Nottingham University Hospitals NHS Trust - City Campus
Nottingham City Hospital, Hucknall Road, Nottingham, Nottinghamshire, NG5 1PBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled The treatment I received from both hospitals was outstanding
by zebrakz66 - Posted on 09 June 2023
I had 2 teeth out and unfortunately I got a dangerous infection. My husband got me to Lincoln Hospital, which treated me amazingly. After having x-rays, my throat was closing up. They red lighted me to Nottingham Hospital. When I arrived in Nottingham they had Doctors and Surgeons waiting for me and they quickly put me to sleep and operated on me straight away. I was in ICU for 3 days and then I was put on a ward for a further 4 days. The treatment I received from both hospitals was outstanding, from the Doctors, surgeon and most of all the Nurses. I was treated by both Hospitals - Lincoln and Nottingham - with so much care. I knew they had saved my life because I could of died if they hadn’t of dealt with me so quickly. I can’t thank them enough for their support and care I received from Lincoln and Nottingham Hospitals.
Visited May 2023
Provided by Care opinion
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 12 June 2023
Thank you for taking the time to write and share your story. We’re really pleased to hear that you felt you received outstanding treatment from our hospital as well as our colleagues in Lincoln. We’ve shared your kind words with our surgical and intensive care teams so that they can know your appreciation. Kind regards Andrew Steggles Patient Experience Officer, Nottingham University Hospitals
Provided by Care opinion
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Review titled We couldn't have asked for better care
by violetqb94 - Posted on 11 April 2023
I would just like to say Thank you to Nottingham city hospital ultrasound department. I attended at the start of April 2023 with my husband as he was having Ultrasound. I want to say thank you to all the staff you went above & beyond to make sure we were looked after and because we had travelled by ambulance from another city. One of the nurses went out of her way to make sure that we were given sandwich & drink. You are all so caring. We couldn't have asked for better care, so thank you to all of you.
Visited April 2023
Provided by Care opinion
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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Review titled Pre op assessment
Rated 5 stars out of 5
by 💖 Nikki 💖 - Posted on 17 April 2023
Had my Pre op assessment today at city hospital when i first arrived at the hospital/clinic after traveling nearly 2 hours i was so worried and nervous that i was shaking and very overwhelmed but by the time i left the hospital i was alot calmer and that was thank to the pre op staff especially the nurse that i see she went through everything and took the time to listen to me and to answer any questions that i had which really put my mind at ease The treatment i received at my appointment was amazing seeing as i was so nervous and the staff from. The start of the appointment to the end of the appointment were all amazing and very kind and caring and took the time to make sure i was OK and that i understood everything Overall i an very happy with the treatment i received and it has made me feel a lot better about having surgery And i would like to say a big Thank you to all the staff that helped me today you are all amazing
Visited Don't know on April 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 25 April 2023
Hi Nikki, Thank you so much for getting in touch with us to share your experience I will of course send your comments over to the team as feedback now. It is great to hear that you felt so well supported and cared for in your appointment. The team will be delighted to hear that they were able to alleviate all of your fears and I hope that this has provided you with some reassurance when it comes to having the operation you are awaiting. We would like to take this opportunity to wish you all the best with your ongoing treatment.
Provided by Care opinion
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Review titled Amazing support from labour and maternity services
Rated 5 stars out of 5
by Katie Williams - Posted on 05 May 2023
I experienced consistently great care both in Labour Suite and Lawrence ward. The midwife caring for me in labour was amazing, caring, supportive, professional and encouraging. All members of staff from birth to discharge were fantastic. I felt like they had time for mine and baby's needs, and supported me quickly to feed my baby. The midwives on Lawrence always took time to introduce themselves at shift change, and consistently checked in on me and baby during the first day and night, offering any support I needed. This made me feel cared for and greatly reduced anxieties about spending the first night with my new baby. Any concerns I had were taken seriously and responded to promptly and appropriately. I feel grateful that I was enabled to have such a positive experience of labour, birth and the first day and night as a new mum. Massive thanks to maternity services.
Visited Maternity services on April 2023
Review titled Nottingham University Hospitals NHS Trust - City Campus
Replied on 16 May 2023
Hi Katie, Thank you for taking the time to review our maternity services. Your patient experience sounds such a lovely one and it’s so nice to hear that the process went so smoothly for you and your baby. I will of course pass on this review to the matron of the unit and the ward so that they can share it with the teams that were looking after you both. Congratulations on your new arrival. Best wishes Kelly Morley - Patient experience officer
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Review titled The worst hospital in the uk
Rated 1 star out of 5
by Edward Ashford - Posted on 13 April 2023
I had a scan which revealed I may need to have my appendix removed. A referral call was made to my mobile by a specialist. He spoke so poorly on the phone I could not understand the mobile he had left to call him back on. With something so important why can't you ask people with clear precise communication to call you. As the hospital block all return calls I had to go back through the switchboard. At 4.30pm the unhelpful switchboard operator said why don't you call appointment services in the morning?. The last time I neded to call them back I spent 3 days from 9 to 5 on the phone with no answer. I was put through ultra scan department after 25 mins of the phone ringing I gave up. Both city & QMC are a zero out of 5 service. No one answers the phone no one communicates their intentions correctly appointments are double booked in two different hospitals at the same time. Nobody answers the phone and note taking is non existent. I have rang 5 times over the last 4 weeks to advise I have run out of medication for my chrones. After 17 working days they have still not released the perscriptions. This hospital is diabolical.
Visited Don't know on April 2023
Nottingham University Hospitals NHS Trust - City Campus has not yet replied.
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