Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled The care I have had is a credit to the NHS
by JLH72 - Posted on 06 October 2023
In March 2023 I was admitted to Nottingham University Hospitals, City Hospital. Within 24 hours I was diagnosed with blood cancer and began chemotherapy 4 days later. My treatment continued for 5 months as an inpatient on Fletcher Ward, with brief periods at home in-between each cycle. This has been an extremely difficult time for me and my family, but the care and treatment I've received has been excellent. From day 1, the medical team have been kind, compassionate, and honest, taking the time to help me understand my illness and treatment. I continue to see my consultant and her colleagues in haematology outpatients, where the same level of respect and patience continues as I navigate my recovery journey. Throughout my time as an inpatient, the nursing and support staff have been exceptional, supporting me and my family through the darkest times, and smiling with me during happier moments. They've acted with tremendous professionalism, reacting swiftly and calmly when I've become unwell, treating me with dignity and respect at times when I was unable to care for myself. Even when short staffed, they remained calm and responsive. A cancer diagnosis is a terrifying and confusing experience, having a huge impact not only on me, but on my family. The treatment itself was at times extremely challenging, and there were moments I thought I couldn't go on. But with the support of staff, including two leukaemia clinical nurse specialists, I completed my treatment, forever indebted to those who took the time to sit at my bedside, providing emotional support. I was also referred to the clinical psychologist and complementary therapist, both of whom spent time with me, helping me make sense of my diagnosis. As a long term inpatient, the catering and domestic staff were a welcome and friendly face each day. It's surprisingly heartwarming when someone remembers how you take your tea without having to ask. Similarly, the porters who ferried me around the hospital were largely friendly, helpful and respectful. As an outpatient, I continue to feel supported and encouraged by the haematology team, both in outpatients and the daycase unit. The phlebotomy staff in haematology outpatients are friendly and kind, seemingly undaunted by the packed waiting room. Doctors and nurses who treated me as an inpatient always ask how I'm doing if they see me, and my nurse specialists have been so patient and supportive, answering my many questions and helping where they can. I have nothing but praise for the care I've received from the whole haematology team. Our lives have been turned upside down, but we've been treated with dignity, respect, and kindness throughout, making this challenging time more bearable, and for that I'm eternally grateful.
Visited July 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 13 October 2023
Thank you so much for taking the time to share with us such an amazing insight into your patient journey throughout our hospitals. We are very aware that this can often be very challenging emotionally and psychologically for patients, so, we really do value positive and negative feedback. This is not only to ensure that we continue to improve the quality of care we deliver, but also that the team are able to see the positive results of their continued hard work and dedication to their patients and carers. We are truly humbled and will pass this on to be shared far and wide with staff who were involved in your care. We are extremely proud of and them and this story will not only boost morale but ensure that they are reminded once again of how important the work that they do means so much to our patients. This story and your feedback is also invaluable and will help countless others facing the same challenges as you to gain some reassurance of what they can expect during their treatment with us. Wishing you all the best for the future. Kerry Hawke and team.
Provided by Care opinion
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Review titled Professional and Lovely
Rated 5 stars out of 5
by Anonymous - Posted on 29 July 2023
From the admission team on the day, for my knee replacement, to the surgery team and the nurses and the physio’s the care and superb. I switched consultants from QMC to City and I am pleased I did.
Visited Orthopaedics on July 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 03 August 2023
Thank you for these kind words, we are pleased to hear that your surgery went well and that you felt you’d received good care. We’ll share your kind words with the Elective Orthopaedic team. Kind regards Andrew Steggles Patient Experience Officer Nottingham University Hospitals
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Review titled Great practice
Rated 5 stars out of 5
by Beata Rogalska - Posted on 18 July 2023
Thank you all for the wonderful and professional care. I had a lipoma excision operation and I spent one day in the hospital and I was very pleasantly surprised by the staff's approach to the patient from the moment of preparation for the operation to the very end. Thank you very much to all
Visited Plastic surgery on July 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 03 August 2023
Hello Beata, thank you for your lovely message of thanks, we’ll share this with the team who looked after you. Kind regards Andrew Steggles Patient Experience Officer Nottingham University Hospitals
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Review titled Fantastic experience
Rated 5 stars out of 5
by Rik Morley - Posted on 20 July 2023
I had to have an orthopaedic operation and everything was great. Thank you to my surgeon , anathetist and everyone who took care of me . Many thanks to the wonderful nurses and staff on Edward 2 for looking after me. You really are fantastic all of you
Visited Orthopaedics on July 2023
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Gemma Birtwistle - Posted on 25 July 2023
After a long labour with our first child I just had to leave a review for all the amazing midwives, consultants & anaesthetists who looked after us. The care we received was exemplary, compassionate and respectful to our wishes. We saw a lot of shift changes being in labour for a long length of time and everyone who looked after us was just fantastic. I wanted to say a massive thank you particularly in light of the bad press they are all receiving at the moment, you all do such an amazing job, Thank you all from the Birtwistle family.
Visited Maternity services on July 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 03 August 2023
Hi Gemma Thank you for this message and for taking the time to share the story of the birth of your first child. It is wonderful to hear and we have shared with the City Hospital Labour Suite and maternity team. We know they appreciate receiving feedback like this, and we send our best wishes to you and your family. Kind regards Andrew Steggles Patient Experience Officer
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Review titled Colonoscopy Good Experience
Rated 4 stars out of 5
by Jan Hortor - Posted on 16 June 2023
Sensitive, caring & professional experience. The staff are the stars they make the procedure as straightforward as they can. They are supportive, friendly & helpful. I asked lots of questions all were answered. Nothing too much trouble. Thank you all.
Visited Diagnostic Endoscopy on June 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 19 June 2023
Hello Jan, Thank you for taking the time to share your feedback regarding your experience of our colonoscopy department. I am pleased to hear your experience was a positive one and that with the support of the team, your procedure was straightforward. It is reassuring to hear that you were able to ask all of the questions that you had at the appointment too, I am sure that this will have helped to alleviate any worries you may have had before the procedure. I will pass this comment on to the teams now so that it can be shared with the staff mentioned what a great job they are doing Thank you again for your feedback. Kind regards Kelly Morley – Patient experience and engagement officer.
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Review titled The treatment I received from both hospitals was outstanding
by zebrakz66 - Posted on 09 June 2023
I had 2 teeth out and unfortunately I got a dangerous infection. My husband got me to Lincoln Hospital, which treated me amazingly. After having x-rays, my throat was closing up. They red lighted me to Nottingham Hospital. When I arrived in Nottingham they had Doctors and Surgeons waiting for me and they quickly put me to sleep and operated on me straight away. I was in ICU for 3 days and then I was put on a ward for a further 4 days. The treatment I received from both hospitals was outstanding, from the Doctors, surgeon and most of all the Nurses. I was treated by both Hospitals - Lincoln and Nottingham - with so much care. I knew they had saved my life because I could of died if they hadn’t of dealt with me so quickly. I can’t thank them enough for their support and care I received from Lincoln and Nottingham Hospitals.
Visited May 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 12 June 2023
Thank you for taking the time to write and share your story. We’re really pleased to hear that you felt you received outstanding treatment from our hospital as well as our colleagues in Lincoln. We’ve shared your kind words with our surgical and intensive care teams so that they can know your appreciation. Kind regards Andrew Steggles Patient Experience Officer, Nottingham University Hospitals
Provided by Care opinion
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Review titled We couldn't have asked for better care
by violetqb94 - Posted on 11 April 2023
I would just like to say Thank you to Nottingham city hospital ultrasound department. I attended at the start of April 2023 with my husband as he was having Ultrasound. I want to say thank you to all the staff you went above & beyond to make sure we were looked after and because we had travelled by ambulance from another city. One of the nurses went out of her way to make sure that we were given sandwich & drink. You are all so caring. We couldn't have asked for better care, so thank you to all of you.
Visited April 2023
Provided by Care opinion
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Pre op assessment
Rated 5 stars out of 5
by 💖 Nikki 💖 - Posted on 17 April 2023
Had my Pre op assessment today at city hospital when i first arrived at the hospital/clinic after traveling nearly 2 hours i was so worried and nervous that i was shaking and very overwhelmed but by the time i left the hospital i was alot calmer and that was thank to the pre op staff especially the nurse that i see she went through everything and took the time to listen to me and to answer any questions that i had which really put my mind at ease The treatment i received at my appointment was amazing seeing as i was so nervous and the staff from. The start of the appointment to the end of the appointment were all amazing and very kind and caring and took the time to make sure i was OK and that i understood everything Overall i an very happy with the treatment i received and it has made me feel a lot better about having surgery And i would like to say a big Thank you to all the staff that helped me today you are all amazing
Visited Don't know on April 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 April 2023
Hi Nikki, Thank you so much for getting in touch with us to share your experience I will of course send your comments over to the team as feedback now. It is great to hear that you felt so well supported and cared for in your appointment. The team will be delighted to hear that they were able to alleviate all of your fears and I hope that this has provided you with some reassurance when it comes to having the operation you are awaiting. We would like to take this opportunity to wish you all the best with your ongoing treatment.
Provided by Care opinion
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Review titled Amazing support from labour and maternity services
Rated 5 stars out of 5
by Katie Williams - Posted on 05 May 2023
I experienced consistently great care both in Labour Suite and Lawrence ward. The midwife caring for me in labour was amazing, caring, supportive, professional and encouraging. All members of staff from birth to discharge were fantastic. I felt like they had time for mine and baby's needs, and supported me quickly to feed my baby. The midwives on Lawrence always took time to introduce themselves at shift change, and consistently checked in on me and baby during the first day and night, offering any support I needed. This made me feel cared for and greatly reduced anxieties about spending the first night with my new baby. Any concerns I had were taken seriously and responded to promptly and appropriately. I feel grateful that I was enabled to have such a positive experience of labour, birth and the first day and night as a new mum. Massive thanks to maternity services.
Visited Maternity services on April 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 16 May 2023
Hi Katie, Thank you for taking the time to review our maternity services. Your patient experience sounds such a lovely one and it’s so nice to hear that the process went so smoothly for you and your baby. I will of course pass on this review to the matron of the unit and the ward so that they can share it with the teams that were looking after you both. Congratulations on your new arrival. Best wishes Kelly Morley - Patient experience officer
Information supplied by Nottingham University Hospitals NHS Trust