Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic service and knowledge is second to non
Rated 5 stars out of 5
by P Taylor - Posted on 28 February 2024
Recently attended the Breast Institute and the service, compassion and care is outstanding. The team have a vast amount of knowledge and take the time to understand, listen and explain. Outstanding NHS service.
Visited Breast Surgery on January 2024
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled I never actually could eat any of the food
by Michael234 - Posted on 22 December 2023
I had an operation recently to remove my left kidney and a cancerous tumour (December 2023). The operation was successful and I am eternally grateful to the doctors, surgeons, and nurses who did a stellar job with me ,thank you NHS. However from day one onwards the standard of food served to me and other cancer patients on Harvey Ward 2 was horrendous. On all the days I was in there I never actually could eat any of the food as it was always very cold and inedible. I was scared of getting ill with food poisoning or gastroenteritis, from the food that was served off the little antiquated trolleys . It was shocking and I felt it was an insult to all age groups and people. I lost one stone in a very short time and am still trying to get back to normal. It left me feeling like I was being punished for no reason and angry and frustrated . I would advise all patients that are due to go in from now on to try and get family or find other ways to obtain food whilst inside there. The whole experience left me feeling insulted and the food tea and coffee was a complete joke. The company who supply these meals need to know.
Visited December 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 08 January 2024
Thank you for leaving feedback on your recent experience of our catering services. We are sorry to read that your experience fell below our expected standards. Please be assured that we will share your comments with senior management in the appropriate department. Should you have any further concerns or queries, please do not hesitate to contact our PALS (Patient Advice and Liaison Service) at PALS@nuh.nhs.uk
Provided by Care opinion
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Review titled Urology centre Nottingham City Hospital
Rated 5 stars out of 5
by Sharon Bell - Posted on 03 November 2023
Amazing treatment. Never seen so many happy people in one clinical setting. Great colleagues communications and with patients. Was really looked after today, staff were so kind before and after my GA. Thank you so much you're all angels and so professional.
Visited Urology on November 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 17 November 2023
Thank you for leaving us feedback of your experience in our urology department. It’s always nice to hear that a patient felt that they were happy with their treatment and I will pass this comment on to the manager of the department so that they can share not only your comments but the lovely feedback on the team that you encountered whilst in our care. Kind regards, Patient experience and engagement
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Review titled Amazing staff
Rated 5 stars out of 5
by kenzie - Posted on 25 January 2024
I first came into the labour and delivery ward i didn't feel like i was listened to and was told i couldn't have the gas and air even though i had been given oramorph and that hadn't worked for me u til after i gave birth. the lady said i couldn't have it until right near the end of her shift after me begging for the gas and air. however when my other midwife came in i felt listened to and heard. she stayed in the room to see how my contractions were and knew when i needed to push just by the sound i made. she also explained everything that was happening throughout the labour as things got quite scary quite fast but she made sure that we was kept in the loop. she also made sure my mum was okay when it got all full on and worrying. i cannot fault my second midwife at all she's an asset to the labour and delivery. i cannot sing her praises enough. she also explained to me what had happened throughout the labour once she had taken me up to the ward as i didn't really know what was happening so she made sure i had a clear idea of what had happened and answered all my questions no matter how stupid they was. i felt so much more relaxed when i had the second midwife as she made sure everyone in the room was okay and made sure me or my mum didn't panic at any stage. she also knew how to make the situation seem less scary with a few jokes here and there which made everything feel so much better for my mum. she explained everything carefully and throughly to my mum whilst everything was happening. she made sure it was a stress free as she could make it and listened to what i wanted and said no matter how stupid it sounded. could sing her praises all day i really could
Visited Maternity services on October 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 29 January 2024
Dear Kenzie Thank you for sharing your experience with us regarding the birth of your baby. I am so pleased to hear that the overall experience was a positive one and that you felt so well supported by your midwife. I will of course pass this feedback on to the matron of the labour suite now so that this can be shared with her team. Congratulations on the birth of your baby. Kind regards, Kelly - Patient experience officer.
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Review titled The team that looked after me were wonderful
by betasm86 - Posted on 24 January 2024
Hospital was so caring after the stroke.... When I came out the team that looked after me were wonderful, their dedication got me on the road to recovery in the shortest possible time... I couldn't thank the physio and occupational health enough.
Visited October 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 08 February 2024
Dear Patient, Thank you for sharing your review of our stroke services following your admission. We are pleased to hear that your care met your expectations and would like to take this opportunity to wish you a speedy recovery. Kind regards Kelly - Patient experience officer.
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Review titled 6 hours waiting for nothing
Rated 1 star out of 5
by Anonymous - Posted on 19 September 2023
What I say never again i'm was coming to hospital because I'm was afraid about my baby moving and im was thinking i'm losing my watter.... they let me waiting from 3pm till 6 pm for ctg and then another 3 hours for doctor... they have one doctor for all patients... like seriously... it is unavailable... im never will go here again... that's was just to much and they send me home anyway... I come for nothing... just losing time... never again... horrible
Visited Maternity services on September 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 September 2023
Thank you for leaving your review. I’m so sorry that this as your experience of our services. I will now send this feedback to the matron of the department now and ensure that this information is shared. You were understandably distressed and worried about your baby and this is not how we want you to walk away from your appointment with us. Is there any way we could ask the team to contact you about this? If you are happy for them to get in touch with you personally please email us at qmc.pet@nuh.nhs.uk with your contact information and we will pass those details on for you confidentially. Kind regards, Kelly.
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Review titled Couldn’t fault the labour ward
Rated 4 stars out of 5
by Holly - Posted on 05 October 2023
The one to one care through the whole labour was incredible all midwives were beyond what I imagined, I was especially impressed by the student nurse on my delivery! However post birth is where the care slipped and I probably needed the support the most in hospital post C-section.
Visited Maternity services on September 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 13 October 2023
Hello and thank you very much for reviewing our services within the labour suite. I am so pleased to hear that your birth experience went well and that the midwives who looked after you at this time ensured that your labour was just as you expected it to be. I will pass this comment on to the matron to ensure that this is shared with the labour suite midwives. We would very much like to hear more regarding the care that you received post birth please get in touch at qmcpet@nuh.nhs.uk Congratulations on the birth of your new baby. I look forward to hearing from you Patient experience officer.
Provided by Care opinion
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Review titled No Problems.
Rated 5 stars out of 5
by Alan Merrill - Posted on 15 September 2023
A 6 weeks course for Radiotherapy with no problems from start to finish.All the staff I dealt with were extremely helpful,pleasant and clued up.
Visited Cancer Services on August 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 15 September 2023
Thank you very much for your feedback. We are so pleased to hear that you have had a good experience of our services. I will pass this on to the matron of this department now so that this can be shared with her team and those who provided your care. Kind regards Kelly - patient experience and engagement officer.
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Review titled Speedy, clear and thorough process
Rated 5 stars out of 5
by john partridge - Posted on 10 August 2023
Received a letter after my bowel swab telling me I needed colonoscopy to investigate. From date of notification to date of procedure it was just over two weeks. All staff involved were clear, thorough and professional. Pack info was clear to understand but I got a call the day before the procedure to check I understood and was following the prep stages. Only glitch was how long I had to wait after the specified appointment time. Would have been good to have been told at reception of a delay. The consultant and team who conducted the procedure were fantastic. Clear explanation and empathy throughout. It’s a worrying procedure so their approach was really appreciated
Visited Diagnostic Endoscopy on August 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 30 August 2023
Thank you for sharing your feedback it’s great to hear that your experience was such a good one and that you felt so well supported. Please be assured that I will send this to the department manager now so that your comments may be shared with the teams involved with your care. Best wishes Kelly - Patient experience officer
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Review titled You feel treated as an individual
by Graham928 - Posted on 11 August 2023
I was on Lister 1 Ward, City Hospital, Nottingham for my regular fortnightly visit for cancer immunotherapy treatment. The atmosphere on the ward is warm and friendly due to the attitude of the team. Team members have changed over the time I have been attending and obviously vary due to shift patterns but they all are wonderful. You feel treated as an individual and time is spent to make the whole process as easy as possible. I am so grateful to all, nurses and fellow patients for making what can be and is a very difficult time for all as pleasant as possible. Thank you.
Visited August 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 30 August 2023
Hi there, Thank you for sharing your personal experience of being a patient here in our hospitals. It is wonderful to hear that the staff and patients have made your treatment easier and that you feel so well cared for. I will send this feedback to the ward sister of Lister 1 so that they can share this with their team. Best wishes Kelly - patient experience officer
Information supplied by Nottingham University Hospitals NHS Trust