurses and drs treatment ecg bloods very prompt racing heart box fitted at hallamshire appt tracing heart rate
Visited Accident and emergency services on February 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when you attended the A&E department. We are really pleased to read that you were treated promptly and felt that the care you received was high quality from all staff. Thank you again for your lovely comments. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Long wait
Rated 1 star out of 5
by Aso Kanabe - Posted on 21 February 2024
I lost ly left eye sight at about 8:15 pm , I whent to A&E at 9pm before my children going to bed , i stayed at A&E all night I didn't have a chance to see a doctor at all apart of a nurse then I had no choice to leave the A&E to make my children ready to school at 8am . absolutely nightmare
Visited Accident and emergency services on February 2024
Review titled Northern General Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share your recent experience of attending our A&E department. We are sorry that you experienced a very long wait for to be seen when attending the Emergency Department. Due to the nature of an Emergency Department, service delivery will be variable due to capacity, demand and clinical acuity, and during December we have experienced very high patient numbers to see. The sickest patient will always be triaged to be seen first. We endeavour to keep all patients up to date with projected waiting times and offer alternative options to be seen through our streaming and triage services if we feel a more appropriate option is available for timely patient review. There are other streams for receiving care and treatment for non-urgent medical issues, such as the GP Collaborative service which offers out of hours appointments (6pm-8am on weekdays and 24 hours over Weekends and Bank Holidays), offering treatment for patients with minor or less urgent illnesses, and the Walk In Centre on Broad Lane in the City Centre where advice and treatment can be accessed, which is open from 8am- 10pm every day. We also have an Emergency Eye Centre which, although was not open at the time you said the issue began for you, may be an option to attend during the day if you require emergency care for your eyes. If you are experiencing an immediate medical issue which is not an emergency, you can call 111 for advice on the most appropriate service to access. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled Fantastic visit
Rated 5 stars out of 5
by Paul Curtis - Posted on 26 February 2024
Heart issues visit to A&E This was the best interaction with any hospital I have ever had anywhere in the UK. All the colleagues from front line receptionist to the consultant were brilliant. One great machine all functioning together. Fantastic people.
Visited Accident and emergency services on February 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your recent positive experience when you attended the A&E department. We are really pleased to read that you felt that staff worked together well and you felt well supported. Thank you again for your lovely comments. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Excellent treatment and care
Rated 5 stars out of 5
by Roy - Posted on 11 March 2024
My husband had excellent treatment and care when he was referred to the Cardiology Department for surgery following heart failure. The staff were very professional, caring and considerate. We are pleased to report he is now at home making good progress.
Visited Cardiothoracic surgery on February 2024
Review titled Northern General Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share your feedback about your husband's recent experience of care under our Cardiology Department. We are really pleased to read that staff were caring and considerate and we are really pleased to read that he is now making good progress with his recovery at home. Thank you again for your lovely comments and we will ensure that your thanks are passed onto the cardiology team. We would like to take this opportunity to wish your husband all the best with his recovery.
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Review titled A&E staff fantastic service
Rated 5 stars out of 5
by Colleen Bates - Posted on 17 January 2024
I had to visit the A&E on the 16th January 2024. From Receptionist to nurses,porters, xray staff, to Dr's, I can't thank you all enough for the care I received last night/morning. The nurse that had to deal with an abusive male dealt with professionalism and patience, most visitors in A&E were shocked by the way he was conducting himself shouting and swearing, til security escorted him out and eventually police had to be called. This is disgusting to see especially when staff were there to help people not to be abused. I wish to thank everyone involved with my care on the aforesaid night/morning, I can't thank you enough for all you do for my care , Thank you
Visited Accident and emergency services on January 2024
Review titled Northern General Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share your feedback about your recent experience of our A&E department. We are really pleased to read that all staff were kind and helpful and you felt that you received good care. It sounds like there was a difficult situation while you were in the department and that whilst this was not nice for anyone involved/witnessing, that staff dealt with it in a professional manner. Thank you again for your lovely comments and we will ensure that your thanks are passed onto the A&E team. We would like to take this opportunity to wish you all the best with any ongoing care and treatment.
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Review titled Department well organised
Rated 5 stars out of 5
by Anonymous - Posted on 19 January 2024
We found all staff in the Hand Clinic were very pleasant and explained the steps of the treatment and after care. It was an added bonus that the receptionist had a system which enabled her to get us a taxi to the station. We had been referred from an out of town A & E and were unfamiliar with the Northern General site. It was particular helpful to find that the Hand Clinic has a huge Hand on the side of the building. A brilliant idea and I suggest that other buildings on the site could benefit from this idea.
Visited Orthopaedics on January 2024
Review titled Northern General Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share your feedback about your recent experience of the Hand Clinic. We are really pleased to read that you had a positive experience and that staff were helpful and you found it easy to find your way to the department despite not being familiar with the site. We are pleased to read that you were supported with getting a taxi back to the station to be able to return home following your appointment at the service. Thank you again for your lovely comments and we will ensure that your thanks are passed onto the Hand Clinic team. We would like to take this opportunity to wish you all the best with any ongoing care and treatment.
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Review titled Wrong tables
Rated 3 stars out of 5
by Tracey - Posted on 18 January 2024
When I got to hospital great no problem there was not waiting for long went in with another gallbladder infection in a lot of pain gave me a shot oh antibiotics and a prescription to get some pain killers I was that much in pain i would have taken anything tuck some 45 minutes after waiting an chemist for them got home been taking them at bed time then wondering why I can not breathe looked at paper work that come with tablets and had to stop taking them because they gave me codeine I have asthma thyroid and gallstones what can I say about that mmmmmm
Visited Accident and emergency services on January 2024
Review titled Northern General Hospital
Replied on 21 November 2024
Thank you for taking the time to share your feedback. We are really sorry to read that you had a poor experience and were prescribed a medication which did not react well with your other conditions. So that we can investigate this matter as an incident, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled kept me alive
Rated 5 stars out of 5
by GRAHAM HILL - Posted on 31 January 2024
2 years ago was told I was not fit enough for surgery for a triple A, surgery would kill me.Unfortunately it did rupture, due to duty of care, I was taken to theatre and the vascular surgeons saved me and the Critical care unit saved my life. I will be eternally great full to all concerned.
Visited Vascular surgery on January 2024
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your positive experience when you received emergency surgery. We are really pleased to read that you received high quality care from staff who saved your life. Thank you again for your lovely comments, we appreciate you taking the time to share this feedback. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust