Northumbria Specialist Emergency Care Hospital
Northumbria Specialist Emergency Care Hospital, Northumbria Way, Northumberland, Cramlington, Northumberland, NE23 6NZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Northumbria Specialist Emergency Care Hospital.
Reviews
-
Review titled Professional and Efficient
Rated 5 stars out of 5
by Michelle - Posted on 06 January 2023
GP referred me immediately to ambulatory care because I had a fast heart beat and raised temperature. I was seen and admitted within 30 minutes. Tests diagnosed me with both a bacterial and viral infection which severely effected my ability to breathe. I was treat with antibiotics/antivirals and further preventative medicine. All staff without exception were kind, caring and courteous. I was kept well informed of my condition and treatment at all times. I was discharged same day with a comprehensive letter informing me what to expect by way of ongoing treatment over the next few days and reassurances that I could return anytime day or night if further assistance was needed. Exceptional service from a first class team of medical professionals.
Visited Accident and emergency services on January 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 09 January 2023
Dear Michelle, What a great review for the hard-working team in Ambulatory Care. Its great to know they got everything right for you, we wish you the very best with your recovery. We will share your review with the team who I am sure will be delighted. Take care, The Experience Team
-
Review titled Fantastic staff.
Rated 5 stars out of 5
by Giz Azad - Posted on 29 January 2023
I was admitted to Cramlington for 7days, the staff were very professional and efficient, but also so friendly and kept my sprits high, even when I was at my lowest. We are so lucky to have access to such wonderful Staff.
Visited General Surgery on January 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 30 January 2023
Dear Giz, Thank you so much for your very thoughtful review of the care which you received at the Northumbria Specialist Emergency Care Hospital, Cramlington. I am so pleased that you were well looked after, and that the staff were friendly yet professional. Being in hospital can be difficult, and it means a lot to know that the team helped you through when you were feeling low. We would love to make sure that your comments are sent to the right team. Could you please email us at: Patient.Experience@northumbria-healthcare.nhs.uk, giving us your name and the ward which you were admitted to, so that we can pass your feedback on to them? It will mean a lot to the ward staff. I hope that you are making a good recovery. With best wishes, The Experience Team
-
Review titled Excellent care
Rated 5 stars out of 5
by Mike Martin - Posted on 27 January 2023
I came to hospital with a suspected stroke. The care from all hospital staff I encountered was absolutely fantastic from initial assessment care to radiology then on the stroke ward including the porters. Every person at the hospital deserves the highest praise they were all so friendly, helpful, caring and dedicated I am so grateful to have benefited from their care and expertise thank you to all of you.
Visited Stroke on January 2023
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 30 January 2023
Dear Mike, I am sorry to hear about your recent admission to hospital, I hope you are now doing well? Thank you for taking the time to show appreciation for the staff who cared for you at The Northumbria hospital. We will do all we can to ensure the staff you encountered are given the opportunity to read your kind words and heartfelt thanks. All the best and take care, The Experience Team
-
Review titled Fantastic Hospital
Rated 5 stars out of 5
by Lorraine Brown and Ian Brown - Posted on 08 December 2022
Had to take my husband to a&e after he collapsed in Asda store and we were blown away at the fantastic service we received from everyone. Doctors,nurses, receptionist, volunteers they all went above and beyond and nothing was a problem. This is the second time I’ve left a glowing review for this hospital but had to say well done for being so fantastic especially after the hard work of covid. Well done all of you and you all deserve 10 stars.
Visited Accident and emergency services on December 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 06 January 2023
Dear Lorraine Brown and Ian Brown, So sorry to read about your recent incident in Asda, I am sure this must have been very frightening for you both. It is great to read that you both felt the service you received from the team at The Northumbria hospital was of such a high standard. Thank you enormously for writing a second review to share your thanks to all those who have cared for you. We will do all we can to ensure your kind words reach the team who provided such an excellent service to your husband in December. All the best to you both. Take care, The Experience Team
-
Review titled Wonderful
Rated 5 stars out of 5
by Sharon Stoker - Posted on 31 January 2023
I cannot thank Ward 12 NSECH for their care and commitment to my dear relative who was admitted on the 23rd December then again on the 6th January, they were brilliant in every aspect, they treat her with such care and compassion, the staff work so hard yet always make time if you have a concern, this ward is run brilliantly, clearly a happy team, thank you Ward 12 you are wondeful
Visited Respiratory Medicine on December 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 20 February 2023
Dear Sharon, Sorry to hear that your relative was poorly over the festive period and in the New Year. Hopefully they are now on the mend? Thank you for sharing your experiences of your relatives care with us, it is great to read that every aspect of care was brilliant. We will pass your thanks onto the team on Ward 12 at The Northumbria hospital. Thanks again for sharing your feedback. All the best to you and your family. Take care, The Experience Team
-
Review titled Very good experience in hospital
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
I was admitted to Cramlington to undergo surgery for an abscess. The process from arriving to leaving was very quick, comfortable and the staff really stood out as people who care about their patients and profession.
Visited General Surgery on November 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 04 November 2022
Dear patient, Thank you for taking the time to reflect on the care you received with us during your recovery from hospital. It is real testiment to the staff who cared for you. I do hope your recovery is going well? It would be great if we could share your feedback directly with the staff involved in your care however the annonymous nature of your review makes this difficult. Please could you email us at patient.experience@nhct.nhs.uk with the details of the ward/department and we will make sure your review reaches the appropriate team. I will look out for your email. All the best, Heather Heather Gibson Patient Experience Team Manager
-
Review titled Exemplary standards
Rated 5 stars out of 5
by Alan Bridgett - Posted on 08 November 2022
My dad was a patient until his final days on ward 9. The staff are beyond any doubt the most professional, loving and caring staff, not just to my father but to me too. The support I received, loving care we received is above and beyond. They are all the pride of the NHS. Thank you so much
Visited Don't know on November 2022
Review titled Northumbria Specialist Emergency Care Hospital
Replied on 08 November 2022
Dear Alan, I am sorry to hear of the passing of your Dad, you have our thoughts and deepest condolences. Thank you for taking the time, during such a time of great loss for you and your family, to recognise the staff who cared for your father and provided him and yourself with such holistic care when you both needed it most. I will ensure your review reaches the team involved in caring for your father. I am sure they will be deeply moved by your thoughtful words. Best wishes to you and your family at this time. Kind regards, Heather Heather Gibson Patient Experience Team Manager
Information supplied by Northumbria Healthcare NHS Foundation Trust