Northern General Hospital
Northern General Hospital, Herries Road, Sheffield, South Yorkshire, S5 7AUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Well looked after….
Rated 5 stars out of 5
by Nona - Posted on 12 February 2024
I was admitted with a chest infection , low oxygen levels and asthma. I was very well looked after by all of the staff in the respiratory ward. I was in hospital for 9 days and nothing was too much trouble.. Great staff and very friendly..
Visited Don't know on July 2023
Review titled Northern General Hospital
Replied on 06 December 2024
Thank you ever so much for taking the time to share your feedback about your positive experience when you were a patient on our respiratory ward. We are really pleased to read that you felt well looked-after and staff were friendly and caring. Thank you again for your lovely comments. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Amazing staff
Rated 5 stars out of 5
by Cheri johnson - Posted on 17 July 2023
Just wanted to say a huge thank you to the staff on sac ward and firth 8 ward. The staff go above and beyond and always with a smile. I can’t thank them enough for the great care I received.
Visited Gastrointestinal and Liver services on July 2023
Review titled Northern General Hospital
Replied on 01 August 2023
Thank you for taking the time to share your feedback. We are really pleased to read that you had a positive experience and was treated with care and a smile at all times during your stay. Wishing you all the best with any ongoing care.
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Review titled Poor Care
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Ward staff were/are appauling. Late is giving out pain relief ending in patients being in severe agony is disgusting. They have attitude problems. If you don't care then change careers!!! I will never go to this hospital ever again the sooner my loved one is out thats it
Visited Don't know on June 2023
Review titled Northern General Hospital
Replied on 20 June 2023
Thank you for taking the time to share feedback about your loved one's experience of care at Northern General Hospital. We are sorry to read that you have not had a good experience with staff, and have experienced delays to pain relief. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you and offer support with this concern. We are currently undertaking an audit and patient experience survey around acute pain management, and will be using the results of these to take relevant actions across the hospital to improve acute pain management for our patients.
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Review titled Marvellous attention and attention
Rated 5 stars out of 5
by Colin helliwell - Posted on 15 July 2023
My husband split his head open and was taken by ambulance to hospital and from the very beginning the care was marvellous .To say it was such a deep wound it has healed great and after only two weeks is hardly recognisable .The young doctor and nurse who attended him and stitched his head was so attentive and caring Everyone was marvellous from beginning to end Thankyou so much . Doreen helliwell Colin’s wife.
Visited Accident and emergency services on June 2023
Review titled Northern General Hospital
Replied on 01 August 2023
Thanks ever so much for taking the time to share your experience. We are pleased to read that your husband had a positive experience and our staff provided high quality care to him and that his wound is healing well. Wishing you and your husband all the best.
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Review titled Outstanding Sdec and A&E
Rated 5 stars out of 5
by Lorna Rainey - Posted on 24 May 2023
After a horrendous experience at the Hallamshire can I send grateful thanks to the more sensible, kind and understanding teams at A&E on the evening shift on the 23rd of May and the outstanding care given by the Sdec team on the 24th. Your all Angels, pity others can't follow your lead.
Visited Accident and emergency services on May 2023
Review titled Northern General Hospital
Replied on 26 May 2023
Thank you for taking the time to share your feedback about your recent experience of care with our services. We are really pleased to read that you were well cared-for by the teams in A&E and SDEC and that staff were kind to you. However, we are sorry to hear that you had a less positive experience at the Royal Hallamshire Hospital. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled Orthopaedic
Rated 5 stars out of 5
by Anonymous - Posted on 07 July 2023
I was discharged from orthopaedics in may after having toe surgery.I am currently still having problems with heeling process and having a lot of problems with pain in the toe and the bone.I am currently waiting for a plastic surgery appointment but heard nothing yet.still having on going bleeding from the wound but pain is the worst and currently taking really strong pain medication.
Visited Orthopaedics on May 2023
Review titled Northern General Hospital
Replied on 01 August 2023
Thank you for taking the time to share your feedback about your recent experience of care with our services. We are really sorry to hear that you are having difficulties with the healing process and still in a lot of pain, and have not heard anything about an appointment with the plastic surgery team yet. So that we can look into this for you, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
Provided by Care opinion
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Review titled Awful dont bother going
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2023
Waited at a and e for 7 and half hours when that was over we were told its now 9 and half hours thats a joke
Visited Accident and emergency services on April 2023
Review titled Northern General Hospital
Replied on 26 April 2023
We are sorry to hear that you recently experienced a very long wait at our A&E department. We aim to see patients as quickly as possible and prioritise based on urgency, however at very busy times this can mean that some patients have a long wait, which we are sorry about. The Emergency Department are exploring ways to improve the experience of patients attending and waiting in the department. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled Orthopaedic
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2023
Been to see my consultant today 3rd April and not very happy has my wound has opened up and been like this for 3 weeks.i had a infection 3 weeks back and my skin was tight on the foot it’s opened the wound .it’s sore painful but been like that for 2 months.i have been off work for 11 weeks and my consultant wanted to put a cast on but I am back at work all so under plastic surgery too and saw the surgeon last week and has told me if not getting any better in a few months then contact them.i have had 2 operations on this toe and both have gone the same way .not happy at all.
Visited Orthopaedics on April 2023
Review titled Northern General Hospital
Replied on 14 April 2023
We are sorry to read about your experience and acknowledge your frustration related to your care and treatment. In order for us to investigate this issue for you, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details so that we can support and investigate your issue.
Provided by Care opinion
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Review titled Great service from this dept.
Rated 5 stars out of 5
by MARK PARKIN - Posted on 05 April 2023
Just spoke to a gentleman to order new cpap equipment. He was most helpful with arranging that and indeed arranging for a review of my condition. Much appreciated. This department has been excellent every time I have needed them.
Visited Respiratory Medicine on April 2023
Review titled Northern General Hospital
Replied on 17 April 2023
Thank you ever so much for taking the time to share this feedback. We are really pleased to hear that you have had a positive experience and felt well supported by your care team when you have needed them.
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Review titled Terrible Department
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
I had a bypass in November 2021 at Doncaster. Since moved to Sheffield. Doncaster were amazing and i cannot fault them one bit. Absolute hero's the lot of them. However the same cannot be said for Sheffield. I have never been spoken to the way i have today. I have been calling for 3 and a half weeks to speak to someone as im in a lot of pain, bloating, constant upset stomach and pain that feels like i have been winded that lasts all day that is crippling to the point that i am scrunched in a ball on the floor, sobbing gasping for air. I have not had one call back despite leaving numerous messages on their dedicated phone number, no reply to emails and the lines are never picked up. I had the misfortune of getting through to a person today who spoke to me like utter rubbish. I explained that i had been referred by the GP given the move and she said i hadn't and get back on to the GP. So for the last 3 and a half weeks why did no one else tell me this. I explained i think the problem may be my gallbladder and she was so rude. Clearly she has no clue that those that have weight loss surgery are prone to having issues with their gall bladder. She continued to speak over me, rude, ignorant and arrogant and just put the phone down on me. Is this how you treat patients. Thank god i didn't have my surgery at your hospital! Rude people, department who you simply cannot get hold of. Useless service. I wouldn't speak to anyone the way you spoke to me today. Shame on you.
Visited Bariatric surgery on April 2023
Review titled Northern General Hospital
Replied on 25 April 2023
Thank you for taking the time to share your experience, and we are really sorry to read about the difficulties you have been experiencing with making contact with the team involved in your care and then with the level of support received when you managed to make contact. We apologise that you felt you were not treated with respect and are disappointed to hear this, as Respect is one of our Trust's PROUD values which should govern our staff's behaviours. In order for us to look into this issue and seek to find a resolution for you, please contact our PALS team to formally raise this concern. They will ask you to share some personal details so that we can investigate this matter in detail. The PALS team can be contacted on 0114 271 2400 or by emailing sth.pals@nhs.net
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Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust