Northumbria Specialist Emergency Care Hospital
Northumbria Specialist Emergency Care Hospital, Northumbria Way, Northumberland, Cramlington, Northumberland, NE23 6NZContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
From the ambulance service to my discharge every person I came in contact with was polite and efficient. There were people from many departments involved and they all seemed to know what was happening.
Visited Stroke on March 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 28 March 2024
Dear Reviewer, Thank you for taking the time give us feedback about your care at Northumbria Specialist Emergency Care Hospital. It is good to hear that you had a good experience throughout your treatment and that you felt well-supported by the staff you encountered. Is there a particular department or team which you would like us to forward your review to? If so, please do let us know by emailing: Patient.Experience@northumbria-healthcare.nhs.uk With our best wishes and appreciation, The Experience Team
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Review titled Heros in a extremely busy A & E
Rated 5 stars out of 5
by Anonymous - Posted on 07 March 2024
I attended A&E yesterday after being referred up by my GP with tonsillitis and a high heart rate. Every staff member from receptionit's to consultants I came across were amazing/caring and really trying their best to keep an extremely busy A & E under control. They don't get enough credit for their hard work and dedication to our NHS service, they take abuse from annoyed patients but are professional, take it and get on with looking after their patients. It made me open my eyes from an outsider how over worked these 'heros' really are. I would like to thank you with all my heart for helping me feel better yesterday, under all the pressure you were under. We are lucky to have you and I don't think you get the credit and appreciation you deserve. Thanks guys, not all super heros wear capes... they wear scrubs :)
Visited Accident and emergency services on March 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 15 March 2024
Dear patient, Firstly, we’re sorry to hear you needed to visit the Emergency Department and hope you are recovering well. Thank you so much for sharing your thoughtful review, we are so pleased that you were well looked after. It is wonderful to read that you found all the staff amazing and caring. We will make sure your kind words are passed onto the team who were involved with your care. Kind regards, The Experience Team
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Review titled Efficient and professional
Rated 5 stars out of 5
by Julie McKenna - Posted on 09 March 2024
We did not have to wait as long as we had feared. Triage was quick and we were seen almost immediately after that.
Visited Accident and emergency services on March 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 18 March 2024
Dear Julie, Firstly, we’re sorry to hear you needed to visit the Emergency Department and hope you are recovering well. Thank you so much for sharing your thoughtful review, we are so pleased that you were well looked after. It is wonderful to read that you were seen to quickly. Kind regards, The Experience Team
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Review titled Good staff and service
Rated 4 stars out of 5
by Urquhart - Posted on 06 March 2024
Thanks to staff in a& e & endoscopy staff for helping my severely mentally distressed and ill daughter on numerous occasions. All the staff were friendly and helpful and professional in difficult circumstances.
Visited Accident and emergency services on March 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 15 March 2024
Dear Urquhart, Thank you so much for your review and taking the time to show appreciation for the staff who have cared for your daughter. We hope she is feeling better and it’s great to hear that the staff were friendly, helpful, and professional. We will pass on your thanks to the staff involved in her care at both the Emergency Department and the Endoscopy Department. Kind regards, The Experience Team
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Review titled Shambolic
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
Went to Rake Lane A&E who then referred me to Cramlington for blood tests. Initially went into triage who sent me back into waiting room - have called my name twice now but only to take blood pressure - trolley in room to take blood so why can't they call you once and once only instead of time wasting- coming up to 8 hrs wait now - absolute joke and shambolic- RVI much better hospital for A & E - seriously something wrong with this hospital management - if you can go somewhere else I would strongly advise you do so.
Visited Accident and emergency services on February 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 08 February 2024
Dear patient, Thank you for bringing your experience to our attention. We would like the opportunity to discuss your concerns with you, as your review is anonymous it makes it tricky for us to look more in depth into what happened. To allow us to continue this conversation about your care in greater detail and in a private capacity please do contact us at patient.experience@nhct.nhs.uk and we will reply with your options. We will look out for your email. Take care, The Experience Team
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Review titled Children’s Unit - Fantastic
Rated 5 stars out of 5
by Kyle Hollingworth - Posted on 19 February 2024
We arrived on Friday afternoon and were shown to where we needed to go by a very friendly volunteer at the front entrance. In the Children’s Unit, the wait to see someone was very short for initial triage. As soon as more tests were needed, we were moved to a 4 bed side room and my son given a Teddy by the nurse to help him feel at home. Throughout the entire afternoon all of the Doctors, Nurses and healthcare assistants were amazing. He was eventually admitted at around 20:30. Within 5 mins, the nurse had a private room ready for my son and wife to stay. They helped move our stuff and were so helpful in even getting things like phone chargers (we never planned to stay overnight) so that they could stay in contact with us. There is a small kitchen area for parents to get some tea/coffee and biscuits which might seem like a small thing, but becomes a game-changer. The next day, the Paediatric Consultant saw us, and gave full diagnosis and provided us with really vital information. I learnt more in 10 mins with her than I have in 5 years of what turns out to be a similar issue with my other child. They were kept in another night and every single person we dealt with was incredible, and an absolute credit to the health service. I really can’t praise them enough. The hospital facilities in general were very good. The canteen was nice, and the staying parent gets a meal voucher for their evening meal. Visiting hours are a generous 0800-2200. The shop is well stocked and run by amazing volunteers. A very small criticism of the facility is the car parking. The prices are not conducive to people admitted. If I pay a ticket for 24 hours and it uses number plate recognition, I should be able to leave and come back and allowed back in, then having to pay more for anything over that 24 hours. If you need to head out and come back it becomes rather expensive. Overall, an incredibly positive experience. Thank you to everyone that helped my family out, they did the health service proud.
Visited Paediatrics services on February 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 19 February 2024
Dear Kyle, We are very grateul for your kind and detailed review of the service and treatment which you and your family received on the Children’s Ward, and at The Northumbria in general. Being with your child in hospital can be a worrying and stressful time, and we are pleased that this was helped by the quailty of the staff and the facilities which were available to you. Your comments really help us to understand what makes a difference in patient care. Thank you for drawing our attention to the issue of car parking. Concessions can be made at the disctertion of ward managers in certain situations, including parents who are staying in hospital to be with their children. We are sorry that you were not made aware of this and will pass your comments to the ward for future reference, together with your overall reiew. We hope that your child is feeling better, and our best wishes to you and your family. The Experience Team
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Review titled Outstanding care
Rated 5 stars out of 5
by Gemma - Posted on 19 February 2024
My dad was admitted to critical care following surgery and the staff went above and beyond. Although they weren't able to save him they did everything possible and explored every avenue. Ensuring me and my brother and my dad were treated with dignity and respect. They made an awful time seem a little less scary.
Visited Critical care on February 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 18 March 2024
Dear Gemma, We are so very sorry to hear about your recent loss and offer our sincere condolences. You have shown incredible kindness in taking the time to write about your experiences of the treatment which your Dad received when you are going through such a difficult time. It is good to know that you and your brother felt well-supported by staff in the Critical Care Unit and that they did everything possible for your Dad. We will make sure that your feedback is read by the staff who looked after him. Our thoughts are with you and your family, The Experience Team
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Review titled Excellent care in ambulatory care
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2024
Husband referred to ambulatory care from 111 with what turned out to be kidney stone. From arriving to leaving the unit he had excellent care throughout. High praise for all staff who dealt with him and he came home that night feeling much better.
Visited Accident and emergency services on February 2024
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 18 March 2024
Dear Reviewer, We have just received your review of the recent treatment which you had at Ambulatory Care. It is good to hear that your husband had received excellent care for what must have been a worrying situation, and we are pleased that the service was efficient and thorough. We will forward this to the team who looked after you- they will really appreciate your feedback. Our best wishes and thanks, The Experience Team
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Review titled Very bad workload management at maternity unit
Rated 1 star out of 5
by kishor kumar - Posted on 25 November 2023
My wife's induction was planned on 22nd November 23 due to big baby size. However, after continues follow up for availability in birthday center finally got call to attend the induction at 12:00 am on 25th November. But induction didn't started and was asked to go back to home on 12:00 pm due to lack of room and staff. Now very worried about wife's and kids health and waiting for call.
Visited Maternity services on November 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 27 November 2023
Dear Kishor, We have since received your other review mentioning the successful delivery of your baby with us. Many, many, congratulations to you and your wife. It is understandable that labour and delivery can be a stressful experience and we would like to offer you the opportunity to talk to us more about your experience should you wish to find out the options available to you. Our email address is patient.experience@nhct.nhs.uk. We will keep an eye out for your email. Take care, The Experience Team
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Review titled Fantastic Service in Emergency
Rated 5 stars out of 5
by kishor kumar - Posted on 26 November 2023
Quick response and great service through out the birthing phase once labor pain start. Great supporting midwives and staff. Thanks to Northumbia Healthcare and NHS.
Visited Maternity services on November 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 27 November 2023
Dear Kishor, Thank you for taking the time as a new parent to thank the midwives and staff who played a role in the birthing phase of labour. We wish you and our loved ones all the vest best. Your feedback will be shared with the team in the Delivery Suite of The Northumbria hospital. Take care, The Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust