Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus.
Reviews
-
Review titled Supportive experience
Rated 5 stars out of 5
by Rachel - Posted on 19 December 2022
MRI pre breast re construction, the staff were all very supportive and explained everything very well .It was a long procedure but made to feel at ease and relaxed.
Visited Diagnostic Physiological Measurement on December 2022
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 21 December 2022
Thank you for your kind review. I am so glad to hear that your experience was a positive one and that your procedure went well. I will of course pass this review on to the MRI team involved with your care.
Provided by Care opinion
-
Review titled Reason of nhs failure
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2022
After siting with my wife in majors for over 2 hours and not even had a blood test taken, it is my understanding that if the staff didn’t stand talking total and utter twonk to each other the system would run a load smoother, so far I have learnt what members of staff are going out for a drink on Thursday night also that another nurses boiler is on the blink so she has to tell every other member of staff. When I go to work I just go to work, sorry for ranting I just feel like the general experience of this hospital is pathetic every time I go and it’s only getting worse, strike or not!
Visited Major trauma on December 2022
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 December 2022
We’re sorry that you felt your experience attending our Emergency Department with your wife was not as it should have been. We’d welcome the opportunity to look into your concerns and hear more from you about how this could have been improved. You are welcome to contact our patient experience team by email at QMCPET@nuh.nhs.uk to discuss the matter further.
-
Review titled Poor communication
Rated 2 stars out of 5
by Emma - Posted on 24 November 2022
I am over due a much needed procedure that I have every 4 months to manage my pain. Unfortunately due to a form going missing I am now in limbo. There is absolutely no way of getting a timely reply from this department nor from PALS. I am disgusted in the hospital I had previously held in high regard. This is the second department I have been forced to go to PALS over this year because the system is broken. I have already received one apology from the previous consultant but to be ignored again in another department and by PALS is not OK. I am living in constant pain and now the almost daily migraines are back, I give up. There is absolutely no wonder people resort to ending their pain permanently...who can live at the whim of a consultant? Thanks for nothing QMC, get your communication and accountability in order before it is too late for others.
Visited Oral and Maxillofacial Surgery on November 2022
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 28 November 2022
Hi Emma, we do not want you to feel ignored in any way. Please be assured that our Pals colleagues will have absolutely followed this up for you and spoken to the department on your behalf however in order for me to continue with this follow up please can you contact us with more information? Please contact us on QMCPET@nuh.nhs.uk and we will give you a call at your earliest convenience. However, you prefer to talk to pals again then please email them on pals@nuh.nhs.uk I look forward to hearing from you.
Provided by Care opinion
-
Review titled Great unit
Rated 5 stars out of 5
by Queens day case infusion unit - Posted on 17 November 2022
A lovely friendly yet professional staff. I have attended for about 5 hours on each of last 4 days. Cannot compliment them too much. Thanks.
Visited Don't know on November 2022
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 November 2022
Hi there, thank you for leaving us such positive feedback, the team work hard to ensure all patients feel well cared for and supported. I will of course pass your comments on to them, and they will be delighted.
Provided by Care opinion
-
Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2022
I have just had a fall, broke my wrist and damaged my face. From the moment I went into A and E the staff were very caring and professional. The staff in the plaster room were so kind and at my follow up appointment in the treatment center the service was excellent. Thank you all.
Visited Accident and emergency services on November 2022
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 24 November 2022
Thank you for your feedback, it’s always nice to hear such a positive review. I will send your comments to the team who will be delighted to hear them! May we take this opportunity to wish you a speedy recovery.
Provided by Care opinion
-
Review titled Waiting appointment cardiology
Rated 3 stars out of 5
by James Patterson - Posted on 10 May 2023
I have been waiting for my appointment to cardiology since November 2022 My dr request an appointment and they say I'm on the waiting list so far 8months Discussed
Visited Cardiology on November 2022
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 May 2023
Thank you for providing feedback. I'm sorry to hear you have been waiting for an appointment please contact us at QMCPET@nuh.nhs.uk so that we can obtain more details and look into this for you.
Provided by Care opinion
-
Review titled Excellent treatment and great staff
Rated 5 stars out of 5
by Angela gripton - Posted on 30 November 2022
My son was in a car crash and needed life saving surgery, the treatment and care he received was excellent and everyone involved was so caring and helpful through a very difficult time , I cannot thank all who helped my son enough , he is home now and recovering thanks to all the care and support he had throughout his 11 days , ICU were amazing and kind , he was in an induced coma for 5 very long days but everyone help us understand the process so we would not be scared , I am so so grateful to the wonderful surgeon, she explained everything in detail which realy helped us to feel safe in her hands , all the consultants and nurses were very kind and I truly appreciate all that you do , thank you for looking after my son and the family through the worst time of our lives , you are forever in my heart xxx
Visited Intensive Care on November 2022
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 06 January 2023
Hi Angela Thank you so much for you review of what sounds like a very tough ordeal. I have sent your comment over to the team and they are so pleased you felt this way It is so nice to hear how well cared for he was and that you and your family were also supported throughout this time, may we take this opportunity to wish him a steady recovery and we are so glad that he is now home again with you all by his side.
-
Review titled unprofessional
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2022
My friends rushed me to A + E on November 30, 2022, after I had a fit in the club due to suspected spiking. However, due to the lack of needle marks and bruises and my not having had a drink in the club, this was quickly ruled out. Due to the 8-hour wait for an ambulance, I was driven to A + E by a lovely Uber driver. I was fitting the whole way there, and due to this, I was also experiencing extreme anxiety from being in a hospital bed on my own for the first time since leaving home for university. There were two nurses with awful bedside manner, laughing, telling me to "stop treating the hospital as my home," which was a comment made due to my asking my friend to join me, and also making comments that "I clearly just had too much to drink." Their behavior was extremely unprofessional and made me and my friend very uncomfortable. Just to clarify, I am not a massive drinker and will have one or two a night, and whether I have a drink or not, they have a responsibility and duty of care, which I feel was heavily neglected. I have a lot of respect for NHS staff, and there were other lovely people on that shift that night; however, if you're young and have experienced an accident on a night out, I would be hesitant about coming here.
Visited Accident and emergency services on November 2022
Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus has not yet replied.
-
Review titled Poor
Rated 4 stars out of 5
by Anonymous - Posted on 19 November 2022
I felt the ward was ran with no privacy or dignity to the patients. I understand that its a very busy place but to discuss private and personal information with all A and E is very difficult to accept at least be offered to speak privately in a room .which were clearly not being used at the time. My sister was taken to A and E as this was her second relapes on alcohol and was unable to work properly due to withdrawal and need a wheelchair to get down to A&E. She was forced to walk up and down the middle of a busy A&E department with very strong alcohol withdrawal symptoms ( very bad shakes struggling to walk sweating ) so we're is patient's dignity, privacy and care, is this the protocol you all too adhere ? This happened last night in A & E adults we were in A&E around about 13.30 pm till 11.30 pm.
Visited Accident and emergency services on November 2022
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 25 November 2022
Hi There, Thank you for your feedback I’m so sorry to hear that this is what your experience of our services was like and I understand how concerned you must be. Please be assured your comment will be sent directly to the matron as we take all feedback seriously, this is not the way we want you to feel. Your care is paramount to us and the fact that you felt confidentiality was missing during your visit was concerning. I’d like to take this opportunity to say I hope your sister is ok now and getting all of the support she needs in what must be a difficult time for you all.
Provided by Care opinion
-
Review titled Absolutely brilliant
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
Wednesday 30th of November 2022.i had to go to the xray department .the staff were lovely , helpful ,and kind . The radiologist was an absolute star .he gave me so much reassurance and helpful advice that I had needed for so long and couldn't get from my doctor .he was patient and listened. Not once did he rush me off .I was made to feel listend to and he gave help as to what to do next.if only all staff were like him this world would be such a lovely place .
Visited Don't know on November 2022
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 13 December 2022
Thank you for your kind words and for sharing your experience of attending our x-ray department. It’s wonderful to hear that your visit was good, and that you felt listened to and in good hands with the radiologist. We will share your feedback with the department, they will be pleased to receive it.
Information supplied by Nottingham University Hospitals NHS Trust